Leadership Courses

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Leadership Skills Course Outline

Module 1: Introducing Leadership Theories​

  • Leadership
  • Leadership Philosophies
  • Behavioural Study – Ohio State
  • LBDQ
  • LBDQ Behaviours
  • Effective Leaders

Module 2: Leadership Styles

  • What is Leadership Style?
  • Styles of Leadership

Module 3: Organisations and Culture

  • Morgan’s Organisational Metaphors
  • Machines
  • Political Systems
  • Organisms
  • Flux and Transformation
  • Morgan’s Organisational Metaphors
  • Culture
  • Culture is Both Subjective and Objective
  • Culture is Multileveled and Dynamic
  • Individual Vs Group Orientation
  • Cross-Cultural Behaviours

Module 4: Dealing with Difficult or Tricky People

  • Steps for Mediation

Module 5: Understanding the Importance of Motivation

  • Theories of Motivation
  • Motivating the Team to Perform

Module 6: Stages of Team Development

  • What is a Team?
  • Why Does a Team Need Leading?
  • Team Development
    • 1st Stage is Forming
    • 2nd Stage is Storming
    • 3rd Stage is Norming
    • 4th Stage is Performing
    • 5th Stage Adjourning
  • Team Building and Ways to Build Your Team
  • Delegation: Benefits
  • Delegation: Barriers
  • Delegation: Checklist

Module 7: Team Roles

  • Team Roles Overview
  • Who is on Your Team?
  • Belbin Roles
  • Belbin Roles - Strengths
  • Belbin Roles – Allowable Weaknesses

Module 8: Change Management

  • What is Change Management?
  • Dealing with Change

Module 9: Influences of Change

  • Overview of Influences of Change
  • Building Blocks of Change

Module 10: Field-Force Analysis

  • Overview
  • Steps of Field-Force Analysis​

Module 11: Culture and Change

  • What is Organisational Culture?
  • Culture and Change
  • Culture Develops and How to Identify it?

Module 12: Effective Communication

  • Communication Process
  • Types of Communication
  • Communicating with Impact
  • Visual
  • Vocal
  • Verbal
  • Communicating Clearly

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Who should attend this Leadership Skills Training Course?

The Leadership Skills Training is designed for individuals at various levels of an organisation who aim to enhance their leadership abilities and positively impact their teams and projects. This course can benefit a wide range of professionals, including:

  • Aspiring Leaders
  • Team Leaders
  • Middle Managers
  • Supervisors
  • Project Managers
  • Department Heads
  • Entrepreneurs

Prerequisites of the Leadership Skills Course

There are no formal prerequisites for this Leadership Skills Training Course.

Leadership Skills Course Overview

The Leadership Skills Training Course is a comprehensive course designed to equip individuals with the essential skills required for effective leadership. In today's dynamic business landscape, leadership plays a pivotal role in driving success and innovation. This course provides a vital introduction to the topic of leadership skills and highlights its relevance in professional development.

Understanding leadership is crucial for professionals across various industries. Whether you are a seasoned manager or a new entrant in the workforce, mastering Leadership Skills is essential. It empowers individuals to motivate teams, make strategic decisions, and adapt to changing circumstances. This course is particularly valuable for managers, supervisors, and emerging leaders who aim to excel in their roles.

The 1-day training course by the Knowledge Academy offers a focused and practical approach to leadership development. Delegates will gain a deeper understanding of leadership fundamentals, including communication, team building, decision-making, and conflict resolution. With a holistic learning approach, this course will provide delegates with the knowledge and confidence to apply these skills effectively in their professional endeavors.

Course Objectives:

  • To introduce delegates to the core principles of effective leadership
  • To enhance delegates’ communication skills, enabling them to inspire and lead teams
  • To provide practical techniques for building and managing high-performing teams
  • To equip delegates with decision-making strategies tailored for leadership roles
  • To develop conflict resolution skills to foster a harmonious work environment
  • To empower delegates with the knowledge and confidence to take on leadership responsibilities

Upon successful completion of this course, delegates will emerge as more effective and confident leaders, equipped with the skills necessary to inspire and guide their teams toward success in today's dynamic business environment. This enhanced leadership capability will not only benefit their careers but also contribute to the overall growth and success of their organisations.

 

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What’s included in this Leadership Skills Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Leadership Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Supervising a Team Course Outline

This Introduction to Supervising a Team training course will cover the following:

Module 1: Role of the Supervisor

  • Roles and Responsibilities of a Supervisor
  • Importance of Supervision
  • Functions of a Supervisor
  • Supervisor’s Interaction with Others
  • Management Functions
  • Skills Required
  • Challenges
  • Supervision, Management and Evaluation

Module 2: Interpersonal Skills

  • What Does it Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace
  • Influence
  • Trust
  • Communication Process
  • Active Listening Skills
  • Verbal and Nonverbal Communication
  • Good Presentation
  • Oral Communication
  • Presenting Clear Messages
  • Written Communication

Module 3: Motivating Others

  • Motivating People
  • Supervisors and Motivation
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Rewards and Punishments
  • Theory Z
  • Theory W
  • Summary of Theories
  • Humanistic Approach
  • Maslow’s Hierarchy of Needs
  • Tips for Motivation
  • Disciplinary Action
  • Goal Setting and Feedback
  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Check-Act Cycle for Continuous Improvement

Module 4: Power of Planning

  • Identify Objectives and Goals
  • Creating a Plan
  • Overview of Priority Tasks
  • Delegation
    • Benefits
    • Important Points
    • Effective Delegation
  • Decision-Making
    • Theories
    • Process
    • Tools and Techniques
  • Group Problem Solving and Decision Making
  • Questioning Techniques

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Who should attend this Introduction to Supervising a Team Course?

The Introduction to Supervising a Team Course is designed for individuals who are new to or aspiring to take on supervisory roles within an organisation. This course can benefit a wide range of professionals, including:

  • New Supervisors
  • Aspiring Team Leaders
  • Junior Managers
  • Shift Supervisors
  • Project Coordinators
  • Project Managers
  • Department Coordinators

Prerequisites of the Introduction to Supervising a Team Course

There are no formal prerequisites for this Introduction to Supervising a Team Course.

Introduction to Supervising a Team Course Overview

Introduction to Supervising a Team is a crucial Leadership Course that offers a comprehensive overview of the benefits and techniques essential for effective team management. In today's dynamic work environment, the ability to supervise a team is of utmost importance for organisational success.

Understanding the principles covered in this course is vital for professionals who aspire to excel in leadership roles. Team Leaders, Managers, and anyone responsible for overseeing a group of individuals will greatly benefit from mastering the subject. Effective team supervision is the linchpin of a successful organisation.

The 1-day training provided by the Knowledge Academy equips delegates with practical knowledge and skills. They will learn about the specific role of a supervisor, essential interpersonal skills, motivational tools, and efficient planning techniques. This course empowers supervisors to boost team morale, enhance productivity, and, in turn, contribute to increased profitability and a contented team.

Course Objectives:

  • To introduce delegates to the fundamental principles of team supervision
  • To enhance delegates interpersonal and communication skills
  • To equip delegates with motivational tools and techniques
  • To emphasise the importance of efficient planning in team supervision
  • To empower delegates to increase team morale and productivity
  • To provide a foundation for effective team leadership in the business context

Upon completion of this course, delegates will emerge with a solid foundation in team leadership and supervisory skills, enabling them to inspire and guide their teams effectively. They will be equipped with the knowledge and techniques needed to enhance team morale, productivity, and ultimately contribute to the success of their businesses.

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What’s included in this Introduction to Supervising a Team Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to Supervising a Team Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Successful People Management and Team Leadership Course Outline

Module 1: Introduction

  • Role of a Leader
  • What Makes a Good Leader?
  • Characteristics of an Effective Team
  • Team Development Stages
  • Assisting Teams Through the Stages of Development

Module: 2 Managing Change

  • Introduction
  • Key Steps for Managing Change
    • Establish a Clear Vision and Strategy
    • Communicate the Change
    • Involve Team Members
    • Provide Support and Training
    • Monitor Progress
    • Celebrate Successes

Module: 3 Motivation and Demotivation

  • Motivation
    • Types of Motivation
    • Theories of Motivation
    • Effects of Motivation
    • Strategies for Increasing Motivation
    • Factors Influencing Motivation
    • Challenges to Maintaining Motivation
  • Demotivation
    • Key Points of Demotivation
  • Other Issues

Module: 4 Effective Communication

  • What is Effective Communication?
  • Types of Effective Communication

Module 5:  Delegation

  • Introduction
  • Several Key Steps
    • Identify Tasks that can be Delegated
    • Select the Right Person for the Task
    • Provide Clear Instructions and Expectations
    • Communicate Effectively
    • Monitor Progress and Provide Feedback
    • Empower the Delegate
    • Evaluate and Learn

Module: 6 Measuring Performance

  • Overview
  • Common Ways to Measure Performance
    • Key Performance Indicators (KPIs)
    • Surveys
    • Performance Appraisals
    • 360-Degree Feedback
    • Productivity Metrics
    • Data Analysis

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Who should attend this Successful People Management and Team Leadership Course?

The Successful People Management and Team Leadership Course is intended for individuals who are currently in or preparing to take on roles that involve leading and managing teams. This course can benefit a wide range of professionals, including:

  • Aspiring Leaders
  • Team Leaders
  • Supervisors
  • Project Managers
  • Department Heads
  • Human Resources Managers
  • Frontline Managers

Prerequisites of the Successful People Management and Team Leadership Course

There are no formal prerequisites for this Successful People Management and Team Leadership Course.

Successful People Management & Team Leadership Course Overview

Successful People Management and Team Leadership is a vital aspect of effective leadership and organisational management. Understanding how to handle individuals appropriately is the linchpin of good management, enabling leaders to foster team motivation, productivity, and cohesion. This 1-day course offers essential insights and skills for new supervisors and managers to excel in their roles.

Mastering Successful People Management and Team Leadership is crucial for professionals at various career stages. New and experienced managers, team leaders, and aspiring leaders should aim to acquire these skills. Effective people management and leadership form the foundation of organisational success, employee engagement, and career advancement. Mastering these areas can drive remarkable progress in work and work culture.

Our 1-day People Management & Team Leadership Course is designed to equip delegates with practical tools and techniques to excel in their leadership roles. By the end of the training, delegates will gain the expertise needed to motivate team members, enhance performance, address challenges, and cultivate a harmonious and productive work environment. This is one of the most important Leadership Courses as its directly guides managers and leaders to workforce management.

Course Objectives:

  • To understand the principles of Successful People Management and Team Leadership
  • To develop the skills necessary to motivate and inspire team members
  • To learn how to effectively manage and enhance individual and team performance
  • To acquire problem-solving techniques for handling various workplace challenges
  • To build strategies for fostering team cohesion and collaboration
  • To apply leadership skills for achieving personal and organisational goals

Upon completion of this People Management & Team Leadership Course, delegates will benefit by gaining the knowledge and skills required to become effective leaders, capable of motivating and managing their teams, resolving challenges, and achieving both personal and organisational success.

