Communication Skills Course

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Effective Communication Skills Training Outline

Module 1: Introduction to Communication

  • What is Communication?
  • Why Communicate?
  • Whom Do We Communicate with?
  • Who is a Stakeholder?

Module 2: Communication Benefits

  • Benefits of Effective Communication
  • Consequences of Ineffective Communication
  • Engagement and Communication
  • How We Communicate?

Module 3: Process of Communication

  • Types of Communication
    • Formal
    • Informal
    • Horizontal
    • Vertical
  • Communications Channel

Module 4: Skilled Communicator

  • What is a Skilled Communication?
  • Qualities of a Good Communicator

Module 5: Individual Evaluation

  • Introduction to Individual Evaluation
  • Questions to Consider

Module 6: Communication Barriers

  • Barriers to Effective Communication
  • 7 Cs of Effective Communication

Module 7: Questioning for Effective Communication

  • Types of Questions
  • Closed Vs Open Questions
  • Probing Questions
  • Funnel Questions
  • Recall and Process Questions
  • Applying the Answers

Module 8: Listening Skills

  • Listen Effectively
  • Active Listening Skills
  • Using Language to Inspire and Motivate Audience
  • How to Find Focus When You are Speaking?

Module 9: Communication Situation

  • Methods of Communication
  • Advantages and Disadvantages of Face-to-Face Communication
  • Writing a Letter
  • Writing an Email
  • Phone Calls
  • Video Calls
  • Using Social Media
  • One Little Word
  • Non-Verbal Communication
  • Common Gesture Clusters
  • Personal Action Plan

Show moredown

Who should attend this Effective Communication Skills Training Course?

The Effective Communication Skills Training Course is designed to equip participants with the skills and knowledge necessary to communicate effectively in various personal and professional situations. This Effective Communication Skills Course can be beneficial to the professionals, include:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Teams
  • Project Managers
  • Educators and Trainers
  • Human Resource Professionals

Prerequisites of the Effective Communication Skills Training Course

There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.

Effective Communication Skills Training Overview

Effective communication is pivotal in the fabric of professional environments, serving as the backbone for seamless operations and fostering positive workplace relations. This training delves into the nuanced art of communication, underpinning its critical role in achieving organisational objectives and enhancing personal effectiveness.

Proficiency in communication is not just an asset but a necessity across all professional landscapes. From managers to front-line staff, the ability to convey ideas, persuade effectively, and listen actively is fundamental. Professionals aiming to elevate their leadership qualities, customer relations, and team collaboration stand to benefit immensely from mastering these skills.

This one-day training will equip delegates with the tools and techniques necessary for impactful communication. Delegates will learn to articulate their ideas with clarity, engage in meaningful interactions, and confidently navigate challenging conversations. The session promises an interactive experience, fostering skills that translate into immediate workplace benefits.

Course Objectives

  • To understand the fundamentals of effective communication and its impact on professional success
  • To develop strategies for clear, concise, and impactful verbal and non-verbal communication
  • To enhance listening skills for improved understanding and empathy in professional interactions
  • To practice techniques for assertive communication that respects others' views while expressing one's own
  • To learn how to manage and diffuse conflict through effective communication strategies

After completing this course in Philippines, delegates will receive a certification in Effective Communication Skills, signifying their enhanced communication ability in professional settings. This accreditation bolsters their professional profile and empowers them to drive positive outcomes in their organisations through superior communication practices.

 

Show moredown

What’s included in this Effective Communication skills Course?

  • World-Class Training Sessions from Experienced Instructors
  • Effective Communication Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
  • What Does It Mean to Be Assertive?
  • Rules of Assertion
  • When to Be Assertive
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises

Show moredown

Assertiveness Skills Training Course Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.

Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.

Course Objectives:

  • To understand the principles of assertive communication and its importance
  • To distinguish between assertive, aggressive, and passive communication styles
  • To develop techniques for expressing opinions and needs assertively
  • To enhance conflict resolution skills through assertiveness
  • To build confidence in handling challenging conversations
  • To apply assertive communication in professional and personal contexts

Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.

 

Show moredown

What’s included in this Assertiveness Skills - How and When to be Assertive Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Assertiveness Skills - How and When to be Assertive Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Negotiation Skills Training Outline

This Negotiation Skills training course covers the following areas:

Module 1: What is Negotiation?

  • Introduction to Negotiation
  • Types of Negotiation
  • Negotiation and Influencing Skills
  • Factors that Impact Negotiation
  • Stages of Negotiation

Module 2: Planning

  • Planning Overview
    • Preparation
    • Planning Tips
  • Discussion
  • Defining Objectives
  • Achieving Success
  • Coming to an Agreement
  • Executing Action

Module 3: Utilising Communication and Communicating Effectively

  • Significance of Listening
  • Being Assertive
  • Tools and Techniques for Negotiation
  • Building Good Relationships
  • Collaborating with Others
  • Solving Conflict
  • Conflict Management Personality Types
  • Handling Difficult Situations and Manipulation Professionally
  • Self-Assessment of Personal Negotiation Style

Show moredown

Who should attend this Negotiation Skills Training Course?

This Negotiation Skills Training Course is designed to equip participants with the skills and knowledge necessary to negotiate effectively in a variety of personal and professional contexts. This training course can be beneficial for professionals, including:

  • Business Professionals
  • Sales and Marketing Professionals
  • Managers and Leaders
  • Procurement and Supply Chain Professionals
  • Entrepreneurs
  • Legal Professionals
  • Human Resource Personnel

Prerequisites of the Negotiation Skills Training Course

There are no formal prerequisites for this Negotiation Skills Training Course. However, basic Communication and Negotiation Skills would be beneficial for the delegates.  

 

Negotiation Skills Training Overview

Negotiation Skills are essential in today's interconnected and dynamic professional world. Effective negotiation transcends mere conversation; it involves strategic communication and problem-solving skills to achieve mutually beneficial outcomes. This expertise is crucial across a vast array of sectors, facilitating smoother interactions and more successful deals.

Mastering Negotiation Skills is vital for professionals engaged in sales, business development, management, human resources, and procurement. These skills are key to securing favourable terms, resolving conflicts, building relationships, and ensuring long-term business success. Professionals who excel in negotiation contribute significantly to their organisation’s growth and reputation.

The Knowledge Academy’s 1-day Negotiation Skills training provides a comprehensive platform for learning these critical skills. Delegates will engage in practical exercises and receive expert guidance, equipping them with the tools to negotiate effectively in various scenarios. This course promises to enhance their confidence and competence in negotiation situations.

Course Objectives:

  • Understand the fundamental principles of negotiation
  • Develop effective communication skills for negotiation
  • Master techniques for handling conflicts during negotiations
  • Learn to identify and leverage negotiation opportunities
  • Create win-win outcomes for all parties involved
  • Gain confidence in high-stakes negotiation scenarios
  • Adapt negotiation strategies to different contexts and cultures
  • Enhance their overall negotiation effectiveness

After successful completion of the Negotiation Skills Training Overview and Communication Skills Courses, delegates will possess the knowledge and tools necessary to excel in a wide range of negotiation scenarios.

Show moredown

What’s included in this Negotiation Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Negotiation Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Public Speaking Course Outline

This training course will explore the following areas:

Module 1: Introduction to Public Speaking

  • Overview
  • Facing the Fear of Public Speaking
    • Prepare Thoroughly
    • Visualise Success
    • Focus on the Message
    • Use Relaxation Techniques
    • Start Small
  • Who, What, and How of Speaking Successfully?

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Gaining Confidence in What You Say
  • Controlling Your Pace and Timing
  • Tools, You Know You Can Use

Module 3: Controlling the Unexpected

  • Handling Difficult People and Situations
  • Practising the Art of Audience Engagement
  • Moving Awkward Situations Forward

Module 4: Techniques of a Good Public Speaker

  • Controlling your Body Language
  • Engaging the Audience with your Tone and Timing
  • Adapting to your Audience

Show moredown

Who should attend this Public Speaking Training Course?

The Public Speaking Training Course is designed to equip participants with the skills necessary to become effective, confident, and engaging speakers. This course can be beneficial for a variety of  professionals, such as:

  • Entrepreneurs and Business Owners
  • Educators and Trainers
  • Sales and Marketing Teams
  • Team Leaders and Managers
  • NGO Workers
  • Conference Speakers
  • Technical Professionals

Prerequisites of the Public Speaking Training Course

There are no formal prerequisites for this Public Speaking Course. However, basic communication skills and self-confidence would be beneficial for the delegates.  

Public Speaking Course Overview

Public Speaking Training is essential in today's fast-paced world where effective communication is key. This training focuses on developing the skills required to deliver impactful speeches and presentations, crucial in both personal and professional settings. Its relevance spans across various professions, enabling individuals to convey their ideas confidently and persuasively.

Mastering public speaking is vital for professionals such as Business Leaders, Educators, Marketers, and public figures. It empowers them to effectively communicate their message, influence audiences, and lead with authority. Public Speaking Training is not just about speaking eloquently; it's about making meaningful connections with your audience and leaving a lasting impression.

The Knowledge Academy's 1-day Public Speaking Training Course is designed to transform delegates into confident speakers. This intensive program covers key aspects of public speaking, including speech preparation, delivery techniques, and audience engagement. Delegates will learn to overcome nervousness, use body language effectively, and deliver persuasive and memorable presentations.

