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Course information

Microsoft Dynamics 365 for Marketing (MB220)​ Course Outline

Part 1: Configure Settings and Core Functionality in Dynamics 365 for Marketing (MB220T01)

Module 1: Marketing Application Configuration

In this module, delegates will learn about advanced settings, marketing content, as well as templates and integrations.

Lessons

  • Configure Advanced Settings
  • Manage Marketing Content and Templates
  • Manage LinkedIn and Power BI Integrations

Module 2: Leads

In this module, delegates will learn how to create, manage and score leads.

Lessons

  • Create and Manage Leads
  • Assess Sales Readiness

Module 3: Marketing Forms and Pages

In this module, delegates will acquire knowledge of how to create marketing forms and pages.

Lessons

  • Create Marketing Forms
  • Create Marketing Pages
  • Manage Internet Marketing

Module 4: Segments and Lists

This module explains how to manage segments, subscription centres, lists and double opt-in process.

Lessons

  • Configure Static and Dynamic Segments
  • Create a Subscription List
  • Set up a Subscription Centre Page
  • Double Opt-In Process

Module 5: Marketing Emails

In this module, delegates will learn how to create e-mail messages in Dynamics 365 for Marketing.

Lessons

  • Create Email Message

Module 6: Customer Journeys

In this module, delegates will learn about customer journey creation process.

Lessons

  • Create Customer Journeys

Module 7: Insights

In this module, delegates will learn how to view, understand and manage customer insights.

Lessons

  • Marketing Insights
  • Customer Insights
  • Marketing Execution Insights
  • Lead Management Insights
  • Internet Marketing Insights

Part 2: Set up Events and Surveys in Dynamics 365 for Marketing (MB220T02)

Module 1: Events

In this module, delegates will acquire knowledge of how to manage event planning and execution in Dynamics 365 for Marketing.

Lessons

  • Manage Event Planning
  • Manage Event Execution

Module 2: Voice of the Customer

In this module, delegates will learn how to configure, design and distribute voice of the customer surveys.

Lessons

  • Create Surveys

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Prerequisites

There are no pre-requisites for attending this course.

Audience

This course is for IT Professionals and Marketing Professionals who wish to learn about dynamics 365.

Microsoft Dynamics 365 for Marketing (MB220)​ Course Overview

This course explains configuring and managing advanced settings and core features within Dynamics 365 for Marketing. In this course, core features include leads, segments, lists, marketing forms, marketing pages, marketing emails, customer journeys and analytics. 

In Dynamics 365 for Marketing, you can turn prospects into business relationships. In this course, delegates will learn how to find and nurture more sales-ready leads by moving beyond basic email marketing. They will also acquire knowledge of how to connect sales and marketing, automate processes and make smarter decisions to maximise marketing ROI. This course explains the marketing application configuration needed to get started. This course also covers creating marketing forms and pages.

Delegates will learn how to break up leads and contacts through segmentation to help focus on marketing efforts. Also, delegates will gain an understanding of how to create email marketing messages using advanced designer functionality. In this 1-day course, delegates will acquire knowledge of how to view, understand and manage customer insights. Delegates will also learn all the settings and core functionality within Dynamics 365 for Marketing. In this course, delegates will acquire knowledge of how to manage event planning and execution in Dynamics 365 for Marketing.

The bundle summarises the contents of the following courses:

Configure settings and core functionality in Dynamics 365 for Marketing (MB220T01)

Set up Events and Surveys in Dynamics 365 for Marketing (MB220T02)

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
There are no pre-requisites for attending this course.
This course is for IT Professionals and Marketing Professionals who wish to learn about dynamics 365.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 4 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Microsoft Dynamics 365 for Marketing MB220 certification in Australia starts from AUD3295
The Knowledge Academy is the Leading global training provider in the world for Microsoft Dynamics 365 for Marketing MB220.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Microsoft Dynamics 365 Training

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Looking for more information on Microsoft Dynamics 365 Training?

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Marketing Functional Consultant Associate Certification

Save 26%
2 courses
Included courses:

Microsoft Power Platform and Dynamics 365 Core MB200AUD4519

Microsoft Dynamics 365 for Marketing MB220AUD3615

Total without package:  AUD8134

Package price:  AUD5995 (Save AUD2139)