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What’s included in this Successful People Management and Team Leadership Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Successful People Management and Team Leadership Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Agile Leadership Training Course Outline

Module 1: Getting Started with Agile

  • What Exactly is Agile?
  • Agile Basic Concepts
  • Agile and Lean
  • 5 Principles of Lean
  • Agile Manifesto
  • Principles of Agile Development
  • Agile Practices and Tools

Module 2: All You Need to Catch Agile Leadership

  • What is Agile Leadership?
  • Embracing Uncertainty to Increase Business Value
  • Adding Business Value to the Organisational Mission
  • Agile Development Methodologies
  • Identifying Business Values
  • Lean Six Sigma
  • Sharpening your Influencing Skills
  • Agile Leadership Framework
  • Problem Solving
  • Emotional Intelligence for the Agile Leader
  • Cultivating your Emotional Intelligence
  • Appreciating Diverse Organisational Cultures
  • Creating an Agile Environment
  • Implementing your Agile Leadership Action Plan

Module 3: Approved Agile Methods

  • Scrum Overview
  • Scrum Planning
  • Core Values of Scrum
  • Sprint Artifacts (Deliverables)
  • Agile Tools

Module 4: Agile Manager’s Role

  • Managers Versus Self-Organisation
  • What is a manager?
  • Lean Management
  • Agile Management
  • Agile Leader

Module 5: Need of CEO’s Contribution

  • What is a CEO?
  • Roles and Responsibilities of the CEO
  • Corporate Structure of a Company

Module 6: Motivating the Agile Workforce

  • Why Motivation is Essential for Knowledge Workers?
  • Self-Direction, Self-Organisation
  • Learning Enterprise

Module 7: Self-Organisation

  • Letting the Team Go
  • Delegation is Not a Zero-Sum Game
  • Complex Environments
  • Self-Organisation is Not Self-Management
  • Self-Organising Team
  • Managing Self-Organising Teams
  • Visibility and Reporting in an Agile Environment

Module 8: Agile Culture and Driving Change

  • What Corporate Culture is and is Not?
  • Hiring and Firing According to Culture
  • Storytelling
  • Taking Your Time
  • Change Patterns

Module 9: Agile Leadership – Final Thoughts

  • Continuous Improvement
  • Agile is Not a Place
  • What Message Are You Communicating?
  • Think and Act Like an Owner
  • Role of Leadership in an Agile Company

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Who should attend this Agile Leadership Training?

The Agile Leadership Course is tailored for professionals who aim to foster adaptability and innovation within their organisations with the help of Agile methodologies. This course can benefit a wide range of professionals, including:

  • Agile Leaders and Managers
  • Scrum Masters
  • Product Owners
  • Project Managers
  • Team Leads
  • Executives and Senior Managers
  • Professionals involved in Agile practices

Prerequisites of the Agile Leadership Training

There are no formal prerequisites for this Agile Leadership Course.

Agile Leadership Training Course Overview

Agile Leadership Training, a crucial facet of Leadership Courses, delves into the Agile approach in Project Management. It emphasises incremental product development and fosters a culture of continuous feedback, empowering leaders to make informed decisions. Agile Leadership is in high demand, as it encourages open-mindedness, innovation, and collaboration, regardless of hierarchical position.

Mastering Agile Leadership is essential for professionals across various sectors. Managers, Executives, and Team Leaders can greatly benefit from this course. Agile leaders play a pivotal role in leading change, fostering a learning culture, and aligning teams with the organisational vision.

The Knowledge Academy's 1-day Agile Leadership Training equips delegates with a comprehensive understanding of Agile Leadership principles. This course guides them in creating Agile environments, embracing uncertainty to enhance business value, and honing influencing skills. Our experienced trainers deliver practical insights to help delegates effectively implement Agile Leadership strategies.

Course Objectives:

  • To understand the principles and practices of Agile Leadership
  • To learn how to create an Agile environment within the organisation
  • To embrace uncertainty as a means to increase business value
  • To integrate Agile development methodologies for better results
  • To identify and add value to the organisational mission
  • To sharpen influencing skills for effective leadership

Upon completion of this course, delegates will benefit by gaining a deep understanding of Agile Leadership, enabling them to implement Agile strategies, lead change, and meet their organisation's goals effectively. They will acquire the skills needed to enhance performance and contribute to their company's success.

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What’s included in this Agile Leadership Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Agile Leadership Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Employee Motivation Course Outline

Module 1: Introduction to Motivation

  • Define Motivation
  • Types of Motivation
  • Maslow’s Hierarchy of Needs
  • Herzberg’s Two Factor Theory
  • McGregor’s Theory X and Theory Y
  • PERMA Model

Module 2: Using Reinforcement and Expectancy Theory

  • Define Reinforcement Theory
  • Behaviour Modification
  • Appropriate Uses in the Workplace  
  • Define Expectancy Theory
  • Understanding Three Factors

Module 3: Personality’s Role in Motivation

  • Identify Your Personality Type
  • Identify Personality Type of Others
  • Motivators by Personality Type

Module 4: Setting Goals

  • Goal and Motivation
  • Setting SMART Goals
  • Evaluate and Adapt

Module 5: Personal Toolbox

  • Build Own Motivational Plan
  • Encourage Growth and Development

Module 6: Motivation on Job

  • Key Factors
  • Create a Motivational Organisation and Job
  • Approaches to Motivate Employees

Module 7: Address Specific Moral Issues

  • Dealing with Individual Moral Problem
  • Address Team Morale
  • Tips and Tricks to Motivate De-Motivated Employees

Module 8: Keep Yourself Motivated

  • Identify Personal Motivators
    • Money
    • Mission
    • Relationships
    • Creativity
  • Maximise Your Motivators

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Who should attend this Employee Motivation Course?

The Employee Motivation Course is intended for a wide range of professionals who are responsible for managing teams and are seeking to enhance their skills in motivating and engaging their employees. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Supervisors
  • Human Resources (HR) Professionals
  • Department Heads
  • Project Managers
  • Entrepreneurs and Small Business Owners

Prerequisites of the Employee Motivation Training Course

There are no formal prerequisites for this Employee Motivation Training Course.

Employee Motivation Course Overview

Staff Motivation is a critical aspect of modern organisations, as motivated employees contribute significantly to productivity and success. Creating a motivated workforce is essential for employers and managers to achieve a dynamic, loyal, and efficient team. This  Employee  Motivation Training Course aims to equip professionals with the knowledge and skills needed to motivate and inspire their  employees effectively.

Understanding  Employee Motivation is of paramount importance for managers, supervisors, and employers who aim to enhance their leadership and management capabilities. This course is especially relevant for those who seek to foster a positive work environment, boost employee morale, and ultimately achieve better results through  Employee Motivation.

The Knowledge Academy's 1-day  Employee Motivation Training offers delegates a deep dive into motivation theories and practical strategies to inspire and engage their  employees. Delegates will learn how to apply reinforcement and expectancy theory, identify personality types, set SMART goals, and address morale problems. This training empowers delegates to create a motivated and enthusiastic workforce, leading to improved employee loyalty and growth.

Course Objectives:

  • To understand the core theories of motivation and their application in the workplace
  • To apply reinforcement and expectancy theory effectively to boost  employee morale
  • To identify and work with different personality types within the team
  • To set SMART goals that encourage employee motivation and productivity
  • To address individual morale issues and promote overall employee growth
  • To enhance leadership and management skills in the context of  Employee Motivation

Upon completion of this course, delegates will gain a comprehensive understanding of  Employee Motivation theories and practical tools to create a motivated workforce. They will be equipped to boost employee morale, drive productivity, and foster a work environment where employees feel valued, leading to increased loyalty and organisational success.

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What’s included in this Employee Motivation Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Employee Motivation Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Decision Making Skills Training Course Outline

Module 1: Introduction to Decision Making

  • What is Decision Making?
  • What are Decision Making Skills?
  • Importance of Decision Making
  • Elements of Decision Making
  • Characteristics of Decision Making
  • Types of Decision Making
  • Approaches to Decision Making
  • Different Ways to Make Decisions
  • Differences Between Individual and Group Decisions

Module 2: Factors Influencing Decisions

  • Programmed Vs Non Programmed Decisions
  • Information Inputs
  • Prejudice
  • Cognitive Constraints
  • Attitudes About Risk and Uncertainty
  • Personal Habits
  • Social and Cultural Influences

Module 3: Decision Making Skills

  • Problem Solving
  • Leadership
  • Reasoning
  • Intuition
  • Teamwork
  • Emotional Intelligence
  • Creativity
  • Time Management

Module 4: Steps to Effective Decision Making

  • Identify Decision
  • Gather Relevant Information
  • Identify Alternatives
  • Weigh Evidence
  • Choose Among Alternatives
  • Take Action
  • Review Decision

Module 5: Techniques and Methods of Decision Making

  • Marginal Analysis
  • Co-Effectiveness Analysis
  • Operations Research
  • Linear Programming

Module 6: Principles of Decision Making

  • Theories in Decision Making
    • Marginal Theory
    • Mathematical Theory
    • Psychological Theory
  • Principles of
    • Limiting Factors
    • Alternatives
    • Participation

Module 7: Models of Decision Making

  • Rational/Normative Model-Economic Man
  • Non-Rational/Administrative Model

Module 8: Decision Making in Today's World

  • How to Improve Decision-Making Skills?
  • How much does Hierarchy Matter?
  • Top Down Vs Bottom Up Decision Making
  • Decision Making in an Uncertain and Confusing World
  • How can Cutting Edge Technologies Enable Better Decision Making?

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Who should attend this Decision Making Skills Training Course?

The Decision Making Skills Training Course is ideal for individuals across various professional levels and industries who want to enhance their ability to make effective and well-informed decisions. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Supervisors
  • Department Heads
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites of the Decision Making Skills Training Course

There are no formal prerequisites for this DecisionMaking Skills Course.

Decision Making Skills Training Course Overview

Decision Making is a critical skill that influences our ability to make the right choices and avoid biases, making it indispensable in personal and professional life. Effective Decision Making leads to improved productivity, employee satisfaction, and career advancement. This Decision Making Skills Training Course is designed to equip individuals with the knowledge and techniques to make informed decisions and navigate the complexities of the Decision Making process.

Decision Making is essential for professionals across various fields, especially those aspiring to enhance their leadership and management skills. Managers, Supervisors, and Team Leaders should master this skill to lead their teams efficiently and achieve organisational goals. The ability to make sound decisions is a hallmark of effective leadership.

This 1-day Decision Making Skills Training provides delegates with comprehensive knowledge of key decision-making aspects, including influencing factors, techniques, models, and approaches. Our experienced instructors lead interactive sessions to ensure that delegates can apply the principles of effective Decision Making in their professional roles and gain career advancement.

Course Objectives:

  • To understand the key steps to effective Decision Making
  • To explore the various factors influencing decisions
  • To master different approaches to Decision Making
  • To learn techniques for making informed decisions
  • To grasp the principles of effective Decision Making
  • To understand the non-rational/administrative model of Decision Making

Upon completion of this course, delegates will be empowered to make effective and efficient decisions in various situations, manage factors that influence decisions, and lead with confidence in their professional roles. This training opens doors to improved Decision Making skills and leadership capabilities.

