Facilitation Skills Certification Training

accredited by

Our APMG Facilitation Skills course is accredited by APMG

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

Facilitation Skills Foundation and Practitioner Exam

Facilitation Skills Foundation and Practitioner Training Course Outline

Foundation

Chapter 1: Process Iceberg® Model

  • Process Iceberg® Explained
  • Hierarchical
  • Sequential
  • Inter-Dependent
  • Problems in Meetings
  • Using the Process Iceberg® to help Groups become More Process Aware

Chapter 2: Task and Process and Two Key Tools

  • Context
  • Task and Process
    • Task
    • Process
    • Linking Task and Process
    • Red and Green Thinking and Facilitation
  • Format and Tools
  • What is Format?
  • Models, Tools and Techniques
  • SPO
  • Degrees of Uncertainty
  • Certainty
  • Complexity
  • Uncertainty
  • Levels of Process Awareness
  • The Dysfunctional Group
  • Transitional Groups
  • Process Aware Groups
  • Feedback Model
  • Reverse Feedback
  • Exercises
  • Levels of Process Awareness
  • Feedback Model
  • SPO
  • Degrees of Uncertainty

Chapter 3: The Key Roles

  • Task Leader’s Role
  • Determining the Task Leader’s Role
  • Facilitator’s Role
  • Subject Matter Expert or Not?
  • The Nature of the Facilitator’s Role
  • The Characteristics of the Changing Role
  • Facilitation Triangle

Chapter 4: Knowing Myself …Understanding Others

  • Myers Briggs Type Indicator® (MBTI)
  • Extraverts
  • Introverts
  • Sensing
  • Intuitives
  • Thinkers
  • Feelers
  • Judgers (Structured)
  • Perceivers (Unstructured)
  • Understanding the Different Types
  • Different Types... Different Techniques

Chapter 5: Preparing for an Event/Workshop

  • Meeting the ‘client’
  • First Meeting
  • Hearing the ‘real’ need
  • Planning the Agenda Process
  • Working Through the Objective
  • Designing the Process
  • Length for Each Task
  • Preparation Required
  • Selecting and Organising the Venue
  • How Many Facilitators Does It Take to Run a Process?
  • Certainty, Complexity, Uncertainty
  • Dysfunctional, Transitional, Process Aware
  • Number of Tables/Sub Groups
  • Time Available
  • Number of Facilitators Needed

Chapter 6: Contracting with a Group

  • Agreeing the Contract
  • Contracting with the Client
  • The Nature of the Task (Certainty/Complexity/Uncertainty)
  • The Relationship Between Time, Process and Task (The Facilitation Triangle)
  • Analysis of the Maturity of the Group (Dysfunctional – Process Aware)
  • The Role of the Facilitator in Terms of the Process
  • Process Responsibilities
  • Communications and Interpersonal Interactions
  • Who Does the Feedback?
  • Individual Preferences and Roles
  • Emotions
  • Why Does the Facilitator Need a Contract?
  • Confirming the Contract

Chapter 7: Facilitating an Event

  • The Impact of the Facilitator – Hamburg Research
  • Process Responses
  • Managing Introverts and Extraverts
  • Importance of Sharing Knowledge in a Systematic Way
  • Groupthink
  • Examples of Groupthink: Past and Present
  • Remedies for Groupthink
  • Good Process Ensures Good Decision-Making
  • Principles of Process Application
  • The Place of Feedback – Improving Levels of Understanding
  • Exchange of Information
  • Effect of Process Application
  • Symptoms of Taking the Wrong Approach
  • Convergent and Divergent Thinking
  • Convergent Thinking
  • Divergent Thinking
  • Freeing Up People’s Thinking
  • Tackling the Task Systematically – Using a Systematic Process Approach
  • Step One – Identify Issues
  • Step Two – Focus on the Main Issue(s)/Cause
  • Step Three – Define the Problem
  • Step Four – Selecting the Best Solution Should Be Done Against a Set of Criteria
  • Step Five – Generate Ideas for Potential Solutions
  • Step Six – Pinpoint the Most Appropriate Solution
  • Step Seven – Adverse Consequences
  • Step Eight – Action Planning
  • Watching for the Causes Not Symptoms – Symptom, Cause and Action
  • Making Interventions
  • Dealing with Problems in Meetings
  • There Are No Difficult People, Only a Poor Process
  • Unbalanced Roles or Preferences
  • Poor Communication or Interpersonal Interactions
  • Poor or inappropriate Process (Format or Tools)
  • Ill-defined Objective
  • Using SCA and SPO – Inner Dialogue
  • Thinking ‘up and down’ the Iceberg and looking ‘forward’
  • Capturing information – drawing skills

