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Lean IT courses

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Certified Lean IT Training Course Outline

The course covers the following topics:
  • About Lean
  • Lean Origins
  • Key Lean Terms and Concepts
  • What Lean Should Look Like
  • PDCA (Plan, Do, Check, Act)
  • What is Lean IT?

 

The Lean Customer

  • What Are Customers?
  • Voice of the Customer
  • Identify Customers
  • Gather Customer Information
  • Analyse Customer Information
  • Determine Customer Needs
  • Critical to Quality Trees

 

The Lean Process

  • Specify Value
  • Map the Value Stream
  • Create Flow
  • Respond to Pull
  • Metrics and Measurement

 

Managing Performance

  • Top Level Measures
  • Four Sub-Metrics
  • Key Performance Indicators
  • Process Measurement Points

 

Lean Organisation

  • Lean Leadership
  • Communication Planning
  • Pursuing Perfection
  • Visual Management

 

Behaviour and Attitude

  • Lean Management
  • Lean Culture
  • Gemba
  • 5S

 

Kaizen

  • Kaizen Philosophy
  • Kazien Events
  • Kaizen Roles
  • DMAIC
  • Problem Solving
  • 5 Whys
  • Root Cause Analysis

At the end of the course, you will take the Lean IT Foundation exam which will certify your knowledge.

 
 
 

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Who should attend this Lean IT Training Course?

The course is aimed at any IT manager or specialist looking to improve service delivery.

Prerequisites

There are no prerequisites.

Certified Lean IT Training Overview

Our Certified Lean IT training provides the ideal introduction to lean thinking in IT for the improvement of quality and customer satisfaction. The certification course uses best practice guidance to help organisations understand how to organise themselves in order to deliver maximum customer value. It is followed by an exam to solidify knowledge and ensure learners finish the course ready to put what they've learned into practice.

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Certified Lean IT Training Examination

The Lean IT Foundation exam follows this format:

  • Multiple choice
  • 40 questions per paper
  • 26/40 pass mark or 65%
  • 60 minutes
  • Closed book

What’s Included in this Lean IT Training Course?

  • The Certified Lean IT Examination
  • The Knowledge Academy’s Certified Lean IT Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +64 800 446148 or Enquire.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
Please see our Lean IT courses available in New Zealand
The Knowledge Academy is the Leading global training provider in the world for Lean IT.
The price for Lean IT certification in New Zealand starts from NZD2495.

Why we're the go to training provider for you

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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