Course Objectives:

  • To overcome stage fright and nervousness
  • To develop compelling and persuasive speeches
  • To master effective body language and vocal techniques
  • To build confidence in impromptu speaking
  • To adapt communication styles to diverse audiences
  • To utilise visual aids and technology effectively
  • To handle Q&A sessions with poise and clarity
  • To deliver memorable and impactful presentations

After successfully completing the course, delegates will emerge as confident and articulate public speakers. They will possess the skills from our Communication Skills Courses to captivate audiences, convey ideas persuasively, and navigate various speaking scenarios with ease.

Show moredown

What’s included in this Public Speaking Training Course?

  • World-Class Training Sessions from Experienced Instructors.
  • Public Speaking Certificate.
  • Digital Delegate Pack.

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Call Centre Management Training Course Outline

Module 1: Plan and Manage Call-Centre Resources

  • Step-by-Step Guide to Plan and Manage Call Centre Resources
    • Define Objectives
    • Analyse Historical Data
    • Forecast Call Volumes
    • Determine Staffing Requirements
    • Schedule Agents Effectively
    • Provide Ongoing Training
    • Implement Performance Metrics
    • Monitor and Manage Real-time Adherence
    • Foster a Positive Work Environment
    • Continuously Improve Processes

Module 2: Establish and Meeting Performance Objectives

  • Selecting Criteria for Success
  • Meeting Criteria for Success

Module 3: Understand Call Waiting Standards and Customer Expectations

  • Overview
    • Call Waiting Standards
    • Customer Expectations

Module 4: Using "Downtime" and Outgoing Call Management

  • Employee Downtime
  • Outgoing Call Management

Module 5: Quality Service and Integrity

  • Introduction to Quality Service
  • Introduction to Integrity

Module 6: Tackling Bottlenecks and Celebrating Commitment

  • Bottlenecks Overview
  • Celebrating Commitment
  • Employee Commitment
  • Customer Commitment

Module 7: Providing Feedback and Encourage and Reward Commitment

  • Introduction to Providing Feedback
  • Encouraging and Rewarding Commitment

Module 8: Evaluating Call Handling in Terms of Sales and Customer Care Training

  • Call Handling and Sales
  • Call Handling and Customer Care

Module 9: Provide Effective Support and Develop the Management Skills of Team Leaders, Lead Agents and Supervisors

  • Strategies
    • Training and Development Programs
    • Mentorship and Coaching
    • Performance Feedback and Evaluation
    • Clear Roles and Responsibilities
    • Continuous Communication and Collaboration
    • Lead by Example

Module 10: Decision Making, Performance Management

  • Elements of Decision Making
  • Effective Performance Management
  • What is Customer Experience?
  • Why is Customer Experience Important?
  • Customer Experience vs Customer Service
  • Assessing Customer Experience

Module 11: Do’s and Don’ts

  • Introduction
  • Review
  • Action Plan and Q&A

Show moredown

Who should attend this Call Centre Management Training Course?

Our Call Centre Management Training Course is designed to equip participants with the skills and knowledge necessary to effectively manage and lead call centre operations. The course is particularly well-suited for:

  • Call Centre Managers
  • Customer Service Leaders
  • Operations Managers
  • Team Leaders and Supervisors
  • Quality Assurance Managers
  • Service Delivery Specialists
  • Human Resource Professionals

Prerequisites of the Call Centre Management Training Course

There are no formal prerequisites for this Call Centre Management Course. However, a basic understanding of Call Centre Operations, communication and management skills would be beneficial for the delegates.   

Call Centre Training Overview

Call Centre Management Training is crucial in today's customer-centric business environment. It focuses on enhancing the efficiency and effectiveness of call centre operations, a vital aspect of customer service and support. The training addresses various elements such as leadership, technology integration, and customer interaction strategies, making it highly relevant for ensuring excellent customer experience.

Professionals in customer service management, team leaders, and aspiring call centre managers should aim to master this subject. Understanding the intricacies of Call Centre Management is vital for maintaining high service standards, driving customer satisfaction, and improving team performance. This knowledge is crucial for those looking to lead successful call centre teams in any industry.

The Knowledge Academy's 1-day Call Centre Management Training offers an intensive learning experience. It equips delegates with the latest tools and techniques for effective call centre management. Participants will gain insights into best practices, enabling them to enhance their team's productivity and deliver exceptional customer service.

Course Objectives:

  • To Understand call center operations and key performance indicators (KPIs)
  • To Implement effective customer service strategies
  • To Optimise workforce scheduling and management
  • To Leverage technology for call center efficiency
  • To Develop leadership skills for team management
  • To Enhance customer relationship management
  • To Analyse and interpret call center data
  • To Drive continuous improvement in call center performance

After successfully completing the Call Centre Management Training Course at The Knowledge Academy, delegates will be well-equipped to lead and manage high-performing call center teams. Graduates of this training will possess the knowledge and skills needed to improve customer service, drive operational efficiency, and enhance overall call center performance.

Show moredown

What’s included in this Call Centre Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Call Centre Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Communication and Interpersonal Skills​ Course Outline

Module 1: Fundamentals

  • Communication
  • How People Communicate?
  • Process of Communication
  • What Does It Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: How to Influence Others?

  • Give Them What They Want
  • Make Others Feel Important
  • Connect with Emotions
  • Empower Them
  • Respect Other People’s Opinion
  • Be a Leader, Not a Boss
  • Show Sympathy

Module 3: Understand Being More Sensitive to Feelings

  • Fundamentals of Emotional Intelligence
  • Applications of Emotional Intelligence
  • Emotional Strategies

Module 4: Selling Ideas and Products

  • Gather Information
  • Prepare a Professional Presentation
  • Pinpoint Your Targets
  • Qualify Your Targets
  • Make the Sale

Module 5: Relationship Between Boss-Subordinate

  • Introduction
  • Develop Positive Influence in People Without Authority

Module 6: Assessing and Motivating Others

  • Introduction
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Summary of Theories
  • Tips for Motivation

Module 7: Handling Stress and Mental and Physical Health

  • Stress
  • Types of Stress
  • Causes of Stress
  • Ways of Handling Stress
  • Indicators of Mental Health

Show moredown

Who should attend this Interpersonal Skills Training Course?

Our Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to the professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Effective communication and Interpersonal Skills are more crucial than ever. These skills are fundamental in fostering productive relationships and ensuring successful interactions in both personal and professional contexts. They play a key role in enhancing teamwork, resolving conflicts, and improving overall organisational efficiency. Professionals across all sectors, especially those in customer-facing roles or team leadership positions, should aim to master these skills.

Individuals in Call Centre Management Training particularly benefit from honing these abilities, as they are essential for managing teams, understanding customer needs, and ensuring high-quality service delivery.

The Knowledge Academy's 1-day training course on Interpersonal Skills is designed to empower delegates with the essential tools and techniques for effective communication. This course will help delegates understand different communication styles, improve their listening and feedback skills, and develop a greater ability to navigate complex interpersonal dynamics.

Course Objectives:

  • Master effective verbal and non-verbal communication techniques
  • Enhance active listening skills for better understanding
  • Develop assertiveness and confidence in communication
  • Navigate and resolve conflicts professionally
  • Build and maintain strong interpersonal relationships
  • Adapt communication strategies for various situations and audiences
  • Excel in digital communication, including email and virtual meetings
  • Apply learned skills to excel in personal and professional life

By attending this training course, delegates will understand the benefits of communication and Interpersonal Skills, which they can implement in their personal or professional life. They will be able to improve their effective communication, increases engagement, and creates a better relationship with other employees in your organisation.

Show moredown

What’s included in this Communication and Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Cross Cultural Communications Training Outline

Module 1 – Cross-cultural communications

  • Define cross-cultural communication and identify the benefits of cross-cultural communication skills.
  • Identify what can hinder cross-cultural communication.
  • Identify some cultural values and ways of communicating in diverse cultures.
  • Plan and implement strategies to improve cross-cultural communication skills.

Module 2 – Cultural Styles

  • Understanding the impact of your cultural style on others
  • Diagnosing the cultural style of others and identifying the differences
  • Understanding, managing, and benefitting from cultural diversity
  • Finding new, more inclusive ways to work together

Module 3 – Effective Communication in Global Virtual Teams

  • Effective Cross-border Communication
  • Use of Language in an International Context
  • Engaging with others virtually
  • More inclusive virtual meetings

Module 4 – Cultural Diversity

  • Identify and interpret cultural diversity within your organisation
  • Reflect on how culture influences your perspective
  • Develop sensitivity to cultural variations between and within countries
  • Identify how to leverage cultural diversity in teams to produce more creative solutions and make better decisions
  • Identify how to harness the skills and abilities of multicultural individuals in teams

Module 5 – Recap and group discussions

  • Interactive exercises
  • Group Activities

Show moredown

Who should attend this Cross-Cultural Communications Training Course?

Our Cross-Cultural Communications Course is designed to equip participants with the skills and knowledge necessary to communicate effectively across diverse cultural contexts. This training course is especially beneficial for these professionals:

  • International Sales and Marketing Teams
  • Entrepreneurs and Startups
  • Customer Service Representatives
  • Human Resource Personnel
  • Educators and Trainers
  • Diplomats and International Relations Professionals
  • Travel and Hospitality Professionals

Prerequisites of the Cross-Cultural Communications Training Course

There are no formal prerequisites for this Cross-Cultural Communications Training Course. However, a basic  knowledge of  communication skills and cultural awareness would be beneficial for the delegates.  

