Communication Skills Training - Philippines

Who should attend this Assertiveness Training Course?

This Assertiveness Skills training course is aimed at those who wish to develop their skills to deal with different individuals and demanding situations.

Anyone who wants to learn about Emotional Intelligence, Art of saying 'NO', Conflict Management, and want to be confident in what they say and do can attend this course. 

Assertiveness Skills Training Overview

This 1-day Assertiveness Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.

Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or demanding situations where it is important to keep calm and be an assertive presence.

What is Assertive Language?

Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour, and some find it harder than others because of their natural, easy-going style.

Course Objectives

• Understand the underlying principles of assertiveness
• Recognise the distinctive styles of communication
• Identify specific situations in which we would like to become more assertive
• To prepare, rehearse, or role play a different, more assertive response
• Transferring that behaviour into 'real life' situations

What's Included in this Assertiveness Skills Course?

• A Comprehensive Assertiveness Training Course Folder.
• An Assertiveness Skills Action Plan.
• Full Access to Training Slides and Trainer Notes.
• Certificate of Attendance.
• 24/7 Support Before, During & After your Course.

Who should attend this Negotiation Training Course?

This training course is appropriate for anyone who wishes to develop their skills as negotiators.

Prerequisites

There are no prerequisites for Negotiation Skills training, hence anyone can participate.

Negotiation Skills Training Overview

Negotiation Skills enhances an individual’s power to influence others via communication, to shape decisions for the purpose of business goals. Negotiating is vital to many sectors, including sales, politics, buying, and insurance. Delegates will learn how to negotiate with confidence and gain advantage in complex situations. 

What’s Included in this Negotiation Training Course?

This training course includes:

• The Knowledge Academy Negotiation Skills Manual
• Experienced Trainer
• Certificate
• Refreshments

Who Should Attend this Public Speaking Training Course?

This course is aimed at anyone who wish to develop their self-confidence and improve their techniques for speaking to large audiences.

This Public Speaking course is ideal for the following careers:

• Lecturers
• Public speakers
• Businesspeople
• Anyone, working or in, Education
• Managers
• Team Leaders

Prerequisites

There are no formal requirements, therefore anyone can attend this Public Speaking training course.

Public Speaking Training Overview

This 1-day Public Speaking Training course will help you to deliver your message clearly and with impact to large audiences. You will learn to manage every aspect of preparing speeches from the initial planning of what you want to deliver based around a key message, keeping your content engaging, to techniques in how to present yourself and interact with your audience when on stage. All of this is aimed at building your confidence to speak in public with personality and getting your point across to the audience.

What is Public Speaking?

Public Speaking is art of communicating a message clearly to a large audience with the purpose of informing, persuading or entertaining. Public Speaking is a task which most people hate the idea of, but it is meant to highlight your knowledge and views on a subject which the audience is interested in. Regardless of the situation, you are speaking to engage and entertain the audience, so they enjoy it. Public Speaking doesn’t mean just talking at people, it’s how you interact with the audience, your body language, the tone of your voice and how you present yourself and your topic.

What's Included in this Public Speaking Course?

• A Comprehensive Public Speaking Course Folder
• A Public Speaking Action Plan
• Full Access to Training Slides and Trainer Notes
• Certificate of Attendance
• 24/7 Support Before, During & After your Course
• Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course

• Learn how to manage your nerves when delivering a speech or lecture
• Learn how to speak with confidence to reinforce your message
• Learn how to build rapport with your audience and engaging with them
• Learn how to speak easily and feel confident to be responsive to questions and situations outside of your control

Prerequisites

Delegates must have a basic understanding of how calls are done in a call centre and essential terminology of the call centre.

Audience

This course is ideal for:

• Senior Call Handlers
• Supervisors
• Managers
• Executives
• Team Leaders
• Staff Members

Call Centre Management Training ​Course Overview

Managing a call centre successfully is as much of an art as it is a skill. Call centre management is how organisations manage the daily operations of the call centre, including forecasting, scheduling, employee training, reporting and all customer interactions.

During this 1-day Call Centre Management course, delegates will learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. They will learn about quality service and integrity, evaluating call handling in terms of sales and customer care training, plan for operational bottlenecks, review and questions, action plans and more. Call centres are essential for creating healthy and maintaining positive relationships with customers.

This course enables delegates to make the best use of resources available, understand reports and plan for future activity of the call centre.

What's included in this Call Centre Management training course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no formal prerequisites to attend this course.

Audience

This training is designed for individuals as well as for employees working for the organisation.

Communication and Interpersonal Skills​ Course Overview

Communication refers to exchanging the information by talking, writing, or by using some other means of communicating, whereas interpersonal skills are the qualities and behaviours we show while interacting with other people.

