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IBM Tealeaf Implementation Boot Camp 8.7

Key points about this course


Duration: 1 Days*

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  • Develop knowledge on IBM Tealeaf Implementation
  • Provides candidates with IBM Tealeaf’s core use
  • Recommended for candidates interested in IBM

Available delivery methods for this course

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Classroom

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Onsite

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Live Virtual

Course Information

IBM Tealeaf 9.0 Fundamentals Overview

This 1-day course provides the ideal introduction to the IBM Tealeaf suite of customer experience management solutions. This course covers the key functionalities of IBM Tealeaf, as well as its main use cases and advantages to business. You’ll be able to identify your goals for its usage and understand how to assign the right resources for its implementation.

The course aims to do the following:

- Identify the common uses for IBM Tealeaf and their benefits.

- Demonstrate searching for and replaying sessions to discover and analyse visitor experience issues.

- Describe building of reports to monitor issues and key metrics.

- Relate to the maturity model of IBM Tealeaf.

IBM Tealeaf 9.0 Fundamentals Outline

The course covers the following topics:

  • Course Overview

  • Unit 1: Introduction to IBM Tealeaf Customer Experience

  • Unit 2: Find and Replay Customer Sessions

  • Unit 3: Monitor Customer Experience

  • Unit 4: Putting IBM Tealeaf Customer Experience into Action

  • Course Wrap Up

Who should attend?

The course is aimed at anybody requiring knowledge of Tealeaf, including those involved in its deployment, support, usage or anybody simply interested in learning more.

 

Prerequisites

As this is an introductory level course, there are no prerequisites to attend.

There are no prerequisites.
No, no exam is necessary.
Your instructor will be an expert in IBM Tealeaf and its main uses.
The course will begin at 9am and finish at 5pm each day.

There is no exam with this course.

Dates & Prices

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How will you be funding your training?

Self funding

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Key points about this course


Duration: 1 Days*


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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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