ITIL® 5 Foundation Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Foundation Course Outline

Module 1: Key Concepts of Digital Product and Service Management

  • Product and Service Management
    • Digital Product and Service Management
    • Product, Service as a Key Concept of Digital Product and Service Management
    • Digital Product, Digital Service as a Key Concept of Digital Product and Service Management
    • ITIL Product and Service Lifecycle as a Key Concept of Digital Product and Service Management
  • Service Offerings
    • Service Offering and Service Interactions
    • Service Offering and Service Interactions
    • Service Actions, Transfer of Goods, Access to Resources
  • Value Co-Creation
    • Value and Value Co-Creation
    • Cost and Risk
    • Output and Outcome
    • Understand the Difference Between Output and Outcome
    • How Value Contributes to Value Co-Creation?
    • How Outcomes, Costs, Risks Contribute to Value Co-Creation?

Module 2: Service Relationships

  • Value Co-Creation
    • How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
  • Service Relationships

Module 3: The ITIL Value System (ITIL VS)

  • Components of the ITIL Value System
    • Components of the ITIL Value System and their Role in an Organization: Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
  • ITIL Value System (ITIL VS) and its purpose

Module 4: Governance

  • Governance
    • Define Governance
    • Enabling Nature and the Activities of Governance

Module 5: ITIL Guiding Principles

  • Value Co-Creation
    • Explain how Feedback Contributes to Value Co-Creation
  • ITIL Guiding Principles

Module 6: Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle Activities
  • Value Chain
  • Management Practices

Module 7: Value Streams: Mapping and Management

  • Key Concepts of Value Stream Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

  • ITIL Continual Improvement Model
  • List the Steps of the ITIL Continual Improvement Model
  • Understand the Steps of the ITIL Continual Improvement Model
  • Describe Continual Improvement within the ITIL Value System and its role in the Organisation 

Module 9: Four Dimensions of Product and Service management

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal Factors and External Factors
  • Introduction to AI
  • ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

  • ITIL and DevOps
  • ITIL and PRINCE2

ITIL® 5 Foundation Overview

This ITIL® 5 Certification introduces delegates to modern digital product and service management practices, focusing on value co-creation, service relationships, experience management, and continual improvement.

This certification helps professionals understand how to deliver value across the service lifecycle, improve service performance, and align ITIL practices with business needs.

This 2-Day ITIL® Version 5 Foundation Certification Course in Hamilton offered by The Knowledge Academy provides structured learning aligned with the latest ITIL framework, covering the ITIL Value System, Four Dimensions model, value streams, and emerging practices such as AI and automation.

What's New in ITIL Version 5?

Introduced AI and Automation

Enhanced User Experience Management

Integration of Modern Technology Framework

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ITIL® 5 Foundation Course Objectives

The ITIL 5 Foundation objective is to train professionals with a shared language, core concepts, modern service management, and digital product principles. It improves decision-making, integrates Continual Improvement, and supports AI-driven digital service delivery.

  • To understand modern digital product and service management concepts
  • To learn the principles of value co-creation and service relationships
  • To gain knowledge of the ITIL Value System and Four Dimensions model
  • To understand lifecycle activities across digital products and services
  • To explore continual improvement, governance, and value stream management
  • To recognise the role of AI, automation, and DevOps

Upon completion of this ITIL® 5 Foundation Certification Training, delegates will have a clear understanding of modern digital product and service management practices and be able to apply ITIL principles. This helps in supporting value creation, service improvement, and effective service delivery, strengthening their readiness for diverse ITIL Career Opportunities.

ITIL® 5 Certification Pathway

The ITIL® Version 5 Certification pathway follows a step-by-step progression, where learners begin with core concepts and advance through practice, management, and strategy leadership roles.

ITIL® 5 Certifications progress from ITIL 5 Foundation into Practice Manager, Managing Professional, and Strategic Leader pathways, supported by the ITIL® Transformation module. An AI Governance module extends capability in responsible AI management.

ITIL® 5 Certification Courses Launch Dates

ITIL 5 Foundation = 12th Feb 2026

ITIL Version 5 Foundation Bridge = 26th Feb 2026

ITIL Service, ITIL Product, ITIL Experience = 12th March 2026

ITIL Strategy, Transformation = 9th April 2026

ITIL MP Transition = 14th May 2026

ITIL Version 5 Certification Pathway

Who Should Attend this ITIL® 5 Foundation Certification in Hamilton?