Chapter 8: Process Iceberg® Review

  • Conducting a Process Review
  • Ask the group “What Helped?”
  • What else Helped?
  • What Hindered?
  • Assessing Group Maturity by the Process Review

Chapter 9: Characteristics of an Effective Facilitator

  • Characteristics of an Effective Facilitator
  • Reaction to Change
  • Speed of Reaction
  • Approach to Process
  • Reaction to Stress
  • Breadth of Knowledge
  • Personal Strengths and the Areas where you will Feel Most and Least Comfortable

Practitioner

Section A:  Using the Models, Tools and Techniques

  • Selecting the ‘best fit’ Model, Tool or Technique
  • The Scope of the Task
  • Model, Tool or Technique
  • When and Where to Use the Models, Tools and Techniques
  • Process Models, Tools and Techniques - Facilitator’s Process Tools
  • Data Collection - Issue Identification and Collating
  • Decision Making - Prioritising
  • Action Planning and Implementation
  • Systematic Problem Solving and Solution Finding Model
  • Miscellaneous Tools and Techniques

Section B: Hearing the Process Words

  • Hearing the Process Words
  • Exercises in ‘Hearing the Process Words’
  • Situation 1
  • Situation 2

Section C: Models, Tools and Techniques for Effective Group Work

  • Feedback Model
  • Analogy

Show moredown

Who Should Attend this Facilitation Skills Foundation and Practitioner Training?

This course is designed for professionals and aspiring facilitators looking to enhance their ability to lead group processes and foster collaboration in workplace settings. It is especially beneficial for those in roles requiring strong interpersonal and organisational skills.

  • Team Leaders
  • Project Managers
  • HR Professionals
  • Organisational Development Consultants
  • Change Managers
  • Educators and Trainers
  • Business Analysts

Prerequisites of Facilitation Skills Foundation and Practitioner Training

There are no formal prerequisites for attending this Facilitation Skills Foundation and Practitioner Training.

Facilitation Skills Foundation and Practitioner Training Course Overview

The Facilitation Skills Foundation and Practitioner Training Course equips participants with the essential skills to effectively lead and manage group processes. This comprehensive program focuses on developing process awareness, managing interpersonal dynamics, and applying structured facilitation techniques to drive successful outcomes. Career benefits include enhanced leadership capabilities, improved group decision-making skills, and the ability to facilitate diverse group settings with confidence and professionalism.

This 5-day course includes foundational topics such as the Process Iceberg® Model, task and process management, and advanced facilitation techniques. Practitioner-level insights, such as using models, tools, and techniques effectively, are also covered. This course not only builds facilitation skills but also enhances career prospects by preparing learners to excel in roles requiring group management, problem-solving, and decision-making expertise.

Course Objectives:

  • Understand and apply the Process Iceberg® Model to real-world scenarios
  • Develop the ability to identify and address problems in group dynamics effectively
  • Gain expertise in task and process integration for optimal outcomes
  • Master the use of feedback models to foster productive communication
  • Learn to create structured agendas and plan workshops efficiently
  • Cultivate adaptability to manage uncertainty and group diversity

By the end of the course, learners will understand how to effectively facilitate group discussions, manage diverse personalities, and guide teams toward successful outcomes using systematic approaches. They will be adept at applying facilitation models, handling challenging group dynamics, and conducting impactful workshops.

Show moredown

Facilitation Skills Foundation Exam Information

The exam is specifically designed to validate your understanding of the essential principles and practical skills in facilitation, ensuring you are well-prepared to apply these techniques in real-life settings. Achieving certification highlights your capability to support and lead teams, fostering efficient and productive group interactions.

