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Module 1: Introduction
Lab: Service in Dynamics 365 Orientation
Module 2: Case Management
Lab: Working with Cases
Lab: Service Level Agreements and Cases
Module 3: Working with Queues
Lab: Create a Case Routing Queue
Module 4: Using the Knowledge Base
Lab: Create Knowledge Base Articles
Lab: Create a Case and Interact with the Knowledge Base
Module 5: Interactive Service Hub
Lab: Using the Interactive Service Hub
Module 6: Service Analysis
Lab: Explore the Service Reports
Lab: Service Goals and Metrics
Lab: Explore the Service Charts and Dashboards
In this Microsoft Dynamics 365 for Customer Service 55260A training course, there are no formal prerequisites.
This training course is ideal for anyone who wants to attain in-depth knowledge about the service components of Dynamic 365. However, it will be more beneficial for:
Microsoft Dynamics 365 for Customer Service training course will provide you with a hands-on experience of the service's features and components of Microsoft Dynamics 365. Pursuing this Microsoft Dynamics 365 for Customer Service training course enables the delegates to understand the service case management process in Dynamics 365. It will give elaborated information to track and resolve customer requests with cash records and usage of Service Level Agreements to handle service entitlements and utilise the Knowledge Base to resolve customer issues faster. This obtained information will lead you to attain many greater designations such as senior technical lead, dynamics CRM developer, Microsoft dynamics, data engineer, salesforce marketing cloud application developer, and many other job titles.
The Knowledge Academy’s 1-day Microsoft Dynamics 365 for Customer Service 55260A is sketched for the delegates to examine common customer service scenarios. Delegates will obtain insights into dynamics 365 service fundamentals to boost the efficiency of marketing, sales, and customer service teams. During this training course, delegates will also gain an understanding of tracking, managing and resolving customer service requests using case records in Microsoft Dynamics 365.
It also accommodates the delegates with various knowledgeable concepts to increase their calibre, such as:
At the end of this training course, delegates will gain a comprehensive acquaintance about the case management process. Delegates will also be able to create a new service level agreement and reactivate, cancel and delete cases. Our highly expert trainer with abundant knowledge has curated this training course to recognise the foundations of case management and case records in Microsoft Dynamics 365 used to track, manage, and handle customer care requests.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Microsoft Dynamics 365 Training
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water