In this 1-day Communication and Interpersonal Skills training, delegates will gain in-depth knowledge of experience ways of expressing themselves more effectively at work. They will learn how to improve their interpersonal skills and how to maintain a relationship with people who are working in other places. Effective communication style and better-understanding will help to resolve conflicts in the working environment. It provides the skills of handling any critical communication situation with confidence. Other topics discussed include:

• Assessing and motivating others
• Mental and physical health and handling stress
• Selling ideas and products
• Boss-subordinate relationships
• Influencing others

By attending this training course, delegates will understand the benefits of communication and interpersonal skills, which they can implement in their personal or professional life. They will be able to improve their effective communication, increases engagement, and creates a better relationship with other employees in your organisation.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites of Cross-Cultural Communications Training?

There are no formal prerequisites for this course.

Who should attend this communicatons training course?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, to enhance efficacy and productivity within the workplace.

Cross Cultural Communications Overview

The Cross-Cultural Communications training course is designed to enable professionals, working closely with global colleagues, clients, and stakeholders, to overcome cultural barriers and to ensure that natural and meaningful relationships develop.

Leaders and Managers will become more adapt and flexible in global negotiations, conflict resolution and international team-leadership, and better at leading, managing and motivating staff in different countries and cultures. They will learn how to integrate diverse cultural approaches to ensure things are done the right way across the global business.

Team-Members will learn how to make choices about behaviours that can help get things done more successfully when working with people from diverse cultural backgrounds. This will turn regular global teams into culturally intelligent high-performing teams.

What's included in this communications training course?

• Delegate pack consisting of course notes and exercises
• Experienced Instructor
• Refreshments

Prerequisites

In this Visual Communication training, there are no formal prerequisites.

Audience

This training course is suitable for anyone who wants to gain in-depth knowledge of visual communication successfully.

Visual Communication Training​ Course Overview

Visual communication is a process of representing information in the form of graphics. It helps users to communicate important or relevant data and statistics quickly and easily. Visual communication skill is essential for everyone because it helps two or more individuals to communicate their thoughts, messages and ideas effectively. It enables individuals to make creative ideas to communicate with others in their team. With visual communication skills, individuals can graphically present their ideas giving more meaning to the message. Pursuing this training course will help individuals excel in highly reputed jobs and upgraded salaries.

In this 1-day Visual Communication Training course, delegates will gain in-depth knowledge about the fundamental concepts of visual communication and how to master them. During this training, delegates will learn various concepts such as introduction to visual communication, types, process diagram, capture inspiration, data visualisation, ways to build a brand with visual communication, interactive diagrams, charts, etc. Our experienced instructor with years of experience in providing interactive training courses will teach this course. 

Delegates will cover various topics such as:

• Challenges of visual communication
• Visual communication tools
• Skip writing pages of notes
• Find signature voice
• Reporting progress

At the end of this training, delegates will be able to apply various ways for building a brand with visual communication skills successfully. They will also be able to develop their creative thinking skills and obtain the ability to come up with a unique design.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

In this Business Communication training course, there are no formal prerequisites.

Audience

This training course is ideal for anyone who wants to attain in-depth knowledge about communication skills efficiently.

Business Communication Training​ Course Overview

Business communication is the exchange of information between individuals both within and outside of an organisation. Business communication aims to enhance procedures and eliminate mistakes, which is especially important in today's hyper-connected, digitally-driven corporate environment. Attending this Business Communication training course, delegates will obtain insights into the steps to improve the communication between the employees can achieve your language and professional goals. This obtained information will lead you to attain many greater designations such as chief communications officer, director of communications, public affairs manager, and many other job titles.

The Knowledge Academy’s 1-day Business Communication training course is designed to enlighten the delegates to get elaborated information to convey clear, compelling messages regarding strategy, customer service, and branding in a company. During this training course, delegates will gain a comprehensive understanding of the interpersonal skills in action: communicating face to face. Delegates will get an in-depth understanding of building a brand that will reflect a consistent message tailored to their audience.

It also accommodates the delegates with more knowledgeable concepts, such as:

• Analysing communication
• Communication codes and meaning
• Intercultural communication
• Understanding organisational change
• Making communication work

At the end of this training course, delegates will be able to organise and plan business according to the steps in order of importance. They will also be able to get familiar with the information and communications technology (ICT) in organisations. Our highly expert trainer with abundant knowledge has curated this training course to make you write emails, speak fluently at interviews and meetings, give presentations, and network online.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no formal prerequisites to attend this Executive Communication Training course.