  • Question Type: Multiple Choice Format
  • Total Questions: 50 Questions
  • Total Marks: 50 marks
  • Pass Marks: 50% or 25/50 marks
  • Duration: 40 minutes
  • Open Book/ Closed Book: Closed book

 

Facilitation Skills Practitioner Exam Information

This advanced course deepens your facilitation expertise, focusing on strategic applications in more complex situations. The exam tests your ability to integrate and apply advanced facilitation strategies, ensuring you can navigate challenging group dynamics. Passing this exam confirms your proficiency in leading diverse teams through intricate processes, making you a valuable asset in any organisational leadership role.

  • Question Type: Objective-testing format
  • Total Questions: 80 Questions
  • Total Marks: 50% or 40/80 marks
  • Duration: 2.5 hours
  • Open Book/ Closed Book: Open book - Facilitation (2012) Practitioner manual only.

Show moredown

accredited by

Our APMG Facilitation Skills course is accredited by APMG

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Facilitation Skills Foundation Exam

Facilitation Skills Foundation Training Course Outline

Chapter 1: Process Iceberg® Model

  • Process Iceberg® Explained
  • Hierarchical
  • Sequential
  • Inter-Dependent
  • Problems in Meetings
  • Using the Process Iceberg® to help Groups become More Process Aware

Chapter 2: Task and Process and Two Key Tools

  • Context
  • Task and Process
  • Task
  • Process
  • Linking Task and Process
  • Red and Green Thinking and Facilitation
  • Format and Tools
  • What is Format?
  • Models, Tools and Techniques
  • SPO
  • Degrees of Uncertainty
  • Certainly
  • Complexity
  • Uncertainty
  • Levels of Process Awareness
  • The Dysfunctional Group
  • Transitional Groups
  • Process Aware Groups
  • Feedback Model
  • Reverse Feedback
  • Exercises
  • Levels of Process Awareness
  • Feedback Model
  • SPO
  • Degrees of Uncertainty

Chapter 3: The Key Roles

  • Task Leader’s Role
  • Determining the Task Leader’s Role
  • Facilitator’s Role
  • Subject Matter Expert or Not?
  • The Nature of the Facilitator’s Role
  • The Characteristics of the Changing Role
  • Facilitation Triangle

Chapter 4: Knowing Myself …Understanding Others

  • Myers Briggs Type Indicator® (MBTI)
  • Extraverts
  • Introverts
  • Sensing
  • Intuitives
  • Thinkers
  • Feelers
  • Judgers (Structured)
  • Perceivers (Unstructured)
  • Understanding the Different Types
  • Different Types... Different Techniques

Chapter 5: Preparing for an Event/Workshop

  • Meeting the ‘client’
  • First Meeting
  • Hearing the ‘real’ need
  • Planning the Agenda Process
  • Working Through the Objective
  • Designing the Process
  • Length for Each Task
  • Preparation Required
  • Selecting and Organising the Venue
  • How Many Facilitators Does It Take to Run a Process?
  • Certainty, Complexity, Uncertainty
  • Dysfunctional, Transitional, Process Aware
  • Number of Tables/Sub Groups
  • Time Available
  • Number of Facilitators Needed

Chapter 6: Contracting with a Group

  • Agreeing the Contract
  • Contracting with the Client
  • The Nature of the Task (Certainty/Complexity/Uncertainty)
  • The Relationship Between Time, Process and Task (The Facilitation Triangle)
  • Analysis of the Maturity of the Group (Dysfunctional – Process Aware)
  • The Role of the Facilitator in Terms of the Process
  • Process Responsibilities
  • Communications and Interpersonal Interactions
  • Who Does the Feedback?
  • Individual Preferences and Roles
  • Emotions
  • Why Does the Facilitator Need a Contract?
  • Confirming the Contract