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What’s included in this Decision-Making Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Decision Making Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Creative and Analytical Thinking Training​ Course Outline

Module 1: Getting Started with Creative and Analytical Thinking

  • Creative Thinking
  • Creative Thinking Process
  • How Creative Thinking Works?
  • Types of Creative Thinking
  • What is Analytical Thinking?
  • Steps in Analytical Thinking
  • Importance of Creative and Analytical Thinking

Module 2: Creativity and Business

  • Creativity and Innovation in Businesses
  • Benefits of a Creative Approach
  • Encouraging Creativity and Innovation in Work

Module 3: Unleashing Creativity

  • Exploring Creativity
  • Tools and Techniques to Become More Creative
  • Elements that Stimulates Creativity
  • Brainstorming Options
  • Avoiding Groupthink
  • Deploying Divergent and Convergent Thinking

Module 4: Leveraging Thinking Styles

  • Identifying Natural Brain Dominance
  • Whole Brain Thinking
  • Implementing Whole Brain Thinking
  • Leveraging Left-Brain and Right-Brain Dominance
  • Personality, Adaptability, and Learning Styles in Workplace

Module 5: Applying Analysis Models and Tools

  • Analysis Tools in Planning
    • Sketch Planning Tools
    • Deterministic Models
    • Simulation Tools
    • Archived Operations Data
    • Operations-Oriented Performance Measures
    • Selecting an Analysis Tool or Method
    • Additional Considerations

Module 6: Problem Solving with Analysis and Prioritisation

  • Value of Creative and Analytical Skills
  • Creative Problem Solving Process
  • Understanding Problem Analysis
    • Steps of Problem Analysis
  • Running a Detailed Problem Solving Process
    • Information Gathering
    • Deductive Reasoning
    • Root Cause Analysis
  • Systematic Approach to Problem Solving
    • Steps to Solve Problems
    • Stair Step Model
  • Decision Analysis
    • Choosing Among Alternatives
    • Establishing Objectives
    • Choosing Best Alternative in Decision Making

Module 7: Translating Creativity and Analysis into Practice

  • Identifying Problems
    • Identifying and Closing the Gaps
    • Tools of Analysis
    • Identifying the Probable Cause
  • Avoiding Analysis Paralysis
  • Deploying Decisions
    • Presenting Descriptive Statistics in Writing
    • Presenting Descriptive Statistics in Graphs

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Who should attend this Creative and Analytical Thinking Training Course?

The Creative and Analytical Thinking Training Course is designed for individuals from various professional backgrounds who are looking to enhance their creative and analytical thinking skills. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Supervisors
  • Project Managers
  • Entrepreneurs
  • Business Owners
  • Innovators

Prerequisites of the Creative and Analytical Thinking Training Course

There are no formal prerequisites for this Creative and Analytical Thinking Training Course.

Creative and Analytical Thinking Training Course Overview

The Creative and Analytical Thinking Training Course explores the vital skills of Creative and Analytical Thinking. These abilities empower individuals to tackle problems, foster innovation, and drive progress, both in their personal and professional lives. In today's dynamic work environment, where problem-solving and innovation are paramount, mastering these skills is crucial for all professionals.

This course is invaluable for professionals from various fields, including Executives, Managers, and Team Leaders, who need to navigate complex challenges and make strategic decisions. Creative and Analytical Thinking equips them with the tools to think outside the box, identify patterns, and develop innovative solutions. By mastering this subject, professionals can enhance their communication, creativity, and problem-solving.

The Knowledge Academy's 1-day Creative and Analytical Thinking Training Course is meticulously designed to enhance delegates' problem-solving skills by nurturing their Creative and Analytical Thinking capabilities. Delivered by expert trainers, this course covers a comprehensive range of topics, including creativity exploration, thinking styles, and analytical tools.

Course Objectives:

  • To understand the principles of creative thinking and its applications
  • To explore analytical thinking and its role in problem-solving
  • To identify and leverage different thinking styles for enhanced creativity
  • To apply analytical tools for planning and prioritising tasks
  • To develop a systematic approach to creative problem-solving
  • To become proficient in identifying the root causes of issues

Upon completing this Creative Thinking Training Course, delegates will gain the competence to tackle challenges using their Creative and Analytical Thinking skills. They will possess the ability to utilise analytical tools for effective planning, problem-solving, and issue prioritisation, thereby ensuring sustainable growth and proactive issue prevention.

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What’s included in this Creative and Analytical Thinking Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Creative and Analytical Thinking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Design Thinking Training​ Course Outline

Module 1: Introduction

  • What is Design Thinking?
  • How do Design Thinking, Lean, and Agile Work Together?
  • Benefits of Design Thinking at Work
  • What is the Relationship Between Design Thinking and UX Design?

Module 2: Design Thinking Process

  • Design Process
  • Stages in Design Thinking
  • Example Project

Module 3: Research

  • Identifying Drivers
  • Information Gathering 
  • Target Groups
  • Sampling and Feedback 

Module 4: Idea Generation

  • Basic Design Directions
  • Themes of Thinking
  • Inspiration and References
  • Brainstorming
  • Value
  • Inclusion
  • Sketching
  • Presenting Ideas

Module 5: Refinement

  • Thinking in Signs
  • Appropriation
  • Humour
  • Personification
  • Visual Metaphors
  • Modification
  • Thinking in Words
  • Words and Language
  • Thinking in Shapes, Proportions, and Colour

Module 6: Prototyping

  • Developing Designs 
  • "Types" of Prototypes
  • Vocabulary

Module 7: Implementation

  • Format
  • Materials
  • Finishing
  • Media and Scale

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Who should attend this Design Thinking Training Course?

The Design Thinking Training Course is suitable for a diverse range of professionals who are interested in enhancing their problem-solving, innovation, and collaboration skills. This course can benefit a wide range of professionals, including:

  • Project Managers
  • Product Managers
  • UI/UX Designers
  • Entrepreneurs
  • Engineers and Developers
  • Marketing Professionals
  • Educators

Prerequisites of the Design Thinking Training Course

There are no formal prerequisites for this Design Thinking Training Course.

Design Thinking Training Course Overview

Design Thinking is a user-centric approach for tackling complex problems and crafting desirable solutions. Its relevance spans across industries and scales, empowering individuals to drive innovation and success. By applying Design Thinking, organisations can reduce uncertainty, engage customers, and create a more innovative and efficient work culture. This Design Thinking Training equips professionals with the skills to excel in their careers.

Proficiency in Design Thinking is vital for professionals seeking to enhance their leadership and problem-solving skills. Managers, Entrepreneurs, Designers, and anyone looking to create innovative solutions should master this approach. It's especially valuable for those aiming to improve business processes and achieve a dynamic and successful work culture.

The Knowledge Academy's 1-day Design Thinking Training provides delegates with an understanding of how to apply Design Thinking to solve complex problems creatively. The course covers the Design Thinking process, idea generation, refinement, prototyping, and presenting ideas. Our experienced instructors ensure that delegates gain the critical insights required to devise innovative solutions and enhance growth.

Course Objectives:

  • To comprehend the fundamental principles of Design Thinking
  • To master the Design Thinking process and its applications
  • To generate innovative ideas and refine them effectively
  • To create prototypes and present ideas convincingly
  • To implement Design Thinking techniques for business growth
  • To foster a culture of innovation and efficiency within organisations

Upon completing this course, delegates will possess the skills and knowledge to efficiently apply the Design Thinking process, generate user-centric solutions, and contribute to business growth and innovation. This training empowers individuals to enhance products, processes, and services within their organisations, paving the way for a more innovative and successful work environment.

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What’s included in this Design Thinking Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Design Thinking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

High-Performing Teams Training​ Course Outline

Module 1: Developing High Performing Teams

  • What is a Team?
  • Introduction to High Performing Teams
  • Why Organisations are Using Teams?
  • How High Performing Team Concept Established?

Module 2: Types of Teams

  • Different Types of Teams
  • Task Force
  • Quality Circles
  • Project Teams
  • Extending the Concept

Module 3: What Makes High Performing Teams?

  • Purpose
  • Responsibility and Empowerment
  • Team Processes
  • Team Members’ Contributions
  • Intangibles

Module 4: Setting Up Teams to Achieve High Performance

  • Purpose of the Team
  • Is a Team the Best Solution?
  • What Sort of Team will Work Best?
  • What will it Take to Sustain the Team Within the Organisation?
  • Who Should be Appointed to the Team?
  • Who Should Lead the Team?
  • Rules Need to be Established
  • What Sort of Objectives will be Needed?
  • Feedback Loops
  • What Training Will the Team Need?

Module 5: Developing Teams to High Performance

  • Problems of Converting Existing Work Groups to Teams

Module 6: Applications and Experience

  • Problems of Converting Existing Work Groups to Teams
  • Manufacturing Applications
  • Customer Service Applications
  • Public Service Application
  • Start-Up Experience
  • Teams
  • Specialist Teams

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Who should attend this High-Performing Teams Training Course?

This training course is specifically designed for individuals and groups aiming to cultivate exceptional teamwork, collaboration, and productivity within their professional environments. This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Managers
  • Supervisors
  • Project Managers
  • Department Heads
  • Human Resources (HR) Professionals
  • Entrepreneurs and Business Owners

Prerequisites of the High-Performing Teams Training Course

There are no formal prerequisites for this training course.

High-Performing Teams Training Course Overview

High-Performing Teams are the cornerstone of organisational success, driving productivity, efficiency, and employee engagement. They play a pivotal role in achieving business goals and delivering superior results. This High Performing Teams Training equips professionals with the knowledge and skills required to create and maintain High-Performing Teams, enabling career advancement in leadership and management roles.

Proficiency in developing and leading High-Performing Teams is crucial for Managers, Leaders, and Supervisors aiming to excel in their careers. This training is particularly valuable for those who want to enhance their ability to achieve business objectives, improve teamwork, and effectively contribute to their organisation's success.

This 1-day High Performing Teams Training provides delegates with comprehensive knowledge about developing High-Performing Teams. This course covers various concepts, including team types, project teams, team processes, stages of development, and more. With guidance from our expert trainers, delegates will learn to create and lead teams that work cohesively, meet business goals efficiently, and accelerate task completion.

Course Objectives:

  • To understand the fundamentals of High-Performing Teams
  • To identify different types of teams and their purposes
  • To set up teams for achieving high performance
  • To establish effective feedback loops
  • To develop teams to reach high performance
  • To explore Belbin's contributions to team dynamics

Upon completing this course, delegates will be well-equipped to lead and work within High-Performing Teams, ensuring tasks are completed efficiently and business goals are consistently met. This training empowers professionals to enhance their teamwork, leadership, and management skills, ultimately contributing to their organisation's success and opening doors for career advancement in high-paying managerial, leadership, and supervisory roles.

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What’s included in this High-Performing Teams Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • High-Performing Teams Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Leadership and Management Skills​ Course Outline

Module 1: Overview of the Principles of Leadership and Management

  • Overview of Leadership
  • Principles of Leadership
  • Overview of Management
  • Principles of Management
  • Levels of Management
  • Leaders and Managers
  • Leaders Vs Managers
  • Team Leaders Vs Managers

Module 2: Developing as a Team Leader

  • What is a Team?
  • Developing as a Team Leader
  • Activity
  • Tools and Techniques

Module 3: Overview of Leading Work Teams

  • Leading Work Team

Module 4: Developing Work Teams

  • Developing Work Teams
  • Framework for Developing Work Teams

Module 5: Communicating Effectively

  • Introduction to Communication
  • Principles of Effective Communication
  • Overview of Communicating Effectively
  • Barriers to Effective Communication
  • Overcoming Barriers to Communication

Module 6: Dealing with Change

  • What is Change?
  • How to Deal with Change?

Module 7: Briefing the Team

  • Introduction to Team Briefing
  • Process of Team Briefing
    • Planning and Preparation
    • Setting the Agenda
    • Communicating the Briefing
    • Active Listening and Responding

Module 8: Motivating the Team to Perform

  • Things to Do to Motivate the Team to Perform
  • Real Life Scenario

Module 9: Planning and Monitoring Work

  • Introduction to Planning
  • Monitoring Work

Module 10: Business Improvement

  • Introduction to Business Improvement
  • Steps for Business Improvement
  • Group Discussion

Module 11: Induction and Coaching

  • Introduction to Induction and Coaching
  • Principles of Leader as a Coach
  • Benefits of Induction and Coaching

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Who should attend this Leadership and Management Skills Course?

