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ITIL Foundation Training Guildford - ITIL Courses Guildford

  • ITIL is a Globally Recognised qualification for effective IT Service Management
  • Understand the Key ITIL Principles, Models & Terminology
  • The training course is fully accredited by BCS and based on latest version of ITIL
  • ITIL Training OFFICIAL 3 DAY course in luxury nationwide venues
  • Includes OFFICIAL 3 DAY training course material, exams and certificates
  • Courses delivered by Experienced World Class ITIL Training instructors
  • Earning potential with ITIL qualification Guildford between £40k to £70k *
  • Book Online or Call 01344 203999 to speak to an ITIL Training advisor today

Course Dates, Locations & Prices (Top)

Course Name Date Location Duration Price Book Online
ITIL® Overview 10/08/2015 3 places left Guildford 1 day £795 Book nowEnquire
ITIL® Service Capability - Operational Support and Analysis 10/08/2015 Guildford 5 days £1499 Book nowEnquire
ITIL® Service Capability - Service Offerings & Agreements (SO&A) 10/08/2015 Guildford 5 days £2999 Book nowEnquire
ITIL® Service Lifecycle - Continual Service Improvement 17/08/2015 3 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Lifecycle - Service Transition 17/08/2015 4 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Capability - Release, Control & Validation 17/08/2015 5 places left Guildford 5 days £2999 Book nowEnquire
ITIL® Foundation 17/08/2015 Guildford 3 days £1995 Book nowEnquire
ITIL® Service Lifecycle - Service Operation 24/08/2015 3 places left Guildford 3 days £1999 Book nowEnquire
ITIL® Service Lifecycle - Service Strategy 01/09/2015 Guildford 3 days £1495 Book nowEnquire
ITIL® Service Capability - Release, Control & Validation 01/09/2015 Guildford 5 days £1495 Book nowEnquire
ITIL® Service Capability - Operational Support and Analysis 01/09/2015 Guildford 5 days £1495 Book nowEnquire
ITIL® Service Lifecycle - Service Transition 01/09/2015 Guildford 3 days £1495 Book nowEnquire
ITIL® Service Capability - Service Offerings & Agreements (SO&A) 01/09/2015 Guildford 5 days £1495 Book nowEnquire
ITIL® Service Lifecycle - Service Design 01/09/2015 Guildford 3 days £1495 Book nowEnquire
ITIL® Service Lifecycle - Managing Across The Lifecycle 01/09/2015 3 places left Guildford 5 days £1495 Book nowEnquire
ITIL® Service Lifecycle - Service Operation 01/09/2015 3 places left Guildford 3 days £1495 Book nowEnquire
ITIL® Service Lifecycle - Continual Service Improvement 01/09/2015 3 places left Guildford 3 days £1495 Book nowEnquire
ITIL® Service Capability - Planning, Protection and Optimization 01/09/2015 Guildford 5 days £1495 Book nowEnquire
ITIL® Service Capability - Operational Support and Analysis 07/09/2015 5 places left Guildford 5 days £1499 Book nowEnquire
ITIL® Foundation 14/09/2015 Guildford 3 days £1995 Book nowEnquire

Course Information (Top)


The Knowledge Academy ITIL® Training day course covers the following topics:


This 3 day ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.


This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL
  • The exam is on the last day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day-to-day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you  comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

  • Is this course accredited?

    Yes, it is accredited by the BCS, The Chartered Institute for IT

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience.

  • What does The Knowledge Academy provide me with on the course?

    We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams

  • Are there any prerequisites for the PRINCE2 examinations?

    There are no prerequisites for the exams.

  • What is the structure of the exams?

    The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "objective-testing" format, a style of multiple-choice examination

  • What time shall I arrive at the venue?

    Please arrive at your training venue for 08:45am

  • What are the hours of the course?

    The training starts at 9am and finishes at 5pm each day.

  • Is there home work?

    There will be some homework throughout the course. Completing this will ensure you have the best possible chance of passing the exam.

  • How long until I receive the course confirmation details?

