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Course Information

ITIL 4 Foundation Certification Training Course Outline

This ITIL 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL framework and its role in modern ITSM. This ITIL course covers the following topics:


  • The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
  • The structure and purpose of the new framework, ITIL 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
  • An outline of the Service Value Chain, ITIL Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

  • The nature and values of Service Management, including the new focus of ITIL 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
  • The management of Products and Services that organisations offer and how these are supplied with resources, to improve and focus Service Offerings to target consumer groups
  • The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

  • An introduction to one of the central focuses of ITIL 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
  • Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles, and examples in relation to the ITIL framework, and factors to consider within organisations

The ITIL Service Value System

  • An introduction to the second central focus of ITIL 4, Service Value System, including its purpose and relevant inputs and outputs
  • The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
  • A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL Guiding Principles

  • The seven core principles that determine how ITIL operates
  • An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

  • An operating model for service creation, delivery, and continual improvement
  • The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
  • The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

  • Management practices are organisational resources designed to accomplish specific objectives
  • An overview of the four categories of organisational resources
  • Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

  • An overview of the various Service Management Practices designed to improve the implementation of ITIL 4
  • Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
  • The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

  • Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
  • Infrastructure and Platform Management enables the further monitoring of technology solutions
  • Software Development and Management ensures that applications meet internal and external stakeholder needs

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Who should attend this ITIL 4 Foundation Training Course?

This ITIL course is designed for anybody wishing to acquire a basic understanding of the ITIL framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL within their organisation.

ITIL 4 Foundation Prerequisites

There are no formal prerequisites for ITIL Foundation, therefore anyone can attend.

ITIL 4 Foundation Training Course Overview

ITIL 4 is the latest update to the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. The exam is included.

This course is designed as an introduction to ITIL 4, enabling delegates to address new service management challenges and ensure they are fully utilising the potential of modern technology. Due to the speed of these developments, ITIL is becoming increasingly valuable and desirable as a best-practice method and is vital to support faster quality and value-driven delivery.

By undertaking this ITIL course, you will gain a wide-ranging understanding of the ITIL framework, enabling you to see IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

This ITIL 4 Foundation training course in Philippines is suitable for anyone involved in the provision, support, or delivery of IT services and there are no prerequisites to attend. Our course will ensure you are fully equipped to pass the exam and provides a general view of how to establish an IT service management system.

You will be taught from courseware that has been accredited by PeopleCert on behalf of AXELOS through practical exercises, aiming to familiarise you with ITIL Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain. The end of the course looks at Service Management Practices, giving guidance on the end-to-end process of applying ITIL practices to all areas of service management.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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What's included in this ITIL® 4 Foundation Online Course?

The following is included in this ITIL 4 Training Course:

  • The ITIL 4 Foundation Examination
  • 18 PDUs
  • Official AXELOS Certificate
  • Experienced ITIL® instructor
  • Refreshments
  • ITIL 4 Foundation pre-course reading

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ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • Type of questions: Multiple Choice.
  • Duration: 60 Minutes.
  • Material Allowed: None, this is a ‘closed book’ exam.
  • Number of marks: 40 marks, there are 40 questions each worth 1 mark.
  • Pass Mark: 26 marks, you will need to get 26 questions correct (65%) to pass the exam.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ITIL® 4 Foundation Certification Training Course FAQs


