Administrative Assistant Masterclass - United Kingdom

Administrative Assistant Masterclass Course Outline

Module 1: Introduction

• Introduction to Administrative Assistant
• Personal Best and Professional Best
• Improving Your Assertiveness
• Self-Management
• Time Management and To-Do Lists
• Telephone Etiquette
• Working Along with Difficult People
• Listening and Asking Questions
• Learning to Say No
• Taking Care of Company Property
• Good Organisational System
• Set up a Filing System and Virtual Environment
• Setting and Managing Information
• Eisenhower Principle
• Create Routines and Stopping Procrastination

Module 2: Productivity Tools

• Productivity Mind Map
• Defining Your Priorities
• 80/20 Rule
• Productivity Tools

Module 3: Business Etiquette

• Fear of Embarrassment
• The Handshake
• Business Card Etiquette
• The Skill of Making Small Talk
• Making that Great First Impression
• Business Dining
• Demonstration of Business Dining
• Telephone and Meetings Etiquette
• Netiquette: Do not Send and Offend

Module 4: Management of time in a smart way

• Plan Your Day Right
• Outline Your Day
• Your High and Your Low
• The Truth About Multitasking
• Time Management Tools
• Pomodoro Technique
• Automate Your Tasks, Email and Social

Module 5: Business Writing and Note-Taking System

• Why Write?
• The Three Cs
• Word Agreement
• Active and Passive Voice
• Sentences and Sentence Types
• More on Paragraphs
• Readability
• Practical Language and Punctuation
• Writing Business Letters and its parts
• Managing Specific Requests
• Reports and Writing Proposals
• Spelling and Proofreading
• Referencing
• Note Taking Methods
• Asana and Evernote
• Audio Players
• Editing and Revising Notes

Module 6: Using Business and Excel Spreadsheet

• Excel 101
• Customising the Worksheets
• Sorting
• Conditional Formatting
• Duplicates
• Extracting the information needed by you
• Combining and Filtering

Module 7: Dealing with difficult people

• Reciprocal Relationships
• The Agreement Frame
• The Ten Commandments
• Preventing Problems & Changing Yourself
• Causes of Difficult Behavior
• The Five-Step Process
• Managing Anger
• De-stress: Options helping you to keep calm

Module 8: The Minute Taker’s Workshop

• The Role of Minute Taker
• The Skills of a Minute Taker
• Meeting Agreements
• Minutes Styles
• Techniques for Preparing Minutes
• Writing and Editing Minutes
• Taking Minutes in Interactive Meeting
• The Minute Book