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Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
Module 14: Implementation Guidance and Types
Module 15: Control, Monitor, and Measure
Module 16: Operation of the Service Management System
Module 17: Introduction to Lead Auditor
Module 18: On-Site Auditing
Module 19: Remote Auditing
Module 20: Methods
Module 21: Audit Report
Module 22: Conducting ISO 20000 Audits
Module 23: Conclusion and Follow-Up
Module 24: Performance Evaluation
Module 25: Improvement
The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles can be beneficial for the delegates.
ISO 20000, a globally recognised standard for IT Service Management, sets benchmarks for companies to deliver managed services of consistent quality. This ISO Certification is crucial for organisations aiming to align their IT Service Management with international standards. This certification ensures best practices in IT services, enhancing overall service delivery and management.
Understanding and implementing the principles of ISO 20000 is essential for IT Professionals, Auditors, and Consultants dedicated to continuous improvement in IT Service Management. Professionals seeking to master ISO 20000 will gain expertise in assessing, managing, and improving IT services, which is vital for organisations looking to maintain a competitive edge and customer satisfaction.
The Knowledge Academy's 5-day ISO 20000 Lead Auditor Training Course offers comprehensive insights into the auditing process of IT Service Management systems. This intensive training equips delegates with the skills to conduct effective audits, ensuring their organisation's IT services meet the ISO 20000 standards. The course is tailored to help professionals understand the nuances of auditing and applying the ISO 20000 framework effectively.
Upon completing the course, delegates will be proficient in leading audits and ensuring compliance with ISO 20000 standards. This expertise will not only enhance their professional capabilities but also contribute significantly to their organisation’s success in IT Service Management.
To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Lead Auditor. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ISO 20000 Lead Auditor, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Lead Auditor. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Lead Auditor sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ISO 20000 Lead Auditor at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our ISO 20000 Lead Auditor offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
Trainer was excellent - spending time but also providing real life examples to put things into perspective. A dry subject was made interesting and informative - thank you
Excellent teaching skills. Provided very comprehensive and valuable information on application and understanding of the ISO 20000 standard.
John was amazing. Very detailed and knowledgeable and was able to pass across a lot of information in a short time. However, he was more focused on implementation (which was great for me coming from a non-IT background) but was a bit lacking in the details of the ISO 20000-1 audit requirements which have some specific differences from other ISO audits.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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