Cross Cultural Communications Overview

The Cross Cultural Communications Course offered by The Knowledge Academy is designed to equip individuals with the essential skills and knowledge needed to excel. Where cultural diversity is the norm, effective cross-cultural communication is paramount for personal and professional success. This course provides a comprehensive understanding of cultural differences, communication strategies, and intercultural competence, enabling participants to navigate diverse settings with confidence and sensitivity.

This course spans four weeks, ensuring participants have ample time to delve into the intricacies of cross-cultural communication. Through a combination of engaging lectures, interactive discussions, and practical exercises, participants will develop the skills required to bridge cultural gaps effectively.

Course Objectives:

  • Recognise and appreciate cultural diversity
  • Understand the impact of culture on communication
  • Develop cultural intelligence and sensitivity
  • Apply effective communication strategies in cross-cultural contexts
  • Overcome communication barriers in diverse settings
  • Foster intercultural collaboration and teamwork
  • Enhance global business and interpersonal relationships
  • Adapt communication styles for cross-cultural effectiveness

After successful completion of the Cross Cultural Communications course, participants will emerge as culturally competent communicators. They will possess the knowledge and skills to navigate the complexities of cross-cultural interactions with finesse, enabling them to foster stronger relationships, enhance their career prospects, and contribute positively to their organisations' success.

Show moredown

What’s included in this Cross-Cultural Communications Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cross Cultural Communications Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Visual Communication Training Course Outline

Module 1: Introduction to Visual Communication

  • What is Visual Communication?
  • Importance of Visual Communication
  • How to Use Visual Communication?
  • Challenges of Visual Communication
  • Visual Communication Tools

Module 2: Types of Visual Communication

  • Process Diagram
  • Physical or Virtual Whiteboards
  • Organisational Charts
  • Infographic
  • Interactive Diagrams and Charts
  • Empathy Maps
  • Screen Recording
  • Data Visualisation
  • Kanban Boards
  • Visual Maps
  • Animation
  • GIFs

Module 3: How to Use Good Visual Communication?

  • Onboard New Employees
  • Capture Inspiration
  • Skip Writing Pages of Notes
  • Give Clear Feedback
  • Reporting Progress
  • Better Emails

Module 4: How to Improve Visual Design Skills for Non-Designers?

  • Seek Inspiration Everywhere
  • Follow the "Less is More" Approach
  • How does Texture Works?
  • Utilise Typography
  • Pay Attention to Colour
  • Use Whitespace Wisely
  • Go for Balance and Harmony
  • How to Use Size, Scale, and Proportion?

Module 5: Ways to Build Brand with Visual Communication

  • Find Signature Voice
  • Express Vision
  • Persuade Audience
  • Ability to Stand Out
  • Use Mood Boards
  • Use Emotions You Want to Elicit
  • Consistency
  • Put It to the Test
  • Iterate

Show moredown

Who should attend this Visual Communication Training Course?

The Visual Communication Training is a comprehensive approach  designed to equip participants with the knowledge and skills needed to effectively convey messages and ideas using visual elements. This course can be beneficial for the professionals, including:

  • Graphics Designers
  • Marketing Professionals
  • Content Creators
  • Web Designers
  • Communication Specialists
  • Social Media Managers
  • Educators and Trainers

Prerequisites of the Visual Communication Training Course

There are no formal prerequisites for the Visual Communication Training. However, a basic understanding of graphics designing, and content creation can be beneficial.

Visual Communication Training Course Overview

In today’s digital era, Visual Communication Training has become increasingly significant. It encompasses the art of conveying messages and ideas through visuals, a crucial skill in a world dominated by images and multimedia. This training offers a comprehensive understanding of visual design principles, enhancing the effectiveness of communication in various professional settings.

Visual Communication Training is essential for professionals in marketing, graphic design, digital media, and communication. Its importance extends to educators, project managers, and anyone involved in presenting information visually. Mastering this skill ensures that messages are not only conveyed clearly but are also engaging and impactful, making it a vital tool in any professional's arsenal.

The Knowledge Academy’s 1-day Visual Communication Training is designed to provide a quick yet thorough immersion into the world of visual communication. Delegates will learn to create compelling visual narratives, understand design aesthetics, and effectively utilise visual tools. This training will refine their skills in visual storytelling, making their communication more persuasive and memorable.

Course Objectives

  • Develop proficiency in graphic design software such as Adobe Creative Suite
  • Master the art of creating impactful visual content for diverse media
  • Understand the principles of typography, colour theory, and layout design
  • Explore multimedia production techniques, including video and animation
  • Learn to tailor visuals for various platforms, from print to digital
  • Gain insight into the psychology of design and visual communication
  • Create a comprehensive portfolio showcasing design skills
  • Build the confidence to excel in a competitive visual communication landscape

At the end of this training, delegates will be able to apply various ways for building a brand with visual communication skills successfully. They will also be able to develop their creative thinking skills and obtain the ability to come up with a unique design.

Show moredown

What’s included in this Visual Communication Training Course?

  • World-class Training Sessions from Experienced Instructors
  • Visual Communication Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Business Communication Training​ Course Outline

Module 1: Communication Fundamentals

  • What is Business Communication?
  • Process of Communication
  • Communication
  • Elements of Communication
  • Intercultural Communication

Module 2: Communication and Organisations

  • Organisational Culture and Communication
  • Information and Communications Technology (ICT) in Organisations
  • Organisational Structure and Communication

Module 3: Written Communication in Organisations

  • Business Writing: Planning and Organising
  • Effective Business Writing
  • Effective Design and Visual Aids
  • Effective Business Documents

Module 4: Interpersonal Communication in Organisations

  • Effective Interpersonal Communication: Defining Interpersonal Skills
  • Interpersonal Skills in Action: Communicating Face to Face
  • Meetings and Presentations
  • Building Effective Teams

Module 5: Communication and Change

  • Understanding Organisational Change
  • Making Communication Work

Show moredown

Who should attend this Business Communication Training Course?

The Business Communication Training Course covers essential techniques and best practices to effectively communicate in a professional environment. The course highlights the significance of clear communication, active listening, effective writing, presentation skills, and non-verbal cues. This training course can be beneficial for the professionals who are into business communication, which includes:

  • Business Executives
  • Team Leaders
  • Managers
  • Sales Representatives
  • Customer Service Agents
  • Public Relations Officers
  • Marketing Professionals
  • HR Professionals
  • Corporate Trainers

Prerequisites of the Business Communication Training Course

There are no prerequisites required for the Business Communication Training Course.

Business Communication Training​ Course Overview

Business communication is the exchange of information between individuals within and outside an organisation. Business communication aims to enhance procedures and eliminate mistakes, which is especially important in corporate environment. On attending this Business Communication Training Course, delegates will obtain insights into the steps to improve communication between the employees can achieve your language and professional goals. This obtained information will lead you to attain many greater designations such as chief communications officer, director of communications, public affairs manager, and many other job titles.

This 1-day Business Communication Training Course teaches delegates how to communicate strategy, customer service and mainly branding in the company. During this training course, delegates will gain a comprehensive understanding of the interpersonal skills in action: communicating face to face. Delegates will get an in-depth understanding of building a brand that will reflect a consistent message tailored to their audience.

Course Objectives

  • Master effective verbal and non-verbal communication techniques
  • Enhance written communication skills for professional documents
  • Develop active listening and feedback skills
  • Understand cross-cultural communication nuances
  • Handle conflicts and difficult conversations with confidence
  • Craft persuasive and impactful presentations
  • Improve negotiation and networking abilities
  • Foster positive communication in teams and across organisational levels

At the end of this training course, delegates will be able to organise and plan business according to the steps in order of importance. They will also be able to get familiar with the information and communications technology (ICT) in organisations. Our highly expert trainer with abundant knowledge has curated this training course to make you write emails, speak fluently at interviews and meetings, give presentations, and network online.

Show moredown

What’s included in this Business Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Business Communication Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Executive Communication Training​ Course Outline

Module 1: Introduction to Communication

  • What is Communication?
  • Nature of Communication
  • Need and Importance of Communication
  • Types of Communication
  • Communication Loop

Module 2: Leadership and Executive Communication

  • What and Who is a Business Executive?
  • What is Leadership?
  • Skill Set Needed for an Executive
  • Duties of a Business Executive
  • Difference Between Boss, Leader, and Manager
  • Leadership Styles
  • Leadership Communication Style
  • Formal and Informal Communication
  • Communication Channels, Flows, and Networks
  • Principles and Objectives of Leader’s Communication

Module 3: Negotiation and Communicating Effectively 

  • Significance of Listening 
  • Being Assertive 
  • Tools and Techniques for Negotiation
  • Effective Communication for Effective Negotiation
  • Solving Conflict
  • Engaging with Stakeholders
  • Negotiating with Stakeholders
  • Handling Difficult Situations and Manipulation Professionally 
  • Self-Assessment of Personal Negotiation Style

Module 4: Business Communication and Writing 

  • Essence of Effective Communication
  • Types and Structure Business Letters
  • Responding to Business Letters
  • Essential Business Communication Documents and Modes
    • E-Mail
    • Memorandum
    • Orders
    • Circulars
    • Notice
    • Agenda
    • Meeting Minute
    • Tender Notification 

Module 5: Barriers to Effective Communication

  • What is a Communication Barrier?
  • Types of Barriers
  • Common Barriers to Effective Communication
  • Ways to Overcome Communication Barriers
  • Keeping Word Choice and Tone Right for Communication
  • How to Communicate Concisely?
  • Ingredients of Effective Executive Communication
    • Essential Ingredients for Effective Executive Communication

Show moredown

Who should attend this Executive Communication Training Course?

