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Course information

VeriSM™ Essentials Training Course Overview

1. Module: The Service Organisation

  1. Organisational Context – Delegates will learn how to define the key elements of an organisation whilst defining how to optimize organisational interactions
  2. Organisational Governance – Delegates will learn how to define the elements of organisational governance and explain how the governance “flows” through an organisation
  3. Digital Transformation – Delegates will learn how to define the impact of new technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: Service Culture

  1. The Service Culture – Delegates will be able to define a service culture and explain the elements of a service culture

3. Module: People and Organisational Structure

  1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.
  2. Service Management Challenges – Delegates will learn how to explain the methods to overcome team challenges and explain the challenges of managing consumers. To be able to describe the elements of communications and explain organisational change principles.

4. Module: The VeriSM™ Model

  1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
  2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
    1. Define.
    2. Produce.
    3. Provide.
    4. Respond.

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Who should attend this VeriSM™ Essentials Training Course?

VeriSM™ Essentials training has been designed to introduce fundamental service management skills and knowledge. This VeriSM™ training course is aimed at IT Professionals interested in adopting/adapting the VeriSM™ Model into their organisation.

VeriSM™ Essentials training is recommended for graduates and undergraduates who are looking to join an organisation and required a basic understanding of IT Service Management. This VeriSM™ training course is also designed for Manager and executives who are involved in the delivery of value to customers and required knowledge in IT Service Management.

VeriSM™ Essentials Prerequisites

There are no formal prerequisites to attend this VeriSM™ training or to take the VeriSM™ Essentials Exam.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age. Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

 

Our VeriSM™ Essentials course is accredited by EXIN.

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What’s included in this VeriSM™ Training Course?

  • VeriSM™ Essentials Exam
  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor
  • Refreshments

VeriSM™ Essentials Exam Information

  • Duration: 30 Minutes
  • Questions: 20 Multiple Choice ‘Closed Book’
  • Pass mark: 65% (13 out of 20)

The VeriSM™ Essentials exam is carried out through EXIN.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
There are no formal prerequisites to attend this VeriSM™ training or to take the VeriSM™ Essentials Exam.
VeriSM™ Essentials training has been designed to introduce fundamental service management skills and knowledge. This VeriSM™ training course is aimed at IT Professionals interested in adopting/adapting the VeriSM™ Model into their organisation.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for VeriSM™ Essentials certification in Australia starts from AUD1195
The Knowledge Academy is the Leading global training provider in the world for VeriSM™ Essentials.
Please see our VeriSM™ courses available in Australia

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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