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Course Information

Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and Service Level Agreement (SLA)

  • What is an SLA?
  • Writing SLAs
    • First Page of Document
    • Agreement Overview
    • Service Agreement
  • Specification of SLAs
  • Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

  • Specification in Procurement
  • Need of Specification
  • Procurement Functions Relationship with Specifications
  • What is SLA in Procurement?
  • Role of SLA in Procurement
  • Service Level Agreements for Goods and Services Purchases

Module 3: Specification Types

  • Requirement Specifications
  • Design Specifications
  • Material Specifications
  • Standard Specifications
  • Interface Specifications
  • Test Specifications
  • Performance Specifications
  • Quality Specifications

Module 4: Developing Specifications and Service Level Agreements (SLAs)

  • Goal of Specification Development Phase
  • Common Tasks
  • Specification Development Process
  • Write a Product Specification Sheet
  • Write a Technical Specification
  • Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

  • Supplier Service Level Agreements
  • Steps to Continuously Manage Vendor Performance and SLAs
  • Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

  • Service Monitoring
  • Process
  • Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

  • SLA Development Process
  • Form of an Enterprise SLA

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Prerequisites

There are no formal Prerequisites for attending this Specification and Service Level Agreement (SLA) Training course.

Audience

This course is ideal for everyone who wants to know how to write product specifications and agreements to deliver those specifications.

Specification and Service Level Agreement Training Course Overview

The specification is the statement of service or product needs, including workmanship, material, and methods. A Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered. Specifications and SLAs are intended to enhance the procurement process by ensuring that providers and customers negotiate and agree on what is required to be supplied. This training session provides learners with the knowledge of documenting the cost of the overall quantity of work and agreement between the customer and service provider. Obtaining the required knowledge and skills in managing documentation and agreement will help them gain high-profile ranks in multinational corporations and expand their professional network quickly.

In this 1-day Specification and Service Level Agreement (SLA) Training course, delegates will thoroughly understand product requirement stamen and the agreement to deliver them. During this training, they will learn about different types of specifications that are detailed enough to implement or action. They will also learn how to negotiate enterprise SLA depending on two entities entering a contract. Our highly knowledgeable instructor will lead this training with years of teaching experience in soft skills courses.  

Course Objectives

  • To identify both the services required and the expected level of service
  • To implement strategy and manage operations through specification
  • To provide appropriate KPI and KQI measures at the rate of sample needed
  • To assure that corrective actions can be taken and form reports
  • To customise SLAs to meet specific service and customer requirements
  • To build the product with particular features and functionalities

After completing this training, delegates will be able to communicate information with their team about business directives, users, and any other criteria in designing and developing products. They will also be able to write an agreement that ensures equal consistent outcomes and expectations.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Specification and Service Level Agreement Training FAQs

FAQ's

The specification is the statement of service or product needs, including workmanship, material, and methods. It is a business tool that is used to manage operations and implement the strategy.
There are no formal Prerequisites for attending this Specification and Service Level Agreement (SLA) Training course.
This course is ideal for everyone who wants to know how to write product specifications and agreements to deliver those specifications.
Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered.
Requirement, design, material, standard, interface, test, performance, and quality specifications are the different types of specifications used to implement the strategy.
SLA is written by evaluating current service levels, identifying objectives, choosing contract format, determining the level of service, articulating terms of the agreement, clarifying performance expectations, online payment expectations, revising and editing, and obtaining necessary approvals.
In this training course, you will learn about specifications, SLA, specifications of SLA, specification in procurement, the role of SLA in procurement, writing an SLA, developing specifications, SLA management, SLA reporting, SLA negotiation, and other related concepts.
The price for Specification and Service Level Agreement Training certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider in the world for Specification and Service Level Agreement Training.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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