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Lean IT

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Certified Lean IT Training Course Outline

The course covers the following topics:
  • About Lean
  • Lean Origins
  • Key Lean Terms and Concepts
  • What Lean Should Look Like
  • PDCA (Plan, Do, Check, Act)
  • What is Lean IT?

The Lean Customer

  • What Are Customers?
  • Voice of the Customer
  • Identify Customers
  • Gather Customer Information
  • Analyse Customer Information
  • Determine Customer Needs
  • Critical to Quality Trees

The Lean Process

  • Specify Value
  • Map the Value Stream
  • Create Flow
  • Respond to Pull
  • Metrics and Measurement

Managing Performance

  • Top Level Measures
  • Four Sub-Metrics
  • Key Performance Indicators
  • Process Measurement Points

Lean Organisation

  • Lean Leadership
  • Communication Planning
  • Pursuing Perfection
  • Visual Management

Behaviour and Attitude

  • Lean Management
  • Lean Culture
  • Gemba
  • 5S


  • Kaizen Philosophy
  • Kaizen Events
  • Kaizen Roles
  • Problem Solving
  • 5 Whys
  • Root Cause Analysis

At the end of the course, you will take the Lean IT Foundation exam which will certify your knowledge.

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Who should attend this Lean IT Training Course?

The course is aimed at any IT manager or specialist looking to improve service delivery.


There are no prerequisites.

Certified Lean IT Training Overview

Our Certified Lean IT training provides the ideal introduction to lean thinking in IT for the improvement of quality and customer satisfaction. The certification course uses best practice guidance to help organisations understand how to organise themselves to deliver maximum customer value. It is followed by an exam to solidify knowledge and ensure learners finish the course ready to put what they've learned into practice.

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Certified Lean IT Training Examination

The Lean IT Foundation exam follows this format:

  • Multiple choice
  • 40 questions per paper
  • 26/40 pass mark or 65%
  • 60 minutes
  • Closed book

What’s Included in this Lean IT Training Course?

  • The Certified Lean IT Examination
  • The Knowledge Academy’s Certified Lean IT Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +1 6474932992 or Inquire.

Lean IT FAQs


Please arrive at the venue at 8:45am.
Please see our Lean IT courses available in Canada
The Knowledge Academy is the Leading global training provider for Lean IT.
The price for Lean IT certification in Canada starts from CAD.

Why we're the go to training provider for you


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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