Retired: ITIL® Foundation And Practitioner - Philippines

Who should attend this ITIL® Training Course?

The course is intended for those looking for a practical understanding of ITIL®, including its main concepts and how to adopt and adapt them where needed.

ITIL® Foundation and Practitioner Prerequisites

There are no prerequisites for this course.

ITIL® Foundation and Practitioner Training Course Overview

ITIL® Foundation and Practitioner combines training and exams for the ITIL® Foundation and Practitioner certifications into one 4-day course, providing you with a full understanding of ITIL® and how to adopt and adapt it into your organisation. Our ITIL® Foundation and Practitioner training is split into two parts: ITIL® Foundation and ITIL® Practitioner.

The first part, ITIL® Foundation, provides a beginner’s guide to ITIL® and introduces the IT service lifecycle, its key concepts and terminology. It provides fundamental knowledge for those new to ITIL® and can be beneficial for both operational staff and senior management. The second part, ITIL® Practitioner focuses on how to apply ITIL® practices for Continual Service Improvement in an organisation by adopting and adapting them to fit business needs. Designed for those who have learned the basics of ITIL®, the course provides practical knowledge which allows ITIL® to be fitted into existing IT operations.

ITIL® helps businesses align their IT needs with their organisational goals. Practised all over the world, it is the global standard in IT service management. ITIL® ensures IT projects follow a practical and repeatable best practice methodology based on the experience of thousands of organisations around the world.

This ITIL® Foundation and Practitioner course is fully accredited by PeopleCert on behalf of AXELOS.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What's included in this ITIL® Training Course

The following is included with this ITIL® Foundation & Practitioner course:

• ITIL® Foundation Examination
• ITIL® Practitioner Examination
• Certificate
• Experienced ITIL® instructor 
• Refreshments 

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

• Type of questions: Multiple Choice.
• Duration: 60 Minutes.
• Material Allowed: None, this is a ‘closed book’ exam.
• Number of marks: 40 marks, there are 40 questions each worth 1 mark.
• Pass Mark: 26 marks, you will need to get 26 questions correct (65%) to pass the exam.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Practitioner Examination Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

ITIL® Practitioner exam format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Mark: 28 marks out of 40 required to pass (70%)
• Duration: 135 minutes
• Open Book: Yes, candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.