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Course Information

Root Cause Analysis Course Outline

Module 1: Introduction to Root Cause Analysis 

  • What is Root Cause Analysis?
  • Casual Factors
  • Direct Cause Vs Root Cause
  • Goals of Root Cause Analysis
  • Root Cause Identification

Module 2: Improvement Methodologies

  • 3 Cs
  • Eight Ds
  • PDCA (Plan, Do, Check, Act):
  • Kaizen
  • Kaizen Limitations
  • Kepner-Tregoe Analysis

Module 3: Gather and Manage Data

  • Overview
  • Data Collection
  • Gather Data

Module 4: Root Cause Analysis Techniques

  • Introduction
  • Five ‘Whys’
  • Cause and Effect
  • Pareto Analysis
  • Change Analysis
  • Barrier Analysis
  • Scatter Diagrams Correlation and Regression
  • Correlation and Causation
  • Forecasting
  • Pearson's Correlation Coefficient (R)
  • Regression Analysis with Scatter Diagrams
  • Events and Causal Factors Analysis / Flow (Process) Diagram
  • Fault Tree Analysis
  • Control Charts / Run Charts
  • Benefits of using a Control Chart
  • Run Charts

Module 5: Generate and Evaluate Effective Solutions

  • Effective Solution Process
  • 7 Steps of Problem Solving
  • Edward De Bono and The Six Working Hats
  • De Bono’s Six Working Hats
  • Other Prioritisation/Consensus Tools

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Who should attend this Root Cause Analysis Training?

This ITIL Certification  is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

  • Quality Assurance Professionals
  • Operations Managers
  • Project Managers
  • Safety and Risk Management Professionals
  • Problem-Solving Teams
  • Process Improvement Specialists
  • Manufacturing and Production Managers

Prerequisites of this Root Cause Analysis Training Course

There are no formal prerequisites for this  ITIL Certification. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Course Overview

Root Cause Analysis is a process to identify the problem and find the solution to solve it at the root level. This ITIL Certification  is designed to identify the difficulties a company should solve to streamline its processes and achieve its objectives. Studying this training assists organisations in discovering underlying mistakes in the development process and allows teams to take appropriate action to address the problems or prevent them from occurring in the future.

Additionally, pursuing this ITIL Certification provides individuals with lucrative knowledge and skills in Root Cause Analysis to get better and enhanced job profiles with a high pay scale.

This 1-day Root Cause Analysis Training  provides delegates with a complete understanding of how the facilitator collects and organises information. They will learn to use transfer symbols to connect the inputs and outputs of related fault trees. They will also learn how to sort out priority concerns and avoid working on the wrong issue. Our highly expert trainer with years of teaching experience will conduct this training and equip delegates with the core concepts of Root Cause Analysis (RCA).

Course Objectives:

  • To learn how to increase customer satisfaction and team collaboration
  • To find the actual cause before taking corrective actions by using the KT method
  • To know how to make a balanced decision when alternatives are unclear
  • To clarify decision-making roles and responsibilities with DA analysis
  • To organise and manage the thinking process to make the discussion productive
  • To learn about the various techniques of the Thinking Hats of De Bono

At the end of this ITIL  Training, delegates will be able to identify and eliminate possible failures in a system by using Fault Tree Analysis (FTA). They will be able to find permanent solutions for the reoccurring problems.


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What’s included in this Root Cause Analysis Training?

  • World-Class Training Sessions from Experienced Instructors
  • Root Cause Analysis Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Root Cause Analysis FAQs


This course includes 1 day of classroom training from an expert instructor, courseware book including slides, and a certificate of achievement upon completion.
No, this course does not include an exam and no exam is required to complete the course or receive a certificate.
Your instructor will be a quality management expert with years of experience with using Root Cause Analysis methodologies.
The price for Root Cause Analysis certification in Philippines starts from $995
The Knowledge Academy is the Leading global training provider for Root Cause Analysis.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +44 1344 203999 and speak to our training experts, we should be able to help you with your requirements.