Chapter 7: Facilitating an Event

  • The Impact of the Facilitator – Hamburg Research
  • Process Responses
  • Managing Introverts and Extraverts
  • Importance of Sharing Knowledge in a Systematic Way
  • Groupthink
  • Examples of Groupthink: Past and Present
  • Remedies for Groupthink
  • Good Process Ensures Good Decision-Making
  • Principles of Process Application
  • The Place of Feedback – Improving Levels of Understanding
  • Exchange of Information
  • Effect of Process Application
  • Symptoms of Taking the Wrong Approach
  • Convergent and Divergent Thinking
  • Convergent Thinking
  • Divergent Thinking
  • Freeing Up People’s Thinking
  • Tackling the Task Systematically – Using a Systematic Process Approach
  • Step One – Identify Issues
  • Step Two – Focus on the Main Issue(s)/Cause
  • Step Three – Define the Problem
  • Step Four – Selecting the Best Solution Should Be Done Against a Set of Criteria
  • Step Five – Generate Ideas for Potential Solutions
  • Step Six – Pinpoint the Most Appropriate Solution
  • Step Seven – Adverse Consequences
  • Step Eight – Action Planning
  • Watching for the Causes Not Symptoms – Symptom, Cause and Action
  • Making Interventions
  • Dealing with Problems in Meetings
  • There Are No Difficult People, Only a Poor Process
  • Unbalanced Roles or Preferences
  • Poor Communication or Interpersonal Interactions
  • Poor or inappropriate Process (Format or Tools)
  • Ill-defined Objective
  • Using SCA and SPO – Inner Dialogue
  • Thinking ‘up and down’ the Iceberg and looking ‘forward’
  • Capturing information – drawing skills

Chapter 8: Process Iceberg® Review

  • Conducting a Process Review
  • Ask the group “What Helped?”
  • What else Helped?
  • What Hindered?
  • Assessing Group Maturity by the Process Review

Chapter 9: Characteristics of an Effective Facilitator

  • Characteristics of an Effective Facilitator
  • Reaction to Change
  • Speed of Reaction
  • Approach to Process
  • Reaction to Stress
  • Breadth of Knowledge
  • Personal Strengths and the Areas where you will Feel Most and Least Comfortable

Show moredown

Who Should Attend this Facilitation Skills Foundation and Practitioner Training?

This course is designed for professionals who are or aspire to be facilitators, project managers, team leaders, or any role that involves orchestrating group processes to achieve business objectives. It is particularly beneficial for:

  • Project Managers
  • Team Leaders
  • HR Professionals
  • Organisational Development Practitioners
  • Consultants
  • Educators and Trainers
  • Event Coordinators

Prerequisites of Facilitation Skills Foundation and Practitioner Training

There are no strict prerequisites for this course, making it accessible to anyone interested in developing foundational facilitation skills. A general understanding of workplace dynamics and team management will be advantageous.

Facilitation Skills Foundation Training Course Overview

Facilitation Skills Foundation Training offers a comprehensive journey through essential facilitation techniques and roles, focusing on practical skills to enhance group dynamics and decision-making processes.

This 3-day course will delve into the Process Iceberg® Model, the dynamics of task and process management, and the essential roles within a facilitation setting, providing you with tools to conduct effective meetings and workshops. By the end of this training, participants will be equipped with the skills necessary to guide groups towards more effective outcomes, manage diverse group dynamics, and foster an environment conducive to collaborative problem-solving.

Course Objectives:

  • Understand and apply the Process Iceberg® Model
  • Distinguish between task and process in meetings
  • Utilise red and green thinking for effective facilitation
  • Master the facilitator's role and dynamics in group settings
  • Design and prepare for facilitative events and workshops
  • Contract effectively with groups to align on process and expectations

Upon completion of this course, delegates will be able to confidently handle the complexities of facilitation, including managing different personality types using the Myers-Briggs Type Indicator®. You will be adept at designing processes that enhance group interaction and lead to strategic decision-making. Additionally, you'll be equipped to tackle challenges in facilitation with a systematic approach, ensuring clarity and alignment in group objectives.

Show moredown

Facilitation Skills Foundation Exam Information

The exam is specifically designed to validate your understanding of the essential principles and practical skills in facilitation, ensuring you are well-prepared to apply these techniques in real-life settings. Achieving certification highlights your capability to support and lead teams, fostering efficient and productive group interactions.