ITIL is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes the exam and a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45 am for 9 am start. The course hours are 9 am-5 pm each day.
You read more about ITIL on our ITIL topic page, which links to several pages which go into greater detail about ITIL, its courses, and its methodology.
The Knowledge Academy is the world’s leading global training provider for ITIL 4 Foundation. We guarantee that our delegates enhance their knowledge to succeed in their profession. Whilst inspiring our clients to learn the ITIL 4 Foundation and get the certification to complete their knowledge journey of ITIL.
Obtaining this certification benefits a person's career while also improving the work environment and culture of the company they work for. Professionals who hold ITIL Foundation Certification take up the leadership role in their organization and improve its processes based on ITIL terms.
The price for ITIL 4 Foundation certification in the United States starts at $1695, as ITIL 4 Foundation is the most basic certification level. However, the different classes have different prices as follows. Certifications  Prices  ITIL Foundation Certification  $1695  ITIL Practitioner Certification  $2995  ITIL Intermediate Certification  $2700  ITIL Expert Certification  $5295  ITIL Master Certification  $6100 
The Information Technology Infrastructure Library (ITIL) is a framework created to help IT departments work with business needs. 1) The Knowledge Academy’s ITIL course is a set of rules and recommendations for standardizing the process of choosing, planning, delivering, and supporting IT services. 2) Businesses are better at offering high-quality services and ensuring customer satisfaction when they follow the protocols outlined by the ITIL course.
You can start with this ITIL Foundation course to learn everything about ITIL 4 Foundation and become certified if you're interested in obtaining an ITIL certification.
In the ITIL course, teamwork is emphasized. The following are included in the ITIL® 4 Training course: 1) Communication is made more accessible throughout the entire company. 2) Agile and DevOps are integrated into ITSM strategy. 3) An exam is included. 4) The ITIL course included a popular framework for IT service management, offering a renewed focus on value-driven practices and IT Service optimization.
1) ITIL Foundation, which covers the basics of ITIL for beginners. 2) ITIL Practitioner, which offers real-time ITIL processes. 3) ITIL Intermediate is based on modules that concentrate on IT service management. 4) ITIL Expert, an advanced certification which contains ITIL practices. 5) ITIL Master describes how to apply the ITIL framework in practical situations.
ITIL V3 and ITIL V4 have a difference between them, as below mentioned: ITIL V3 It describes information about suggested roles, metrics, and other process-related information. It supports service and demand management. ITIL V3 service lifecycle is based on the waterfall model. ITIL V4 These practices are the capabilities that can be performed as an organization. It supports architecture management and project management. ITIL V4 framework is based on the service value system.
ITIL Professionals should have: 1) Strong AI and analytics skills 2) Management skills 3) Business relationship management 4) Ability to manage customers 5) Negotiation skills 6) Excellent communication and collaboration skills 7) Ability to deal with complex business problems
The Knowledge Academy’s ITIL 4 Foundation training will be guided by our highly experienced industry mentors. We provide 24*7 assistance to learners throughout the ITIL 4 Foundation training to make sure their queries are resolved as soon as possible.
If you choose online instructor-led ITIL foundation certification training, classes will be conducted through live online sessions. There will be interactive sessions and you will also be provided with recordings of all sessions. If you miss an ITIL 4 Foundation session, you can go through the pre-recorded videos. But it is highly recommended to not miss any sessions.
You can book your exam online by following these steps: 1) Visit the PeopleCert website 2) Create your account 3) Choose a suitable date and time for the exam
If you registered in this course with Take2, you are entitled to a free retake exam voucher if you did not pass the exam on the first attempt. When you register for this course with Take2, you will receive the online proctor vouchers for ITIL 4 Foundation within 24 hours of obtaining the results of your first unsuccessful attempt. You must arrange the examination within six months after purchase.
This certification opens the door to various profitable employment opportunities, including service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and others. Our ITIL 4 course qualifies you for all of these positions.
The average yearly income for an ITIL Foundation professional in the US is $102,000.
Axelos owns the ITIL framework that maintains the ITIL accreditation certifications and examination institutes.
The ITIL Foundation exam has 40 multiple-choice questions that must be answered in 60 minutes. To pass, you must receive a grade of 65 percent, or 26 right answers.
You can download the certification from your PeopleCert account or contact the exam provider to receive a copy of your certificate.
If you don’t pass the ITIL foundation certification training exam on the first attempt, you may retake the exam by paying the exam fee. The number of tries is unrestricted and you will be able to succeed with our ITIL training.
After registering for our ITIL Foundation training, you’ll get a mail with access to the content within 24 hours.
The duration of the ITIL® foundation certification exam is 60 minutes. It contains multiple choice questions.
You can pay via net banking or your debit card. Our team will send you a payment link once you send in your confirmation for the training.
If you already have the ITIL v3 certification, you can take up the ITIL 4 Foundation Bridge training and learn all the new concepts introduced in ITIL v4. After this, you can take up the certification exam and upgrade your ITIL certification.
No, the ITIL Foundation certificate does not expire.
There is no need to renew the certification.
After taking the certification exam, you will get the result in between 10-15 days.
The price for ITIL® 4 Foundation Certification Training Course certification in Philippines starts from $1695
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Foundation Certification Training Course.
Please see our ITIL® Training courses available in Philippines

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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