The Leadership and Management Skills Course is designed for individuals across various levels of an organisation who seek to enhance their abilities in leading teams, making informed decisions, and driving successful outcomes. This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Managers
  • Supervisors
  • Project Managers
  • Department Heads
  • Senior Managers
  • Entrepreneurs and Business Owners

Prerequisites of the Leadership and Management Skills Course

There are no formal prerequisites for this Leadership and Management Skills Course.

Leadership and Management Skills Course Overview

Leadership and Management are integral in guiding teams and resources to accomplish organisational goals. Leadership emphasises relationship-building and motivation, while management involves planning and resource management. This Leadership and Management Skills Course equips professionals with the knowledge to excel in roles like Operations Manager, Business Manager, Project Manager, and Department Supervisor, enhancing their career prospects.

Mastery of Leadership and Management Skills is essential for professionals aiming to excel in leadership and managerial roles. This course is particularly relevant for those who want to develop effective leadership and management strategies, overcome communication barriers, and successfully direct an organisation's resources for improved efficiency and goal achievement.

This 1-day Leadership and Management Skills Training Course provides delegates with the tools and principles necessary for effective leadership and management. The course covers communication, the distinction between leaders and managers, levels of management, and an overview of leadership and management principles. Here, delegates will gain the skills to monitor work performance, overcome communication obstacles, and direct resources efficiently to achieve organisational objectives.

Course Objectives:

  • To understand the principles of leadership and management
  • To differentiate between leadership and management
  • To grasp the various levels of management
  • To develop effective leadership and management strategies
  • To identify barriers to effective communication and learn to overcome them
  • To direct an organisation's resources for improved efficiency and goal attainment

Upon completing this course, delegates will have the skills and knowledge required to excel in leadership and management roles. They will be empowered to overcome communication barriers, develop effective strategies, and efficiently allocate resources, contributing to improved organisational efficiency and career growth in high-paying leadership and management positions.

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What’s included in this Leadership and Management Skills Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Leadership and Management Skills Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Delegation Training​ Course Outline

Module 1: Introduction to Delegation

  • Characteristics of Delegation
  • Elements of Delegation
  • Why is Delegation Important?

Module 2: Benefits

  • Benefits

Module 3: Key Principles of Effective Delegation

  • Key Principles

Module 4: Assigning Tasks for Delegation

  • Ways for Assigning Tasks for Delegation

Module 5: Delegation Communication

  • Introduction
  • Delivering Task Clearly

Module 6: Conveying Delegated Task to Team Members

  • Ways to Convey Delegated Task to Team Members

Module 7: Completing Action Plans for Delegated Task

  • Tips to Complete Action Plans for Delegated Task

Module 8: Monitoring Progress on Delegated Tasks

  • Ways for Monitoring Progress on Delegated Tasks

 

 

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Who should attend this Delegation Training Course?

This training course is designed to equip delegates with the skills and knowledge to enhance their managerial effectiveness. This course can be beneficial to the following professionals:

  • Team Leaders
  • Managers
  • Project Managers
  • Department Heads
  • Operations Managers
  • Human Resources (HR) Professionals
  • Senior Executives

Prerequisites of the Delegation Training Course

There are no formal prerequisites for this training Course.

Delegation Training Course Overview

Delegation is a vital skill that involves transferring responsibility and authority to others, benefiting organisations by saving time, increasing productivity, and fostering teamwork. It is equally valuable for individuals, enhancing work efficiency, reducing stress, and promoting skill development. This Delegation Training course equips professionals with the knowledge and expertise to master delegation, making it a valuable asset for career progression.

Proficiency in delegation is essential for professionals aspiring to leadership and management roles. Managers, team leaders, and supervisors should aim to master this skill to effectively distribute tasks and responsibilities. This training is especially relevant for those who want to excel in highly reputed job positions, improve work efficiency, and reduce stress through effective delegation.

The Knowledge Academy's 1-day Delegation Training Course provides delegates with a comprehensive understanding of effective delegation. Delegates will learn various techniques for monitoring delegated task progress and assigning tasks for delegation. Here, the delegates will acquire proficient knowledge of delegation, including its essential elements, characteristics, communication, and importance.

Course Objectives:

  • To understand the fundamental concept of effective delegation
  • To acquire skills for monitoring the progress of delegated tasks
  • To learn various methods for assigning tasks for delegation
  • To master the elements of effective delegation
  • To grasp the importance of delegation in the workplace
  • To effectively deliver delegated tasks and responsibilities

Upon completing this course, delegates will possess the knowledge and skills to effectively manage teams and delegated tasks. They will be able to apply the essential elements of delegation and effectively convey tasks, ultimately benefiting their career progression, improving work efficiency, and reducing stress.

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What’s included in this Delegation Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Delegation Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Business Administration Masterclass​ Course Outline

Module 1: Introduction to Business Administration

  • Objectives of Business Administration
  • Marketing Principles
  • Marketing Operations
  • Business Ethics
  • Information System
  • Impact of Economic Variable
  • Fundamental Principles for Essential Companies
  • Identify and Analyse Courses of Action to Resolve Complex Problems
  • Analyse the Impact of External Environment
  • Understanding the Different Types and Structures of Organisations
  • Importance of Co-Operation Between Internal Departments
  • Probability and Statistics for Business Application

Module 2: Management Skills

  • Introduction to Management Skills
  • Chain Management and Time Management
  • Information System
  • Business Law
  • Cost Management and Human Resource Management
  • Organisation Behaviour
  • Management Classes
  • Strategic Management
  • Project Management Principle
  • Improving Team Understanding
  • Computing
  • Learn Decision Models and Computing
  • Risk Management

Module 3: Business Administration Training

  • Evaluate Financial Performance
  • Evaluation and Continuous Learning
  • Structure Presentation
  • Organising Effective Meetings
  • Communication Matters
  • Principles of Accounting
  • Disciplines of Business
  • Establishing Management Knowledge
  • Methods of Inquiry
  • Implement Marketing Strategies
  • Developing a Network Between Company and Customer
  • Reduce the Risk of Negligence
  • Create More Motivated and Engaged Workforce
  • Professional and Service Projects

Module 4: Effective Communication Skills

  • Overcoming Barriers in Communication
  • Communicating with Confidence
  • Listening Well and Questioning Skill
  • Communicating Effectively
  • Attempt to Resolve Conflict
  • Non-Verbal Communication
  • Assertiveness
  • Relational Communication

Module 5: Business Accounts and Transactions

  • Interpretation of Financial Statements
  • Introduction to Revenue Tax
  • Calculating the Tax Payable by Organisations
  • Employees’ Tax and Provisional Tax
  • Managing Capital
  • Organisation Records
  • Develop and Evaluate Financial Plan
  • Implement Financial Product and Services
  • Analyse and Assess the Impact of Economic Variables
  • Design and Implement Strategies for Personal and Professional Development
  • Highlighting Ethics and Values in the Finance Sector
  • Coordinate Planning, Implementation, and Management
  • Introduction to Entrepreneurial Finance
  • Financial Statement Analysis

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Who should attend this Business Administration Masterclass?

The Business Administration Masterclass is designed to provide an in-depth understanding of various aspects of business management and operations. This Business Administration Masterclass is ideal for professionals and individuals from various backgrounds who seek to enhance their knowledge and skills in the field of business administration. However, it is especially beneficial for these professionals:

  • Entrepreneurs
  • Business Consultants
  • Finance Professionals
  •  Administrative Assistants
  • Supply Chain Managers
  • Operations Managers
  • Aspiring Business Administrators

Prerequisites of the Business Administration Masterclass

There are no formal prerequisites for this Business Administration Masterclass. However, a basic understanding of Business and Economics would be beneficial for the delegates.

Business Administration Masterclass Overview

Business Administration is a dynamic field crucial for the effective management of resources, time, and people within organisations. It plays a pivotal role in ensuring operational efficiency and profitability. This Business Administration Masterclass provides comprehensive training in both quantitative and soft skills, enabling professionals to communicate, influence, give feedback, and make impactful presentations.

Understanding Business Administration is vital for professionals seeking career growth in leadership positions. It equips individuals to navigate various organisational structures and effectively apply statistical and probability concepts to drive business success. This course is especially relevant for managers, executives, and entrepreneurs who aim to lead their organisations towards excellence in a rapidly changing business landscape.

The Knowledge Academy's 1-day Business Administration Masterclass is designed to empower delegates with essential knowledge and skills. Through interactive sessions, delegates will delve into the core objectives of Business Administration, explore different organisational structures, and gain a solid grasp of statistical and probability principles. It's a fundamental asset for anyone aiming to excel in the diverse world of business.

Course Objectives:

  • To gain knowledge about basic principles used for business marketing
  • To understand various business laws and attributes of modern business
  • To learn about the use of information systems in Business Administration
  • To combine chain management activities into a continuous process
  • To acquire the ability to work with other individuals or teams

After attending this training course, delegates will be proficient in various lucrative management skills to accomplish specific tasks. They will be able to manage time so that the correct time is allotted to the right activity. They will also be able to use information systems in management to store financial information in an organised way.

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What’s included in this Business Administration Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Business Administration Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Introduction to Business Development Training​ Course Outline

Module 1: Introducing Business Development

  • What is Business Development?
  • Business Change Goals
  • Change Management
  • Stakeholders
  • Lean Start-Up Mentality
  • Corporate Culture

Module 2: Roles and Processes in Business Development

  • Role and Role Profile
  • Organisational Unit
  • Process
  • Steps to Business Development

Module 3: Portfolio

  • Portfolio Structure
  • Portfolio Life Cycle
  • Portfolio Management

Module 4: Resources

  • Skills
  • Budget
  • Internal Resources
  • External Resources
  • Mergers and Acquisitions
  • Controlling

Module 5: Target Market

  • Market Observation
  • Market Segmentation
  • Risk Analysis
  • Internationalisation

Module 6: Market Cultivation Strategy

  • Pricing
  • Sales Concept
  • Partner Concept
  • Marketing Concept
  • Sales Enablement

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Who should attend this Introduction to Business Development Training Course?

This Introduction to Business Development Course is designed to equip participants with the fundamental knowledge and skills needed to drive business growth. However, this training course is especially beneficial for the following professionals:

  • Business Development Managers
  • Sales Representatives
  • Marketing Professionals
  • Entrepreneurs and Small Business Owners
  • Team Leaders
  • Product Managers
  • Customer Relationship Managers

Prerequisites of the Introduction to Business Development Training Course

There are no formal prerequisites for this course. However, a basic understanding of Business along with industry awareness would be beneficial for the delegates.

Introduction to Business Development Training Course Overview

Business Development is the strategic process of improving a business over time, focusing on aligning with customer demands, increasing market penetration, and creating long-term value. It plays a pivotal role in expanding sales, product offerings, revenue, and brand awareness. This Introduction to Business Development Training equips professionals with the knowledge to enhance their profiles and unlock career opportunities through Business Development.

Proficiency in Business Development is essential for professionals seeking to excel in leadership roles and those aiming to add value to their organisations. Managers, consultants, contractors, and those involved in strategic decision-making should master this subject. It's particularly important for those looking to contribute to their organisation's growth and success.

The Knowledge Academy's 1-day Introduction to Business Development Training Course provides delegates with a comprehensive understanding of Business Development, including identifying gaps in their business development processes, corporate culture, portfolio structure, risk analysis, and sales enablement.

Course Objectives:

  • To identify damaging gaps in the business development process
  • To understand corporate culture's role in business development
  • To grasp portfolio structure and its significance
  • To learn risk analysis techniques
  • To enhance sales enablement strategies
  • To explore the steps involved in effective business development

Upon completing this course, delegates will possess the skills and knowledge to contribute to their organisation's growth and success through effective business development. This training empowers professionals to improve their business development processes, create long-term value, and unlock career opportunities in leadership roles.