Audience

This Executive Communication Training course is ideal for those who want to learn effective Executive Communication skills. However, this training can be more beneficial for professionals working as:

• Chief Executive Officer (CEO)
• Chief Experience Officer (CXO)
• Chief Operating or Operations Officer (COO)
• Manager
• Director

Executive Communication Training​ Course Overview

Executive Communication is the process of receiving and sending messages from or to the top leadership in any organisation. It plays an essential role in the success of any organisation as it impacts the performance and outcomes of the whole organisation. Effective Executive Communication helps businesses to create a positive corporate culture, strong business relations, and improve employee morale resulting in satisfied employees. It also helps professionals and organisations to establish communication channels that promote behaviours to support a culture of excellence. Pursuing this training will help individuals to gain the knowledge and skills required to enhance their career prospects in senior job roles.

This 1-day Executive Communication training covers all the essential topics by which delegates will get a comprehensive understanding of executive communication. During this training, they will learn about the need and importance of communication, communication loop, communication types, leadership communication style, etc. They will also learn how to overcome communication barriers, principles and objectives of a leader's communication, the essence of effective communication, and many more concepts. Our highly professional trainer with years of experience in teaching skill courses will conduct this training course and delegates to understand the essentials of Executive Communication.

This training will also cover the various essential topics, such as: 

• Formal and informal communication
• Effective communication for effective negotiation
• Types and structure business letters
• Keeping word choice and tone right for communication
• Communication channels, flows, and networks

After attending this Executive Communication Training course, delegates will be able to communicate their messages to the intended audience effectively. They will also be able to apply essential ingredients for effective executive communication and become well versed in using essential business communication methods.

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor

Prerequisites

There are no formal prerequisites to attend this Spoken English Training course.

Audience

This Spoken English Training course is suitable for anyone who wants to understand the language well and become fluent enough to speak clearly and confidently.

Spoken English Course Overview

English is an international language that is accepted all over the world and becomes the only common medium for communication in many countries. Skills in spoken language are not only important in building and maintaining relationships but are also important for organisations in understanding and expressing the feelings and emotions of their clients. English broadens individuals' minds, develops emotional skills, and improves the quality of life by providing job opportunities. This training will enable learners to encounter everyone confidently by acquiring the nuances of communication and articulation skills. Having valuable skills in English fluency will help individuals reinvent and recreate their personalities, leading to higher positions at multinational corporations and higher earnings.  

This 1-day Spoken English Training course provides delegates with the fundamentals of the English language, allowing them to communicate more effectively and effortlessly. During this training course, they will learn about computational analysis of the syntax of ancient Indus symbols and modes of the English language to maintain a smooth flow for conveying information. They will also learn to understand another person's ideas and thoughts for meeting career goals quickly. Our highly skilled and professional instructor with years of experience in teaching will conduct this training and provide delegates with acclaimed spoken language courses.

Course Objectives

• To know the proper structure of making sentences
• To give a proper idea in simple words to the reader
• To display a variety of naturally and clearly uttered words
• To respond verbally or in writing to the spoken words
• To employ appropriate techniques and overcome any obstacles faced
• To participate in group tasks and discussions in a professional manner

After attending this training course, delegates will be able to form connections, influence decisions, and motivate change. They will also be able to develop the ability to progress in the working world and in life.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

Prerequisites

There are no formal prerequisites for attending this Spoken Arabic Training course.

Audience

This course is intended for anyone who wants to enhance the art of public speaking in the Arabic language.

Spoken Arabic Course Overview

Arabic is a Central Semitic language that shares many similarities with Hebrew and Aramaic and is used in formal contexts such as media, literature, and newspapers. Arabic increases the demand for skills and allows people to appreciate the region's distinct way of life, cuisine, and literature. Arabic connects hundreds of millions of speakers and adherents of the world's third-largest religion around the world. Studying this training equips learners with basic Arabic grammar to demonstrate good command over the Arabic language. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings in Arab countries.

The Knowledge Academy’s 1-day Spoken Arabic Training course provides delegates with comprehensive knowledge about Arabic and its various features. During this training, they will become familiar with Arabic phrases and expressions that display respect for the Arabic language and culture. They will also learn about how to create simple and verb-free sentences. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course.

Course Objectives

• To get an in-depth knowledge of Arabic languages and its various features
• To use Arabic to bridge the gap between students and the rest of the world
• To become familiar with how and where to learn Arabic
• To learn how to talk about countries and nationalities
• To learn the basics of how to talk on the phone and leave a message
• To learn the various Arabic alphabets and alphabet grammar

At the end of this training, delegates will be able to use Arabic in their day-to-day communication in academic and social institution. They will also be able to achieve advanced language proficiency in the areas of language performance.

• Delegate pack consisting of course notes and exercises
• Experienced Instructor