Administrative Assistant Training Overview

Administrative Assistant Masterclass Course Outline

Module 1: Introduction  

  • Introduction to Administrative Assistant
  • Personal Best and Professional Best
  • Improving Your Assertiveness
  • Self-Management
  • Time Management and To-Do List
  • Listening and Asking Questions
  • Learning to Say No 
  • Taking Care of Company Property  
  • Good Organisational System 
  • Filling System and Virtual Environment
  • Setting and Managing Information 
  • Eisenhower Principle 
  • Create Routines and Stopping Procrastination 

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools

Module 3: Business Etiquette

  • Fear of Embarrassment
  • Handshake
  • Business Card Etiquette
  • Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining
  • Telephone and Meetings Etiquette
  • Netiquette: Do not Send and Offend

Module 4: Management of Time in a Smart Way

  • Plan Your Day Right
  • Outline Your Day
  • Truth About Multitasking
  • Time Management Tools
  • Pomodoro Technique

Module 5: Business Writing and Note-Taking System

  • Why Write?
  • Three Cs
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • More on Paragraphs
  • Readability
  • Practical Language and Punctuation
  • Writing Business Letter and Its Parts
  • Managing Specific Requests
  • Reports and Writing Proposals
  • Spelling and Proofreading
  • Referencing
  • Note Taking Methods
  • Asana and Evernote
  • Audio Players
  • Editing and Revising Notes

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Customising the Worksheet  
  • Sorting
  • Conditional Formatting   
  • Duplicates
  • Extracting the Information Needed by You  
  • Combining and Filtering   

Module 7: Dealing with Difficult People

  • Reciprocal Relationships
  • Agreement Frame
  • Ten Commandments
  • Preventing Problems and Changing Yourself
  • Causes of Difficult Behaviour
  • Five-Step Process
  • Managing Anger
  • De-Stress: Options Helping You to Keep Calm

Module 8: Minute Taker’s Workshop

  • Role of Minute Taker
  • Skills of a Minute Taker
  • Meeting Agreements
  • Minutes Styles
  • Techniques for Preparing Minutes
  • Writing and Editing Minutes
  • Taking Minutes in Interactive Meeting
  • Meeting Book

 

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Who should attend this Administrative Assistant Masterclass?

This Administrative Assistant Masterclass Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This Administrative Assistant Masterclass can be beneficial for a wider range of professionals, including:

  • Administrative Assistants
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Secretaries
  • Receptionists
  • Team Coordinators
  • Administrative Coordinators

Prerequisites of the Administrative Assistant Masterclass

There are no formal prerequisites for the Administrative Assistant Masterclass Course.

Administrative Assistant Masterclass Overview

The role of an Administrative Assistant is pivotal in ensuring the smooth operations of any business or organisation. These professionals are the backbone of office management, juggling tasks that range from scheduling and correspondence to database management and event coordination. Training for Administrative Assistants is about understanding organisational dynamics and enhancing interpersonal communication.

This Administrative Assistant Masterclass is a pivotal training opportunity designed to elevate your skills to excel in the role of an Administrative Assistant. This masterclass delves deep into these evolving competencies, covering everything from advanced technological proficiency to nuanced interpersonal dynamics.

This 1-day training is designed to empower delegates with the knowledge, tools, and strategies necessary to excel in their administrative roles. From mastering time management to honing communication skills and utilising the latest office technologies, our course provides practical, hands-on training that ensures you're well-prepared for the dynamic demands of the workplace.

Course Objectives:

  • To effectively manage daily administrative tasks, including scheduling and document management
  • To enhance your communication skills to facilitate efficient interaction within the workplace
  • To utilise technology and software for improved productivity and organisation
  • To prioritise and manage time effectively to meet deadlines and reduce stress
  • To develop problem-solving and critical thinking skills to address challenges efficiently
  • To strengthen your teamwork and collaboration abilities
  • To understand the importance of confidentiality and ethical conduct in administrative roles
  • To adapt to evolving workplace demands and excel as a versatile administrative professional

Upon completing the Administrative Assistant Masterclass, delegates will be armed with a comprehensive understanding of modern administrative best practices and cutting-edge tools. This enriched knowledge will empower them to excel in their roles, driving efficiency and innovation in their respective organisations.

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What’s included in this Administrative Assistant Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Administrative Assistant Masterclass Certificate        
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Administrative Assistant Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Administrative Assistant Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Administrative Assistant Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Administrative Assistant Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Administrative Assistant Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Administrative Assistant Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Administrative Assistant Training FAQs

In this training, there are no formal prerequisites.
This Administrative Assistant Training is ideal for: Medical Assistants Executive assistants Administrative Assistants Business Professionals Project Assistants Anyone who is interested in being an Administrative Professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Administrative Assistant Training certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Administrative Assistant Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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