The Executive Communication Training Course is tailored to provide senior professionals and leaders with the tools and strategies required to communicate effectively at the executive level. This training course can be beneficial for varieties of professionals, including:

  • Executives and Business Leaders
  • Managers and Supervisors
  • Public Relations Professionals
  • Senior Managers
  • Department Heads
  • Senior HR Professionals
  • Public Relations
  • Communications Directors

Prerequisites of the Executive Communication Training Course

There are no prerequisites required for the Executive Communication Training Course.

Executive Communication Training Course Overview

Executive Communication Training is pivotal in today’s business environment, where effective communication is key to success. This training focuses on refining the communication skills of professionals at executive levels, ensuring they convey their messages clearly, persuasively, and efficiently. The ability to communicate effectively influences leadership quality, decision-making processes, and overall organisational effectiveness.

This training is essential for senior executives, managers, team leaders, and anyone aspiring to leadership roles. It enables them to articulate their vision, align teams, and engage stakeholders effectively. Mastering executive communication is crucial for those who aim to lead with confidence, influence others positively, and foster a collaborative work culture

The Knowledge Academy's 1-day Executive Communication Training is designed to provide immediate, impactful improvements in communication skills. It combines theoretical understanding with practical exercises, ensuring delegates can apply these skills in real-world scenarios. This training will enhance delegates' ability to communicate strategically, lead meetings effectively, and present ideas persuasively.

Course Objectives:

  • Develop exceptional interpersonal communication skills
  • Master the art of persuasive and impactful public speaking
  • Enhance their written communication abilities for executive-level documents
  • Cultivate active listening techniques for effective leadership
  • Build and maintain influential relationships with key stakeholders
  • Manage crisis communication and difficult conversations with finesse
  • Create compelling executive presentations and reports
  • Improve their leadership presence and overall executive communication effectiveness

After completing The Knowledge Academy's Executive Communication Training Course, participants will possess the essential communication skills for executive roles, including improved confidence in handling challenges and conveying ideas with clarity and impact. They will also have undertaken a Communication Skills Course for additional proficiency.

Show moredown

What’s included in this Business Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Executive Communication Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

English Speaking Course Outline

Module 1: Basic Language Structure

  • Phonology
  • Morphology
  • Semantics
  • Syntax
  • Major Approaches to Syntax
  • Computational Analysis of Syntax of ancient Indus Symbols
  • Speech Sounds
  • Mode English Language

Module 2: Communication

  • What is Communication?
  • Human Needs and Communication Skills
  • Changing Your Communication Behaviour
  • Communicative Grammar
  • Nonverbal Communication
  • Intercultural Communication

Module 3: English Grammar

  • Verb Tenses
  • Parts of Speech
  • Modal Verbs
  • Parts of the Sentence
  • Gerunds
  • Participles
  • Infinitives
  • Prepositional Phrases
  • Parallel Structures
  • Word Order and Word Choice
  • Word Forms
  • Idioms

Module 4: Pronunciation and Listening Comprehension

  • Syllables
  • Vowels and Word Stress
  • Sentence Focus and Consonants

Module 5: Dialogues

  • What is Dialogue Writing?
  • Points to Remember in Dialogue Writing
  • Tips to Write Dialogue
  • Format of Dialogue Writing
  • Basic Rules

Module 6: Basic Writing Skills

  • Punctuation
  • Grammar
  • Spelling
  • Apostrophes and Abbreviations
  • Improving Writing Skills
  • Filling in Forms
  • Writing Letters
  • Applying for a Job

Module 7: Presentation Skills

  • Personal Appearance
  • Discussions
  • Question and Answer Techniques

Show moredown

Who should attend this Spoken English Training Course?

The Spoken English Training Course is designed for individuals of various backgrounds who want to improve their spoken English communication skills. This course is beneficial for various professionals, including:

  • Non-Native English Speakers
  • Business Executives
  • Customer Service Representatives
  • Tourism and Hospitality Workers
  • Public Speakers
  • Team Leaders and Managers
  • Project Managers

Prerequisites for the Spoken English Training Course

There are no formal prerequisites to attend this Spoken English Training Course.

Spoken English Course Overview

Spoken English is a vital skill in today's global landscape, where English often serves as a lingua franca in international business, education, and digital communication. Mastering this skill not only enhances personal communication abilities but also opens doors to numerous opportunities across various fields.

Professionals across diverse sectors – from business executives and educators to healthcare providers and technology specialists – benefit greatly from proficiency in Spoken English. This skill is essential for effective communication in multinational environments, negotiations, presentations, and when collaborating with global teams.

The Knowledge Academy's 1-day Spoken English training is specifically designed to enhance participants' verbal communication skills in English. This course focuses on practical, real-world usage, offering interactive sessions that improve fluency, pronunciation, and confidence in public speaking and professional dialogues.

Course Objectives:

  • Develop fluent spoken English skills
  • Enhance pronunciation and intonation
  • Expand vocabulary and idiomatic usage
  • Gain confidence in public speaking
  • Improve listening comprehension
  • Acquire essential conversational skills
  • Communicate effectively in professional settings
  • Navigate English language challenges with ease

After attending this training course, delegates will be able to form connections, influence decisions, and motivate change. They will also be able to develop the ability to progress in the working world and in life.

Show moredown

What’s included in this English Speaking Course & Certification Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken English Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Spoken Arabic Course Outline

Module 1: Introduction to Arabic Language

  • Introduction to Arabic
  • Arabic Alphabet
  • How to Learn Arabic?
  • Where to Learn Arabic?
  • Arabic Words in English
  • Transliteration
  • Features of Arabic Language

Module 2: Greet in Arabic

  • How to Say ‘Hello’?
  • Time-Specific Greetings
  • Rose Water and Arabic Coffee
  • Observing Arab Customs and Traditions
  • Making Introductions
  • Talking About Countries and Nationalities

Module 3: Arabic Grammar

  • Introducing Nouns, Adjectives, and Articles
  • Creating Simple and Verb-Free Sentences
  • Working with Verbs

Module 4: Making Small Talk

  • Asking Key Questions
  • Talking About Yourself and Your Family
  • Making Small Talk on the Job
  • Talking About the Weather
  • Talking Numbers
  • Referring to Days and Months

Module 5: Talking on the Phone

  • Dialling Up the Basics
  • Making Plans Over the Phone
  • Leaving a Message

Module 6: Ways to Pick Up Arabic Quickly

  • Watch Arabic Television
  • Use the Dictionary
  • Read Arabic Newspapers
  • Surf the Internet
  • Use a Language Tape or CD
  • Listen to Arabic Music
  • Make Arabic-Speaking Friends
  • Watch Arabic Movies
  • Eat at a Middle Eastern Restaurant
  • Sing Arabic Songs
  • Arabic Expressions

Show moredown

Who should attend this Spoken Arabic Training Course?

The Spoken Arabic Training Course is designed for individuals of diverse backgrounds who want to learn and improve their spoken Arabic communication skills. This training course can be beneficial for the professionals, including:

  • Non-Arabic Speakers
  • Business Executives
  • Customer Service Representatives
  • Tourism and Hospitality Workers
  • Diplomats and International Relations Professionals
  • Journalists and Reporters
  • Interpreters and Translators
  • Linguistic Researchers

Prerequisites for the Spoken Arabic Training Course

There are no formal prerequisites for attending this Spoken Arabic Training Course.

Spoken Arabic Course Overview

Spoken Arabic Training offers a gateway into the rich and diverse Arabic-speaking world. Its relevance extends beyond mere communication, encompassing cultural understanding and business opportunities. As a language spoken by millions globally, learning Arabic opens doors to a multitude of experiences and interactions.

This training is essential for professionals engaged in international trade, diplomacy, and cultural exchange. Particularly, those dealing with the Middle East or North African regions will find Spoken Arabic Training invaluable. It bridges communication gaps, fostering better business relationships and cultural appreciation.

The Knowledge Academy’s 1-day Spoken Arabic Training is designed to provide a solid foundation in conversational Arabic. Delegates will learn essential phrases and linguistic structures, enabling them to navigate basic interactions confidently. This course is an excellent starting point for those aspiring to achieve fluency in Arabic.

Course Objectives:

  • Master basic Arabic conversational skills
  • Develop proficiency in Arabic pronunciation and intonation
  • Understand and use common Arabic greetings and expressions
  • Navigate everyday scenarios like shopping, dining, and travel
  • Acquire cultural insights for culturally sensitive communication
  • Engage in dialogues and discussions effectively
  • Comprehend and respond to instructions in Arabic
  • Build confidence to converse naturally in various Arabic dialects

At the end of this training, delegates will be able to use Arabic in their day-to-day communication in academic and social institution. They will also be able to achieve advanced language proficiency in the areas of language performance.

