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Course Information

CCC Professional Cloud Service Manager Training​ Course Outline

Module 1: Course Introduction

  • What is Cloud Management?
  • Why is Cloud Management Important?
  • Cloud Management Goals and Characteristics
  • Security Management
  • Cloud Security Challenges

Module 2: Cloud Service Management Fundamentals

  • History of Cloud Computing
    • Who Owns the Cloud?
  • Basics of Cloud Service Management
    • Cloud Service Management
    • Characteristics of Cloud Service Management
  • Service Perspectives
    • Introduction
    • What is the Cloud?
    • Cloud and ITIL
    • Agile, ITIL, and the Cloud
  • Relationship with IT Service Management (ITSM)
    • What is ITSM?
    • What is Cloud Computing?
    • Cloud Computing and ITSM
    • Challenges and Opportunities Cloud Computing Presents for ITSM
  • Cloud Service and Support Models

Module 3: Cloud Service Management Roles

  • Cloud Management Roles
  • Organisational Roles

Module 4: Cloud Service Strategy

  • Cloud Service Strategy
  • Cloud Strategy Fundamentals
  • Key Drivers for Adoption
  • Risk Management Overview

Module 5: Cloud Service Design, Deployment, and Migration

  • Basics of Cloud Service Design
    • Cloud Service Design
  • Dealing with Legacy Systems, Services, and Applications
    • Legacy System
    • Problems Caused by Legacy System
  • Benchmarking of Cloud Services
  • Cloud Service Capability Planning
  • Cloud Service Deployment and On-boarding
    • What is Cloud Deployment
    • Business Benefits of Cloud Deployment
    • Cloud Deployment Models
    • Phases to On-board Your Business to the Cloud
  • Cloud Store
    • What is Cloud Storage?
    • How Does Cloud Storage Work?
    • Benefits of Cloud Storage
    • Cloud Storage Requirements

Module 6: Cloud Service Management

  • Cloud Service Level Management and Service Assurance
    • Service Level Agreement in Cloud Computing
    • Parameters of Service Level Agreements
    • Recommendations for Service Assurance in the Cloud
  • DevOps in a Cloud Environment
    • What is DevOps?
    • How are DevOps and Cloud Related?
    • Benefits of Cloud-Based DevOps
  • Managing Cloud Service Configurations
    • Objectives of Configuration Management System
  • Change Management for Cloud Computing Environments
    • Processes for Change Management in Cloud
    • Tools for Change Management in Cloud
  • Reacting to Demand for Cloud Services
    • Cloud Infrastructure
    • Requirements for Building a Cloud Infrastructure

Module 7: Cloud Service Economics

  • Pricing Models for Cloud Services
  • Procurement of Cloud-Based Services
  • Cloud Service Charging
    • Amazon AWS Cloud Pricing and Costs
    • Google GCP Cloud Pricing and Costs
    • Microsoft’s Azure Cloud Pricing and Costs

Module 8: Cloud Service Governance

  • Basic Governance Definitions
    • Meaning of Cloud Governance
    • Importance of Cloud Governance
    • Governance Policy in Cloud
    • Principles of Cloud Governance
  • Cloud Governance Framework
  • Cloud Governance Considerations
    • Factors to be Considered Regarding Governance in the Cloud

Module 9: Showing the Value of Cloud Services to the Business

  • Understanding the Value of Cloud Services
    • Infrastructure-as-a-Service(IaaS)
    • Platform-as-a-Service(PaaS)
    • Software-as-a-Service (SaaS)
  • Measuring the Value of Cloud Services
    • Developing a Cloud Strategy
    • Ways to Implement Cloud Services

Module 10: Popular Service Management Frameworks

  • Best Practice Frameworks 
  • ISO Standards
    • ISO 27001 vs ISO 27017 – Information Security Controls for Cloud Services
    • ISO 27001 vs ISO 27018 – Standard for Protecting Privacy in the Cloud
  • Governance Frameworks 
    • What is Cloud Governance?
    • What Should your Cloud Governance Strategy Cover?
    • How Do You Manage your Cloud Governance Framework?
    • Principles of Cloud Governance
  • Cloud Standards

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Prerequisites 

There are no formal requirements for this CCC Professional Cloud Service Manager training course. Therefore, anybody can attend this training course. 

