|ITIL® Foundation||28/04/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||27/05/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||23/06/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||28/07/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||26/08/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||22/09/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||27/10/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||24/11/2014||Coventry||3 days||Book OnlineEnquire|
|ITIL® Foundation||22/12/2014||Coventry||3 days||Book OnlineEnquire|
Is this course accredited?
Yes, it is accredited by BCS
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, the official Managing Successful Projects with PRINCE2 manual, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the both the PRINCE2 Foundation and Practitioner exams.
Are there any prerequisites for the PRINCE2 examinations?
There are no formal prerequisites for this course, however, candidates must achieve a pass at Foundation level before attempting to complete the Practitioner examination.
What is the structure of the exams?
The Foundation exam is multiple choice and the PRINCE2 Practitioner exam is in the "Objective Testing" format, a style of complex multiple-choice examination
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
What is the pre-course reading?
The pre-course study material which is sent upon confirmation consists of; 1) Reading the first 3 chapters of the PRINCE2® manual, “Managing Successful Projects with PRINCE2®” 2) Pre-course workbook to be completed by the Delegate and handed to Trainer at the start of course. 3) 70 multiple choice Questions to test your PRINCE2® with detailed answers. The pre-course work on a The Knowledge Academy course will require around 15 hours of study prior to the course start date.
What are the hours of the course?
The training hours are start at 9am and finish at 5pm approximately
Is there home work?
There is a minimum of 2 hours homework each evening which will be set by the instructor each day
IT'S OFFICIAL: MORE candidates PASS PRINCE2 exams with our courses than any other training provider as verified by APM Group. How is this verified?
This has been verified by APMG based on statistics from 1 Jan 2013 - 30 November 2013 and is based on volume of delegates
Please explain how I can report my PDUs to PMI that I earned with The Knowledge Academy
You will need to complete and submit a PMP Professional Development Activities Reporting Form to PMI. This can be obtained from by visiting www.pmi.org/Certification/Maintain-Your-Credential.aspx
How long until I receive the course confirmation details?
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The Knowledge Academy ITIL® Training day course covers the following topics:
The ITIL Foundation course consists of presentations, exercies and discussons about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
ITIL Foundation 2011 Course Content
Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
Candidates can expect to gain knowledge and understanding in the following
Service Management as a Practice
Efficient development of new services and the improvement of existing services
Functions, Roles and Processes
Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Release and Deployment Management
Service Operation: day to day, business as usual activities
Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
- “I recently attended a PRINCE2 training course for a full week - it was brilliant - there was a lot to take in and lots of homework (every night) but it was worth every penny. I had a really brilliant trainer too. I would recommend this course to anyone! It was excellent - very professionally organised and efficiently delivered. Thank you!”By Charlotte Higgens (Project Officer) from Sheffield
- “I have recently completed my Prince2 training with The Knowledge Academy in their London location and had a really good week. I had a trainer called Ray who was fantastic, very enthusiastic and knowledgeable about Prince2. He went through everything slowly ensuring we were all at the same pace. Thanks to him I passed the prince2 course first time!”By Cameron Glover (Programme Assistant) from London
- “Over all a professional supplier of the Prince2 seminar, with a competent and friendly trainer, who explains and shows the different theories in a manner where it is understandable for all people.”By Caroline Daniels (Project Officer) from Milton Keynes
- “I participated in the PRINCE2 Foundation and Practitioner course and was very happy with the whole process. I received pre course material just after booking the course, with a comprehensive description of the process and the work required before and during the course. The material also included a daily schedule for the course and exam-related questions. The training was performed by a professional tutor who made sure everyone was up to speed at all times. He also made us work together in groups, so we got to know each other a little. I was very happy with the whole experience.”By Anthony Crawford (Project Executive) from London
- “This was a very good course, albeit an intensive week. The trainer taught very well and gave me and my fellow classmates enough help when needed.”By Mame Kanu (Senior Programme Manager) from London
- “I was searching for Prince2 course for awhile and came across The Knowledge Academy who guided me through a simple booking process. I attended the course last week - it was intense but the trainer made it enjoyable.”By James Riggs (PRINCE2 Project Manager) from Birmingham
- “Thanks to The Knowledge Academy for an excellent course and service. The PRINCE2 course was really valuable, the trainer was very knowledgeable. I learned so much in one week, thank you!”By Peter Flowers (Project Manager) from Nottingham
- “With my previous project management experience, I thought the course would be ‘simple’. But it was definitely very intensive and proved truly beneficial to attend the training. Working with other participants sharing experience helped to expand my understanding. The course was delivered maintaining the integrity and intensity of the course; at the same time engaging and sharing the experience from the Trainer which was really useful.”By Masood Ali (Business Analyst) from London
- “The Knowledge Academy made the experience of going through intensive PRINCE2 training very clear and understandable from the initial booking. I found the course instructor not only helpful and insightful, but very easy to approach for additional help at the end of each session. I would absolutely return to The Knowledge Academy for my future training needs.”By Linda Jefferson (Project Assistant) from Southampton
We do not currently have a video for this course
Introduction to ITIL Service Management
The ITIL training course has been around for many years and is needed now more than ever in the world IT service management. Many businesses and organisation have come to rely upon it greatly. Organisations which are operating in dynamic and competitive environments must improve their performance and maintain a competitive advantage over others in their industry, therefore it is crucial to adopt good practices which can help improve capability.
There are several sources which can be used for good practise including; public frameworks and standards. These have been used and validated across many diverse environments and thus the knowledge is distributed artfully across and made publically available. The other source is propriety of knowledge of different organisations and individuals. This is used for the local context and specific business needs.
The ITIL framework itself is a source of good practise when it comes down to service management. This is largely down to the fact that the ITIL library contains; the ITIL core which is a Best Practise publication which is applicable to all business types. The other component is the ITIL complimentary guidance which is a set of publications which guide specific industry sectors and operating models. The overall objective of ITIL is to provide a service for customers that are reliable and fit for working order. ITIL is thus a trusted service partner when it comes to IT service management. The framework itself is well aware of the business requirements and needs or the organisation. ITIL has been employed successfully around the world for over 20 years now and has evolved greatly during its reign. It now provides a broader, holistic approach to the service lifecycle.
In order to completely understand what service management is it is important to understand what services are and how the management of them can benefit an organisation. A customer will always have a desired outcome which they would like to achieve when they purchase a product or a service. The value of a service is how well it meets these requirements. Service management allows the provider to understand the services in which they are providing for the public in order to facilitate the outcomes which the customer desires.
Further to this the service transition is also valuable to the business as it provides the following;
- Enables high volumes of change for the business
- Provides a clear understanding of the level of risk during and after each change
- It aligns a new service with the businesses requirements in mind
- Ensures that all customers can use the new service properly.
Service operation is the next stage in the lifecycle where the planning and designing takes place; these are measured and then executed. This is where the real value can be seen including;
- Agreed levels of service provided to the customers
- Optimisation of the cost and quality of the provided services.
The ITIL service lifecycle provides non-stop support for the business and the customer and this is why it is so famous and well implemented by thousands of companies and organisations around the world.