Retired: ITIL® Practitioner - Philippines

Who should attend this ITIL® Practitioner Training Course?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

ITIL® Practitioner Prerequisites

You must hold the ITIL® Foundation certificate to attend this course and be able to take the ITIL® Practitioner exam.

Retired: ITIL® Practitioner Training Course Overview

ITIL® (Information Technology Infrastructure Library) is a framework specially designed to plan, deliver, and manage the overall lifecycle of IT (Information Technology) services within a business. It helps companies to align their IT services to the needs of their customers and organisation. The main aim of ITIL® is to improve efficiency and achieve predictable service delivery. Our ITIL® Practitioner training will ensure that you are fully equipped to pass the exam and provide a broad overview of successfully focusing on an organisation's customers, value, and cost. Acquiring this certification will help individuals to climb up the ladder of success in terms of value and career opportunities.

This 2-day ITIL® Practitioner training provides delegates with a best practice understanding of the ITSM principles, service elements, key competencies, and CSI approach. During this training, delegates will learn various concepts such as the Continual Service Improvement (CSI) approach, guiding principles, Seven Wastes (Muda), key competencies, OCM tools, three key areas most important for successful ITIL® implementation. Our highly expert and professional trainer will conduct this training and provide you with the required knowledge and skills needed to pass the ITIL® Practitioner exam.

Apart from these, delegates will also learn the following topics, such as:

• Customers, value, and cost
• ITSM principles
• OCM tools
• Phases of transition
• COBIT and implementation
• Stakeholder map

At the end of this training, delegates will be able to apply the ITSM guiding principles in a real-world context within an organisation. They will also be able to implement measurement and metrics to achieve continual improvement.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What's included in this ITIL® Practitioner Training Course?

The following is included with our ITIL® Practitioner training course:

• The ITIL® Practitioner Examination
• Certificate
• Experienced ITIL® instructor
• Refreshments

ITIL® Practitioner Exam Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

• 40 multiple choice questions
• 135 minutes
• Pass mark: 70% or 28/40
• Open book

ITIL® Practitioner Examination Information

The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

ITIL® Practitioner exam format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Mark: 28 marks out of 40 required to pass (70%)
• Duration: 135 minutes
• Open Book: Yes, candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.