Show moredown

What’s included in this Spoken Arabic Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken Arabic Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

B2B Communications Training Course Outline

Module 1: Business-to-Business Marketing Overview

  • Introduction to Business-to-Business Marketing
  • Characteristics of Business Markets
  • Types of Organisational Customers
  • Types of Business Goods and Services
  • Characteristics of B2B Marketing
  • B2B Marketing Management Approaches
  • Understanding Value and Supply Chains
  • Importance of B2B Relationships

Module 2: B2B Marketing Communication Strategy

  • Defining Marketing Communications
  • Role of Marketing Communications
  • Model of B2B Communications
  • Strategy and Planning MCs
  • B2B Branding
  • Planning B2B Marketing Communication Activities
  • Strategic Drift and Balance
  • Interorganisational Communication
  • Channel-Based Marketing Communications
  • Propensity to Share Information
  • Relationship-Based Marketing Communications
  • Agency/Client Relationships

Module 3: Tools of B2B Marketing Communications

  • Advertising and B2B Communications
  • Sales Promotion and B2B Communications
  • Control and the Use of Channel Incentives
  • Public Relations and B2B Communications
  • Direct Marketing and B2B Communications
  • Personal Selling and B2B Communications
  • Business-to-Business Media
  • Internet and B2B Marketing Communications
  • Coordinating Promotional Activities

Module 4: Personal Selling and Key Account Management

  • Role and Tasks of Personal Selling
  • Characteristics of Personal Selling
  • When Personal Selling Should be Major Part of Promotional Mix?
  • Personal Selling and Managing Relationships
  • Multiple Channel Selling
  • Sales Force
    • Management and Organisation
    • Ownership, Size, and Shape
    • Structure and Automation
  • Key Account Management

Show moredown

Who should attend this B2B Communications Training Course? 

The B2B Communications Training Course is tailored for professionals seeking to excel in the realm of Business-to-Business communications. This training is especially beneficial for individuals who engage in or support B2B interactions across various industries, including:

  • Sales and Business Development Professionals
  • Marketing Managers
  • Corporate Communication Specialists
  • Client Relationship Managers
  • Public Relations (PR) Professionals
  • Account Managers
  • Supply Chain and Procurement Professionals

Prerequisites of the AI Tools in B2B Communications Training Course

There are no formal prerequisites are required for B2B Communications Training Course. However, having a foundational understanding of business principles and communication concepts can enhance the learning experience.

B2B Communications Training Course Overview

B2B Communications Training is integral in today’s interconnected business world, focusing on effective communication strategies between businesses. This training encompasses various aspects such as negotiation, networking, and digital communication, ensuring messages are conveyed clearly and efficiently in a professional context.

Professionals in sales, marketing, customer relations, and management should master B2B Communications to foster strong inter-company relationships. It’s essential for those aiming to improve client engagement, partnership building, and collaborative project success. Effective B2B communication skills are crucial for navigating the complexities of business interactions and negotiations.

The Knowledge Academy's 1-day B2B Communications Training offers a comprehensive overview, equipping delegates with the skills needed for successful business-to-business interactions. This course combines theory with practical exercises, ensuring participants can apply these communication techniques effectively in their professional roles.

Course Objectives:

  • Understand the unique dynamics and challenges of B2B communication
  • Develop effective communication strategies tailored to B2B relationships
  • Master negotiation techniques for successful B2B deals
  • Harness digital tools and platforms for efficient B2B communication
  • Create persuasive and impactful B2B presentations and proposals
  • Build and maintain strong, long-lasting B2B relationships
  • Mitigate communication challenges and conflicts in B2B interactions
  • Adapt to evolving trends and technologies shaping B2B communication

At the end of this B2B Communications Training course, delegates will be able to effectively plan B2B marketing communication activities. They will also be able to efficiently use and control of channel incentives.

Show moredown

What’s Included in this AI Tools in B2B Communications Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • B2B Communications Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Conflict Resolution and Negotiation for Change Training

Module 1: Introduction to Conflict Resolution and Negotiation

  • Understanding Conflict and Its Impact
  • Role of Conflict in Change Initiatives
  • Introduction to Negotiation
  • Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

  • Identifying Different Types of Conflict
  • Common Sources of Conflict in the Workplace
  • Conflict's Impact on Individuals and Teams
  • Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

  • Conflict Resolution Styles
  • Choosing the Right Conflict Resolution Style
  • Adapting Conflict Styles for Different Situations
  • Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

  • Effective Communication Techniques
  • Active Listening and Empathetic Communication
  • Non-Verbal Communication Cues
  • Managing Emotional Responses in Conflict
  • Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

  • Conflict Resolution Process
  • Mediation and Facilitation Techniques
  • De-escalation Strategies
  • Conflict Resolution Tools and Models
  • Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

  • Introduction to Negotiation as a Problem-Solving Tool
  • Principled Negotiation
  • Preparing for Negotiation
  • Setting Negotiation Goals and Objectives
  • Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

  • Effective Preparation and Planning
  • Active Listening in Negotiation
  • Generating Creative Solutions
  • Overcoming Common Negotiation Pitfalls
  • Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

  • Distributive Vs Integrative Bargaining
  • Positional Vs Interest-Based Negotiation
  • Strategies for Achieving Win-Win Outcomes
  • Multi-Party and Complex Negotiations
  • Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

  • Negotiation as a Change Management Tool
  • Navigating Organisational Conflict
  • Applying Conflict Resolution and Negotiation to Change Initiatives
  • Implementing Conflict Resolution Strategies in Organisations

Show moredown

Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Training Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for the professionals, including:

  • Human Resources Professionals
  • Mediators and Facilitators
  • Diplomats and International Relations Specialists:
  • Legal Professionals
  • Social Services Professionals
  • Healthcare Professionals
  • Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Training Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for managers, team leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives:

  • Understand the fundamentals of conflict theory and its impact on individuals and organisations
  • Develop effective communication skills to de-escalate conflicts and foster collaboration
  • Master negotiation techniques to achieve win-win outcomes in complex situations
  • Identify personal and organisational biases that can hinder conflict resolution and change efforts
  • Apply mediation strategies to facilitate peaceful resolutions in diverse contexts
  • Create action plans for implementing conflict resolution and change initiatives in their workplaces
  • Cultivate empathy and emotional intelligence to navigate conflicts with sensitivity
  • Build a toolkit of conflict resolution resources and strategies for ongoing use

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them. Our highly expert trainer with abundant knowledge will guide you to effectively moderate and resolve workplace disagreements to create a positive workplace environment.

Show moredown

What’s included in this Conflict Resolution and Negotiation for Change Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Resolution and Negotiation for Change Training Certificate 
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

English Grammar Masterclass Course Outline

Module 1: Two Methods of Learning Grammar

  • Sentence
  • Part of Sentences
  • Sentence Fragment
  • Four Basic Sentence Structures

Module 2: Nouns and Pronouns

  • Different Kinds of Nouns
  • Three Properties of Nouns
  • Fifteen Rules in Forming the Singular and Plural Noun
  • Rules in Forming Possession
  • Five Kinds of Pronoun
  • Forms of the Personal Pronouns
  • Possessive Pronoun
    • Classification of Gender

Module 3: Verbs

  • Forms of Verbs
  • Four Kinds of Verbs
  • Three Parts of Verbs
  • Tenses of Verbs
  • Six Tenses of the Verb TO BE
  • Six Tenses in Progressive Forms of Verbs
  • Two Group of Verbs
  • Verbs: Voice

Module 4: Agreement of Subject and Verb

  • Agreement of Verb with Compound Subject
  • Agreement with Collective Nouns
  • Agreement of Verbs with Indefinite Pronouns
  • Special Cases of Agreement

Module 5: Complements and Prepositions

  • Complements of Action Verbs
  • Complements of Linking Verbs
  • Two Groups of Prepositions

Module 6: Cases of Nouns and Pronouns

  • Three Cases in English
  • Cases of Nouns
  • Cases of Pronouns
  • Possessive Case of Nouns and Pronouns

Module 7: Adjectives and Adverbs

  • Three Uses of Adjectives
  • Kinds of Adjectives
  • Pronouns as Adjectives
  • Kinds of Adverb
  • Degree of Comparison

Module 8: Preposition and Conjunctions

  • Prepositional Phrases
  • Types of Prepositional Phrase
  • Correct Use of Prepositions
  • Types of Conjunctions
  • Interjections

Module 9: Clauses

  • Two Kinds of Clauses
    • Types of Dependent Clauses
    • Adverbial Clauses
    • Subordinate Conjunctions
    • Kinds of Adverbial Clause
    • Subordinate Conjunction Commonly Used in Adverbial Clause of the Various Types
  • Adjective Clauses
    • Restrictive and Non-restrictive Clause
    • Noun Clauses
    • Noun Clauses Function
  • Classifying Sentences Based on Clauses
    • Using Comma and Semicolon

Module 10: Verbal’s

  • Three Verb Form of Verbal
  • Verbal Analogy Tests
  • Gerunds

Module 11: Punctuation

  • Types of Punctuation
  • Comma
  • Capitalisations

Show moredown

Who should attend this English Grammar Masterclass?

The English Grammar Masterclass is a training course designed to enhance a professional’s understanding and usage of English Grammar rules and structures. The following are the professionals who can benefit by attending this masterclass:

  • Business Professionals
  • Content Creators
  • Language Instructors
  • Communication Specialists
  • Editors
  • Proofreaders
  • English Teachers

Prerequisites of the English Grammar Masterclass

There are no formal prerequisites for this English Grammar Masterclass.

English Grammar Masterclass Course Overview

The English Grammar Masterclass offers a comprehensive exploration of the intricacies of English grammar, a foundational element of effective communication. In today's global environment, a solid grasp of English grammar is not just a linguistic requirement but a key to unlocking opportunities in various professional and academic arenas.

