In this Microsoft Dynamics 365 for Customer Service 55260A training course, there are no formal prerequisites.
This training course is ideal for anyone who wants to attain in-depth knowledge about the service components of Dynamic 365. However, it will be more beneficial for:
- Customer Service Representatives (CSR)
- Service Managers
Microsoft Dynamics 365 for Customer Service 55260A Course Overview
Microsoft Dynamics 365 for Customer Service training course will provide you with a hands-on experience of the service's features and components of Microsoft Dynamics 365. Pursuing this Microsoft Dynamics 365 for Customer Service training course enables the delegates to understand the service case management process in Dynamics 365. It will give elaborated information to track and resolve customer requests with cash records and usage of Service Level Agreements to handle service entitlements and utilise the Knowledge Base to resolve customer issues faster. This obtained information will lead you to attain many greater designations such as senior technical lead, dynamics CRM developer, Microsoft dynamics, data engineer, salesforce marketing cloud application developer, and many other job titles.
The Knowledge Academy’s 1-day Microsoft Dynamics 365 for Customer Service 55260A is sketched for the delegates to examine common customer service scenarios. Delegates will obtain insights into dynamics 365 service fundamentals to boost the efficiency of marketing, sales, and customer service teams. During this training course, delegates will also gain an understanding of tracking, managing and resolving customer service requests using case records in Microsoft Dynamics 365.
It also accommodates the delegates with various knowledgeable concepts to increase their calibre, such as:
- Case assignment and routing
- Cases and activities
- Case routing rules
- Processes and queues
- Knowledge base concepts
- Working with articles
At the end of this training course, delegates will gain a comprehensive acquaintance about the case management process. Delegates will also be able to create a new service level agreement and reactivate, cancel and delete cases. Our highly expert trainer with abundant knowledge has curated this training course to recognise the foundations of case management and case records in Microsoft Dynamics 365 used to track, manage, and handle customer care requests.