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What’s included in this Introduction to Business Development Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Business Development Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Technical Team Leading Training Course Outline

Module 1: Introduction to Technical Team Leading

  • Introduction
  • Works of a Technical Team Lead
  • Tech Lead Vs Team Lead

Module 2: Technical Team Leading Skills

  • Introduction
  • Communication
  • Project Management
  • Software Architecture
  • Systems Testing
  • Analytical Thinking
  • Problem-Solving
  • Attention to Detail
  • Coding
  • Leadership
  • How to Improve Technical Leadership Skills?
  • Technical Lead Skills in the Workplace

Module 3: Technical Lead’s Responsibilities

  • Ensure Code Quality
  • Make Architectural Decisions
  • Manage Technical Debt

Module 4: Challenges Faced by Technical Team Lead

  • Introduction
  • Product-Market Compatibility Issue
  • Demotivated Team
  • Unsuccessful Product
  • Unhappy Clients
  • Disconnect Between Business and IT
  • Toxic Team Culture

Module 5: Mindset in Tech Leadership

  • Caring Mindset
  • Abundance Mindset
  • Challenging Believes Mindset
  • Collective Mindset
  • Growth Mindset

Module 6: Establishing the Operational Process

  • How to Become more Productive?
  • How to Empower your Staff?
  • Importance of Milestones in Projects

Module 7: Personal and Team Development

  • How to write a Personal Development Plan?
  • Daily Habits of the Successful Leaders
  • Checklist to Better Change Management
  • Easy Way to Fast-Track Career

Module 8: Metrics to Measure the Performance of Tech Lead

  • Conducting Detailed Assessments to Make the Right Decisions
  • Team Building
  • Motivating the Team
  • Tracking the Progress

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Who should attend this Technical Team Leading Training Course?

This Technical Team Leading Course is designed to equip participants with the skills required to effectively manage technical projects and teams. However, This training course will be especially beneficial for the following professionals:

  • Technical Team Leads
  • Software Engineers
  • IT Managers
  • Project Managers
  • Business Analysts
  • DevOps Engineers
  • Quality Assurance Professionals

Prerequisites of the Technical Team Leading Training Course

There are no formal prerequisites for this Technical Team Leading Course. However, a solid understanding of technical concepts and strong communication skills would be beneficial for the delegates.

Technical Team Leading Training Course Overview

Technical leadership involves managing a team of technical professionals, making decisions related to engineering and software development, and prioritising tasks to streamline work processes. It plays a crucial role in ensuring project success by allocating responsibilities and promoting self-organisation among team members. The Technical Team Leading Training equips delegates skills to become efficient technical leaders, facilitating career advancement.

Proficiency in technical leadership is essential for professionals aiming to excel in roles that require managing technical teams and project delivery. Software Developers, Engineers, Project Managers, and anyone involved in Technical Project Management should aim to master this subject. It's especially valuable for those looking to enhance their technical and leadership skills and contribute to the success of technical projects.

The Knowledge Academy's 1-day Technical Team Leading Training Course provides delegates with the skills and knowledge necessary for efficient technical team leadership. Delegates will learn how to ensure the smooth functioning of technical operations, manage technical project delivery, and effectively address challenges with their expertise.

Course Objectives:

  • To assist teams in enhancing work productivity and manage tasks accordingly
  • To work with each team member individually to identify their skills gap
  • To make hard decisions using good judgment and limited information
  • To find the ways to improve your processes and documentation
  • To prioritise the needs of the team over the needs of the individual
  • To develop a leadership mindset to interact with their employees efficiently

Upon completing the Technical Team Leading Training Course, delegates will benefit from enhanced knowledge and practical skills in technical team leadership. They will be well-equipped to lead technical projects, manage team dynamics, and drive success in technical environments.

 

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What’s included in this Technical Team Leading Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Technical Team Leading Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Design Thinking for R&D Engineers Training Course Outline

Module 1: Introduction to Design Thinking

  • What is Design Thinking?
  • Design Thinking Process
  • How Do Design Thinking, Lean, and Agile Work Together?
  • Benefits of Design Thinking at Work
  • Design Thinking Methodology
  • What is the Relationship Between Design Thinking and UX Design?

Module 2: R&D Engineer

  • What is an R&D Engineer?
  • What Does an R&D Engineer Do?
  • How to Become an R&D Engineer?
  • Skills to Become an R&D Engineer
  • Design Thinking Methodology

Module 3: Importance of R&D in Design Thinking

  • Do Focus Groups Still Hold Value?
  • So How Do We Conduct Focus Groups?

Module 4: Key Elements of Design Thinking Process

  • Process
  • Empathy
  • Team Work and Collaboration
  • Un-Learn and Relearn
  • Creative Confidence

Module 5: Start and End of R&D Projects

  • Phases
  • Start
  • End

Module 6: R&D Design Sprint

  • Problem and Solution
  • R&D Sprint
  • Aftermath
  • Epilogue

Module 7: Innovation in R&D: Design Thinking to Develop New Models

  • Overview
  • New Perspectives from the Outside
  • Collaborating Radically
  • Sharing Knowledge
  • Exploring Options and Ideas Early
  • Incentivising Change
  • Creating a Common Goal

Module 8: R&D Canvas: Design Thinking Tool for the Management of R&D Projects

  • Introduction
  • Methodology
  • Management of R&D Projects
  • R&D Canvas During the Project Execution

Module 9: Solve Complex Problems Through Design

  • Deconstructionism
  • Abduction and Synthesis
  • Multiplicity
  • Critique
  • Empathy

Module 10: Innovation Challenges in Design Thinking

  • Challenges to Innovation
  • People Desirability
  • Business Viability
  • Technical Feasibility

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Who should attend this Design Thinking for R&D Engineers Training Course?

Design Thinking for R&D Engineers Training Course is a transformative course that equips Research and Development Engineers with the innovative principles of design thinking. This course will benefit the following professionals:

  • Product Managers
  • Software Engineers
  • UX Designers
  • Industrial Designers
  • Scientists
  • Architects
  • Business Analysts

Prerequisites of the Design Thinking for R&D Engineers Training Course

There are no formal prerequisites for this Design Thinking for R&D Engineers Training Course. However, familiarity with design concepts might prove to be beneficial for the delegate.

 

Design Thinking for R&D Engineers Training Course Overview

Design Thinking is a dynamic approach to solving practical and creative problems, drawing inspiration from design, engineering, and business practices. It aims to generate innovative products that meet customer needs and drive revenue. This training empowers organisations and individuals to identify opportunities, foster creativity, and enhance their operations.

Proficiency in Design Thinking for R&D Engineers is crucial for professionals looking to excel in roles that involve research and development, product innovation, and User Experience (UX) design. Engineers, Researchers, Product Developers, and those interested in enhancing their creativity and problem-solving skills should aim to master this subject. It is especially important for those seeking to contribute to product success and customer satisfaction through innovative approaches.

The Knowledge Academy's 1-day Design Thinking for R&D Engineers Training Course provides delegates with a comprehensive understanding of the Design Thinking process, its relationship with UX design, and the essential skills for R&D Engineers. Delegates will also learn about measuring product and technical success. Under the guidance of our experienced trainers, delegates will master critical Design Thinking concepts.

Course Objectives:

  • To understand the Design Thinking process and its relevance to R&D engineering
  • To gain essential skills for becoming an R&D Engineer
  • To comprehend the importance of R&D in Design Thinking and product development
  • To learn various methods for measuring product and technical success
  • To enhance creativity and problem-solving skills through Design Thinking
  • To contribute to product innovation and customer satisfaction through Design Thinking principles

At the end of this training, delegates will be able to allow stakeholders to be part of the process and measure the success of the product. They will be able to solve complex problems through design.

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What’s included in this Design Thinking for R&D Engineers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Design Thinking for R&D Engineers Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

OPITO Incident Commander Training Course Outline

Module 1: Incident Commander

  • What is an Incident Commander?
  • Why do Teams Need an Incident Commander?
  • Duties of an Incident Commander
  • Becoming an Incident Commander
  • Best Practices for Incident Commanders

Module 2: Emergency Planning

  • Why Have an Emergency Plan?
  • Legal Requirements for Having an Emergency Response Plan
  • Objective of the Emergency Plan
  • Vulnerability Assessment
  • Examples of Technological and Natural Hazards
  • Series of Events or Decisions that Should Be Considered
  • Elements of the Emergency Plan

Module 3: Emergency Response Plan

  • What is an Emergency Response Plan for an Oil and Gas Facility?
  • Effectiveness of Oil and Gas Facility’s Emergency Response Plan Against a Fire Emergency
  • Offshore Challenge
  • Forecast for Safety
  • Communication

Module 4: Incident Management Organisational Structure

  • Functional Structure
  • Command Function
  • Operations Section
  • Other Sections

Module 5: Managing an Incident Response

  • Notification and Activation
  • Establishing the IMS Organisation
  • Initial Assessment and Response
  • Initial Incident Briefing
  • Implementing the Response-Small to Medium or Simple Incidents
  • Implementing the Response-Major and Complex Incidents

Module 6: Maintaining a State of Readiness

  • Commissioning of New Oil Refinery Assets
  • Bridging the Gap Between Construction and Operations for New Refinery Assets
  • Operational Readiness
  • Operational Readiness Assessments and Reviews
  • Maintain Equipment Readiness During Modified or Idle State

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Who should attend this OPITO Incident Commander Training Course?

OPITO Incident Commander Training is crucial for ensuring the safety of personnel, assets, and the environment in the event of incidents such as fires, explosions, oil spills, and other emergencies. This course will benefit the following professionals:

  • Emergency Response Team Leaders
  • Offshore Installation Managers
  • Health and Safety Professionals
  • Offshore Workers
  • Offshore Emergency Drillers (OED)
  • Offshore Emergency Response Trainers (OERT)
  • Offshore Emergency Consultants (OEC)

Prerequisites of the OPITO Incident Commander Training Course

There are no formal prerequisites for this OPITO Incident Commander Training Course. However, prior experience in Incident Management and Emergency Response is recommended . Also, familiarity with the offshore oil and gas industry might prove to be beneficial for the delegates.

 

OPITO Incident Commander Training Course Overview

An Incident Commander plays a crucial role in addressing and resolving incidents effectively. They are responsible for investigating, diagnosing issues, and orchestrating incident response efforts. This training equips participants with the skills needed to excel in the role of an Incident Commander, emphasising efficient communication and resource management.

Proficiency in OPITO Incident Commander Training is essential for professionals aiming to excel in roles involving incident response, emergency planning, and safeguarding the environment and community. Individuals working in health and safety, emergency management, and those looking to enhance their leadership and incident management skills should aim to master this subject.

The Knowledge Academy's 1-day OPITO Incident Commander Training Course provides delegates with comprehensive knowledge of incident identification and resolution. They will learn about emergency planning for environmental and community safety, operational readiness, and bridging the gap between construction and operations for new refinery assets.

Course Objectives:

  • To develop delegates' knowledge of incident management principles and best practices in line with OPITO standards
  • To enhance the decision-making skills of potential Incident Commanders during high-pressure emergency scenarios
  • To instill an in-depth understanding of the roles and responsibilities of an Incident Commander within the context of safety and operational efficiency
  • To equip delegates with the skills to effectively communicate and coordinate with multiple stakeholders during an incident.
  • To train delegates in the systematic assessment and prioritisation of tasks during emergency response situations

Upon completing this course, delegates will possess the skills and knowledge to excel in incident management and contribute to the safety and environmental protection efforts in their organisations. This training empowers professionals to enhance their incident resolution and leadership skills, fostering career growth and expanded professional networks.

