Administrative Assistant Training - United Kingdom

Administrative Assistant Training Course Outline

Module 1: Introduction

• Introduction to Administrative Assistant
• Time Management and To-Do List
• Self-Management
• Listening and Asking Questions
• Assertiveness and Communication

Module 2: Productivity Tools

• Productivity Mind Map
• Defining Your Priorities
• 80/20 Rule
• Productivity Tools
• Utilising the Eisenhower Box

Module 3: Business Etiquette

• Handshake and Business Card Etiquette
• Skill of Making Small Talk
• Making that Great First Impression
• Business Dining Etiquette
• Telephone and Meeting Etiquette

Module 4: Management of Time in a Smart Way

• Plan Your Day Right
• Outline Your Day
• Time Management Tools
• Pomodoro Technique
• Overcoming Procrastination

Module 5: Business Writing and Note-Taking System

• Three Cs of Business Writing
• Word Agreement
• Active and Passive Voice
• Writing Business Letters
• Note Taking Methods

Module 6: Using Business and Excel Spreadsheet

• Excel 101
• Sorting and Organising Data
• Conditional Formatting
• Managing Duplicates
• Basic Data Analysis Techniques

Module 7: Dealing with Difficult People

• Understanding Difficult Behaviour
• Five-Step Conflict Resolution Process
• Techniques for Managing Anger
• Building Effective Relationships
• Maintaining Professionalism

Module 8: Minute Taker’s Workshop

• Role of Minute Taker
• Preparing for Meetings
• Minute Taking Techniques
• Writing Effective Minutes
• Review and Editing of Minutes

Who should attend this Administrative Assistant Training?

This Administrative Assistant Training Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This Administrative Assistant Course can be beneficial for a wider range of professionals, including:

• Administrative Assistants
• Executive Assistants
• Personal Assistants
• Office Managers
• Secretaries
• Receptionists
• Team Coordinators
• Administrative Coordinators

Prerequisites of the Administrative Assistant Training

There are no formal prerequisites for the Administrative Assistant Training Course.

Administrative Assistant Training Course Overview

Administrative assistants are vital to the smooth operation of any organisation, providing essential support to ensure efficiency and productivity. Their roles encompass various tasks, including managing communications, scheduling appointments, and maintaining records, highlighting the growing need for skilled professionals in this field.

Professionals such as Office Managers, Executive Assistants, and Administrative Coordinators will benefit from this training. Those seeking to enhance their organisational skills or transition into administrative roles will also find this course advantageous.

This 1-day course by The Knowledge Academy equips professionals with the skills necessary to excel in administrative roles. Delegates will learn effective communication techniques, time management strategies, and essential software applications that streamline daily tasks. The course focuses on practical skills, enabling delegates to confidently support their teams and improve workplace efficiency.

Course Objectives

• To develop time management and organisational skills
• To enhance communication abilities, both written and verbal
• To manage office documentation and correspondence efficiently
• To utilise office software and tools proficiently
• To improve problem-solving and decision-making skills
• To coordinate meetings and events effectively

Upon completion of the Administrative Assistant Course, delegates will possess practical skills that can significantly enhance their performance in real-world administrative roles, contributing to increased efficiency and professionalism in the workplace.

What’s included in this Administrative Assistant Training?

• World-Class Training Sessions from Experienced Instructors          
• Administrative Assistant Certificate        
• Digital Delegate Pack