ITIL® 5 Foundation Certification Course Outline

Module 1: Key Concepts of Digital Product and Service Management

  • Product and Service Management
    • Digital Product and Service Management
    • Product, Service as a Key Concept of Digital Product and Service Management
    • Digital Product, Digital Service as a Key Concept of Digital Product and Service Management
    • ITIL Product and Service Lifecycle as a Key Concept of Digital Product and Service Management
  • Service Offerings
    • Service Offering and Service Interactions
    • Service Offering and Service Interactions
    • Service Actions, Transfer of Goods, Access to Resources
  • Value Co-Creation
    • Value and Value Co-Creation
    • Cost and Risk
    • Output and Outcome
    • Understand the Difference Between Output and Outcome
    • How Value Contributes to Value Co-Creation?
    • How Outcomes, Costs, Risks Contribute to Value Co-Creation?

Module 2: Service Relationships

  • Value Co-Creation
    • How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
  • Service Relationships

Module 3: The ITIL Value System (ITIL VS)

  • Components of the ITIL Value System
    • Components of the ITIL Value System and their Role in an Organization: Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
  • ITIL Value System (ITIL VS) and its purpose

Module 4: Governance

  • Governance
    • Define Governance
    • Enabling Nature and the Activities of Governance

Module 5: ITIL Guiding Principles

  • Value Co-Creation
    • Explain how Feedback Contributes to Value Co-Creation
  • ITIL Guiding Principles

Module 6: Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle Activities
  • Value Chain
  • Management Practices

Module 7: Value Streams: Mapping and Management

  • Key Concepts of Value Stream Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

  • ITIL Continual Improvement Model
  • List the Steps of the ITIL Continual Improvement Model
  • Understand the Steps of the ITIL Continual Improvement Model
  • Describe Continual Improvement within the ITIL Value System and its role in the Organisation 

Module 9: Four Dimensions of Product and Service management

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal Factors and External Factors
  • Introduction to AI
  • ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Foundation Certification?

This ITIL® 5 Foundation in Ottawa is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:

  • IT Service Management Professionals
  • IT Managers
  • Service Delivery Managers
  • Service Desk Analysts
  • IT Support Professionals
  • Digital Product Managers
  • Service Owners
  • DevOps Practitioners

Prerequisites of the ITIL® 5 Foundation Certification Course

There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.

ITIL® 5 Foundation Certification Overview

This ITIL® 5 Certification introduces delegates to modern digital product and service management practices, focusing on value co-creation, service relationships, experience management, and continual improvement.

This certification helps professionals understand how to deliver value across the service lifecycle, improve service performance, and align ITIL practices with business needs.

This 2-Day ITIL® Version 5 Foundation Certification Course in Ottawa offered by The Knowledge Academy provides structured learning aligned with the latest ITIL framework, covering the ITIL Value System, Four Dimensions model, value streams, and emerging practices such as AI and automation.

ITIL® 5 Certification Course Objectives

  • To understand modern digital product and service management concepts
  • To learn the principles of value co-creation and service relationships
  • To gain knowledge of the ITIL Value System and Four Dimensions model
  • To understand lifecycle activities across digital products and services
  • To explore continual improvement, governance, and value stream management
  • To recognise the role of AI, automation, and DevOps

Upon completion of this ITIL® 5 Foundation Certification Training, delegates will have a clear understanding of modern digital product and service management practices and be able to apply ITIL principles. This helps in supporting value creation, service improvement, and effective service delivery, strengthening their readiness for diverse ITIL Career Opportunities.

ITIL® 5 Certification Pathway

The ITIL® Version 5 Certification pathway follows a step-by-step progression, where learners begin with core concepts and advance through practice, management, and strategy leadership roles.

ITIL® 5 certifications progress from ITIL 5 Foundation into Practice Manager, Managing Professional, and Strategic Leader pathways, supported by the ITIL® Transformation module. An AI Governance module extends capability in responsible AI management. 

