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Duration: 5 Days*
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This ISO 20000 Lead Implementer training consists of a 5-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.
This ISO 20000 Lead Implementer training course will then allow organisations to reach their set goals through the assessment of internal processes and the implementation of more efficient processes. These processes are highly significant for the success of an organisation as they focus on the improvement of quality to increase customer satisfaction, whilst striving to reduce costs and enhance profit margins.
This ISO 20000 Lead Implementer training is the fourth and final course within our ISO 20000 series. In order to gain the full scope of ISO 20000, we recommend that candidates complete all four certifications. These include; ISO 20000 Foundation, ISO 20000 Internal Auditor, and ISO 20000 Lead Auditor.
This ISO 20000 Lead Implementer training course is made up of 10 modules. These modules will cover the following content:
Module 1: Introduction
Module 2: Planning ITSMS
Module 3: Complete management
Module 4: Scope
Module 5: Launching and implementing
Module 6: The administration of information security
Module 7: Implementation Guidance
Module 8: Types of Implementation
Module 9: Control, Monitor, and Measure
Module 10: Relationship management
This ISO 20000 Lead Implementer certification is designed for individuals who are responsible for implementing IT Service Management Systems. Specific individuals who would benefit from this training include:
In order to enrol on this training course, delegates must have prior knowledge of the ISO 20000 Foundation training, experience in auditing and knowledge of ITIL®.
This training course includes:
In order to complete this ISO 20000 Lead Implementer training course, candidates must complete an examination. This exam will take place at the end of the final day of the course when all content has been covered. The exam is:
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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