This ITIL® 5 Foundation is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:

  • IT Service Management Professionals
  • IT Managers
  • Service Delivery Managers
  • Service Desk Analysts
  • IT Support Professionals
  • Digital Product Managers
  • Service Owners
  • DevOps Practitioners

Prerequisites of the ITIL® 5 Foundation Certification Course

There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.

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What's Included in this ITIL® 5 Foundation Course in Hamilton?

  • World-Class Training from Experienced Instructors
  • ITIL (Version 5) Foundation Examination
  • Digital Delegate Pack
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ITIL® 5 Foundation Certification Exam Information

The ITIL® 5 Foundation exam assesses delegate understanding of core concepts in digital product and service management. It validates knowledge of the ITIL framework, key terminology, value creation principles, and foundational practices required to support modern, value-driven service management environments.

The ITIL Version 5 Foundation Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 65%
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book
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Looking for ITIL® 5 Foundation Certification in-house or onsite training in Hamilton? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hamilton. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Hamilton is a city located in Ontario, Canada. It is a densely populated city, with around 520,000 people residing and is the ninth largest in Canada. Hamilton is a popular location for TV and film productions, and therefore has a thriving arts and culture community, and is also home to the Royal Botanical Gardens, the Canadian Warplane Heritage Museum and the Canadian Football of Hall of Fame. Hamilton has a large amount of universities, the biggest being the Mohawk College, specialising in arts and technology, which caters to around 10,000 full time students, 40,000 part time students and around 3,000 apprentices. The McMaster University has around 30,000 students, who mostly come from the surrounding areas of Hamilton. Hamilton is home to the largest boarding school in Canada, Columbia International College which has around 1700 students including many international pupils.

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Ways to take ITIL® 5 Foundation Certification in Hamilton

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Foundation Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

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Access ITIL® 5 Foundation Certification in Hamilton delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

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Master ITIL® 5 Foundation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Foundation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

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Learn ITIL® 5 Foundation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Foundation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access ITIL® 5 Foundation Certification in Hamilton from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Foundation Certification that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

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ITIL® 5 Foundation Certification Schedule in Hamilton

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Mon 6th Jul 2026

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Package deals for ITIL® 5 Foundation Certification in Hamilton

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Foundation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Foundation Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

Total Without Package: CAD16575

Package Price: CAD9995 (Save CAD6580)

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Complete Enterprise Architect Certification

Total Without Package: CAD16385

Package Price: CAD9795 (Save CAD6590)

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Save Up to 25%4 Courses

ITIL Practice Manager Certification Path

Total Without Package: CAD15280

Package Price: CAD11495 (Save CAD3785)

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Complete IT Project Manager Certification Package

Total Without Package: CAD12285

Package Price: CAD7395 (Save CAD4890)

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ITIL 4 Practice Manager: Plan, Implement and Control Bundle

Total Without Package: CAD11885

Package Price: CAD8895 (Save CAD2990)

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ITIL® Strategic Leader (SL) Certification Path

Total Without Package: CAD9785

Package Price: CAD5895 (Save CAD3890)

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ITIL® 5 Foundation Certification in Hamilton FAQs

What is ITIL® Version 5?

ITIL Version 5 is the latest evolution of the ITIL framework. It provides practical, flexible guidance for managing digital products and services across the entire organisation, from strategy to daily operations, in fast-changing and AI-enabled environments.

What is new in ITIL® V5 compared to earlier versions?

ITIL Version 5 introduces an AI-native and complexity-ready approach, integrates product and service management, strengthens digital experience design, and maintains continuity with proven ITIL 4 concepts such as the value system and guiding principles.

Who should take the ITIL® 5 Foundation Training Course in Hamilton?

This ITIL® 5 Foundation Certification Course in Hamilton is suitable for IT professionals, service managers, product owners, digital teams, and leaders who need a modern framework to manage services, products, and value delivery in digital and AI-driven environments.

Do I need prior ITIL knowledge to take this ITIL V5 Foundation Certification?

No prior ITIL knowledge is required. The ITIL® 5 Foundation Course is the entry point to the qualification scheme for the ITIL 5 Certification pathway and is designed for beginners as well as professionals transitioning from older ITIL versions.

What does the ITIL 5 Certification path look like?