    You will receive confirmation details as soon as your place has been booked and confirmed.

What's Included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

We do not currently have a video for this course


PRINCE2 Will Change Your Life

I’m sure the question that’s floating around your mind is “How?”

Well you’ve come to the right place because we’re going to tell you all about it.

PRINCE2 is an acronym for Projects in Controlled Environments. It’s a de facto process-based method for effective project management. This means that the course allows you to run your business with the correct methodology in mind. PRINCE2 has become increasingly more popular and is now a globally recognised certification in both public and private sector organisations. 

Fact of the day:
“PRINCE2 has been around since 1989, that’s nearly 30 years!”

PRINCE2’s Key Features Include:
     1. Business justification focus
     2. An organised and defined structure for the project management team
     3. A planning approach to products
     4. Helps divide your poroject into stages that are manageable and controllable
     5. A level of flexibilty that can applied to your business' project(s)

So what are the benefits of PRINCE2?
By using PRINCE2, it will provide you with the resources and the ability to manage your business as well as projecting risk more effectively.
This will benefit:
     - Anyone searching for leading project management skills to further their career
     - Any current budding project managers within your business
     - Directors or executives of projects and organisations

Having a PRINCE2 certification would be an asset to your career; not only will it increase your likelihood for employment, but it also helps you fulfil your job to the best of your abilities!

Where do you see yourself in years to come?
Being PRINCE2 Certified opens up many doors to a better future. It will enable you to make your way up the management ladder. Getting a project management role can require several years of experience within a technical role appropriate to the project, but being certified would boost your chances of being able to climb that ladder quicker!

You could find yourself managing projects anywhere from the top of an office building to even remote tropical islands out on the ocean.

Qualifications and Training
Imagine PRINCE2 as if it were a cake; with four tiers, each containing a different level of which you can study the course.
PRINCE2 Foundation:
This is the base of the cake, a great place to start is you’re new. The foundation course covers the basic methodology and terminology of PRINCE2.
PRINCE 2 Practitioner:
The second tier is suitable for those already managing projects within a PRINCE2 environment and therefore have a little experience in mind.
PRINCE2 Foundation & Practitioner:
Tier three contains both courses if you wish to take both.
PRINCE2 Re-Registration:
You will need to re-register after 3-5 years of becoming “PRINCE2 Certified”, this is just to keep your memory refreshed. Just think of it as you’re done eating the first and second (maybe even third) tiers of your cake – but the final tier, you can’t quite stomach yet. So you come back to it every now and then to remind you how good it tastes.

The world of PRINCE2 will open up your mind to many possibilities in the future of your career.

“So have your cake and eat it.”

Send us your onsite requirements and we will
provide a tailor made course for you!

Happy Customers

I really enjoyed learning the PRINCE2 methodology with The Knowledge Academy. The trainer; Simon was experienced and knowledgeable on the subject and provided us with a new, fresh approach to project management.
I recently attended a PRINCE2 training course for a full week - it was brilliant - there was a lot to take in and lots of homework (every night) but it was worth every penny. I had a really brilliant trainer too. I would recommend this course to anyone! It was excellent - very professionally organised and efficiently delivered. Thank you!
I have recently completed my Prince2 training with The Knowledge Academy in their London location and had a really good week. I had a trainer called Ray who was fantastic, very enthusiastic and knowledgeable about Prince2. He went through everything slowly ensuring we were all at the same pace. Thanks to him I passed the prince2 course first time!
Over all a professional supplier of the Prince2 seminar, with a competent and friendly trainer, who explains and shows the different theories in a manner where it is understandable for all people.
I participated in the PRINCE2 Foundation and Practitioner course and was very happy with the whole process. I received pre course material just after booking the course, with a comprehensive description of the process and the work required before and during the course. The material also included a daily schedule for the course and exam-related questions. The training was performed by a professional tutor who made sure everyone was up to speed at all times. He also made us work together in groups, so we got to know each other a little. I was very happy with the whole experience.
This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.
I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.
Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!
With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.
The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.

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