Understanding the subtleties of English grammar is crucial for educators, writers, non-native English speakers, and professionals in international business and communication. Mastery of grammar enhances clarity, precision, and professionalism in written and spoken English, making it an essential skill for those looking to excel in their respective fields.

The Knowledge Academy’s 1-day English Grammar Masterclass is tailored to equip delegates with a thorough understanding of English grammar. This intensive training covers fundamental concepts, common pitfalls, and practical applications, enabling delegates to apply these principles effectively in their professional and personal communications.

Course Objectives:

  • Develop a strong foundation in English grammar
  • Master essential grammar rules and concepts
  • Improve writing and communication skills
  • Enhance sentence structure and clarity
  • Gain confidence in using correct grammar
  • Understand common grammatical mistakes
  • Explore advanced grammar topics
  • Apply learned skills to real-life scenarios

After attending this English Grammar Masterclass, delegates will be able to effectively use the fifteen rules in creating singular and plural nouns. They will also be able to classify sentences based on different clauses.

Show moredown

What’s included in this English Grammar Masterclass?

  • World-Class Training Sessions from Experienced Instructors 
  • English Grammar Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Nonverbal Communication Training Course Outline

Module 1: Introduction to Nonverbal Communication

  • What is Nonverbal Communication?
  • Types of Nonverbal Communication
  • Principles of Nonverbal Communication
  • Functions of Nonverbal Communication
  • How Nonverbal Communication Affect Others?
  • How to Improve Your Nonverbal Communication Skills?
  • Importance of Nonverbal Communication

Module 2: Nonverbal Communication in the Workplace

  • What is Nonverbal Communication in the Workplace?
  • Why Nonverbal Communication Matters in the Workplace
  • Types of Effective Nonverbal Communication at Work
  • Nonverbal Communication Tips for Managers and Teams

Module 3: Body Language for Business

  • Power of Body Language
  • Importance of Body Language in Business Communication
  • How Body Language Can Impact Your Business Success?
  • Body Language Tips for Business Meetings

Module 4: Power of Facial Expression

  • What are Facial Expressions?
  • Facial Expressions and Emotions
  • Facial Expression Analysis Techniques
  • Facial Expression Analysis Technology
  • How to Read Facial Expressions?

Module 5: Adjusting Communication Attitude

  • What is Communication Attitude?
  • Effective Communication Strategies
  • How Does Attitude Affect Communication?
  • Attitude in Business Communication

Module 6: Expressions of Emotion and Communication Affection

  • Defining Emotion
  • Nonverbal Expressions of Emotions in Relationships
  • Emotional Skill in Close Relationships
  • How Do Humans Convey Affection Nonverbally?
  • Use of Nonverbal Affection Behaviours

Module 7: Nonverbal Correlates of Power and Interpersonal Dominance

  • Defining Power, Dominance, and Status
  • Relative Power and Dominant Communication in Relationships
  • Nonverbal Correlates of Power
  • Sex Differences in Power Cues
  • Reducing Power Differentials
  • Interpersonal Dominance Through Social Skill
  • Interpersonal Dominance Through Intimidation or Threat

 

 

Show moredown

Who should attend this Nonverbal Communication Training?

This course on Nonverbal Communication aims to equip professionals with an understanding of the unspoken cues and body language elements that play a pivotal role in communication. This course can be beneficial for various professionals, including:

  • Public Speakers and Presenters
  • Sales and Marketing Executives
  • Human Resource Professionals
  • Customer Service Representatives
  • Team Leaders and Supervisors
  • Counsellors
  • Interviewers and Recruiters

Prerequisites of the Nonverbal Communication Training

There are no formal prerequisites required for this course on Nonverbal Communication Training Course.

Nonverbal Communication Training Course Overview

Nonverbal Communication Course focuses on the crucial aspect of communication that goes beyond words. In today's interconnected world, understanding and effectively using nonverbal cues - such as body language, facial expressions, and tone - is essential for successful interpersonal interactions. This training highlights the significance of nonverbal elements in conveying messages and building relationships.

Knowledge of nonverbal communication is vital for professionals in leadership, sales, customer service, and counselling roles. Mastery of these skills enhances the ability to interpret others' signals and respond appropriately, leading to improved workplace interactions, negotiations, and client relations. Professionals seeking to excel in roles requiring high levels of interpersonal interaction should prioritise mastering nonverbal communication.

The Knowledge Academy's 1-day Nonverbal Communication Course offers practical insights into interpreting and utilising nonverbal cues effectively. Delegates will learn to read body language, understand the subtleties of tone and facial expressions, and apply this knowledge in real-world scenarios. This training is tailored to enhance personal and professional interactions, ensuring delegates leave with valuable skills applicable in various settings.

Course Objectives:

  • To understand the concepts of facial expression and communication strategies
  • To get acquainted with interpersonal dominance through social skill
  • To acquire knowledge about emotional skills in close relationships
  • To describe the role and usage of nonverbal affection behaviours
  • To establish an understanding of the communication attitude in business
  • To know about power, dominance, and the status of interpersonal dominance

After attending this training, delegates will be able to understand and apply the various types of nonverbal communication. They will also be able to implement body language tips for having a perfect business meeting.

Show moredown

What’s included in this Nonverbal Communication Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Nonverbal Communication Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

British Sign Language Training Course Outline

Module 1: Introduction to Sign Language

  • Importance and Role of Sign Language in Deaf Communities Worldwide
  • Recognising Major Global Sign Languages

Module 2: Basics of Sign Language Communication

  • Role of Hand Shapes, Facial Expressions, and Body Language
  • Importance of Context and Non-Manual Features
  • General Syntax and Structure Overview

Module 3: Manual Alphabet and Numbers

  • Learning the Basic Manual Alphabet Common to Many Sign Languages
  • Counting in Sign Language
  • Exercise

Module 4: Everyday Vocabulary and Phrases

  • Introducing Oneself and Others
  • Expressing Feelings and Emotions
  • Basic Conversational Phrases for Daily Situations

Module 5: Questions and Responses in Sign Language

  • Forming Different Types of Questions
  • Appropriate Facial Expressions for Queries
  • Constructing and Elaborating Answers

Module 6: Grammar and Syntax Basics

  • General Sentence Structure in Sign Languages
  • Role of Time, Manner, and Place in Statements
  • Introduction to Verb Modification

Module 7: Storytelling and Narrative in Sign Language

  • Crafting Clear Narratives Using Role Shift and Perspective
  • Incorporating Classifiers and Appropriate Expressions
  • Guided Storytelling Practice

Module 8: Cultural Awareness and Etiquette

  • Introduction to Global Deaf Cultures
  • Deaf Community Values and Norms in Various Regions
  • Respectful Communication Practices

Module 9: Application and Role-Playing

  • Role-Play Scenarios for Real-World Situations

Module 10: Using Technology and Resources to Enhance Learning

  • Overview of Sign Language Learning Apps and Online Resources
  • Emphasis on Continuous Practice
  • Recommendations for Engaging with Local Deaf Communities

Show moredown

Who should attend this British Sign Language Training Course?

This British Sign Language Training Course is designed for anyone who wants a unique and expressive language to enrich their personal and professional interactions. This course can be beneficial for professionals, including:

  • Customer Service Representatives
  • Teachers and Educators
  • Healthcare Professionals
  • Social Workers
  • Human Resources Personnel
  • Retail and Hospitality Staff
  • Interpreters and Translators

Prerequisites of the British Sign Language Training Course

There are no formal prerequisites for attending this British Sign Language Training Course.

British Sign Language Training Course Overview

The British Sign Language Training Course is an essential programme for individuals seeking to bridge communication gaps with the deaf and hard of hearing community. This course offers a comprehensive introduction to British Sign Language (BSL), a vital tool for inclusive communication and fostering equality in diverse environments.

Learning BSL is crucial for professionals in healthcare, education, customer service, and community services, where clear and inclusive communication is paramount. The ability to use British Sign Language broadens professional competencies, enhances service accessibility, and promotes inclusivity, making it a valuable skill in any public-facing role.

The Knowledge Academy's 1-day British Sign Language Training Course is designed to impart foundational BSL skills effectively. This intensive training equips delegates with basic sign language proficiency, enabling them to communicate more inclusively. The course's practical focus ensures that participants can start applying their skills immediately in their professional and personal lives.

Course Objectives:

  • To communicate effectively using British sign language's visual elements
  • To gain an understanding of BSL's syntax, grammar, and contextual nuances
  • To equip with the ability to engage in British sign language's conversations
  • To foster cultural awareness towards the deaf community and its language
  • To empower delegates to use BSL as a tool for inclusive communication
  • To prepare for interactions in diverse settings with individuals with impaired hearing

After attending this British Sign Language Course and the Communication Skills Course, delegates will be able to utilise BSL as a powerful tool for promoting inclusivity in various personal and professional interactions. They will also be able to engage confidently in basic to intermediate BSL dialogues, bridging communication gaps with the Deaf community.

 

Show moredown

What’s included in this British Sign Language Training Course?