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What’s included in this OPITO Incident Commander Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • OPITO Incident Commander Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Incident Cause Analysis Method Training Course Outline

Module 1: Incident Investigation

  • Definitions and Introduction
  • Purpose
  • Scope
  • Roles and Responsibilities
  • Procedures

Module 2: Incident Investigation Tools

  • Investigation Tools/Frameworks
  • Improving Safety at an Organisational Level
  • Incident Cause Analysis Method
  • Objectives Of ICAM
  • Applying ICAM
  • Applying ICAM Proactively
  • Application of ICAM to the Case Study
  • Identifying the Precursors
  • Benefits of Proactive Approaches

Module 3: Cause and Effect Diagrams

  • What is a “Cause and Effect Diagram”?
  • Cause and Effect Diagram Examples
  • Cause and Effect Diagram Key Concepts
  • Cause and Effect Sequence Relationship
  • Key Strengths of the Cause and Effect Diagram Tool
  • How to Construct a Cause and Effect Diagram?
  • Uses of Cause and Effect Diagrams

Module 4: Reason’s Accident Causation Model

  • Aims
  • Accident Causation Model
  • Model Development
  • Model Limitations
  • Model in Practice
  • Medication Errors
  • Right Drug, Wrong Route
  • Adverse Events

Module 5: Data Collection

  • Data Collection Systems
  • Types of Data Collection Systems
  • Organisational and Cultural Aspects of Data Collection
  • Types of Data Collected
  • Methods of Data Collection, Storage, and Retrieval
  • Data Interpretation

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Who should attend this Incident Cause Analysis Method Training Course?

The Incident Cause Analysis Method (ICAM) Training is designed to provide individuals with the skills and techniques necessary to conduct thorough investigations and analysis of incidents, accidents, and near-miss events. This course will benefit the following professionals:

  • Safety Professionals
  • Healthcare Professionals
  • Industrial Engineers
  • Environmental Engineers
  • Systems Engineers
  • Quality Assurance Professionals
  • Insurance Professionals

Prerequisites of the Incident Cause Analysis Method Training

There are no formal prerequisites for this Incident Cause Analysis Method Training Course.

  

Incident Cause Analysis Method Training Course Overview

The Incident Cause Analysis Method (ICAM) is a systematic approach to investigating and analysing industrial safety, health, and environmental incidents. It is instrumental in identifying factors that contribute to specific or recurring problems, ultimately enhancing safety and preventing future incidents. This training equips individuals with the tools and techniques for effective incident analysis, making it an asset for career growth.

Proficiency in Incident Cause Analysis Method is essential for professionals involved in industrial safety, incident investigation, and those seeking to develop incident reporting systems. Individuals working in occupational health and safety, quality assurance, and risk management roles should aim to master this subject. It is crucial for those committed to safety, preventing incidents, and contributing to the improvement of safety systems.

The Knowledge Academy's 2-day Incident Cause Analysis Method Training equips delegates with essential incident analysis skills. Delegates will learn to use accident causation models to identify the root causes of incidents and accidents. They will also understand proactive approaches for system analysis to prevent future failures.

Course Objectives:

  • To understand the principles and methodologies of Incident Cause Analysis Method (ICAM)
  • To use accident causation models for root cause analysis
  • To apply proactive approaches for understanding system failures
  • To enhance incident analysis and reporting skills
  • To contribute to safety improvement and incident prevention
  • To excel in occupational health and safety, risk management, and quality assurance

At the end of this training, delegates will be able to describe the legal requirements applicable to accident and incident investigations. They will also be able to identify causative factors for accidents and incidents using accident causation models.

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What’s included in this Incident Cause Analysis Method Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Incident Cause Analysis Method Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Managing Innovation Course Outline

Module 1: Innovation – What it is and Why it Matters?

  • What is Innovation?
  • Importance of Innovation
  • Innovation is not Just High Technology
  • Innovation and Entrepreneurship
  • Strategic Advantage through Innovation
  • A Process View of Innovation
  • Innovation Scopes and Types
  • Key Aspects of Innovation
  • Innovation Management

Module 2: Innovation as a Core Business Process

  • Different Circumstances and Similar Management
  • Services and Innovation
  • Variations on a Theme
  • Contingency Model of the Innovation Process
  • Evolving Models of the Process
  • Learning to Manage Innovation
  • What do We Know About Successful Innovation Management?

Module 3: Building the Innovative Organisation Culture

  • Introduction
  • Innovative Organisation Culture
  • Methods
  • Company and Project

Module 4: Developing an Innovation Strategy

  • Introduction
  • Innovation Strategy
  • Choice of Strategy
  • Demands of Innovation Strategy
  • Strategic Management
  • Competitor Analysis
  • Blue Ocean Strategy
  • Elements of Corporate Innovation Strategy
  • Critical Factors in Innovation Strategy
  • Positions – National Factors
  • Paths – Time Horizons
  • Processes – Knowledge
  • Innovation Process

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Who should attend this Managing Innovation Training Course?

TheManaging Innovation Training Course focuses on equipping individuals with the skills and knowledge required to effectively lead, facilitate, and manage innovation within organisations. This course will benefit the following professionals:

  • Product Managers
  • Research and Development (R&D) Professionals
  • Engineers
  • Business Analysts
  • Marketers
  • Customer Service Representatives
  • Sales Personnel

Prerequisites of the Managing Innovation Training Course

There are no formal prerequisites for the Managing Innovation Training Course.  However, familiarity with problem solving and decision-making might prove to be beneficial for the delegate.

Managing Innovation Course Overview

Innovation Management is a systematic approach to generating, capturing, and prioritising valuable insights, making it a critical strategy for enhancing business productivity and streamlining internal processes. This training equips individuals with the tools and knowledge to drive innovation within their organisations, ensuring they stay ahead in their careers.

Professionals across various industries, including Product Managers, Project Managers, and Entrepreneurs, should aim to master Managing Innovation. In a rapidly evolving business landscape, the ability to drive innovation is an asset. Managing Innovation is especially crucial for those who aspire to foster a culture of innovation, enhance their organisation's strategic direction, and lead their teams towards successful innovation efforts.

The Knowledge Academy's 1-day Managing Innovation Training Course is designed to provide delegates with comprehensive knowledge of Managing Innovation effectively. Delegates will gain an understanding of essential innovation concepts, including innovation strategy, organisational culture, and the demands of innovation strategy.

Course Objectives:

  • To understand the critical aspects of innovation
  • To explore evolving models of the innovation process
  • To develop and implement innovation strategies
  • To foster an innovative organisational culture
  • To manage innovation demands and challenges
  • To lead and drive successful innovation efforts

Upon completion of this course, delegates will have the knowledge and skills to drive innovation within their organisations, develop effective innovation strategies, and foster a culture of innovation. This training empowers professionals to remain competitive and stay ahead in their careers by mastering the art of Innovation Management.

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What’s included in this Managing Innovation Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Managing Innovation Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Executive Leadership Coaching Training Course Outline

Module 1: Executive Leadership Coaching

  • Leadership
  • Transformational Leadership Development
  • Executive Coaching
  • Executive Coaching and Psychological Processes
    • Self-Efficacy
    • Developmental Support
    • Positive Affect
    • Openness to New Behaviours
    • Developmental Planning
  • Executive Coaching and Transformational Leadership Behaviour

Module 2: Three Traits Every Successful Leader Must Have

  • Introduction
  • Desire to Lead
  • Commitment to the Mission and Vision of the Organisation
  • Integrity
    • Sincerity
    • Consistency
    • Substance

Module 3: Introduction to Influence and Persuasion

  • Influence and Persuasion are Forms of Communication
  • Manipulation Vs Influence and Persuasion
  • Establishing Rapport as a Means to Influence and Persuasion

Module 4: Influence and Persuasion in Sales

  • Establishing a Basis for Persuasion in Sales
  • Persuasion During Negotiations
  • Adopt the Correct Attitude
  • Know Your Ultimate Conditions

Module 5: Skills-Based Approach

  • 4 Core Skills for Coaching Conversations
  • Building Coaching Skills Creates a Coaching Culture
  • Coaching Doesn't Happen in a Vacuum

 

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Who should attend this Executive Leadership Coaching Training Course?

The Executive Leadership Coaching Training Course is tailored for professionals who are at various career stages and looking to enhance their leadership skills and capabilities. This training is well-suited for a diverse range of professionals, including:

  • Entrepreneurial Leaders
  • Sales and Marketing Directors
  • Project Directors
  • HR and Talent Managers
  • Nonprofit and NGO Leader
  • Healthcare Administrators
  • Legal Firm Partners
  • Hotel General Managers

Prerequisites of the Executive Leadership Coaching Training Course

There are no formal prerequisites for the Executive Leadership Coaching Training Course.

 

Executive Leadership Coaching Training Course Overview

Executive Coaching is a powerful approach to achieving organisational goals, enabling leaders to form strong and trustworthy partnerships to enhance and sustain their performance. It focuses on helping business leaders at all levels maximise their influential leadership skills. This training empowers professionals and organisations to unlock and unleash their full potential effectively.

Executive Leadership Coaching is vital for professionals across all industries, including managers, executives, team leaders, and those aspiring to develop their leadership abilities. This training equips individuals with the knowledge and skills needed to create a leadership environment that fosters growth and enhances organisational performance.

This 1-day Executive Leadership Coaching Course offers an extensive understanding of executive coaching and leadership. Delegates will explore concepts such as transformational leadership development, development planning, openness to new behaviors, and development support. Led by highly experienced trainers, this training empowers delegates to develop the skills and knowledge required to excel in Executive Leadership Coaching.

Course Objectives:

  • To master the principles of transformational leadership behavior
  • To commit to the mission and vision of the organisation
  • To establish rapport for influence and persuasion
  • To develop core coaching skills for effective leadership conversations
  • To lay the foundation for sales effectiveness
  • To foster a culture of continuous leadership growth

Upon completion of this course, delegates will have the knowledge and skills to drive transformational leadership within their organisations, enhance employee performance, and create an environment of continuous leadership development. This training equips professionals and organisations to unlock their leadership excellence and drive exceptional results.

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What’s Included in this Executive Leadership Coaching Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Executive Leadership Coaching Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Practical Thinking Masterclass Outline

Module 1: Introduction to Practical Thinking

  • What is Practical Thinking?
  • Why Practical Thinking is Important?
  • Steps to Solve a Problem Practically

Module 2:  Creativity Tools 

  • Reversal 
  • Scamper 
  • Attribute Listing, Morphological Analysis, and Matrix Analysis 
  • Brainstorming 
  • Reframing Matrix 
  • Subconscious Problem Solving  

Module 3: Tools for Understanding Complex Situations 

  • Drill Down
  • Cause and Effect Diagram

Module 4: Techniques for Effective Decision Making 

  • Paired Comparison Analysis 
  • Grid Analysis 
  • PMI – Weighing the Pros and Cons of a Decision 
  • Force Field Analysis 
  • Six Thinking Hats 
  • Cost/Benefit Analysis 

Module 5: Project Planning Skills  

  • Gantt Charts  
  • Critical Path Analysis 
  • Planning Cycle 

Module 6: Memory Techniques  

  • Link Method and Story Method  
  • Number/Rhyme Mnemonic 
  • Number/Shape Mnemonic 
  • Alphabet Technique 
  • Journey System 
  • Roman Room Mnemonic 

Module 7: Time Management Skills 

  • Deciding Work Priorities 
  • Activity Logs 
  • Action Plans 
  • Prioritising List 

Module 8: Techniques for Controlling Stress 

  • Stress Diary 
  • Anticipating Stress 
  • Thought Awareness, Rational Thinking, and Positive Thinking
  • Self-Hypnosis and Auto Suggestion
  • Meditation 
  • Time Management 
  • Eliminating Stress from the Environment 

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Who should attend this Practical Thinking Masterclass?

