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ISO 20000 Lead Implementer

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Duration: 5 Days*

Support: 24/7

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  • Includes the courseware folder and a certificate on completion.
  • ISO 20000 Lead Implementer is delivered by our experienced instructors.
  • We are the world's largest training provider.

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Course Information

ISO 20000 Lead Implementer Course Overview

This ISO 20000 Lead Implementer training consists of a 5-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.

This ISO 20000 Lead Implementer training course will then allow organisations to reach their set goals through the assessment of internal processes and the implementation of more efficient processes. These processes are highly significant for the success of an organisation as they focus on the improvement of quality to increase customer satisfaction, whilst striving to reduce costs and enhance profit margins.

This ISO 20000 Lead Implementer training is the fourth and final course within our ISO 20000 series. In order to gain the full scope of ISO 20000, we recommend that candidates complete all four certifications. These include; ISO 20000 Foundation, ISO 20000 Internal Auditor, and ISO 20000 Lead Auditor

ISO 20000 Lead Implementer Course Outline

This ISO 20000 Lead Implementer training course is made up of 10 modules. These modules will cover the following content:

Module 1: Introduction

  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental Principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Business case and initial design of the ITSMS
  • Develop a project plan

Module 2: Planning ITSMS

  • Define the scope of ITSMS
  • ITSMS policy
  • Documentation of process and procedures
  • Accounting the IT services; accounting and budgeting

Module 3: Complete management

  • Service level management
  • General requirements
  • Service catalogue
  • Service level agreement
  • Supportive agreements
  • Service process

Module 4: Scope

  • Scope definition
  • Scope consideration
  • Scope statement
  • Scope agreement
  • Guidelines

Module 5: Launching and implementing

  • Configuration and Release Management
  • Change management
  • Management of Capacity and Availability
  • Service continuity

Module 6: The administration of information security

  • IT security policies
  • Security risks assessment
  • Controls
  • Documents and records
  • Managing the operations

Module 7: Implementation Guidance

  • Service delivery process
  • Resolution process
  • Relationship process
  • Control process

Module 8: Types of Implementation

  • Internal Implementation
  • External Implementation
  • Partial Implementation

Module 9: Control, Monitor, and Measure

  • Monitoring the processes
  • Internal Auditor
  • Development of metrics
  • Performance Indicators and Dashboards
  • Managing the reviews
  • Implementation of the continual improvement program
  • Preparing audits

Module 10: Relationship management

  • Business relations
  • Regular reviews
  • Customer satisfaction measurement
  • Service complaints
  • Supplier
  • Contract
  • Service definition
  • Terminating Contract
  • Managing contractual disputes

Who should attend this ISO 20000 Training Course?

This ISO 20000 Lead Implementer certification is designed for individuals who are responsible for implementing IT Service Management Systems. Specific individuals who would benefit from this training include:

  • Project managers
  • Quality managers
  • Auditors
  • Executives
  • Engineers
  • Members of a service team

Prerequisites

In order to enrol on this training course, delegates must have prior knowledge of the ISO 20000 Foundation training, experience in auditing and knowledge of ITIL®. 

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Lead Implementer certification.
Yes, this ISO 20000 Lead Implementer training is the fourth and final course within ISO 20000. The prior courses are; ISO 20000 Foundation, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Lead Implementer courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Lead Implementer training consists of a 5 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
As a prerequisite of this course candidates must have a basic knowledge of ISO 20000 Foundation and experience in auditing.
The course will begin at 9am and finish at 5pm. We ask that candidates arrive at the venue by 8:45 to ensure that the course can begin promptly at 9am.

What's included in this ISO 20000 Training Course?

This training course includes:

  • The ISO 20000 Lead Implementer Examination
  • The Knowledge Academy ISO 20000 Lead Implementer Manual 
  • Certificate
  • Experienced Instructor 
  • Refreshments 

ISO 20000 Lead Implementer Examination

In order to complete this ISO 20000 Lead Implementer training course, candidates must complete an examination. This exam will take place at the end of the final day of the course when all content has been covered. The exam is:

  • 30 questions
  • Multiple choice
  • 40 minutes in duration
  • 50% pass mark (15/30)
  • Closed book

Key points about this course


Duration: 5 Days*

Support: 24/7

Dates & Prices Enquire

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Perth
Mon 22nd Jul 2019
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$4989
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Mon 5th Aug 2019
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$3989
Melbourne
Mon 5th Aug 2019
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$4989
Brisbane
Mon 26th Aug 2019
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Mon 23rd Sep 2019
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$4989
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Mon 30th Sep 2019
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$4989
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Mon 21st Oct 2019
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Mon 11th Nov 2019
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Mon 18th Nov 2019
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$4989
VirtualLive Virtual
Mon 25th Nov 2019
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$3989
Melbourne
Mon 25th Nov 2019
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$4989
Canberra
Mon 9th Dec 2019
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$4989
VirtualLive Virtual
Mon 16th Dec 2019
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$3989
Brisbane
Mon 16th Dec 2019
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$4989

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Key points about this course


Duration: 5 Days*

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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