  • World-class Training Sessions from Experienced Instructors   
  • British Sign Language Training Certificate  
  • Digital Delegate Pack 

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Spoken French Training Course Outline

Module 1: Introduction to Spoken French

  • Pronunciation and Phonetics
  • Basic Greetings and Expressions
  • Introducing Yourself and Others
  • Common Conversational Phrases

Module 2: Everyday Vocabulary

  • Numbers, Dates, and Time
  • Essential Vocabulary for Daily Activities
  • Shopping and Ordering in French
  • Directions and Location Phrases

Module 3: Social Interactions

  • Making Plans and Invitations
  • Discussing Hobbies and Interests
  • Describing Daily Routines
  • Expressing Opinions and Preferences

Module 4: Travel and Tourism in French

  • Booking Accommodations
  • Asking for Directions
  • Ordering Food at Restaurants
  • Transportation and Travel Phrases

Module 5: French Culture and Customs

  • Understanding Cultural Nuances
  • Celebrations and Festivals in France
  • Traditional French Cuisine
  • Politeness and Etiquette

Module 6: Work and Business Expressions

  • Workplace Vocabulary
  • Business Meetings and Correspondence
  • Job Interviews in French
  • Professional Networking Phrases

Module 7: Advanced Conversational Topics

  • Discussing Current Affairs
  • Expressing Emotions and Feelings
  • Narrating Personal Experiences
  • Handling Complex Conversations

Module 8: Practical Situations and Scenarios

  • Role-Playing Common Scenarios
  • Emergency and Medical Phrases
  • Socialising in Formal and Informal Settings
  • Fine-Tuning Spoken French Skills

Show moredown

Who Should Attend this Spoken French Training Course?

This Spoken French Training Course is designed for anyone who wants to enhance their spoken language skills. However, this training will be beneficial for:

  • International Business Executives
  • Travel Industry Professionals
  • Language Instructors
  • Customer Service Representatives
  • Journalists and Media Professionals
  • Tourism Managers
  • Hospitality Managers

Prerequisites of the Spoken French Training Course

There are no formal prerequisites for attending this Spoken French Training Course.

Spoken French Training Course Overview

Spoken French is the verbal communication of the French language, emphasising conversational fluency and oral proficiency. Spoken French is crucial for effective communication, enabling individuals to engage confidently in social, travel, and business interactions in French-speaking environments. For organisations, this training course will benefit employees who can communicate fluently in spoken French, fostering international collaboration, client interactions, and expanding market reach. By pursuing this training course, individuals gain the ability to engage in meaningful conversations, enhancing personal connections, travel experiences, and cultural understanding. This training course opens doors to diverse career opportunities, especially in international business, diplomacy, tourism, and language-related professions.

The Knowledge Academy’s 1-day Spoken French training course will provide delegates with comprehensive language skills focused on verbal communication and dialogue. They will develop a strong foundation in French pronunciation, vocabulary, and everyday conversational phrases. Delegates will engage in conversations, role-playing various situations to enhance their spoken French proficiency. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To develop pronunciation skills for accurate and clear communication
  • To build a foundational vocabulary for everyday spoken French scenarios
  • To enhance conversational fluency in social and business interactions
  • To explore cultural nuances and etiquette for effective cross-cultural communication
  • To navigate practical situations, including travel, work, and social gatherings
  • To master advanced conversational topics for diverse communication contexts

After attending this training course, delegates will be able to engage in fluent and meaningful conversations in the French language. They will also be able to communicate confidently and authentically in spoken French, opening doors to enriched personal experiences and expanded opportunities in various contexts.

Show moredown

What’s included in this Spoken French Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spoken French Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Spoken Dutch Training Course Outline

Module 1: Introduction to Dutch

  • Learn Basic Dutch
  • Why Learn Dutch?
  • Speak and Write Dutch

Module 2: Understand Useful Dutch

  • Benefits of Learning Dutch
  • Learn Dutch for Travel
  • Build your Business Dutch Skills
  • Immerse yourself in Dutch Culture

Module 3: Basics of Dutch Grammar

  • Dutch Verbs and Dutch Verb Conjugations
  • Dutch Nouns and Dutch Gender
  • Basic Dutch Phrases and Dutch Greetings

Module 4: Ways to Learn Dutch

  • Easiest Way to Learn Dutch
  • Dutch Self-Study
  • Dutch Practice

Module 5: Politeness and Formal Communication

  • Polite Requests and Offers
  • Formal Greetings and Introductions
  • Business and Professional Communication
  • Telephone Etiquette in Dutch
  • Writing Formal Emails in Dutch

Module 6: Cultural Nuances and Idiomatic Expressions

  • Understanding Dutch Idioms and Proverbs
  • Cultural Customs and Traditions
  • Regional Dialects and Variations
  • Celebrations and Festivals in Netherlands
  • Media and Entertainment in Dutch
  • Building Cultural Sensitivity in Communication

 

Show moredown

Who should attend this Spoken Dutch Training Course?

This Spoken Dutch Training Course is designed for individuals of all backgrounds and professions seeking to acquire essential conversational skills in Dutch, fostering effective communication in both personal and professional settings. However, this course is more useful for:

  • Language Interpreters
  • Customer Service Representatives
  • Tour Guide or Hospitality Professionals
  • International Relations Coordinators
  • Language Instructors
  • Multilingual Call Centre Agents
  • Cross-Cultural Communication Specialists

Prerequisites of the Spoken Dutch Training Course

There are no formal Prerequisites for attending this Spoken Dutch Training Course.

Spoken Dutch Training Course Overview

Spoken Dutch is crucial for effective communication in personal and professional settings, fostering meaningful interactions and connections with Dutch speakers. For individuals, it provides a valuable skill set, enhancing cross-cultural communication abilities and expanding personal and professional networks. It boosts confidence in engaging with Dutch-speaking friends, or clients. Organisations benefit from employees equipped with spoken Dutch skills, as it opens up opportunities for international collaboration, improved client relations, and enhanced communication in multicultural workplaces. This course opens doors to diverse roles, such as language interpreters, customer service representatives, cross-cultural communication specialists, offering individuals a competitive edge in the job market.

The Knowledge Academy’s 1-day Spoken Dutch Training Course  will possess delegates with the ability to engage in effective conversations in Dutch, demonstrating proficiency in pronunciation, vocabulary, and grammar. It empowers delegates to communicate in Dutch across various contexts, fostering cultural sensitivity and expanding their capacity to connect. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching various spoken language based courses.

Course objectives:

  • To develop pronunciation skills, enabling accurate spoken Dutch communication mastery
  • To impart essential vocabulary, facilitating practical language application in daily life
  • To teach grammatical structures, empowering delegates to construct coherent Dutch sentences
  • To cultivate conversational proficiency, fostering confidence in various communication settings
  • To instil cultural awareness, ensuring delegates navigate Dutch social contexts adeptly
  • To enhance listening skills, enabling comprehension of diverse spoken Dutch expressions
  • To enhance listening skills, enabling comprehension of diverse spoken Dutch expressions

Show moredown

What’s included in this Spoken Dutch Training Course?

  • World-class training sessions from Experienced Instructors
  • Spoken Dutch Training Course Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Spoken German Training Course Outline

Module 1: Basics of Spoken German

  • Greetings and Farewells
  • Introducing Oneself and Others
  • Numbers and Counting
  • Days of the Week
  • Basic Questions and Answers

Module 2: Everyday Conversations

  • Shopping and Transactions
  • Ordering in Cafes and Restaurants
  • Asking for Directions
  • Making Appointments
  • Expressing Likes and Dislikes

Module 3: Travel and Transportation

  • Key Phrases for Travel
  • Using Public Transport
  • Booking Accommodations
  • Asking for and Giving Directions
  • Cultural Tips for Travellers

Module 4: Dining and Cuisine

  • German Food Vocabulary
  • Ordering Meals and Drinks
  • Table Manners and Etiquette
  • Paying the Bill

Module 5: Social Interactions and Etiquette

  • Formal and Informal Speech
  • Making Small Talk
  • Discussing Hobbies and Interests
  • Inviting and Arranging Meetings
  • Handling Social Invitations

Module 6: Work and Professional Environment

  • Office and Business Vocabulary
  • Participating in Meetings
  • Email and Telephone Etiquette
  • Discussing Projects and Plans
  • Building Relationships

Module 7: German Culture and Customs

  • Understanding German Traditions
  • Celebrations and Public Holidays
  • German Music, Art, and Literature
  • Regional Differences in Germany
  • Current Affairs and Popular Topics

 

Show moredown

Who Should Attend this Spoken German Language Training Course?

This Spoken German Training Course is perfectly suited for individuals who are eager to deepen their linguistic abilities and cultural understanding of the German-speaking world. It is particularly beneficial for:

  • Business Professionals
  • Customer Service Representatives
  • Tourists
  • Language Instructors
  • Healthcare Professionals
  • Media Experts
  • Banking and Finance Experts

Prerequisites for Spoken German Language Training Course

There are no formal prerequisites to attend this Spoken German Language Training Course. 

Spoken German Training Course Overview

Spoken German Language Course delving into the linguistic richness of the German language. Recognising its global significance, this course not only facilitates effective communication but also serves as a gateway to understanding German culture and traditions. For organisations, the training offers the advantage of improved intercultural communication, fostering stronger international relations and expanding business opportunities. Individuals stand to benefit by gaining a valuable skillset, enhancing personal and professional interactions within German-speaking contexts. Moreover, delegates completing the course gain a competitive edge in their careers, particularly in fields where proficiency in German is a sought-after asset.