ITIL Version 5 Courses Launch Date

ITIL 5 Foundation = 12th Feb 2026

ITIL Version 5 Foundation Bridge = 26th Feb 2026

ITIL Service, ITIL Product, ITIL Experience = 12th March 2026

ITIL Strategy, Transformation = 9th April 2026

ITIL MP Transition = 14th May 2026

ITIL Version 5 Certification Pathway

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What's Included in this ITIL® 5 Foundation Course in Ottawa?

  • World-Class Training from Experienced Instructors
  • ITIL (Version 5) Foundation Examination
  • Digital Delegate Pack
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ITIL® 5 Foundation Certification Exam Information

The ITIL® 5 Foundation exam assesses delegate understanding of core concepts in digital product and service management. It validates knowledge of the ITIL framework, key terminology, value creation principles, and foundational practices required to support modern, value-driven service management environments.

The ITIL Version 5 Foundation Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 65%
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book
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Train Your Workforce

Looking for ITIL® 5 Foundation Certification in-house or onsite training in Ottawa? We specialise in corporate group training and bulk bookings for organisations of all sizes in Ottawa. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take ITIL® 5 Foundation Certification in Ottawa

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Foundation Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Master ITIL® 5 Foundation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Foundation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Foundation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access ITIL® 5 Foundation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Access ITIL® 5 Foundation Certification in Ottawa from a trusted global training provider delivering consistent learning to professionals worldwide.

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Benefit from the cost-effective ITIL® 5 Foundation Certification that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for ITIL® 5 Foundation Certification in Ottawa

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Foundation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Foundation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Foundation Certification in Ottawa FAQs

What is ITIL® Version 5?

ITIL Version 5 is the latest evolution of the ITIL framework. It provides practical, flexible guidance for managing digital products and services across the entire organisation, from strategy to daily operations, in fast-changing and AI-enabled environments.

What is new in ITIL® V5 compared to earlier versions?

ITIL Version 5 introduces an AI-native and complexity-ready approach, integrates product and service management, strengthens digital experience design, and maintains continuity with proven ITIL 4 concepts such as the value system and guiding principles.

Who should take the ITIL® 5 Foundation Training Course in Ottawa?

This ITIL® 5 Foundation Certification Course in Ottawa is suitable for IT professionals, service managers, product owners, digital teams, and leaders who need a modern framework to manage services, products, and value delivery in digital and AI-driven environments.

Do I need prior ITIL knowledge to take this ITIL V5 Foundation Certification?

No prior ITIL knowledge is required. The ITIL® 5 Foundation Course is the entry point to the qualification scheme for the ITIL 5 Certification pathway and is designed for beginners as well as professionals transitioning from older ITIL versions.

What does the ITIL 5 Certification path look like?

The ITIL 5 Certification path starts with ITIL Foundation, followed by three advanced streams which are ITIL Practice Manager (PM), ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). These are followed by a mandatory ITIL Transformation module. There is also an extension module for ITIL AI Governance.

What is the ITIL® V5 Foundation exam format in Ottawa?

The ITIL 5 Foundation exam is a closed-book multiple-choice test. It focuses on understanding key concepts, value creation, and how ITIL supports digital product and service environments.

Can I move to ITIL 5 Foundation Certification if I already hold ITIL 4 or ITIL v3?

Yes. ITIL 4 Foundation holders do not need to retake Foundation and can progress directly to advanced Version 5 modules. ITIL v3 Foundation holders are advised to complete ITIL Version 5 Foundation to transition, as the new version introduces significant updates and new content.

Why choose The Knowledge Academy in Ottawa over others?

The Knowledge Academy stands out as a global ITIL training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® Foundation (Version 5) Certification.

What are the other related courses provided by The Knowledge Academy?

Apart from this certification, The Knowledge Academy as global training provider has a variety of courses in multiple categories. Explore our Course Catalogue to learn more about the courses we offer.

What is the cost/training fees for ITIL® 5 Foundation Certification in Ottawa?

The training fees for ITIL® 5 Foundation Certification in Ottawa starts from CAD2995

Which is the best training institute/provider of ITIL® 5 Foundation Certification in Ottawa?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Foundation Certification.

What are the best ITIL® Certification Training courses in Ottawa?

Please see our ITIL® Certification Training courses available in Ottawa

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