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ITIL® Practitioner - United Kingdom

Key points about this course


Duration: 2 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7

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  • Our ITIL® Practitioner training course is fully accredited by PeopleCert
  • Includes official course materials, candidate pack, exam, and certificate 
  • High pass rates, having successfully trained over 10,000 delegates in ITIL®

Available delivery methods for this course

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Course Information

ITIL® Practitioner Training Course Overview

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business. The training course lasts for 2 days.

Our comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation. Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.

This practical level of understanding makes ITIL® Practitioner particularly suitable with introducing ITIL® into the workplace.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Practitioner Training Course Outline

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® Practitioner Training Course?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

ITIL® Practitioner Prerequisites

You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
You must have passed ITIL® Foundation to take this course.
The course fee includes 2 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack including presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Practitioner certification in the United Kingdom starts from £495
The Knowledge Academy is the Leading global training provider in the world for ITIL® Practitioner.
Please see our ITIL® Training courses available in the United Kingdom

What's included in this ITIL® Practitioner Training Course?

The following is included with our ITIL® Practitioner training course:

  • The ITIL® Practitioner Examination
  • The Knowledge Academy ITIL® Practitioner Manual 
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments

ITIL® Practitioner Exam Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • 40 multiple choice questions
  • 135 minutes
  • Pass mark: 70% or 28/40
  • Open book

 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Booking ITIL training for more than one person?

Save an extra 15% off all ITIL Group Bookings/ Onsites when purchased this month

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VirtualLive Virtual
Wed 28th Aug 2019
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£895
London
Wed 28th Aug 2019
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£895
Sheffield
Wed 4th Sep 2019
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£1995
Milton Keynes
Wed 4th Sep 2019
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£1295
Glasgow
Wed 4th Sep 2019
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£1295
London
Wed 11th Sep 2019
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£895
Manchester
Wed 18th Sep 2019
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Norwich
Wed 18th Sep 2019
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£1495
VirtualLive Virtual
Wed 25th Sep 2019
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£895
London
Wed 25th Sep 2019
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£895
Reading
Wed 25th Sep 2019
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£1295
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£1295
Cambridge
Wed 2nd Oct 2019
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£1995
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Wed 9th Oct 2019
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London
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London
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London
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Maidstone
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£895
London
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£1295
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Belfast
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£1995
London
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Norwich
Wed 8th Jul 2020
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£1995
Belfast
Wed 8th Jul 2020
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£1995
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£895
Edinburgh
Wed 15th Jul 2020
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£1295
Milton Keynes
Wed 15th Jul 2020
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London
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London
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Liverpool
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Manchester
Wed 12th Aug 2020
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£895
Sheffield
Wed 12th Aug 2020
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£1995
Southampton
Wed 12th Aug 2020
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VirtualLive Virtual
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£895
Birmingham
Wed 19th Aug 2020
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£895
Bristol
Wed 19th Aug 2020
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£1295
Leeds
Wed 26th Aug 2020
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£1295
Brighton
Wed 26th Aug 2020
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£1495
London
Wed 2nd Sep 2020
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£895
Aberdeen
Wed 2nd Sep 2020
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£1995
Reading
Wed 2nd Sep 2020
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£1295
Manchester
Wed 9th Sep 2020
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£895
Glasgow
Wed 9th Sep 2020
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£1295
Birmingham
Wed 16th Sep 2020
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£895
Maidstone
Wed 16th Sep 2020
Places available
£1995
Cambridge
Wed 16th Sep 2020
Places available
£1995
Milton Keynes
Wed 23rd Sep 2020
Places available
£1295
Nottingham
Wed 23rd Sep 2020
Places available
£1495
London
Wed 30th Sep 2020
Places available
£895
Newcastle
Wed 30th Sep 2020
Places available
£1495
Edinburgh
Wed 30th Sep 2020
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£1295
Cardiff
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£1495
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Birmingham
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Manchester
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£895
Norwich
Wed 21st Oct 2020
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£1995
London
Wed 28th Oct 2020
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£895
Sheffield
Wed 28th Oct 2020
Places available
£1995
London
Wed 4th Nov 2020
Places available
£895
Southampton
Wed 4th Nov 2020
Places available
£1495
Cambridge
Wed 4th Nov 2020
Places available
£1995
Manchester
Wed 11th Nov 2020
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£895
Liverpool
Wed 11th Nov 2020
Places available
£1495
Nottingham
Wed 11th Nov 2020
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£1495
Newcastle
Wed 11th Nov 2020
Places available
£1495
VirtualLive Virtual
Wed 18th Nov 2020
Places available
£895
London
Wed 18th Nov 2020
Places available
£895
Birmingham
Wed 18th Nov 2020
Places available
£895
Glasgow
Wed 18th Nov 2020
Places available
£1295
Milton Keynes
Wed 18th Nov 2020
Places available
£1295
Leeds
Wed 18th Nov 2020
Places available
£1295
London
Wed 25th Nov 2020
Places available
£895
Bristol
Wed 25th Nov 2020
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£1295
Maidstone
Wed 25th Nov 2020
Places available
£1995
Reading
Wed 25th Nov 2020
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£1295
Cardiff
Wed 2nd Dec 2020
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£1495
Dublin
Wed 2nd Dec 2020
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€1495
VirtualLive Virtual
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£895
London
Wed 9th Dec 2020
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Edinburgh
Wed 9th Dec 2020
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£1295
Leeds
Wed 9th Dec 2020
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£1295
Birmingham
Wed 16th Dec 2020
Places available
£895
Manchester
Wed 16th Dec 2020
Places available
£895
Belfast
Wed 16th Dec 2020
Places available
£1995
Aberdeen
Wed 16th Dec 2020
Places available
£1995
Reading
Wed 23rd Dec 2020
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£1295
Bristol
Wed 23rd Dec 2020
Places available
£1295
Brighton
Wed 23rd Dec 2020
Places available
£1495

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Key points about this course


Duration: 2 Days*

Pre-requisites: - ITIL® 4 Foundation

Accredited: Yes

Support: 24/7


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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