ISO 17020 Lead Implementer Training - United Kingdom

ISO 17020 Lead Implementer Training Course Outline

Module 1: Introduction to ISO 17020

• Scope
• Normative References
• Terms and Definitions

Module 2: Inspection Bodies

• What is Inspection?
• Introduction to Inspection Bodies
• Goals and Requirements of Inspection Bodies
• Inspection According to ISO
• Important Functions of Inspection
• Types of Inspection Bodies
• Inspection Body Accreditation

Module 3: Inspection Procedure

• Select and Prepare
• Conduct Intelligence Led Inspection
• Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

• What is Quality Management?
• Introduction to Quality Improvement
• Basics of Quality Improvement
• Quality Improvement Process
• Methods of Quality Improvement Management
• Benefits of Improving Quality

Module 5: General Requirements

• Impartiality and Independence
• Confidentiality

Module 6: Structural Requirements

• Administrative Requirements
• Organisation and Management

Module 7: Resource Requirements

• Personnel
• Facilities and Equipment
• Subcontracting

Module 8: Plan-Do-Check-Act

• PDCA Cycle
• PDCA Approach
  • Planning
  • Support
  • Operation
  • Performance Analysis
  • Improvement

Module 9: Planning Individual Internal Audits

• Internal Audit Approach
• Risk Assurance Mapping 
• Audit Plan
• Research the Audit Area
• Conduct Process Walk-Throughs
• Map Risks to the Organisation, Process, or Function
• Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

• Considerations During the Auditing Process
• Auditing Methods
• Requirements for Auditors
• Conformity Assessment Audit Procedure
• Conducting the Audit

Module 11: Auditing Roles and Principles

• Auditing Roles
• Audit Team 
• Maintaining Confidentiality 
• Independence
• Evidence-Based Approach 
• Integrity 
• Fair Presentation of Audit Reports 

Module 12: Skills and Competencies of an Internal Auditor

• Personal Attributes 
• Skills
• Education and Experience
• Knowledge

Module 13: Responsibilities of the Auditor

• Management of Personnel
• Preparing Checklist
• Scope of Work
• Managing an Audit Programme 
• Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

• Decide What You Want to Achieve 
• Identify Risks 
• Plan and Audit Activities
• Validate the Facts and Complete the Work 
• Develop a Deliverable or Report That will Drive Action
• Follow Up

Module 15: Audit Program

• Reviewing and Improving Audit Program

Module 16: Closing an ISO 17020 Audit

• Prepare Audit Report
• Distribute Audit Report
• Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Program

• Know What and When to Audit
• Create an Audit Schedule
• Pre-Planning the Scheduled Audit
• Conducting the Audit
• Record the Findings
• Report Findings

Module 18: Roles and Responsibilities of a Lead Implementer

• Roles and Responsibilities

Module 19: Difference Between Compliance and Conformity

• What Does Compliance and Conformity Mean?
• Compliance Vs Conformity

Module 20: Importance of Inspections for Compliance

• Several Specific Functions in Inspections
• Importance of Regulatory Inspections

Module 21: Reforming Inspections

• Recognising the Inspections Problem and Mobilising Support
• Drivers of Reform
• Role of Public Opinion
• Defining Goals and Approach of Reform
• Driving Implementation Successfully

Module 22: Improve the Inspection

• How Does Inspection and Review Support Improvement?
• Ways to Improve the Effectiveness of Inspections
  • Standardise Inspection Procedure
  • Eliminate the Need for Manual Data Entry
  • Use Mobile Assessment Apps to Your Advantage
  • Determine the Best Inspection Frequency
  • Assign Facility-Level Inspections
  • Make Corrective Actions More Automated

Who should attend this ISO 17020 Lead Implementer Training Course?

The ISO 17020 Lead Implementer Training Course is suitable for those who want to get better at auditing and implementing changes in an organisation while adhering to the ISO 17020 Standard. The ISO 17020 Lead Implementer Training Course can benefit individuals such as:

• Quality Managers
• Lead Auditors
• Inspection Body Managers
• Internal Auditors
• Quality Assurance Professionals
• Quality Coordinators
• Regulatory Compliance Officers 

Prerequisites of the ISO 17020 Lead Implementer Training Course

There are no formal prerequisites for this ISO 17020 Lead Implementer Training Course.

ISO 17020 Lead Implementer Training Course Overview

ISO 17020 Training is crucial for professionals involved in inspection bodies. It establishes a framework for quality and competence in inspections, ensuring accuracy, reliability, and adherence to international standards. In a world where trust in inspection results is paramount, ISO 17020 holds immense relevance for organisations seeking to maintain the highest standards of quality.

Understanding ISO 17020 is essential for quality managers, inspection professionals, and auditors striving to master the intricacies of inspection body accreditation. Professionals in industries where inspections impact safety, compliance, and reputation will find this course indispensable. ISO 17020 Training empowers them to lead the implementation of inspection best practices, setting them apart as experts in their field.

The Knowledge Academy's 3-day ISO 17020 Lead Implementer Course equips delegates with the knowledge and skills to establish and maintain effective inspection processes. Delegates will learn how to interpret ISO 17020 requirements, plan for implementation, and drive excellence in inspections.

Course Objectives

• To understand the principles of risk management and how to apply them
• To maintain and continually improve quality improvement management
• To improve efficiency, productivity, and effectiveness of inspection activities
• To know about the techniques for managing the audit programme
• To get knowledge of preparing and distributing audit reports in ISO 17020
• To get familiar with the plan-do-check-act cycle of standard requirements

After attending this ISO 17020 Certification, delegates will be able to implement the process by explaining the requirements of ISO 17020. They will also be able to research the audit area, which helps manage the responsibilities of the auditor.

What’s included in this Introduction to ISO 17020 Lead Implementer Training Course?

• ISO 17020 Lead Implementer Examination
• World-Class Training Sessions from Experienced Instructors
• ISO 17020 Lead Implementer Certificate
• Digital Delegate Pack

ISO 17020 Lead Implementer  Exam Information 

To achieve the ISO 17020 Lead Implementer Training, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes