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Module 1: Dealing with and Recognising Different Types of Callers
Module 2: Understanding the Role of a Receptionist
Module 3: Importance of First Impressions
Module 4: Projecting a Professional Image
Module 5: Successful Questioning Techniques
Module 6: Maintaining a Positive Attitude
Module 7: Building Rapport Techniques
Module 8: Effective Listening Skills
Module 9: Dealing with Cold Callers
Module 10: Tone, Pitch, and Pace
Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional
The Reception Skills Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Reception Skills Training Course can be beneficial for a wide range of professionals, including:
There are no formal prerequisites for the Reception Skills Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.
Reception Skills are significant for any organisation's first impression, acting as the initial touchpoint between a business and its clients, stakeholders, or visitors. The role of a Receptionist encapsulates the essence of hospitality, communication proficiency, and the ability to manage multifaceted situations with grace. Proficiency in Reception Skills is crucial for professionals in PA and Secretarial roles. As the initial point of contact, they must create a lasting impression. Their ability to greet visitors, handle phone calls, and manage various administrative tasks is vital to organisational success. Therefore, mastery in Reception Skills is imperative for those pursuing excellence in this domain, ensuring they stand out in their careers.
This intensive 1-day Reception Skills Training Course is designed to provide delegates with practical knowledge and hands-on experience. They will learn how to manage front desk operations efficiently, handle phone etiquette, and address various scenarios they may encounter. This training empowers individuals to become confident and effective Receptionists,.
Upon completing a Reception Skills Training Course, delegates will be equipped with the expertise to manage front-desk interactions confidently, ensuring a positive and lasting first impression for visitors. This enhanced skill set will enable them to handle diverse situations with professionalism, elevating the overall image and efficiency of their organisation.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Reception Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Reception Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Reception Skills. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Reception Skills sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Reception Skills at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our Reception Skills offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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