The Knowledge Academy Logo
The Knowledge Academy Logo
+61 1-800-150644 - Available 24/7

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Send us your message.

X

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number Please enter course

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Send us your message.

X

Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

ISO 20000 Lead Auditor - Australia

Key points about this course


Duration: 5 Days*

Pre-requisites:ISO 20000 Foundation

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  

Dates & Prices Enquire
  • Rated Outstanding by 1,141+ Certified ISO 20000 Professionals. Enquire Below!
  • World's largest IT Service Management Systems ISO 20000 Training Provider.​
  • Includes Certification, Exam, Course Materials, Highly Experienced ISO Trainers.

Available delivery methods for this course

Virtual Icon

Online Instructor-Led

Online Icon

Online Self-Paced

Onsite Icon

In-house

Classroom Icon

Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 203 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

icon

Works on all devices

Attend on whichever device works best for you.
icon

Recording & transcripts

Revisit what you’ve learnt at any time.
icon

See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
icon

Share documents

You can share documents with the trainer and your trainer can share with you.
icon

Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
static

Key points about this course


Duration: 5 Days*

Pre-requisites:ISO 20000 Foundation

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

ISO 20000 Lead Auditor Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon All Online Instructor-Led courses are delivered in real-time
Trainers Icon Easy 1 click access
Simple Icon Works on all devices
Mon 10th Aug 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 17th Aug 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 24th Aug 2020
Places available
Was: AUD3995
Now: AUD2695
Canberra
Mon 31st Aug 2020
Places available
AUD4995
Mon 31st Aug 2020
Places available
Was: AUD3995
Now: AUD2695
Sydney
Mon 7th Sep 2020
Places available
AUD4995
Mon 7th Sep 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 14th Sep 2020
Places available
Was: AUD3995
Now: AUD2695
Brisbane
Mon 14th Sep 2020
Places available
AUD4995
Mon 21st Sep 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 28th Sep 2020
Places available
Was: AUD3995
Now: AUD2695
Melbourne
Mon 5th Oct 2020
Places available
AUD4995
Mon 5th Oct 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 12th Oct 2020
Places available
Was: AUD3995
Now: AUD2695
Perth
Mon 12th Oct 2020
Places available
AUD4995
Mon 19th Oct 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 26th Oct 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 2nd Nov 2020
Places available
Was: AUD3995
Now: AUD2695
Canberra
Mon 2nd Nov 2020
Places available
AUD4995
Mon 9th Nov 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 16th Nov 2020
Places available
Was: AUD3995
Now: AUD2695
Adelaide
Mon 16th Nov 2020
Places available
AUD4995
Mon 23rd Nov 2020
Places available
Was: AUD3995
Now: AUD2695
Sydney
Mon 23rd Nov 2020
Places available
AUD4995
Mon 30th Nov 2020
Places available
Was: AUD3995
Now: AUD2695
Perth
Mon 30th Nov 2020
Places available
AUD4995
Brisbane
Mon 7th Dec 2020
Places available
AUD4995
Mon 7th Dec 2020
Places available
Was: AUD3995
Now: AUD2695
Mon 14th Dec 2020
Places available
Was: AUD3995
Now: AUD2695
Melbourne
Mon 14th Dec 2020
Places available
AUD4995
Perth
Mon 4th Jan 2021
Places available
AUD4995
Sydney
Mon 11th Jan 2021
Places available
AUD4995
Melbourne
Mon 18th Jan 2021
Places available
AUD4995
Adelaide
Mon 1st Feb 2021
Places available
AUD4995
Canberra
Mon 8th Feb 2021
Places available
AUD4995
Brisbane
Mon 15th Feb 2021
Places available
AUD4995
Brisbane
Mon 8th Mar 2021
Places available
AUD4995
Sydney
Mon 15th Mar 2021
Places available
AUD4995
Melbourne
Mon 22nd Mar 2021
Places available
AUD4995
Canberra
Mon 12th Apr 2021
Places available
AUD4995
Perth
Mon 19th Apr 2021
Places available
AUD4995
Sydney
Mon 17th May 2021
Places available
AUD4995
Adelaide
Mon 24th May 2021
Places available
AUD4995
Melbourne
Mon 7th Jun 2021
Places available
AUD4995
Canberra
Mon 28th Jun 2021
Places available
AUD4995
Sydney
Mon 12th Jul 2021
Places available
AUD4995
Perth
Mon 19th Jul 2021
Places available
AUD4995
Brisbane
Mon 26th Jul 2021
Places available
AUD4995
Melbourne
Mon 9th Aug 2021
Places available
AUD4995
Canberra
Mon 23rd Aug 2021
Places available
AUD4995
Sydney
Mon 6th Sep 2021
Places available
AUD4995
Melbourne
Mon 27th Sep 2021
Places available
AUD4995
Brisbane
Mon 11th Oct 2021
Places available
AUD4995
Adelaide
Mon 25th Oct 2021
Places available
AUD4995
Perth
Mon 1st Nov 2021
Places available
AUD4995
Sydney
Mon 22nd Nov 2021
Places available
AUD4995
Brisbane
Mon 29th Nov 2021
Places available
AUD4995
Canberra
Mon 6th Dec 2021
Places available
AUD4995
Melbourne
Mon 13th Dec 2021
Places available
AUD4995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 203  Remaining (Live Counter)

Key points about this course


Duration: 5 Days*

Pre-requisites:ISO 20000 Foundation

Rating: Excellent

Support: 24/7

Popular In: us  gb  ca  au  


Course Information

ISO 20000 Lead Auditor Course Overview

This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.

