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Course information

Value Stream Mapping Course Outline

Module 1: Overview of Value Stream Mapping

  • Overview: Value Stream Maps (VSMs)
  • What is a Value Stream?
  • Process Maps
  • Swim Lanes
  • Process Map Levels
  • Levels of Process Maps

Module 2: Customer Value

  • What is a SIPOC?
  • Benefits of SIPOC
  • SIPOC Layout
  • CS&F Web Fulfilment SIPOC

Module 3: What is Value Stream Mapping?

  • Value Stream Maps (VSMs)
  • Practical VSMs
  • Deploying VSMs
  • Types of VSM
  • Comparing Process Types
  • Manufacturing VSM
  • Creating the ‘AS-IS’ VSM
  • Investigating and Understanding the Process
  • Headache Tablets: Value Stream Mapping (‘As Is’)
  • Creating a VSM: Process Borders Definition
  • Using Swim Lane Diagrams to Identify Logical Process Blocks
  • Process Boxes
  • Capturing Data
  • Useful VSM Metrics
  • First-Time Yield (FTY)
  • Rolled Throughput Yield (RTY)
  • VSM Metrics
  • Square Wave
  • Kaizen Burst
  • Creating an Improved Process
  • Transactional VSM: Mortgage Application (As-Is)
  • Layout Diagrams
  • On the Ground Instructions (OTGIs)

Module 4: Interactive Value Stream Map

  • Interactive
  • Format of the Interactive VSM
  • Common Rows on the Interactive VSM
  • How to Create an Interactive Map?
  • Interactive Map and VSM
  • Interactive VSM Symbols and Measures
  • Service Transaction Box

Module 5: Overview of Data Collection

  • Data Collection Planning

Module 6: Data Collection Process

  • Building the Hierarchies
  • Breakdown Structure
  • Spider Diagram
  • Planning Ideas
  • Measures and Modelling Tools
  • Data Collection
  • Breakdown Structure
  • Spider Diagram
  • Process Measurement Points
  • Measurement System Analysis (MSA)
  • Analysing the Data
  • Frequency and Sample Size

Module 7: Data Collection Planning and Documentation

  • Data Collection
  • Evolving Data Collection Plan


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Who should attend this Value Stream Mapping Course?

The Value Stream Mapping Course is for individuals from the manufacturing and service industries. This course will be more beneficial for the following professionals:

  • Process Improvement Specialists
  • Manufacturing Engineers
  • Operations Managers
  • Continuous Improvement Professionals
  • Quality Assurance Experts
  • Project Managers
  • Customer Service Representatives

Prerequisites of the Value Stream Mapping Course

There are no formal prerequisites for the Value Stream Mapping Course. However, having a basic understanding of Lean tools and Lean techniques can be beneficial. 

Value Stream Mapping Course Overview

Value Stream Mapping is a lean manufacturing technique used to evaluate, plan, and control the information and material flow needed to deliver a product to a customer. It is enormously beneficial for organisations to improve business outcomes through lean production processes. This training helps learners be better able to recognise areas for improvement, pinpoint them, and then develop a practical plan for optimisation. Holding the required understanding of using the value stream mapping tool for better process and business development can open up various new and improved job roles and opportunities with an enhanced pay scale.

This 1-day Value Stream Mapping Training course focuses on teaching delegates how to create value for customers while eliminating waste. During this training, delegates will be able to monitor progress and make adjustments as needed to ensure that the improvements are sustained over time. They will also learn about how to develop an implementation plan to achieve the future state map. Our highly skilled and professional trainers with years of teaching experience will deliver this training and try their best to make delegates understand things easily.

Course Objectives

  • To learn how to identify and analyse waste and inefficiencies in a process
  • To sustain improvements over time through ongoing monitoring and adjustment
  • To understand the importance of visual management in Lean and VSM
  • To identify and prioritise improvement opportunities based on impact and feasibility
  • To create a future state map that eliminates waste and increases efficiency
  • To develop an implementation plan to achieve the future state map

After attending this training course, delegates will be able to implement a standard process to collect data in order to avoid wasteful mistakes. They will also be able to improve workflow and reduce defects to get more productive outcomes.

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What’s included in this Value Stream Mapping Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Value Stream Mapping Certificate
  • Digital Delegate Pack 

Why choose us

Our Milton Keynes venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

  • Bletchley
  • Brooklands
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  • Simpson
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  • Stonebridge
  • Stony Stratford
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  • Walton
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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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The Knowledge Academy - 2nd floor

Gloucester House,

399 Silbury Blvd

Milton Keynes


T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Lean Training | Value Stream Mapping Training in Milton Keynes FAQs


Value Stream Mapping is a lean tool that applies a flowchart documenting each step in the process.
Value stream mapping is used to streamline and identify the production process, and it can be applied to both customer delivery and product flows.
A value stream map is beneficial for identifying waste, identifying bottlenecks, making processes efficient, improving cross-functional collaboration, and improving end-product quality.
There are various features of value stream mapping including, visual representation, identification of waste, identification of value-added activities, identification of bottlenecks, and team involvement.
In this Value Stream Mapping Training course, you will learn about the data collection process, breakdown structure, spider diagram, data collection planning and documentation, common rows on the interactive VSM, swim lane diagrams, and many other essential concepts.
Please arrive at the venue for 08:45am.
We can provide support via phone & email prior to attending, during and after the course.
The price for Value Stream Mapping certification in Milton Keynes starts from £895
The Knowledge Academy is the Leading global training provider for Value Stream Mapping.
Please see our Lean Training courses available in Milton Keynes

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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