Audience 

The Knowledge Academy’s CCC Professional Cloud Service Manager training course is designed to help delegates implement a well-configured cloud management approach in controlling dynamic and scalable computing environments.

CCC Professional Cloud Service Manager Training​ Course Overview

Cloud Service Management includes activities that an organisation uses to plan, design, deliver, operate, and control the information technology and cloud services offered to clients. It allows organisations to achieve their three crucial goals, self-service, workflow automation, and cloud analysis. This training focuses on helping individuals implement a well-configured cloud management approach that can assist IT professionals in controlling dynamic and scalable computing environment. This training is designed to assist cloud service managers to implement new solution practices while maintaining existing system’s performance, processes and functions. This training will help individuals gain the required knowledge, skills, and experience to enhance their career prospects and become successful cloud professionals.

CCC Professional Cloud Service Manager, certified by EXIN, is an advanced certification that tests delegates' basic knowledge of cloud service management. Professional Cloud Service Manager is an advanced-level certification. In this 3-Day CCC Professional Cloud Service Manager training course, delegates will learn about the relationship between cloud computing and IT Service Management (ITSM). The training course will provide them with a hands-on, practical approach to understanding how cloud computing and cloud-based services impact development and operations and adapt existing processes to deliver better services. Further, during this training course, they will learn various crucial concepts such as cloud service management, cloud service strategy, key drivers for adoption, basics of cloud service design, benchmarking of cloud services, and more. Our highly skilled and professional instructor with years of experience teaching cloud management courses will conduct this training.

 

Course Objectives:

  • To learn cloud service management terminology, definitions, and concepts.
  • To understand how to analyse an organisation’s strategic assets and capabilities.
  • To identify and explain the important roles involved in cloud service management.
  • To acquire knowledge of producing an initial cloud adoption strategy.
  • To learn the relationship between the cloud provider and cloud consumer.
  • To gain an understanding of the potential risks and benefits of adopting a cloud strategy.

After attending this course, delegates will be able to illustrate the benefits and drive the adoption of cloud-based services within an organisation. They will be able to analyse the impact of demand and plan right-size cloud services at the designing stage. They will also be able to analyse an organisation's strategic assets and capabilities to design, deploy, and run cloud services successfully. This CCC Professional Cloud Service Manager course assures that the delegates have obtained the skill-set and knowledge required to pass the Cloud Credential Council Cloud Service Manager exam.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

A cloud product owner or service manager is usually a high rank that has in-depth knowledge of the technical features of cloud computing, data centres, and virtual infrastructure, and the comprehensive necessary business decisions that require to be executed around IT services.
There are no formal requirements for this CCC Professional Cloud Service Manager training course. Therefore, anybody can attend this training course.
The Knowledge Academy’s CCC Professional Cloud Service Manager training course is designed to help delegates implement a well-configured cloud management approach in controlling dynamic and scalable computing environments.
Cloud Service Management and operations involve activities that an organisation uses to plan, design, deliver, operate, and control the information technology and cloud services offered to clients.
This training course will allow you to make a real difference and help your organisation drive change and make your organisation stand out from competitors by using your recognised skills and credentials.
In this 3-Day training course, you will learn about the relationship between cloud computing and ITSM and how DevOps and cloud are related to each other. You will also learn to support ITIL processes like incident management, change management and release management by providing configuration data of relevant assets.
Yes, we are fully accredited by EXIN to provide this CCC Professional Cloud Service Manager Training course and exam.
The Knowledge Academy is the Leading global training provider in the world for CCC Professional Cloud Service Manager Training.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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