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This 1-day course provides the ideal introduction to the IBM Tealeaf suite of customer experience management solutions. This course covers the key functionalities of IBM Tealeaf, as well as its main use cases and advantages to business. You’ll be able to identify your goals for its usage and understand how to assign the right resources for its implementation.
The course aims to do the following:
- Identify the common uses for IBM Tealeaf and their benefits.
- Demonstrate searching for and replaying sessions to discover and analyse visitor experience issues.
- Describe building of reports to monitor issues and key metrics.
- Relate to the maturity model of IBM Tealeaf.
The course covers the following topics:
Unit 1: Introduction to IBM Tealeaf Customer Experience
Unit 2: Find and Replay Customer Sessions
Unit 3: Monitor Customer Experience
Unit 4: Putting IBM Tealeaf Customer Experience into Action
Course Wrap Up
The course is aimed at anybody requiring knowledge of Tealeaf, including those involved in its deployment, support, usage or anybody simply interested in learning more.
As this is an introductory level course, there are no prerequisites to attend.
There is no exam with this course.
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Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell