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Module 1: Introduction to IT Service Management
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5: Service Operation
Module 6: Continual Service Improvement
Module 7: ITSM implementation and Challenges
This ITIL Certification Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. However, it is especially beneficial for these professionals:
There are no formal prerequisites for this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.
IT Service Managers oversee IT personnel and assignments, ensure consistent user connectivity and network functionality, maintain computer systems and software applications, and cultivate relationships with external clients. IT Service Management (ITSM) is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes or technologies to provide value.
This ITIL Certification Training will equip learners with work experience that deals with IT services, the notion of Service Management, and essential best practices. It also provides learners with the skills and knowledge required to work as an IT Service Manager, who performs incident analysis and suggests action items within an organisation.
This 2-day Certified IT Service Manager (CITSM) Training Course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. During this training, delegates will learn how to meet the needs of their organisation more effectively and expand the achievement of business benefits. They will also gain a deep understanding of the principles, practices, tools, and techniques needed to implement and manage IT services effectively. Our highly skilled and professional instructor with years of teaching experience will conduct this course and equip delegates with knowledge of IT service management.
At the end of this training, delegates will be able to detect and resolve IT issues before they impact business operations. They will also be able to apply IT service management concepts in real-world scenarios.
Certified IT Service Manager (CITSM) Examination Information
To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Great session, very knowledgable.
We had good discussions and the course content was well explained and detail.
Very good trainer.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water