  • Question Type: Multiple Choice Format
  • Total Questions: 50 Questions
  • Total Marks: 50 marks
  • Pass Marks: 50% or 25/50 marks
  • Duration: 40 minutes
  • Open Book/ Closed Book: Closed book

Show moredown

accredited by

Our APMG Facilitation Skills course is accredited by APMG

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Facilitation Skills Practitioner Exam

Facilitation Skills Practitioner Course Outline

Section A: Using the Models, Tools and Techniques

  • Selecting the ‘best fit’ Model, Tool or Technique
  • The Scope of the Task
  • Model, Tool or Technique
  • When and Where to Use the Models, Tools and Techniques
  • Process Models, Tools and Techniques - Facilitator’s Process Tools
  • Data Collection - Issue Identification and Collating
  • Decision Making - Prioritising
  • Action Planning and Implementation
  • Systematic Problem Solving and Solution Finding Model
  • Miscellaneous Tools and Techniques

Section B: Hearing the Process Words

  • Hearing the Process Words
  • Exercises in ‘Hearing the Process Words’
  • Situation 1
  • Situation 2

Section C: Models, Tools and Techniques for Effective Group Work

  • Feedback Model
  • Analogy

Show moredown

Who Should Attend this Facilitation Skills Practitioner Training?

This course is ideal for professionals who have foundational facilitation skills and are looking to advance their expertise in strategic group management. It is particularly valuable for:

  • Senior Project Managers
  • Organisational Development Consultants
  • HR Business Partners
  • Corporate Trainers
  • Executive Coaches
  • Change Managers
  • Team Leaders and Supervisors

Prerequisites of Facilitation Skills Practitioner Training

For attending this Facilitation Skills Practitioner training, individuals need to have Facilitation Skills Foundation training.

Facilitation Skills Practitioner Course Overview

Facilitation Skills Practitioner Training is designed to deepen participants' understanding and application of advanced facilitation techniques within various group dynamics and complex scenarios. This course expands on foundational skills, emphasizing strategic facilitation tools and methodologies that are critical in achieving organiational goals through effective group management.

This 2-day training covers advanced techniques in managing group processes, decision-making facilitation, and addressing complex challenges in facilitative settings. Delegates will learn how to harness advanced tools like the Myers-Briggs Type Indicator® for understanding team dynamics, applying the Process Iceberg® model in nuanced ways, and effectively managing change through skilled facilitation. The course is structured to be highly interactive, providing both the theoretical frameworks and practical applications needed to master the art of facilitation in any professional setting.

Course Objectives:

  • Master advanced facilitation techniques for diverse group dynamics
  • Utilise strategic tools to enhance meeting effectiveness and decision-making
  • Apply psychological insights to manage and motivate team interactions
  • Develop tailored facilitation approaches to complex organisational challenges
  • Enhance personal facilitation style for maximum group impact
  • Foster sustainable group processes that drive organisational change

Upon completion, delegates will be able to confidently navigate complex facilitation challenges, tailor their approaches to varied organisational contexts, and drive effective group processes that align with strategic business objectives. They will also be capable of crafting and sustaining dynamic environments that promote creativity, problem-solving, and decision-making at all organisational levels.

Show moredown

Facilitation Skills Practitioner Exam Information

This advanced course deepens your facilitation expertise, focusing on strategic applications in more complex situations. The exam tests your ability to integrate and apply advanced facilitation strategies, ensuring you can navigate challenging group dynamics. Passing this exam confirms your proficiency in leading diverse teams through intricate processes, making you a valuable asset in any organisational leadership role.

  • Question Type: Objective-testing format
  • Total Questions: 80 Questions
  • Total Marks: 50% or 40/80 marks
  • Duration: 2.5 hours
  • Open Book/ Closed Book: Open book - Facilitation (2012) Practitioner manual only.

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

Facilitation Skills Certification Training FAQs

Facilitation Skills Certification Training is a specialised program that teaches participants how to effectively orchestrate group interactions to enhance collaboration and achieve specific objectives.
This course is ideal for project managers, team leaders, HR professionals, and anyone involved in group facilitation or who wishes to improve their facilitation capabilities.
Participants will learn various facilitation techniques, including how to manage group dynamics, foster productive discussions, and implement strategies for successful outcomes.
Certification is typically awarded upon successful completion of the course and passing a comprehensive exam that tests your knowledge and skills in facilitation.
Obtaining a certification in facilitation skills enhances your resume, increases job opportunities, and provides you with the tools to lead teams more effectively.
The Knowledge Academy is the Leading global training provider for Facilitation Skills Certification Training.
The training fees for Facilitation Skills Certification Training in the United Kingdom starts from £3995
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