The Practical Thinking Masterclass is tailored for individuals across various fields who seek to enhance their Practical Thinking skills and problem-solving abilities. This course is valuable for a diverse range of professionals, including:

  • Marketing Managers
  • Product Designers
  • Project Managers
  • Policy Makers
  • Data Analysts
  • Start-up Founders
  • Healthcare Professionals

Prerequisites of the Introduction to Practical Thinking Masterclass

There are no formal prerequisites for the Introduction to Practical Thinking Masterclass. 

 

Practical Thinking Masterclass Overview

Introduction to Practical Thinking Masterclass, a 1-day Leadership Course, is a comprehensive training course designed to equip professionals with the essential skills and techniques needed to thrive in today's fast-paced and ever-evolving business landscape. In an era where adaptability and problem-solving are paramount, this course provides a practical framework for harnessing the power of innovative thinking.

In an increasingly complex world, the ability to master Practical Thinking is not only desirable but imperative. Professionals across various industries, from managers and executives to entrepreneurs and creative thinkers, should aim to excel in this subject. Practical Thinking empowers individuals to navigate challenges, make informed decisions, and unlock their potential for success.

The Knowledge Academy's 1-day Practical Thinking Masterclass offers a tailored and immersive learning experience. Delegates will gain proficiency in various techniques, including time management, force field analysis, brainstorming, and critical path analysis, among others. Led by our highly experienced trainers, this course equips delegates with the tools to enhance their problem-solving skills, bolster decision-making capabilities, and boost productivity.

Course Objectives:

  • To introduce delegates to the fundamental principles of Practical Thinking and its application in both personal and professional contexts
  • To equip participants with a diverse set of thinking techniques, such as the six thinking hats and the roman room mnemonic, to approach problems from various angles
  • To enhance time management skills, enabling delegates to make strategic decisions about work priorities
  • To teach the art of self-hypnosis and its potential benefits in enhancing focus and creativity
  • To improve interview skills and question formulation, aiding professionals in conducting more effective interviews
  • To guide delegates in the process of weighing the pros and cons of decisions, allowing for informed choices in complex situations

Upon completion of this course, delegates will emerge with a heightened ability to think critically, solve problems efficiently, and make informed decisions. They will possess a versatile toolkit of thinking techniques and the confidence to apply them in real-world scenarios, ultimately leading to increased personal and professional success.

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What’s included in this Practical Thinking Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Practical Thinking Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Building a Customer-Centric Service Culture Training Course Outline

Module 1: Introduction to Customer-Centric Service Culture

  • What is Customer-Centricity?
  • Importance of a Customer-Centric Approach
  • Impact of Service Culture on Customer Loyalty
  • Common Challenges in Achieving Customer-Centricity
  • Aligning Service Culture with Organisational Goals

Module 2: Defining Your Customer Persona

  • Creating Customer Personas and Profiles
  • Gathering Customer Data and Insights
  • Identifying Customer Pain Points and Needs
  • Segmenting Your Customer Base
  • Mapping the Customer Journey

Module 3: Leadership and Employee Engagement

  • Leadership's Role in Creating a Customer-Centric Culture
  • Employee Buy-In and Engagement
  • Aligning Employee Goals with Customer Success
  • Recognition and Rewards for Customer-Centric Behaviour

Module 4: Empowering Employees to Serve Customers

  • Providing Adequate Training and Development
  • Encouraging Employee Autonomy
  • Empowerment Vs Micromanagement
  • Equipping Employees with the Right Tools and Resources
  • Creating a Safe Environment for Experimentation

Module 5: Communication and Feedback

  • Open and Transparent Communication Channels
  • Gathering and Acting on Customer Feedback
  • Employee Feedback and Suggestions
  • Continuous Improvement Through Feedback Loops
  • Integrating Feedback into Decision-Making

Module 6: Customer-Centric Processes and Systems

  • Aligning Processes with Customer Needs
  • Streamlining Customer Touchpoints
  • Implementing Customer-Centric Technologies
  • Measuring Process Efficiency and Customer Satisfaction
  • Cross-Functional Collaboration for Process Improvement

Module 7: Measuring and Monitoring Customer-Centricity

  • Key Performance Indicators (KPIs) for Customer-Centricity
  • Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
  • Analysing Customer Churn and Retention Rates
  • Real-Time Dashboards and Reporting
  • Benchmarking Against Industry Standards

Module 8: Sustaining a Customer-Centric Culture

  • Embedding Customer-Centric Values in Organisational DNA
  • Encouraging Innovation and Adaptation
  • Celebrating Customer Success Stories
  • Addressing Resistance to Change
  • Staying Ahead of Evolving Customer Expectations

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Who should attend this Building a Customer-Centric Service Culture Training Course?

The Building a Customer-Centric Service Culture Training Course is tailored for professionals across industries who are dedicated to creating exceptional customer experiences and fostering a customer-centric mindset within their organisations. This training is ideal for a diverse range of roles, including:

  • Customer Service Managers
  • Frontline Customer Service Representatives
  • Sales and Marketing Professionals
  • Business Owners and Entrepreneurs
  • Retail Managers
  • Hospitality Managers
  • Call Center Managers
  • Client Relationship Managers

Prerequisites of the Building a Customer-Centric Service Culture Training Course

There are no formal prerequisites required for the Building a Customer-Centric Service Culture Training Course. 

 

Building a Customer-Centric Service Culture Training Course Overview

The Building a Customer-Centric Service Culture Training, a 1-day Leadership Course, is a pivotal course designed to instill professionals with the knowledge and skills required to foster a customer-centric service culture within their organisations. In a business landscape where customer loyalty and satisfaction are paramount, this course addresses the critical need to create a positive and personalised customer experience.

In today's competitive business environment, the importance of mastering the art of a customer-centric approach cannot be overstated. Professionals across various domains, including executives, managers, and entrepreneurs, should aspire to excel in this subject. A customer-centric culture enables businesses to meet customer expectations, drive loyalty, and spur business growth.

The Knowledge Academy's 1-day training equips delegates with the comprehensive understanding and tools necessary to cultivate a customer-centric service culture. This course covers a wide range of topics, including the challenges and benefits of becoming a customer-centric organisation, the business case for a customer-centric culture, and the practical steps for implementation.

Course Objectives:

  • To provide delegates with an in-depth understanding of the principles and importance of a customer-centric service culture
  • To equip participants with the knowledge and skills required to build a customer-centric culture within their organisations
  • To address the challenges associated with becoming a customer-centric organisation and strategies for overcoming them
  • To highlight the benefits of a customer-centric approach, including enhanced customer loyalty and business growth
  • To explore the differences between relational and transactional service models and their impact on customer satisfaction
  • To guide delegates in the practical steps and tools for implementing a customer-centric approach within their organisations

Upon completion of this course, delegates will possess the knowledge and skills needed to transform their organisations into customer-centric entities. They will be better prepared to anticipate and meet customer needs, drive brand loyalty, and enhance business growth, ultimately opening new career opportunities and adding significant value to their professional profiles.

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What’s Included in this Building a Customer-Centric Service Culture Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Building A Customer-Centric Service Culture Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Instructional Design Training Course Outline

Module 1: Introduction to Instructional Design

  • Defining Instructional Design and Its Purpose
  • Role of an Instructional Designer
  • Ethical Considerations in Instructional Design

Module 2: Needs Assessment and Analysis

  • Conducting a Needs Assessment
  • Identifying Learning Objectives and Goals
  • Analysing the Target Audience
  • Identifying Knowledge and Skill Gaps
  • Using Data and Research for Decision-Making

Module 3: Designing Instructional Materials

  • Determining Learning Outcomes
  • Storyboarding and Sequencing Content
  • Selecting Instructional Strategies
  • Creating Engaging Learning Activities
  • Incorporating Multimedia and Interactive Elements

Module 4: Assessment and Evaluation

  • Types of Assessment
  • Developing Effective Assessments
    • Quizzes
    • Tests
    • Projects
  • Rubrics and Scoring Guidelines
  • Evaluation Methods and Metrics
  • Continuous Improvement through Evaluation

Module 5: Learning Theories and Models

  • Behaviourism, Cognitivism, and Constructivism
  • Adult Learning Theories
  • Bloom's Taxonomy and its Application
  • Gagné's Nine Events of Instruction
  • Merrill's First Principles of Instruction

Module 6: Technology and E-Learning Tools

  • Leveraging Learning Management Systems
  • Authoring Tools and Content Creation Software
  • Gamification and Simulations
  • Accessibility and Universal Design for Learning
  • Mobile Learning and Responsive Design

Module 7: Project Management in Instructional Design

  • Setting Project Goals and Scope
  • Creating Timelines and Milestones
  • Resource Allocation and Budgeting
  • Managing Stakeholder Expectations
  • Addressing Scope Creep and Changes

Module 8: Communication and Collaboration

  • Effective Communication with Subject Matter Experts
  • Collaborative Design and Development Processes
  • Facilitating Feedback and Iteration
  • Building a Supportive Learning Community

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Who should attend this Instructional Design Training Course?

This Instructional Design Training Course provides professionals with a solid foundation in the principles, methodologies, and best practices of designing effective learning experiences. This course can be helpful for many professionals, including:

  • E-learning Developers and Designers
  • Corporate Trainers
  • Educational Technologists
  • Curriculum Developers
  • Teachers and Professors
  • HR Training and Development Specialists
  • Content Writers
  • Multimedia Designers

Prerequisites of the Instructional Design Training Course

There are no formal prerequisites required for the Instructional Design Training Course.

Instructional Design Training Course Overview

The Instructional Design Training Course offers a comprehensive understanding of creating effective learning experiences and environments. Instructional Design is the key to engaging and motivating learners to acquire specific knowledge and skills, making it essential for professionals seeking to excel in the field of education and training.

In today's competitive educational landscape, the importance of mastering Instructional Design cannot be overstated. Educators, Trainers, Instructional Designers, and anyone involved in curriculum development should aim to become proficient in this subject. Instructional Design is the foundation of creating compelling and impactful learning experiences.

This 1-day training provides delegates with the knowledge and skills required to design engaging and effective learning experiences. Delegates will learn about the principles, stages, and components of Instructional Design, as well as how to calculate return on investment and select appropriate evaluation tools. Our experienced trainers will guide delegates through the process and equip them with the tools needed to excel in the field.

Course Objectives:

  • To provide delegates with a comprehensive understanding of Instructional Design and its role in creating effective learning experiences
  • To familiarise delegates with the components and principles of Instructional Design, enabling them to design engaging and impactful educational materials
  • To guide delegates through the stages of instructional design, from analysis to evaluation, ensuring a well-rounded understanding of the process
  • To empower delegates to calculate the return on investment for instructional materials and make data-driven decisions
  • To introduce delegates to various multimedia tools and technologies that enhance the learning experience
  • To enable delegates to determine the most suitable delivery systems and evaluation tools for their instructional materials

Upon completion of this course, delegates will possess the skills and knowledge required to create engaging, effective, and impactful learning experiences. They will be better prepared to design educational materials that drive meaningful comprehension and knowledge acquisition, ultimately leading to career advancement and enhanced earning potential.

