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Customer Service Online - Online Customer Service Training

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Exceptional Customer Service Online Training Course

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 3 Hours

 Online

 From £145

About Customer Service Skills Online


Why choose Customer Service Skills Online?

Course Description:

The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can benefit the organisation.

By completing this course you will become more effective in dealing with customers, meaning your role in a customer-facing environment will become easier. This will also make you stand out to your employers.

Intended for:

The Exceptional Customer Service Online Training Course is intended for those working in a customer-facing role such as retail and hospitality and looking to improve on their skills. This course is suited for:

  • Retail Managers
  • Sales Assistants
  • Team Leaders
  • Team Members
  • Shift Leaders
  • Shift Managers

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.

Pre-Requisites/Recommended Skills:

The Exceptional Customer Service Online Training Course has no pre-requisites and is open to everyone.

Course Duration:

The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The Exceptional Customer Service Online Training course covers the following topics:

  • What is customer service?
  • Self assessments
  • Building rapport
  • Meeting customer expectations
  • Assertiveness techniques
  • Self-assessment of personal style
  • Different communication vehicles

Topic Background:

Customer Service is the idea of providing a good service to customers before, during and after a purchase. The perception of succeeding in a customer service interactions depends on employees “who can adjust themselves to the personality of the guest”.

From a sales process engineering perspective, customer service is a large part of the company’s ability to generate income and revenue, therefore it should be included as a part of a systematic improvement approach.

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Exams & Resources Included

All exams and resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

The Benefits

Find Dates & Prices - Exceptional Customer Service Online Training Course

Features

  • Interactive Training
  • 24/7 Access from Anywhere
  • Mobile and Device Compatible
  • Technical and Admin Support
  • Personal Performance Tool
  • Discussion Forums
  • Certificate of Completion
  • Case Studies
  • Global Live Sessions
  • Walk-In Clinics
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Customer Service Skills Online FAQs

Yes, it is accredited by the APM.
This APMP for PRINCE2® Practitioners Online Training course does not include the exam
Delegates must be able to prove that they are currently certified PRINCE2® Practitioners to take part in this course.
You will receive confirmation details as soon as you’ve been enrolled and confirmed.

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