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Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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Data Protection & Compliance

ISO 20000 Lead Auditor

  • Includes The Knowledge Academy's courseware folder & completion certificate
  • ISO 20000 Lead Auditor provided by the world's largest training company 
  • Our ISO 20000 training courses are delivered by knowledgeable instructors
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Course Information

ISO 20000 Lead Auditor Outline

This ISO 20000 Lead Auditor certification consists of 9 modules, which will cover the following content:


Module 1: Introduction to Lead Auditor

  • Definition

  • Benefits of Auditing

  • Internal Auditor

  • Difference between internal and external auditor

  • Reports

  • Principles and Procedures


Module 2: Introduction to Service Management System (SMS)

  • IT SMS

  • Fundamentals of IT Service

  • Detailed presentation of clauses

  • Scope of Service Management System


Module 3: Principles of Auditing

  • Integrity

  • Independence

  • Confidentiality

  • Fair presentation

  • Due professional care

  • Evidence-based approach


Module 4: On-site auditing

  • Conduct interview

  • Create and evaluate checklist

  • Questionnaires for data collection

  • Conduct Document review

  • Evaluate the work done

  • Provide Sample


Module 5: Remote-auditing

  • Observe work through surveillance at workplace

  • Enhancing interaction through communication

  • Conduct document reviews with auditee

  • Data analysis


Module 6: Methods

  • Methods of collecting information

  • Interviews

  • Observations

  • Review of documents and records


Module 7: Audit report

  • Objective of report

  • Scope of report

  • Identify the criteria of report

  • Identification of team

  • The dates and locations where audit activity is conducted

  • Conclusion

  • Distribution of lists

  • Follow up action plan

  • Good practices identified

  • Confirmation that the objective has been achieved

  • Audit plan including schedule


Module 8: Conducting ISO 20000 audit

  • Communication during auditing

  • Procedures and test plans

  • Audit findings and documentation


Module 9: Concluding and ensuring the follow-up

  • Documentations

  • Quality reviews

  • Conduct closing of meetings

  • Evaluation of action plan

  • Surveillance audit

  • Internal auditor management program

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ISO 20000 Lead Auditor Overview

This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.


This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.


This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.

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Who should attend?

This course is designed for any individual who needs the skills to complete both internal and external audits. This training would be especially useful for:

  • Internal auditors

  • Quality managers

  • Engineers

  • Executives

  • Project Managers and Consultants



As a prerequisite of this training course delegates must have completed the ISO 20000 Internal Auditor certification. Candidates must also have a basic knowledge of auditing to ensure that they fully understand the content of the course and gain the sufficient skills.

ISO 20000 Lead Auditor Examination

In order to complete this ISO 20000 Lead Auditor training course delegates must pass the associated examination. The exam will take place at the end of the final day of the course, when all content has been covered. The exam is:

  • 30 questions

  • Multiple choice

  • 40 minutes in duration

  • 50% pass mark (15/30)

  • Closed book


This ISO training course includes the following:

  • The ISO 20000 Lead Auditor Examination

  • The Knowledge Academy ISO 20000 Lead Auditor Manual 

  • Certificate

  • Experienced Instructor 

  • Refreshments 

Available delivery methods for this course:





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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

ISO 20000 Lead Auditor FAQs

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Lead Auditor certification.
Yes, this ISO 20000 Lead Auditor training is the third of four courses within ISO 20000. The first course is ISO 20000 Foundation, the second is ISO 20000 Internal Auditor and the final course is the ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Lead Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Lead Auditor training consists of a 5 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
In order to enrol on this training course, delegates must have completed the ISO 20000 Internal Auditor training course and have basic auditing skills.
The course will begin at 9am and finish at 5pm. We ask that candidates arrive at the venue by 8:45 to ensure that the course can begin promptly at 9am.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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