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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-House Training

Our In-House training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Technical IT

Citrix XenApp 6.5 Administration

  • Citrix training is used globally by employers recruiting IT Staff
  • Gain the ability to vastly improve application management 
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Course Information

Citrix XenApp 6.5 Administration Outline

The course covers the following topics:

Administration for Citrix XenApp 6

  • XenApp Editions

  • XenApp Features

  • XenApp Architecture

  • AppCenter


Licensing XenApp

  • To License XenApp

  • License Administration Console

  • Installing Licensing

  • License File Management

  • High Availability Considerations


Installing XenApp

  • XenApp Server Role Manager

  • Hardware Requirements

  • Software Requirements

  • Installation Decisions

  • Server Configuration Tool

  • Dynamic Data Center Provisioning

  • Role-based Uninstall

  • XenApp Configuration Options

  • Web Interface Installation Decisions


Arranging XenApp Administration

  • Worker Groups

  • Administrator Privilege Levels

  • Configuration Logging


Connecting and Configuring Web Interface

  • Web Interface Ports

  • Web Interface Installation

  • Site Creation

  • Web Interface Site Modification

  • Specifying Citrix Plug-in Backup URLs

  • Site Appearance

  • Workspace Control

  • Citrix Plug-ins and Web Interface

  • Authentication Configuration

  • Secure Access Configuration

  • Server Configuration

  • Web Interface Site Removal

  • Troubleshooting Web Interface Issues


Delivering Applications and Content

  • Published Resources

  • VM Hosted Apps

  • Organizing Published Resources for Users

  • Advanced Published Resource Settings

  • Published Resource Configuration

  • Troubleshooting Application Delivery Issues


Streaming Applications

  • Application Streaming

  • Citrix Offline Plug-in

  • Citrix Streaming Profiler

  • Application Delivery Methods

  • The Use Web Delivery Method

  • To Stream to Servers

  • Publishing a Streamed Application

  • Configuring Sites for Streaming Applications

  • Offline Access Management

  • Troubleshooting Streaming Issues


Configuring Load Management

  • Load Manager

  • Load Balancing

  • Load Calculation

  • Load Evaluator Configuration

  • Load Balancing Policies

  • Preferential Load Balancing

  • Troubleshooting Load Management Issues


Optimising the User Experience

  • Optimising Session Performance

  • HDX Broadcast Session Reliability

  • HDX Broadcast Session Reliability Considerations

  • HDX RealTime

  • HDX Plug-n-Play

  • HDX MediaStream Windows Media Redirection

  • HDX MediaStream Flash Redirection

  • HDX 3D Image Acceleration

  • HDX 3D Progressive Display

  • User Profiles

  • Troubleshooting User Experience Issues


Configuring Self-Service Applications

  • Self-Service Applications Technologies

  • Citrix Receiver

  • Citrix Merchandising Server

  • Plug-ins

  • Troubleshooting Self-Service Application Issues


Configuring Printing

  • Printing Concepts

  • Default Printing Behavior

  • Printer Provisioning

  • Printing Pathways

  • Printer Drivers

  • Citrix Universal Printing

  • Administrator-Assigned Network Printers

  • Workspace Control and Proximity Printing

  • Printing Preferences

  • Troubleshooting Printing Issues


Securing XenApp

  • XenApp Security Solutions

  • SecureICA

  • Citrix SSL Relay

  • Access Gateway

  • Web Interface Configuration

  • Security Configuration Best Practices

  • Troubleshooting Access Gateway with XenApp


Monitoring XenApp

  • Health Monitoring and Recovery

  • Service Monitoring for XenApp

  • License Usage Monitoring

  • Workflow Studio Overview

  • Accessing the Farm using PowerShell


Further Components

  • SmartAuditor

  • Single Sign-on

  • Branch Optimisation

  • Provisioning Services

  • Power and Capacity Management

  • XenServer


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Citrix XenApp 6.5 Administration Overview

This 5-day Citrix course provides the skills needed to pass the Citrix XenApp 6.5 Administration exam. It will show you how to install Citrix XenApp 6.5 and configure resources, policies and server and farm settings.

The course also prepares you for the Citrix XenApp 6.5 Administration exam. Passing the associated exam will allow you to gain Citrix Certified Administrator (CCA) certification for XenApp, validating the holder has the skills necessary to be an administrator for Citrix XenApp products.

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Who should attend?

The course is intended for IT professionals such as server, network and systems administrators who are familiar with Microsoft Windows environments. It is also suitable for those with previous experience of Citrix XenApp, such as those wishing to upgrade their skills to match the newest version.



The course is open to anyone, but we recommend you have the following knowledge:

  • Familiarity with Microsoft Windows Server 2008 R2

  • Experience with Microsoft SQL Server or enterprise database servers

  • Experience with Active Directory and Group Policy

  • Basic understanding of Microsoft Remote Desktop Services

  • Familiarity with application virtualization technologies, such as Citrix application streaming or Microsoft App-V

  • Basic understanding of Windows Server networking concepts, such as DNS, IIS®, load balancing, and file and printing services

  • Exposure to basic system administration concepts, including logging, software upgrade procedures and high availability operations

  • Familiarity with server monitoring tools

  • Basic understanding of VPN concepts, including SSL encryption and certificates

Citrix XenApp 6.5 Administration Exam

The XenApp 6.5 Administration exam is not included during the course but you will be provided with an exam voucher to book it through Pearson VUE. It uses the following format:

  • 90 minutes duration

  • Multiple choice

Available delivery methods for this course:





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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Citrix XenApp 6.5 Administration FAQs

It is recommended to have knowledge of Microsoft Windows Server 2008 R2, enterprise database servers and other technologies. See the Prerequisites section of this page for more details.
An exam voucher is included to take the Citrix XenApp 6.5 Administration exam through Pearson VUE.
Your instructor will be an expert in Citrix technologies, with extensive XenApp experience.
The course will begin at 9am and finish at 5pm each day.

Training Course delivered by 2017 Arrow Electronics, Inc.

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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