Who should attend IT Service Manager Course?
This CITSM training course has been designed specifically for individuals who would like to earn a career in IT Service Management.
Certified IT Service Manager Prerequisites
There are no formal prerequisites for CITSM, so anyone can attend.
Certified IT Service Manager (CITSM) Course Overview
This Certified IT Service Manager (CITSM) training course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. Individuals will learn how to meet the needs of their organisation more effectively, to expand the achievement of business benefits.
This training course will define the concept of Service Management and identify fundamental best practices. A substantial portion of this course will concentrate on the role and responsibilities of an IT Service Manager. As well as this, delegates will be guided through the Service Life Cycle, whereby components such as Change Management, quality achievement, and development sustainability will be explored, to ensure the evolution of competent IT Service Managers.
Upon certification, delegates will be able to apply their extensive knowledge and should be able to perform the role of IT Service Manager more than within their business, by coordinating managerial processes with existing organisational structure.