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ISO 9001 is one of ISO’s most well-known standards. By setting out the criteria for a quality management system, the standard ensures businesses understand their customers’ expectations of them and what processes they must improve in order to reach these expectations. The latest version of the standard, ISO 9001:2015 places greater emphasis on leadership engagement and simplified language for increased understanding.
This 1-day course explains the benefits of the ISO 9001 quality management system standard and introduces the principles that should be in place in order to form an effective and standards-compliant quality management system. At the end of the course, you will take our ISO 9001 Foundation exam to certify your knowledge.
This ISO 9001 Foundation course is the first of our four ISO 9001 courses which go together to produce a fully competent ISO 9001 user who can fully implement and audit the use of ISO 9001 in both theirs’ and others’ organisations.
The course consists of three modules, each focusing on a different aspect of ISO 9001.
Module 1: Definition and Fundamentals
Fundamental principles to Quality Management Systems
Introduction to ISO 9001 family of standards and versions.
Fundamentals of ISO 9001:2015
Module 2: Structure
Changes in ISO 9001:2015
Requirements of ISO 9001:2015
Layout standards that follow the PDCA (Plan, Do, Check, Act) cycle.
Approaches and implementations
Scopes and limitations
Module 3: Quality Improvements
Planning for improvement
Rectifying errors efficiently
This course is suitable for anybody requiring a basic understanding of ISO 9001 and how it helps to improve quality standards. Suggested job roles include:
As this is a Foundation course, there are no prerequisites. However, some prior knowledge of quality management will be beneficial.
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The course includes an examination which will solidify your understanding of ISO 9001 and allow you to demonstrate your knowledge. The exam follows this format:
40 minutes in duration
50% pass mark (15/30)
This training course includes:
The ISO 9001 Foundation Examination
The Knowledge Academy's ISO 9001 Foundation Manual
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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