The Knowledge Academy’s 1-day Spoken German Training course provides delegates with comprehensive knowledge of confidently engaging in conversions in German. They will understand key cultural nuances, enhancing their ability to navigate diverse scenarios within German-speaking communities effectively. Additionally, this newfound linguistic proficiency will open up career opportunities in various fields where German language skills are in demand. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To acquire basic skills in German greetings and self-introduction
  • To learn practical phrases for shopping and dining out
  • To understand German etiquette in social and work contexts
  • To build confidence in navigating travel-related conversations
  • To develop an appreciation of German cultural traditions
  • To enhance spoken proficiency for professional interactions

After attending this training, delegates will be equipped with the skills to confidently engage in conversations in German, both in social and professional settings. They will understand key cultural nuances, enhancing their ability to navigate diverse scenarios within German-speaking communities effectively.

Show moredown

What’s included in this Spoken German Training Course?

  • World-class training sessions from Experienced Instructors
  • Spoken German Training Course Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Spanish Language Course Training Outline

Module 1: Introduction to Spanish

  • Spanish Alphabets and Pronunciation
  • Greetings and Introductions
  • Common Phrases for Politeness
  • Numbers and Counting
  • Days of the Week and Months

Module 2: Basic Vocabulary

  • Colors and Shapes
  • Family and Relationships
  • Professions and Occupations
  • Food and Drinks
  • Hobbies and Interests

Module 3: Grammar Fundamentals

  • Nouns and Gender
  • Articles (Definite and Indefinite)
  • Singular and Plural Forms
  • Adjectives and Adjective Agreement
  • Basic Sentence Structure

Module 4: Everyday Communication

  • Asking for Directions
  • Ordering Food in a Restaurant
  • Shopping and Bargaining
  • Talking about the Weather
  • Describing Daily Routines

Module 5: Verb Conjugation

  • Regular Verbs (AR, ER, IR)
  • Irregular Verbs (Ser, Estar, Tener, Hacer)
  • Present Tense and Basic Verb Forms
  • Expressing Likes and Dislikes
  • Forming Questions and Negatives

Module 6: Advanced Grammar

  • Past Tense (Preterit and Imperfect)
  • Future and Conditional Tenses
  • Reflexive Verbs
  • Subjunctive Mood (Introduction)
  • Comparatives and Superlatives

Module 7: Cultural Insights

  • Spanish-Speaking Countries and Capitals
  • Traditional Festivals and Celebrations
  • Spanish Cuisine and Dishes
  • Famous Spanish Artists and Writers
  • Social Etiquette and Customs

Module 8: Practical Conversations

  • Travel and Booking Accommodation
  • Health and Medical Emergencies
  • Discussing Hobbies and Interests
  • Making Future Plans
  • Talking About the Past

Module 9: Advanced Communication

  • Giving and Receiving Directions
  • Expressing Opinions and Preferences
  • Debates and Discussions
  • Storytelling and Narratives
  • Formal and Informal Language

 

Show moredown

Who should attend this Spanish Language Training Course?

This Spanish Language Training Course is designed for a diverse range of professionals and individuals. This course will benefit the following professionals:

  • Business Executives
  • Managers
  • Travel Industry Professionals
  • Language Instructors
  • International Relations Specialists
  • Sales Executives
  • Marketing Professionals

Prerequisites of the Spanish Language Training Course

There are no formal prerequisites to attend this Training Course. However, a basic understanding of English for instruction comprehension would be beneficial.

Spanish Language Course Training Course

Spanish is a language originating from Latin, spoken by millions worldwide. It is the second most spoken language globally, essential for international communication. Acquiring skills in speaking Spanish equips employees with cross-cultural skills, fostering global business expansion by promoting effective communication, enhancing intercultural competence, and enabling successful collaborations in diverse markets. This proficiency in cross-cultural understanding becomes a cornerstone for organisational growth and international success. Opens doors to a wide array of job opportunities, spanning various industries and geographical regions, significantly enhancing employability on a global scale.

This 1-day Spanish Language Training course provides delegates with comprehensive knowledge of developing a strong foundation in Advanced Communication. Delegates will learn how to understand the fundamentals of grammar, describing daily routines, having formal and informal language, etc. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives:

  • To master fundamental Spanish language skills
  • To understand Spanish grammar and sentence structure
  • To expand vocabulary for varied contexts
  • To appreciate Spanish-speaking cultures and traditions
  • To communicate confidently in everyday scenario
  • To navigate professional settings in Spanish
  • To prepare for travel and engage in cultural exchanges

After attending this training, delegates will be able to converse fluently in Spanish, both in personal and professional settings. They will possess a strong foundation in grammar, allowing them to write effectively in Spanish and engage in complex discussions. Delegates will also be well-prepared for travel, able to navigate Spanish-speaking countries with ease, and equipped with the skills to excel in global business interactions. Overall, they will have an asset for career advancement and cultural enrichment.

Show moredown

What’s included in this Spanish Language Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Spanish Language Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

TOEFL Training Course Outline

Module 1: Introduction to TOEFL

  • Overview of the TOEFL
  • Understanding the Test Format and Sections
  • Importance of TOEFL for Academic and Professional Goals

Module 2: Reading Comprehension

  • Strategies for Effective Reading
  • Practicing Reading Comprehension Questions
  • Time Management Tips for the Reading Section

Module 3: Listening Comprehension

  • Developing Listening Skills
  • Identifying Key Information in Audio Passages
  • Dealing with Accents and Fast Speech

Module 4: Speaking

  • Speaking Section Structure
  • Pronunciation and Intonation Practice
  • Delivering Clear and Coherent Responses

Module 5: Writing

  • Structure of the Writing Section
  • Organising your Ideas in Essays
  • Grammar and Vocabulary for Effective Writing

Module 6: Vocabulary and Grammar

  • Building a Strong Vocabulary
  • Common Grammar Rules and Errors
  • Exercises to Improve Language Skills

Module 7: Test-Taking Strategies

  • Time Management During the Exam
  • Tips for Answering Multiple-Choice Questions
  • Strategies for Essay Writing

Show moredown

Who Should Attend this TOEFL Training Course?

This TOEFL Training Course is designed for anyone who wants to enhance their English skills.

Prerequisites for TOEFL Training Course

There are no formal prerequisites for attending this TOEFL Training Course.

TOEFL Training Course Overview

TOEFL (Test of English as a Foreign Language) is a standardised test designed to measure the English language proficiency of non-native English speakers, primarily for academic or educational purposes. The TOEFL is important for academic admissions and English language proficiency. It offers several benefits to individuals such as individuals can get academic opportunities and improved English language skills. TOEFL can also provide benefits to organisations in various ways like organisations can attract and hire individuals with strong TOEFL scores, ensuring that their workforce possesses a high level of English language proficiency. Obtaining a good score on the TOEFL (Test of English as a Foreign Language) can offer several career-related benefits such as international job opportunities and access to higher education.

In this 1-day, TOEFL training course, delegates will acquire various tips to manage Time for the reading section effectively. They will develop a strong understanding of the test format and sections. They will also learn about various ways to Identify key information in audio passages effectively. This training will be conducted by our highly professional and skilled trainer, who has experience in delivering training courses.

Course Objectives

  • To gain in-depth knowledge about various ways to improve communication skills
  • To acquire skills for enhancing problem-solving abilities
  • To understand how to foster teamwork and collaboration
  • To improve skills for achieving academic excellence
  • To promote cultural diversity and inclusion
  • To develop leadership qualities effectively and efficiently

After attending this training course, delegates will be able to demonstrate a strong vocabulary and use Common grammar rules for reduce errors. They will also be able to Deliver clear and coherent responses effectively.

Show moredown

What’s included in this TOEFL Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • TOEFL Certificate
  • Digital Delegate Pack

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

Swipe for more. Don’t miss out!

Communication Skills Course FAQs

Communication Skills Courses are training courses that enhance effective information conveyance through verbal, non-verbal, and written means in personal and professional contexts. It covers interpersonal communication, feedback, and cultural sensitivity.
Communication Skills Training, recognised by The Knowledge Academy, is essential for personal and professional growth, enhancing relationships, career success, conflict resolution, productivity, and fostering innovation.
Online Communication Skills Training with The Knowledge Academy offers flexible, personalised learning, enhancing verbal and non-verbal communication for career and personal growth.
The most important communication skill is active listening, which fosters understanding, empathy, and effective exchange of information.
The objectives of Communication Skills are to enhance effective interpersonal communication, improve clarity and conciseness in conveying information, and foster active listening and empathy for better professional and personal relationships.
There are generally no specific prerequisites for taking Communication Skills Courses at The Knowledge Academy. However, course requirements may vary, so checking the specific course details on their website or contacting them for precise information is advisable.
Communication Skills Courses at The Knowledge Academy cover effective verbal and non-verbal communication, active listening, conflict resolution, assertiveness, and interpersonal skills development. For precise course details, check their website or contact them.
Completion of Communication Skills Courses at The Knowledge Academy opens doors to PR, marketing, sales, HR, and leadership careers, enhancing interpersonal and presentation skills for diverse job opportunities.
Evaluate your career goals, communication challenges, and willingness to invest time. Research The Knowledge Academy's courses for a suitable fit.
Yes, The Knowledge Academy provides self-paced Communication Skills Courses. Their Effective Communication Skills course is available online and can be completed independently.
The Knowledge Academy offers Communication Skills Courses at various locations worldwide, so you can likely find one near you. Visit our website or contact us for specific course availability in your area.
The Knowledge Academy is the Leading global training provider for Communication Skills Course.
The price for Communication Skills Course certification in Philippines starts from $1295.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Communication Skills Course

cross

Unlock Exceptional Learning at Unbeatable Prices!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.