Is this course accredited?
Yes, it is accredited by the APMG
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.
Are there any prerequisites for the PRINCE2 examinations?
There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.
What is the structure of the exams?
The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the pre-course reading?
The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.
What are the hours of the course?
The training hours are start at 9am and finish at 5pm approximately
Is there home work?
There is a minimum of 2 hours homework each evening which will be set by the instructor each day
IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?
This has been verified by APMG based on statistics of 1 year from 1 June 2011- 30 June 2012 and is based on volume of delegates
Please explain how I can report my PDUs to PMI that I earned with The Knowledge Academy
You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
- “This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.”By Mame Kanu (Rating: 5 out of 5, 06/05/2012) from London
- “I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.”By James Riggs (Rating: 5 out of 5, 12/04/2012) from Birmingham
- “Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!”By Peter Flowers (Rating: 5 out of 5, 17/03/2012) from Nottingham
- “With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.”By Masood Ali (Rating: 5 out of 5, 06/02/2012) from London
- “The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.”By Linda Jefferson (Rating: 5 out of 5, 11/01/2012) from Southampton
We do not currently have a video for this course
The ITIL Training Programme
Often the IT organizations remain unable to satisfy their customers. The customers on the other side find the IT organizations slow to respond. Inability of the IT organizations to satisfy their customers gets their trade opportunities reduced. However, adopting the ITIL best practices framework can be beneficial for an organization in this context. ITIL offers processes that help the organizations quickly respond to the business needs and those of their customers’. The request fulfillment process extended by ITIL turns out handy when it comes to fulfilling the requirements of the customers. The request fulfillment process deals with requests from the customers and ensures that those requests are effectively managed, controlled and delivered. It also provides the customers and users with a centralized means of requesting that result in high quality services and lower cost to provide the same. The quick response to what the customers want gets them satisfied and brightens the trade opportunities for the organization.
However, ITIL benefits an organization only if it has been successfully implemented within the same. For that purpose, an organization requires the services of a workforce that has undergone the ITIL Training. To avail exclusive facilities pertaining to the ITIL Training, it is advisable to contact The Knowledge Academy, UK. The Knowledge Academy is a global organization having a widespread training channel extending the expert-training to learners across the world. The revered institution has a state-of-the-art training infrastructure and an experienced faculty in place. It promises detailed and practical-based study to make certain that the candidates get certified in ITIL.
Information Technology Infrastructure Library (ITIL) provides comprehensive processes that are tried and tested. It helps in the quick disposal of tasks by making the best use of time and other available resources. The ITIL Training improves the overall productivity of an organization and minimizes the duplication of efforts. In addition to it, the candidates develop a better understanding of their roles and responsibilities through ITIL Training and make hefty contributions to the success of IT and business. The candidates can develop a profound understanding of the core concepts and processes of ITIL through the ITIL Certification program. The said program helps the candidates to obtain the ITIL Certification, which strengthens their employment prospects.
The ITIL Foundation is an entry level program that helps the candidates to initiate their study in ITIL. The said program helps an organization to create a comprehensive framework that acts as a base on which its IT processes, are composed. The foundation program chiefly concentrates on two sides – Service Delivery and Service Support that include the processes such as incident management, change management, configuration management, security management, financial management, etc.
ITIL has originally been developed by the Office of Government Commerce (OGC), UK. It is fundamentally a set of guidance documented in a set of books. Its first version was documented in 44 books and the second was documented in 10 books. ITIL V3 is the latest version of ITIL that has been documented in a set of five books. The ITIL V3 program supports efficient and better alignment of IT with the business and therefore, it is being increasingly adopted around the world.