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What’s included in this Instructional Design Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Instructional Design Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Women's Leadership Training Course Outline

Module 1: Introduction to Leadership 

  • What is Leadership? 
  • Characteristics of Leadership 
  • Importance of Leadership 
  • Role of a Leader 
  • Qualities of a Leader 
  • Leadership Ethics 
  • Leadership Styles 

Module 2: Women in Leadership

  • Women Leadership
  • Characteristics of Women Leadership
  • Importance of Women Leadership
  • Representation of Women in Different Sectors
  • Benefits of Women in Leadership
  • Barriers

Module 3: Nurture Women’s Leadership

  • Actively Recruit Women
  • Create and Encourage Networking Opportunities
  • Pair Women with Mentors in Leadership
  • Creating and Encourage Training Opportunities

Module 4: Encourage Networking Opportunities

  • Create a Women’s Networking Group
  • Encourage Women to Join Organisations
  • Networking Builds Confidence
  • Networking and Recruiting

Module 5: Pair Women with Mentors

  • Benefits of Mentoring
  • Think Creatively
  • Incorporate Mentoring at Every Stage
  • Encourage Women to Mentor

Module 6: Women's Leadership in the Business and Profit Sector

  • Importance of Women Leadership in Your Organisation
  • Why Women Make Great Business Leaders?
  • Women Leaders and Profitability
  • Business Advantages of Female Leadership

Module 7: Power of Women in Leadership

  • What are “female” Leadership Qualities?
  • Why we Need More Women in Leadership Roles?
  • Feminine Leadership Qualities that Drive Success
  • Traits of a Strong Woman 

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Who should attend  this Women's Leadership Training Course?

The Women Leadership Training is designed for individuals who want to enhance their leadership skills and advance their careers, with a specific focus on empowering women in leadership roles. This Leadership Course is well-suited for:

  • Women Executives and Managers
  • Team Leaders
  • Supervisors
  • Entrepreneurs
  • Business Owners
  • Diversity & Inclusion Managers
  • Government Officials and Policy Makers

Prerequisites of the Women's Leadership Training Course

There are no formal prerequisites to attend the Women's Leadership Training Course.

Women's Leadership Training Course Overview

The Women's Leadership Course is designed to address the growing importance of empowering women in leadership roles. In today's dynamic professional landscape, effective leadership is a critical skill, and this course focuses on equipping women with the tools and knowledge needed to excel in leadership positions.

Mastering the subject of leadership is vital for both aspiring and current leaders. Women, with their unique abilities to inspire and adapt, play a pivotal role in organisational success. This course is particularly valuable for professionals aiming to lead, influence, and make a positive impact on their teams and organisations.

The 1-day training offered by the Knowledge Academy is a comprehensive and efficient way for delegates to enhance their leadership skills. This course equips aspiring female leaders with the ability to navigate organisational challenges and fosters a recognition system for high-performing female employees. With the knowledge and skills gained from this training, individuals can pursue international job opportunities, furthering their careers.

Course Objectives:

  • To equip aspiring female leaders with the tools and techniques required to master the subject of leadership better
  • To create a system for recognising and promoting high-performing female employees within organisations
  • To create and encourage networking opportunities for women
  • To encourage women to get into mentorship roles
  • To help aspiring female leaders to effectively navigate the complexities in the contemporary professional space

Upon completion of this Women’s Leadership Training Course, delegates will emerge with a deep understanding of the benefits of women's leadership within organisations. They will be equipped with the knowledge and tools to foster inclusivity, mentorship, and female leadership, contributing to increased compatibility, innovation, empathy, and honesty in leadership roles, ultimately leading to organisational success.

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What’s included in this Women's Leadership Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Women's Leadership Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Data to Insights Training Course Outline

Module 1: Introduction to Data Analysis

  • Definition of Data Analysis and its Importance  
  • Types of Data and Data Sources 
  • Data Collection and Data Preparation  

Module 2: Data Cleaning and Preparation

  • Data Cleaning Techniques
  • Handling Missing Data and Outliers
  • Data Normalisation and Standardisation

Module 3: Exploratory Data Analysis

  • Statistical Methods for Data Analysis
  • Visualisation Techniques for Data Analysis
  • Identifying Patterns and Relationships in Data

Module 4: Data Modelling and Predictive Analytics

  • Introduction to Data Modelling
  • Regression Analysis
  • Predictive Analytics and Forecasting

Module 5: Data Visualisation and Communication

  • Data Visualisation Techniques
  • Importance of Storytelling in Data Communication
  • Best Practices in Data Communication

Module 6: Data-Driven Decision Making

  • Incorporating Data-Driven Decision Making in Business Strategy
  • Importance of Data-Driven Decision Making
  • Ethical Considerations of Data Analysis

Module 7: Data Analysis

  • Introduction to Data Analysis Tools 
  • Data Analysis Best Practices
  • Problem Solving with Data Analysis 

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Who should attend this Data to Insights Training Course?

The Data to Insights Training Course is designed for professionals seeking to upskill and use data to make informed business decisions and extract valuable insights. This course will benefit the following professionals:

  • Data Analysts
  • Business Analysts
  • Data Scientists
  • Marketing Analysts
  • Financial Analysts
  • Operations Managers
  • Decision-makers

Prerequisites of the Data to Insights Training Course

There are no formal prerequisites to attend the Data to Insights Training Course. However, having a basic understanding of data analysis and spreadsheet software would be beneficial for the delegates.

Data to Insights Training Course Overview

The Data to Insights Training Course is designed to introduce delegates to the critical process of translating raw data into actionable insights. In today's competitive business landscape, this skill is essential for informed decision-making and maintaining a competitive edge. Data to Insights empowers organisations to uncover patterns, trends, and growth opportunities, making data-driven success and innovation possible.

Understanding the Data to Insights process is crucial for professionals across various industries, especially those in leadership roles. Leaders, Data Analysts, and Decision-makers can gain a competitive advantage by mastering this subject. It equips them with the ability to make informed choices based on data, fostering organisational growth and adaptability in a data-centric job market.

The Knowledge Academy's 1-day Data to Insights Training Course equips delegates with essential skills and approaches to transform raw data into actionable insights. Delegates will learn efficient data analysis techniques, including statistical principles, data mining methods, and data visualisation tools to communicate findings effectively. Moreover, the course delves into Machine Learning techniques to unearth hidden patterns in data.

Course Objectives:

  • To understand the importance of data analysis and insights in driving business success
  • To provide knowledge of statistical concepts and methods for accurate data analysis and interpretation
  • To equip delegates with the skills and techniques needed to effectively analyse and interpret data for meaningful insights
  • To become familiar with data visualisation techniques and tools for communicating insights to stakeholders
  • To understand data mining techniques for extracting valuable insights from large datasets
  • To identify and address data quality issues to ensure reliable insights

After attending this interactive training, delegates will be able to successfully evaluate and understand data for relevant insights. They will be able to create and implement data-driven business growth and success plans. They will also be able to use their newly learned skills and knowledge to their position and contribute to the success of their organisation.

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What’s included in this Data to Insights Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Data to Insights Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Creative Leader Training Course Outline

Module 1: Introduction to Leadership

  • What is Leadership?
  • What Do Leaders Do?
  • What are Different Types of Leadership?
  • What are Qualities of Good Leader?
  • How Does Leadership Work?
  • Leadership Vs Management

Module 2: Leadership Effectiveness

  • Introduction
  • What is Effective Leadership?
  • Expectations for Leaders
  • Most Effective Leadership Styles
  • How to Lead a Team to Success?
  • Leadership Development

Module 3: Creative Leadership

  • What is Creative Leadership?
  • Importance of Creativity in Leadership
  • Creativity and Role of Leader
  • Theories of Leadership
  • Supporting Leadership Theories

Module 4: Creative Leaders

  • Overview
  • Characteristics of Creative Leaders
  • Qualities of Creative Leader
  • Different Ways to Be Creative Leader

Module 5: Leadership, Culture, and Innovation

  • Leading During Times of Rapid Change
  • Culture Building
  • Performance Indicators
  • Appetites and Attitudes for Innovation

Module 6: Develop Creativity in Leadership

  • Why is Creativity Important in Leadership?
  • Strategies for Utilising Creativity in Leadership
  • Tips for Implementing Creativity in Leadership

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Who should attend this Creative Leader Training Course?

This Creative Leader Training Course aims to help professionals delve into both theoretical and practical exercises to develop a leadership style that champions creativity and encourages risk-taking in a constructive manner. This course can be a valuable for various professionals, including:

  • Creative Directors
  • Art Directors
  • Design Team Leaders
  • Film and TV Production Heads
  • Advertising Managers
  • Music Producers
  • Content Strategists

Prerequisites of the Creative Leader Training Course

There are no formal prerequisites required for the Creative Leader Training Course.

 

 

Creative Leader Training Course Overview

The Creative Leader Training Course is one of the most coveted Leadership Courses offered by The Knowledge Academy that is designed to enhance leadership skills and foster creativity within organisations. Leadership is about inspiring and guiding individuals towards a common goal, and this course equips professionals to do just that, with a focus on creative leadership.

It's imperative for professionals to master the subject of creative leadership, as it not only empowers them to manage teams effectively but also opens doors to lucrative opportunities in multinational organisations. Creative Leaders are in high demand, and this course caters to those who aspire to excel in leadership roles.

In this 1-day training by the Knowledge Academy, delegates will learn to implement effective leadership frameworks, understand organisational culture, and hone creative leadership skills. They will gain insights into managing challenging individuals and team dynamics. Our expert trainers will guide delegates to become proficient and mindful Creative Leaders, ultimately enhancing their career prospects.

Course Objectives:

  • To become familiar with creativity in leadership skills
  • To gain an understanding of an organisation and its culture
  • To learn about effective leadership and manage a team
  • To become familiar with the basics of how to lead a team
  • To improve your understanding about leadership, culture, and innovation
  • To acquire information about the development of creativity in leadership

Upon completion of this Creative Leader Training Course from The Knowledge Academy, delegates will be equipped with innovative leadership techniques and insights to drive creativity within their teams. They'll be empowered to foster a culture of innovation, ensuring their organisations stay ahead in an ever-evolving marketplace.

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What’s included in this Creative Leader Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Creative Leader Training Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

Package deals

Our training experts have compiled a range of course packages to compliment a variety of categories in order to help fast track your career. The packages consist of the best possible qualifications in each industry and allows you to purchase multiple courses at a discounted rate.

Swipe for more. Don’t miss out!

Leadership Courses FAQs

Leadership is the act of guiding, motivating, and influencing a group of individuals or an organisation to achieve a common goal or vision, often involving making decisions, setting direction, and fostering collaboration among team members. Effective leadership encompasses various qualities such as communication, vision, empathy, and the ability to inspire and empower others.
Delegates should consider this Leadership Course to unlock their leadership potential, gain essential skills, and enjoy flexible learning options. With expert instructors and practical insights added to The Knowledge Academy’s global reputation, this course is the path to mastering and practicing effective leadership.
There are no formal prerequisites to attend these Leadership Courses; they are open to all. These courses are particularly recommended for managers, supervisors, and team leaders.
These Leadership Courses cover a broad spectrum of leadership essentials, encompassing effective communication, team motivation, conflict resolution, strategic decision-making, and adaptability in dynamic environments. Delegates will also delve into the various facets of leadership, exploring their dynamic nature across industries, sectors, and work contexts, all while honing their problem-solving skills.
Delegates can expect these Leadership Courses to stimulate innovative thinking and encourage critical analysis, fostering a fresh perspective on business challenges. By challenging conventional notions and exploring new strategies, delegates will leave with the tools to enhance and elevate their business performance.
After completing these Leadership Courses, individuals can explore a wide range of job opportunities in leadership and management roles across various industries. They will be well-prepared for positions such as Team Leaders, Project Managers, Department Heads, and executive-level roles, with the potential to advance their careers and take on leadership responsibilities.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Leadership Training Courses.
The Knowledge Academy is the Leading global training provider for Leadership Courses.
The price for Leadership Courses certification in Philippines starts from $1295.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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