Who should attend this ITIL® Practitioner Training Course?
The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.
ITIL® Practitioner Prerequisites
You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.
Retired: ITIL® Practitioner Training Course Overview
ITIL® (Information Technology Infrastructure Library) is a framework specially designed to plan, deliver, and manage the overall lifecycle of IT (Information Technology) services within a business. It helps companies to align their IT services to the needs of their customers and organisation. The main aim of ITIL® is to improve efficiency and achieve predictable service delivery. Our ITIL® Practitioner training will ensure that you are fully equipped to pass the exam and provide a broad overview of successfully focusing on an organisation's customers, value, and cost. Acquiring this certification will help individuals to climb up the ladder of success in terms of value and career opportunities.
This 2-day ITIL® Practitioner training provides delegates with a best practice understanding of the ITSM principles, service elements, key competencies, and CSI approach. During this training, delegates will learn various concepts such as the Continual Service Improvement (CSI) approach, guiding principles, Seven Wastes (Muda), key competencies, OCM tools, three key areas most important for successful ITIL® implementation. Our highly expert and professional trainer will conduct this training and provide you with the required knowledge and skills needed to pass the ITIL® Practitioner exam.
Apart from these, delegates will also learn the following topics, such as:
- Customers, value, and cost
- ITSM principles
- OCM tools
- Phases of transition
- COBIT and implementation
- Stakeholder map
At the end of this training, delegates will be able to apply the ITSM guiding principles in a real-world context within an organisation. They will also be able to implement measurement and metrics to achieve continual improvement.
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