|ITIL® Overview||05/09/2014||Coventry||1 day||Book OnlineEnquire|
|ITIL® Overview||10/10/2014||Coventry||1 day||Book OnlineEnquire|
|ITIL® Foundation||27/10/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Overview||07/11/2014||Coventry||1 day||Book OnlineEnquire|
|ITIL® Foundation||24/11/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Overview||05/12/2014||Coventry||1 day||Book OnlineEnquire|
|ITIL® Foundation||22/12/2014||Coventry||3 days||Book OnlineEnquire|
Is this course accredited?
Yes, it is accredited by BCS
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.
Are there any prerequisites for the PRINCE2 examinations?
There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.
What is the structure of the exams?
The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the pre-course reading?
The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.
What are the hours of the course?
The training hours are start at 9am and finish at 5pm approximately
Is there home work?
There is a minimum of 2 hours homework each evening which will be set by the instructor each day
IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?
This has been verified by APMG based on statistics from 1 Jan 2013 - 30 November 2013 and is based on volume of delegates
Please explain how I can report my PDUs to PMI that I earned with The Knowledge Academy
You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
- “I really enjoyed learning the PRINCE2 methodology with The Knowledge Academy. The trainer; Simon was experienced and knowledgeable on the subject and provided us with a new, fresh approach to project management.”By Leon Reeves (Manager) from London
- “I recently attended a PRINCE2 training course for a full week - it was brilliant - there was a lot to take in and lots of homework (every night) but it was worth every penny. I had a really brilliant trainer too. I would recommend this course to anyone! It was excellent - very professionally organised and efficiently delivered. Thank you!”By Charlotte Higgens (Project Officer) from Sheffield
- “I have recently completed my Prince2 training with The Knowledge Academy in their London location and had a really good week. I had a trainer called Ray who was fantastic, very enthusiastic and knowledgeable about Prince2. He went through everything slowly ensuring we were all at the same pace. Thanks to him I passed the prince2 course first time!”By Cameron Glover (Programme Assistant) from London
- “Over all a professional supplier of the Prince2 seminar, with a competent and friendly trainer, who explains and shows the different theories in a manner where it is understandable for all people.”By Caroline Daniels (Project Officer) from Milton Keynes
- “I participated in the PRINCE2 Foundation and Practitioner course and was very happy with the whole process. I received pre course material just after booking the course, with a comprehensive description of the process and the work required before and during the course. The material also included a daily schedule for the course and exam-related questions. The training was performed by a professional tutor who made sure everyone was up to speed at all times. He also made us work together in groups, so we got to know each other a little. I was very happy with the whole experience.”By Anthony Crawford (Project Executive) from London
- “This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.”By Mame Kanu (Senior Programme Manager) from London
- “I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.”By James Riggs (PRINCE2 Project Manager) from Birmingham
- “Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!”By Peter Flowers (Project Manager) from Nottingham
- “With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.”By Masood Ali (Business Analyst) from London
- “The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.”By Linda Jefferson (Project Assistant) from Southampton
We do not currently have a video for this course
Barclays Go ITIL Mad
Back in the early 80’s, the evolution of computing technology moved from the original mainframe-centric infrastructure to a distributed computing resource. Whilst the ability to distribute technology gave organisations more flexibility the side effect was that it provided an inconsistent application of processes for technology delivery and support.
Since ITIL is an approach to IT service management the concept of a service must be discussed by the company in hand. A service is something that provides value to customers.
ITIL is organised around the service lifecycle which includes a very important service strategy, service design, service transition, service operation and a continual service improvement.
Although technologies today allow us to provide robust capabilities that help us afford significant flexibility. Due to the internet which has grown significantly both in ability and the amount of users it is a great use for business opportunities but also a difficulty when it comes to; confidentiality, integrity and availability of services and data. Therefore there are many advantages or benefits of adopting ITIL including;
- ITIL aligns with business needs and because an asset to the business when an IT organisation can recommend solutions as a response to a business need.
- Negotiated achievable service levels
- Predictable, consistent processes put in place
- Efficiency in service delivery
- Measurable, improvable services and processes.
It is due to the large amount of benefits that many companies such as; Barclays are now sending their employees for the ITIL training course. By learning ITIL individuals are able to keep up to date with the latest version of ITIL and prepare their business for any such changes in the market. It is because ITIL is a framework that it is able to adapt to suit any business or industry no matter the size, organisational structure or requirements. This is therefore why Barclays has decided to adopt the ITIL framework in its 3 and a half year change management programme; Galahad. This change has marked a significant improvement in the number of technical support calls that can now be fixed by first line support staff. These members of staff have taken the ITIL training course and are therefore able to implement the tools and techniques in any problem Barclays, as a company faces.
In August of 2006, only 16% of support queries from end users could be fixed at this stage however, by 2007 this was moved to 75% and is continuing to grow today. Barclays made a significant amount of changes to improve their IT support including; ensuring staffing levels are adequate along with training to be incorporated which allows all help desk team members to better appreciate how the bank worked on a daily basis and therefore provide better customer service and increase revenue in the company.
Training of all helpdesk staff needed altering in order to address all support issues and therefore bring Barclays Bank into the 21st century and help them grow to be the best in their arena.
The Knowledge Academy, work with thousands of companies that decide to use the ITIL framework. We are proud to specialise in IT Service Management and look forward to witnessing the future of ITIL.