This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.

This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.

ISO 20000 Lead Auditor Course Outline

This ISO 20000 Lead Auditor certification consists of 26 modules, which will cover the following content:

Module 1: Information Technology Service Management (ITSM)

  • Business case and initial design of the ITSMS
  • Define the scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts

Module 3: Introduction ISO/IEC 20000-1:2011

  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011

Module 4: Service Management System (SMS)

  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management

Module 5: Design & Transition of New or Changed Services

Module 6: Introduction to Auditing

  • Define auditing
  • Types of audit
    • Internal
    • External
  • Audit terminology
  • Benefits of auditing

 Module 7: Auditing Roles and Principles

  • Auditor
  • Auditee
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports

 Module 8: Responsibilities of the Auditor

  • Management of personnel
  • Preparation checklists
  • Scope of work
  • Managing audit programmes
  • Communication at all levels of organisation

 Module 9: Skills and Competencies of an Internal Auditor

  • Personal attributes
  • Knowledge
  • Skills
  • Education and experience

Module 10: Purpose of Internal Auditing

  • Detection
  • Protection
  • Prevention

 Module 11: Audit Procedures

  • Initialise the report
  • Prepare activities
  • Prepare plans
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute reports
  • Complete the audit
  • Conduct a follow-up

Module 12: Audit triangle

  • Question
  • Check
  • Observe

Module 13: Audit template/work documents

  • Audit requirements
  • Audit documents

Module 14: Complete Management

  • Service level management
  • General requirements
  • Service catalogue
  • Service level agreement
  • Supportive agreements
  • Service process

Module 15: Scope

  • Scope definition
  • Scope consideration
  • Scope statement
  • Scope agreement
  • Guidelines

Module 16: Launching and Implementing

  • Configuration and release management
  • Change management
  • Management of capacity and availability
  • Service continuity

Module 17: The Administration of Information Security

  • IT security policies
  • Security risks assessment
  • Controls
  • Documents and records
  • Managing the operations

Module 18: Implementation Guidance and Types

  • Service delivery process
    • Service reporting
    • Service continuity and availability management
    • Budgeting and accounting for services
    • Capacity management
    • Information security management
  • Resolution process
    • Incident and service request management
    • Problem management
  • Relationship process
    • Business relations
    • Regular reviews
    • Customer satisfaction measurement
    • Service complaints
    • Supplier
    • Contract
    • Service definition
    • Terminating contract
  • Control process
    • Configuration management
    • Change management
    • Release and deployment management

Module 19: Control, Monitor, and Measure

  • Monitoring the processes
  • Internal auditor
  • Development of metrics
  • Performance indicators and dashboards
  • Managing the reviews
  • Implementation of the continual improvement program
  • Preparing audits
  • Managing contractual disputes

Module 20: Introduction to Lead Auditor

  • Definition of Lead Auditor

Module 21: On-Site Auditing

  • Conduct interview
  • Create and evaluate checklist
  • Questionnaires for data collection
  • Conduct document review
  • Evaluate the work done
  • Provide sample

Module 22: Remote Auditing

  • Observe work through surveillance at the workplace
  • Enhancing interaction through communication
  • Conduct document reviews with auditees
  • Data analysis

Module 23: Methods

  • Methods of collecting information
  • Interviews
  • Observations
  • Review of documents and records

Module 24: Audit Report

  • Objectives of the report
  • Scope of report
  • Identify the criteria of the report
  • Identification of team
  • The dates and locations where audit activity is conducted
  • Conclusion
  • Distribution of lists
  • Follow up the action plan
  • Identifying good practices
  • Confirmation that the objective has been achieved
  • Audit plan including schedule

Module 25: Conducting ISO 20000 Audits

  • Communication during auditing
  • Procedures and test plans
  • Audit findings and documentation

Module 26: Conclusion and Follow-Up

  • Documentation
  • Quality reviews
  • Closing meetings
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program

Who should attend this ISO 20000 Training Course?

This course is designed for any individual who needs the skills to complete both internal and external audits. This training would be especially useful for:

  • Internal auditors
  • Quality managers
  • Engineers
  • Executives
  • Project Managers and Consultants

Prerequisites

As a prerequisite of this training course delegates must have completed the ISO 20000 Foundation certification. Candidates must also have a basic knowledge of auditing to ensure that they fully understand the content of the course and gain sufficient skills.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Lead Auditor certification.
Yes, this ISO 20000 Lead Auditor training is the third of four courses within ISO 20000. The first course is ISO 20000 Foundation, the second is ISO 20000 Internal Auditor, and the final course is the ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Lead Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Lead Auditor training consists of a 5 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
In order to enrol on this training course, delegates must have completed the ISO 20000 Internal Auditor training course and have basic auditing skills.
Please arrive at the venue at 8:45 am.
The price for ISO 20000 Lead Auditor certification in Australia starts from AUD1995
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Lead Auditor.

What's included in this ISO 20000 Training Course?

This ISO training course includes the following:

  • The ISO 20000 Lead Auditor Examination
  • The Knowledge Academy ISO 20000 Lead Auditor Manual 
  • Certificate
  • Experienced Instructor 
  • Refreshments 

ISO 20000 Lead Auditor Examination

In order to complete this ISO 20000 Lead Auditor training course, delegates must pass the associated examination. The exam will take place at the end of the final day of the course, when all content has been covered. The exam is:

  • 30 questions
  • Multiple choice
  • 40 minutes in duration
  • 50% pass mark (15/30)
  • Closed book

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

hsbc-logo
mercedes-logo