ITIL® 4 Practitioner: Supplier Management Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Practitioner: Supplier Management Course Outline

Module 1: Key Concepts of the Practice

  • Explain the Purpose of the Practice
  • Describe the PSFs & Key Metrics of the Practice
  • Explain Key Terms/Concepts:
    • Supplier
    • Contract
    • RFx
    • RFI
    • RFP
    • RFQ
    • RFB
    • RFD

Module 2: Processes of the Practice

  • Describe Inputs and Outputs of the Processes
  • Describe Key Activities of the Processes
  • Know How to Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

  • Describe the Responsibilities of Key Roles of the Practice
  • Supplier Manager
  • Supplier Coordinator
  • Know How to Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice

  • Explain the Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Explain the Dependencies of the Practice on Third Parties
  • Explain How Partners and Suppliers Can Support the Practice

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

  • Explain How Capability Criteria Support the Practice Capability Development

Module 7: Recommendations for the Practice Success

  • Understand the Recommendations for Supplier Management Success and How They Are Supported by the ITIL Guiding Principles
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Who Should Attend This ITIL® 4 Practitioner: Supplier Management Training Course?

This ITIL® 4 Practitioner: Supplier Management course is ideal for professionals seeking to deepen their understanding of supplier management within IT service management frameworks. It is especially valuable for:

  • IT Service Management Professionals
  • IT Project Managers
  • Supplier Relationship Managers
  • IT Directors and Managers
  • Procurement Managers
  • Quality Assurance Professionals
  • IT Consultants
  • Risk Management Professionals

Prerequisites of the ITIL® 4 Practitioner: Supplier Management Training Course

To undertake the ITIL® 4 Practitioner: Supplier Management Training Course, participants should have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Supplier Management Course Overview

ITIL® 4 is a leading framework for IT service management. Its importance lies in its proven approach to optimising IT services, enhancing efficiency and alignment with business needs. This training provides organisations with strategies to improve service management and governance. Individuals benefit through skill enhancement and practical knowledge for career development. Furthermore, it offers substantial career benefits, positioning delegates for advanced roles in IT service management.

Throughout this ITIL® 4 Practitioner: Supplier Management course, delegates will delve deep into the ITIL® 4 framework, understanding its core principles and practical applications in real-world settings. They will learn to identify and describe the key concepts and terms essential for mastering IT service management practices, including detailed insights into processes, roles, and technological supports that underpin effective ITIL® implementation.

Course Objectives:

  • To grasp the fundamentals of ITIL® 4 framework
  • To understand ITIL® 4's core processes and functions
  • To apply ITIL® 4 principles in real scenarios
  • To analyse the role of technology in ITIL® 4
  • To evaluate IT service management improvements
  • To coordinate with partners using ITIL® 4 strategies
  • To drive business value through IT services

Upon completion of this training, delegates will be equipped to apply the ITIL® 4 framework actively within their organisations to drive efficient and effective IT service management practices. They will be able to strategically position IT service management as a central business capability, align IT processes with business objectives, and enhance overall service delivery.

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What's included in this ITIL® 4 Practitioner:Supplier Management Certification?

  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
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ITIL® 4 Practitioner: Supplier Management Exam Information

The ITIL® 4 Practitioner: Supplier Management Certification Exam is designed to assess the candidates understanding and practical application of supplier management principles within the ITIL® 4 framework. This certification focuses on the processes and best practices needed to manage relationships with suppliers effectively, ensuring that organisations can maximise value from their supplier contracts and partnerships.

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20 Marks 
  • Pass Mark: 65% or 13/20 Marks 
  • Duration: 30 minutes 
  • Open Book/ Closed Book: Closed Book

ITIL® is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

The Swirl logo™ is a trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

 

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Our Wrexham venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Wrexham is a town based in the north of Wales. It is located in Wrexham County Borough and has a population of around 60,000 people. There are a large number of schools in Wrexham including one Welsh speaking school Ysgol Morgan Llwyd. St Joseph’s was the first shared-faith school in Wales and the schools St David's School, Ysgol Bryn Offa and The Groves High School were combined to form two larger "super schools", Rhosnesni High School, and Ysgol Clywedog. Yale College is the largest college in Wales and provides a wide range of adult education. It has many sites across the area. Glyndŵr University was granted university status in 2008 after being established originally as the Wrexham School of Science and Art. It offers a range of undergraduate and graduate degrees to around 8000 students. The rate of unemployment in Wrexham is at around 3.6%. This is lower than the national average of Britain which is 7.6%. 

Nearby Locations include:

  • Burton
  • Moss
  • Hope
  • Lodge
  • Legacy
  • Holt
  • Southsea
  • Bradley
  • Highfield
  • Overtons
  • Newbridge
  • Erddig
  • Llandegla
  • Chirk
  • Royton
  • Brynteg
  • Summerhill
  • Rossett
  • Bangor On Dee
  • Ruabon

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Ways to take ITIL® 4 Practitioner: Supplier Management Certification in Wrexham

Online Instructor-Led Learning

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Supplier Management Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Access ITIL® 4 Practitioner: Supplier Management Certification in Wrexham delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 4 Practitioner: Supplier Management Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Practitioner: Supplier Management Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Practitioner: Supplier Management Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 4 Practitioner: Supplier Management Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Access ITIL® 4 Practitioner: Supplier Management Certification in Wrexham from a trusted global training provider delivering consistent learning to professionals worldwide.

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Benefit from the cost-effective ITIL® 4 Practitioner: Supplier Management Certification that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Supplier Management Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Supplier Management Certification sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Supplier Management Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 4 Practitioner: Supplier Management Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 4 Practitioner: Supplier Management Certification

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner: Supplier Management Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner: Supplier Management Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Practitioner: Supplier Management Training in Wrexham FAQs

What are the pre-requisites?

To undertake the ITIL® 4 Practitioner: Supplier Management Training Course, participants should have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

Who should attend this course?

This ITIL® 4 Practitioner: Supplier Management course is ideal for professionals seeking to deepen their understanding of supplier management within IT service management frameworks.

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Experienced Instructor.

What is the duration of this course?

This course is 1 day

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Practitioner: Supplier Management Certification in Wrexham?

The training fees for ITIL® 4 Practitioner: Supplier Management Certification in Wrexham starts from £1495

Which is the best training institute/provider of ITIL® 4 Practitioner: Supplier Management Certification in Wrexham?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner: Supplier Management Certification.

What are the best ITIL® Certification Training courses in Wrexham?

Please see our ITIL® Certification Training courses available in Wrexham

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