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Course Information

Office Manager Masterclass​​ Course Outline

Module 1: Become an Office Manager

  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Course
  • Ten Commandments of Positive Relationships
  • Self-Awareness affects Your Self-Image
  • Communication and Barriers
  • Asking Good Questions
  • Listening Skills
  • Body Language and Frame of Reference
  • Johari Windows
  • Five Approaches to Relationship
  • Self-attitude and Persuasion
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Tools to Fight Procrastination
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation
  • Discipline is the Key to Stay Organised

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation
  • Steps to Delegation
  • When, How and What to Delegate?
  • Choosing the Right Person
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

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In this training, there are no formal prerequisites.


This Office Manager course is ideal for everyone, and it is much more beneficial for:

  • Clerks, Admin Assistants, PAs
  • Secretaries, Customer Support

Office Manager Masterclass​​ Course Overview

An office manager is a person who is responsible for organising all of the administrative activities that helps in the smooth working of an office. They need to be skilled at supervising other staff fairly and consistently. An office manager acts as the supervisor for administrative support staff.

This 1-day Office Manager course allows delegates to become office managers who are employed across the board in the public, private, and charity sectors. In brief, they are employed by any organisation that runs an office, from small businesses to public bodies and multinational corporations.

At the end of this training, delegates will be able to work with different personalities and improve their time management skills. Also, they will be able to understand their responsibilities.

Responsibilities typically include:

  • Typing and dealing with correspondence, complaints and queries
  • Preparing letters, presentations, and reports
  • Supervising and monitoring the work of secretarial, clerical and administrative staff
  • Organising induction programmes for new employees
  • Ensuring that health and safety policies are up to date
  • Attending meetings with senior management

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Office Manager Masterclass FAQs


Please arrive at the venue at 8:45am.
In this training, there are no formal prerequisites.
This Office Manager course is ideal for everyone, and it is much more beneficial for: • Clerks, Admin Assistants, PAs • Secretaries, Customer Support
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Office Manager Masterclass certification in Australia starts from AUD1795
The Knowledge Academy is the Leading global training provider in the world for Office Manager Masterclass.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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We may not have any package deals available including this course. If you enquire or give us a call on +61 272026926 and speak to our training experts, we should be able to help you with your requirements.