Retired: ITIL® Service Lifecycle - Service Transition - Philippines

NOTE: The exam for this course has been officially discontinued as of the 1st of January 2021. Delegates with similar interest might want to consider taking the ITIL® 4 Specialist: Create Deliver and Support CDS or ITIL® 4 Specialist: High Velocity IT Training modules.

Who should attend this ITIL Training Course?

The course can benefit anybody who will be involved in transitional activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and IT Architects.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

NOTE: The exam for this course has been officially discontinued as of the 1st of January 2021. Delegates with similar interest might want to consider taking the ITIL® 4 Specialist: Create Deliver and Support CDS or ITIL® 4 Specialist: High Velocity IT Training modules.

Retired: ITIL® Service Lifecycle - Service Transition Training Overview

This 3-day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. The exam is included.

This Service Transition course opens by discussing the core principles of effective service management, including how value is defined and created (both by businesses and consumers), and the definitions and roles involved in services and service management. It subsequently considers the processes that constitute service transition, from planning and change management through release and deployment to the final testing and evaluation phases. The course then helps delegates to understand how best to guide others through a service transition period, from learning how to deal with several types of individual stakeholder to facilitating overall organisational readiness and building a holistic receptiveness to change. It also considers the role of supporting technologies in service transition, from the function of knowledge bases to the utility of a CMS, before finally exploring potential challenges to service transition (such as a lack of available resources including time, money, manpower, or appropriate skillsets). Overall, this course gives delegates a holistic overview of and preparation for the implementation of service transition of any kind.

By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities. This Service Transition course counts for 3 credits towards an ITIL® Practitioner certification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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NOTE: The exam for this course has been officially discontinued as of the 1st of January 2021. Delegates with similar interest might want to consider taking the ITIL® 4 Specialist: Create Deliver and Support CDS or ITIL® 4 Specialist: High Velocity IT Training modules.

What's Included in this ITIL Training Course?

The following is included in this ITIL® course:

• ITIL® Service Lifecycle - Service Transition exam
• Certificate
• Experienced ITIL® Trainer
• Refreshments

ITIL® Service Transition Training Examination

The ITIL® Service Transition exam measures knowledge of the Service Transition stage of the lifecycle, covering issues such as principles, processes, organisations, and governance.

• 8 multiple choice questions
• 90 minutes
• Pass mark: 70% or 28/40
• Closed book