Effective Communication Skills Overview
Effective Communication Skills Training Outline
Module 1: Introduction to Communication
- What is Communication?
- Why Communicate?
- Whom Do We Communicate with?
- Who is a Stakeholder?
Module 2: Communication Benefits
- Benefits of Effective Communication
- Consequences of Ineffective Communication
- Engagement and Communication
- How We Communicate?
Module 3: Process of Communication
- Types of Communication
- Communications Channel
Module 4: Skilled Communicator
- What is a Skilled Communication?
- Qualities of a Good Communicator
Module 5: Individual Evaluation
- Introduction to Individual Evaluation
- Questions to Consider
Module 6: Communication Barriers
- Barriers to Effective Communication
- 7 Cs of Effective Communication
Module 7: Questioning for Effective Communication
- Types of Questions
- Closed Vs Open Questions
- Probing Questions
- Funnel Questions
- Recall and Process Questions
- Applying the Answers
Module 8: Listening Skills
- Listen Effectively
- Active Listening Skills
- Using Language to Inspire and Motivate Audience
- How to Find Focus When You are Speaking?
Module 9: Communication Situation
- Methods of Communication
- Advantages and Disadvantages of Face-to-Face Communication
- Writing a Letter
- Writing an Email
- Phone Calls
- Video Calls
- Using Social Media
- One Little Word
- Non-Verbal Communication
- Common Gesture Clusters
- Personal Action Plan
Who should attend this Effective Communication Skills Training Course?
The Effective Communication Skills Training Course is designed to equip participants with the skills and knowledge necessary to communicate effectively in various personal and professional situations. This Effective Communication Skills Course can be beneficial to the professionals, include:
- Business Professionals
- Team Leaders and Managers
- Customer Service Representatives
- Sales and Marketing Teams
- Project Managers
- Educators and Trainers
- Human Resource Professionals
Prerequisites of the Effective Communication Skills Training Course
There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.
Effective Communication Skills Training Overview
Effective communication is pivotal in the fabric of professional environments, serving as the backbone for seamless operations and fostering positive workplace relations. This training delves into the nuanced art of communication, underpinning its critical role in achieving organisational objectives and enhancing personal effectiveness.
Proficiency in communication is not just an asset but a necessity across all professional landscapes. From managers to front-line staff, the ability to convey ideas, persuade effectively, and listen actively is fundamental. Professionals aiming to elevate their leadership qualities, customer relations, and team collaboration stand to benefit immensely from mastering these skills.
This one-day training will equip delegates with the tools and techniques necessary for impactful communication. Delegates will learn to articulate their ideas with clarity, engage in meaningful interactions, and confidently navigate challenging conversations. The session promises an interactive experience, fostering skills that translate into immediate workplace benefits.
- To understand the fundamentals of effective communication and its impact on professional success
- To develop strategies for clear, concise, and impactful verbal and non-verbal communication
- To enhance listening skills for improved understanding and empathy in professional interactions
- To practice techniques for assertive communication that respects others' views while expressing one's own
- To learn how to manage and diffuse conflict through effective communication strategies
After completing this course in Philippines, delegates will receive a certification in Effective Communication Skills, signifying their enhanced communication ability in professional settings. This accreditation bolsters their professional profile and empowers them to drive positive outcomes in their organisations through superior communication practices.
What’s included in this Effective Communication skills Course?
- World-Class Training Sessions from Experienced Instructors
- Effective Communication Skills Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Effective Communication Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Effective Communication Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Effective Communication Skills. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Effective Communication Skills sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Effective Communication Skills at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Effective Communication Skills offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
The trainer was engaging and very knowledgeable
It was so refreshing attending this program . Ruchika was very good and she customised the program suiting my specific requirement. Her examples and suggestions have benefited me immensly. Thanks THE KNOWLEDGE ACADEMY and Ruchika.
VIJAY VIKRAM SINGH
Prity was extremely engaging, positive and clear, managed brilliantly to lead a very tricky training where the audience was expecting something more focused in terms of communications and the course itself was very generic and basic. Not her fault at all.
Effective Communication Skills FAQs
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water