PeopleCert, on behalf of Axelos
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One of our training experts will be in touch shortly to go overy your training requirements.
One of our training experts will be in touch shortly to go over your training requirements.
Our ITIL® PeopleCert
course is accredited by Axelos
Module 1: Service Elements
Module 2: ITSM Principles
Module 3: Key Competencies
Module 4: Key Competencies 2: Communication
Module 5: Key Competencies 3: Organisational Change Management
Module 6: Applying the CSI Approach
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.
You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.
ITIL® (Information Technology Infrastructure Library) is a framework specially designed to plan, deliver, and manage the overall lifecycle of IT (Information Technology) services within a business. It helps companies to align their IT services to the needs of their customers and organisation. The main aim of ITIL® is to improve efficiency and achieve predictable service delivery. Our ITIL® Practitioner training will ensure that you are fully equipped to pass the exam and provide a broad overview of successfully focusing on an organisation's customers, value, and cost. Acquiring this certification will help individuals to climb up the ladder of success in terms of value and career opportunities.
This 2-day ITIL® Practitioner training provides delegates with a best practice understanding of the ITSM principles, service elements, key competencies, and CSI approach. During this training, delegates will learn various concepts such as the Continual Service Improvement (CSI) approach, guiding principles, Seven Wastes (Muda), key competencies, OCM tools, three key areas most important for successful ITIL® implementation. Our highly expert and professional trainer will conduct this training and provide you with the required knowledge and skills needed to pass the ITIL® Practitioner exam.
Apart from these, delegates will also learn the following topics, such as:
At the end of this training, delegates will be able to apply the ITSM guiding principles in a real-world context within an organisation. They will also be able to implement measurement and metrics to achieve continual improvement.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The following is included with our ITIL® Practitioner training course:
The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.
The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.
ITIL® Practitioner exam format:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers Back to course information
We may not have any package deals available including this course. If you enquire or give us a call on +44 1344 203999 and speak to our training experts, we should be able to help you with your requirements.
If you miss out, enquire to get yourself on the waiting list for the next day!
