ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

  • Introduction to Incident Management
  • Value Streams and Processes
  • Organisations and People
  • Partners and Suppliers
  • Incident Management Capability Development

Module 2: Service Desk  

  • Key Concepts of the Service Desk
  • Processes of the Practice
  • Roles and Competencies of the Practice
  • How does Information and Technology Support and Enable the Practice?
  • Role of Partners and Suppliers in the Practice​
  • ITIL Capability Model Used to Develop the Practice​
  • Recommendations for The Practice Success​

Module 3: Problem Management

  • Introduction to Problem Management
  • Value Streams and Processes
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Problem Management Capability Development

Module 4: Service Request Management

  • Key Concepts of Service Management
  • Value Streams and Processes
  • Organisation and People
  • Role of Information and Technology Support
  • Role of Partners and Suppliers in the Practice​
  • Service Request Management Capability Development

Module 5: Monitoring and Event Management

  • Introduction to Monitoring and Event Management  
  • Value Stream and Processes
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Monitoring and Event Management Capability Development

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Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

  • IT Support Specialists
  • IT Managers
  • Service Desk Managers
  • Incident Managers
  • Problem Managers
  • Change Managers
  • Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

Information Technology Infrastructure Library (ITIL®) is a globally recognised framework for IT service management, offering best practices to align IT services with business needs and enhance efficiency. ITIL® 4 Specialist: Monitor, Support, and Fulfil Training focuses on optimising IT service performance, providing effective user support, and efficiently fulfilling service requests. Studying this training will equip individuals with skills to enhance IT operations, improve user support, and streamline service delivery. This training course helps organisations by enhancing IT service quality, reducing downtimes, streamlining support processes, and ensuring timely fulfilment of user requests. Moreover, individuals can gain a deeper understanding of ITIL® practices, enhance problem-solving abilities, and develop a strategic approach to IT service management and customer satisfaction.  

The Knowledge Academy’s 3-day ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course provides delegates with comprehensive knowledge of monitoring techniques, support protocols, service request execution, and best practices in IT service management. Delegates will learn how to optimise service performance, streamline support processes, enhance user experience, and effectively manage service request lifecycles. They will also learn to anticipate service disruptions, refine support protocols, and prioritise critical service requests effectively. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course.

Course Objectives  

  • To provide a comprehensive understanding of incident management and its importance
  • To equip participants with the essential knowledge and skills for service desk operations
  • To explore the intricacies of problem management and its role in service continuity
  • To highlight the significance of service request management in enhancing user experience
  • To introduce participants to the world of monitoring and event management in IT environments
  • To impart expertise on the optimisation of monitoring and event management for better service outcomes

After attending this training, delegates will be able to effectively monitor IT services, provide timely support, accomplish user requests, and drive continual service improvement. They will also be able to analyse performance metrics, implement best practices, and enhance overall service quality.

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What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

  • ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
  • Digital Delegate Pack

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ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65% or 39/60 Marks 
  • Duration: 1 hour and 30 minutes 
  • Open Book/ Closed Book: Closed Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course FAQs

We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments.
The duration of this ITIL Certification Course is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
The price for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course certification in Philippines starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Philippines

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