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Course Information

Administrative Assistant Masterclass Course Outline

Module 1: Introduction

  • Introduction to Administrative Assistant
  • Personal Best and Professional Best
  • Improving Your Assertiveness
  • Self-Management
  • Time Management and To-Do Lists
  • Telephone Etiquette
  • Working Along with Difficult People
  • Listening and Asking Questions
  • Learning to Say No
  • Taking Care of Company Property
  • Good Organisational System
  • Set up a Filing System and Virtual Environment
  • Setting and Managing Information
  • Eisenhower Principle
  • Create Routines and Stopping Procrastination

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools

Module 3: Business Etiquette

  • Fear of Embarrassment
  • The Handshake
  • Business Card Etiquette
  • The Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining
  • Telephone and Meetings Etiquette
  • Netiquette: Do not Send and Offend

Module 4: Management of time in a smart way

  • Plan Your Day Right
  • Outline Your Day
  • Your High and Your Low
  • The Truth About Multitasking
  • Time Management Tools
  • Pomodoro Technique
  • Automate Your Tasks, Email and Social

Module 5: Business Writing and Note-Taking System

  • Why Write?
  • The Three Cs
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • More on Paragraphs
  • Readability
  • Practical Language and Punctuation
  • Writing Business Letters and its parts
  • Managing Specific Requests
  • Reports and Writing Proposals
  • Spelling and Proofreading
  • Referencing
  • Note Taking Methods
  • Asana and Evernote
  • Audio Players
  • Editing and Revising Notes

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Customising the Worksheets
  • Sorting
  • Conditional Formatting
  • Duplicates
  • Extracting the information needed by you
  • Combining and Filtering

Module 7: Dealing with difficult people

  • Reciprocal Relationships
  • The Agreement Frame
  • The Ten Commandments
  • Preventing Problems & Changing Yourself
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Managing Anger
  • De-stress: Options helping you to keep calm

Module 8: The Minute Taker’s Workshop

  • The Role of Minute Taker
  • The Skills of a Minute Taker
  • Meeting Agreements
  • Minutes Styles
  • Techniques for Preparing Minutes
  • Writing and Editing Minutes
  • Taking Minutes in Interactive Meeting
  • The Minute Book

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Prerequisites

In this training, there are no formal prerequisites.

Audience

This Administrative Assistant Training is ideal for:

  • Medical Assistants
  • Executive assistants
  • Administrative Assistants
  • Business Professionals
  • Project Assistants
  • Anyone who is interested in being an Administrative Professional

Administrative Assistant Masterclass​ Course Overview

Administrative assistants are an essential part of daily operations in most of the organisations. Their main aim is to organise files, schedule appointments, prepare documents, and assist other staff. The administrative assistant position helps the delegates to make a career in operations and project management.

Becoming good administrative assistant is gaining trust which begins with showing up reliably, being there to help always when someone needs you, as the primary responsibility of the Administrative Assistant is to control the chaos in the office, and not itself becoming a part of it.

This Administrative Assistant Masterclass course will cover the following topics:

  • To-Do Lists and Time Management
  • Telephone Etiquette
  • Working with Difficult People
  • Listening and Asking Questions
  • Learn to Say No
  • The Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining and many more.

At the end of this training, delegates will also improve their productivity skills as well as time management skills.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

In this training, there are no formal prerequisites.
This Administrative Assistant Training is ideal for: Medical Assistants Executive assistants Administrative Assistants Business Professionals Project Assistants Anyone who is interested in being an Administrative Professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Administrative Assistant Masterclass certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider in the world for Administrative Assistant Masterclass.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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