Conflict Resolution and Negotiation for Change Training Overview

Conflict Resolution and Negotiation for Change Training

Module 1: Introduction to Conflict Resolution and Negotiation

  • Understanding Conflict and Its Impact
  • Role of Conflict in Change Initiatives
  • Introduction to Negotiation
  • Ethical Considerations in Conflict Resolution and Negotiation

Module 2: Types and Sources of Conflict

  • Identifying Different Types of Conflict
  • Common Sources of Conflict in the Workplace
  • Conflict's Impact on Individuals and Teams
  • Early Warning Signs of Escalating Conflict

Module 3: Conflict Resolution Styles and Approaches

  • Conflict Resolution Styles
  • Choosing the Right Conflict Resolution Style
  • Adapting Conflict Styles for Different Situations
  • Assessing Personal Conflict Resolution Style

Module 4: Communication Skills in Conflict Resolution

  • Effective Communication Techniques
  • Active Listening and Empathetic Communication
  • Non-Verbal Communication Cues
  • Managing Emotional Responses in Conflict
  • Diffusing Tension through Language

Module 5: Conflict Resolution Strategies

  • Conflict Resolution Process
  • Mediation and Facilitation Techniques
  • De-escalation Strategies
  • Conflict Resolution Tools and Models
  • Group Conflict Resolution Dynamics

Module 6: Negotiation Fundamentals

  • Introduction to Negotiation as a Problem-Solving Tool
  • Principled Negotiation
  • Preparing for Negotiation
  • Setting Negotiation Goals and Objectives
  • Negotiation Styles and Tactics

Module 7: Building Negotiation Skills

  • Effective Preparation and Planning
  • Active Listening in Negotiation
  • Generating Creative Solutions
  • Overcoming Common Negotiation Pitfalls
  • Handling Difficult Negotiation Situations

Module 8: Negotiation Strategies and Techniques

  • Distributive Vs Integrative Bargaining
  • Positional Vs Interest-Based Negotiation
  • Strategies for Achieving Win-Win Outcomes
  • Multi-Party and Complex Negotiations
  • Cross-Cultural Negotiation Considerations

Module 9: Negotiation for Change and Conflict Resolution in Organisations

  • Negotiation as a Change Management Tool
  • Navigating Organisational Conflict
  • Applying Conflict Resolution and Negotiation to Change Initiatives
  • Implementing Conflict Resolution Strategies in Organisations

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Who should attend this Conflict Resolution and Negotiation for Change Training Course?

The Conflict Resolution and Negotiation for Change Training Course is designed for individuals who want to develop skills in effectively managing conflicts, facilitating negotiations, and driving positive change within various contexts. This training course can be beneficial for the professionals, including:

  • Human Resources Professionals
  • Mediators and Facilitators
  • Diplomats and International Relations Specialists:
  • Legal Professionals
  • Social Services Professionals
  • Healthcare Professionals
  • Emergency Responders

Prerequisites of the Conflict Resolution and Negotiation for Change Training Course

There are no formal prerequisites for this Conflict Resolution and Negotiation for Change Training Course.

Conflict Resolution and Negotiation for Change Training Course Overview

Conflict Resolution and Negotiation for Change Training is essential in today’s dynamic workplace environment. It addresses the challenges of resolving disagreements constructively and harnessing the potential of negotiation to facilitate positive change. This training is crucial for maintaining harmonious interactions and fostering collaborative solutions in various professional settings.

Understanding the intricacies of conflict resolution and negotiation is vital for managers, team leaders, HR professionals, and anyone involved in organisational development and change management. Mastering these skills is key to effectively navigating interpersonal disputes, enhancing teamwork, and driving organisational change.

The Knowledge Academy’s 1-day Conflict Resolution and Negotiation for Change Training offers a comprehensive overview of the principles and practices essential for resolving conflicts and negotiating effectively. Delegates will learn through practical examples and real-world scenarios, enabling them to apply these skills directly in their professional environments.

Course Objectives:

  • Understand the fundamentals of conflict theory and its impact on individuals and organisations
  • Develop effective communication skills to de-escalate conflicts and foster collaboration
  • Master negotiation techniques to achieve win-win outcomes in complex situations
  • Identify personal and organisational biases that can hinder conflict resolution and change efforts
  • Apply mediation strategies to facilitate peaceful resolutions in diverse contexts
  • Create action plans for implementing conflict resolution and change initiatives in their workplaces
  • Cultivate empathy and emotional intelligence to navigate conflicts with sensitivity
  • Build a toolkit of conflict resolution resources and strategies for ongoing use

At the end of this training course, delegates will learn about the steps of the negotiation process to persuade the other person to agree with their point. Delegates will be able to gain insights into common negotiation mistakes and steps to avoid them. Our highly expert trainer with abundant knowledge will guide you to effectively moderate and resolve workplace disagreements to create a positive workplace environment.

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What’s included in this Conflict Resolution and Negotiation for Change Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Resolution and Negotiation for Change Training Certificate 
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Resolution and Negotiation for Change Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Conflict Resolution and Negotiation for Change Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Conflict Resolution and Negotiation for Change Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Conflict Resolution and Negotiation for Change Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Conflict Resolution and Negotiation for Change Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Conflict Resolution and Negotiation for Change Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Conflict Resolution and Negotiation for Change Training FAQs

Conflict resolution is the informal or formal procedure used by two or more parties to reach a peaceful conclusion to an issue.
In this Conflict Resolution and Negotiation for Change training course, there are no formal prerequisites.
This training course is ideal for anyone who wants to gain in-depth knowledge to handle conflict resolution and negotiation in organisations.
Whether you work for a small or large firm, understanding how to negotiate amid organisational change is critical. Negotiation is simple conversing with your colleagues or staff to reach an agreement.
Assertive (aggressive), accommodator (relationship-oriented) and analyst (conflict avoidant) are the three types of negotiation.
This course is [ ] day(s)
Attending this Conflict Resolution and Negotiation for Change training course, delegates will learn about the third party negotiation, informal negotiation, levels of conflict, various steps to negotiate the difficult customers, role of a conflict, levels of conflicts, ethical and cross culture, and many other related topics.
The price for Conflict Resolution and Negotiation for Change Training certification in Philippines starts from $1295
The Knowledge Academy is the Leading global training provider for Conflict Resolution and Negotiation for Change Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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