The ITIL 5 Certification path starts with ITIL Foundation, followed by three advanced streams which are ITIL Practice Manager (PM), ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). These are followed by a mandatory ITIL Transformation module. There is also an extension module for ITIL AI Governance.

What is the ITIL® V5 Foundation exam format in Hamilton?

The ITIL 5 Foundation exam is a closed-book multiple-choice test. It focuses on understanding key concepts, value creation, and how ITIL supports digital product and service environments.

Can I move to ITIL 5 Foundation Certification if I already hold ITIL 4 or ITIL v3?

Yes. ITIL 4 Foundation holders do not need to retake Foundation and can progress directly to advanced Version 5 modules. ITIL v3 Foundation holders are advised to complete ITIL Version 5 Foundation to transition, as the new version introduces significant updates and new content.

Why choose The Knowledge Academy in Hamilton over others?

The Knowledge Academy stands out as a global ITIL training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® Foundation (Version 5) Certification.

What are the other related courses provided by The Knowledge Academy in Hamilton?

Apart from this certification, The Knowledge Academy as global training provider has a variety of courses in multiple categories. Explore our Course Catalogue to learn more about the courses we offer.

What is the cost/training fees for ITIL® 5 Foundation Certification in Hamilton?

The training fees for ITIL® 5 Foundation Certification in Hamilton starts from CAD2995

Which is the best training institute/provider of ITIL® 5 Foundation Certification in Hamilton?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Foundation Certification.

What are the best ITIL® Certification Training courses in Hamilton?

Please see our ITIL® Certification Training courses available in Hamilton

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Customers Reviews

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Iside Galimberti

IT Manager Warner Music Italia

The training was illuminating and highly useful for my career development. The trainer was competent, focused, kind, and very helpful throughout the sessions. Overall, it was a very positive learning experience, and I would highly recommend The Knowledge Academy for its quality training and professional delivery.

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Pallavi Mohapatra

Staff Vendor Manager Google

The training was engaging and clearly delivered, making complex topics easier to understand. It prepared me well, enabling me to pass the Foundation exam and achieve my certification. The booking process was straightforward, and I would highly recommend The Knowledge Academy for its practical and well-organised training.

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William Everett

IT Manager Heidelberg Materials Trading

The training was clearly delivered and simple to follow, making important concepts easy to grasp. The engaging sessions supported practical learning and helped me use ITIL practices effectively in my role. I would highly recommend The Knowledge Academy for its reliable and well-structured training.

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Jude Jakolo

IT Operations Associate World Food Programme

The ITIL Foundation training was insightful and practical. The instructor explained concepts clearly with real-world examples, making the learning engaging. I would definitely recommend The Knowledge Academy for its excellent training quality and knowledgeable instructors.

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Paul Scholz

Manager IT Government of Yukon

The trainer was excellent and made the concepts easy to understand. I now have a much better understanding of ITIL and would recommend The Knowledge Academy for its clear and well-delivered training.

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Armoghan Shah

Infrastructure Manager (Problem Management) CVS Health

The training was very good and made me more knowledgeable about the process. I passed the ITIL Foundation exam and what I learned has really improved how I approach tasks and solve problems at work.

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Tanya Finney

Digital Transformation Program Manager IRS

The two-day training was excellent. The instructor was engaging, made the content interesting, and helped keep me fully involved throughout. The flexibility of the course format made my learning smooth, and I would definitely recommend The Knowledge Academy for the experience.

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Lynette Holden

IT Support Technician

The training was professional, easy to follow, and delivered by a knowledgeable instructor. The process was seamless, and I successfully achieved my ITIL Foundation certification. It helped me stand out more in job applications and gave me the confidence to secure a new role.

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Ryan Cleverly

Geospatial Specialist Toitū Te Whenua Land Information New Zealand

The ITIL training was excellent and exceeded my expectations. The trainer was engaging, and the materials were presented clearly, which helped me feel fully prepared. I successfully achieved my ITIL Foundation certification and gained a solid foundation in service management concepts. Overall, the course offered great value for money.

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Syed Furquan Alam

Data Center Operations Manager Stealth Startup

The Knowledge Academy truly stands out for its professionalism and customer focus. The trainer exceeded expectations with her interactive approach and clear explanations. This course not only helped me refresh my ITIL knowledge but also prepared me to apply these principles effectively in my work.

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Courses Related to ITIL® Certification Training

ITIL® 5 Managing Professional Transition ITIL® 5 Strategy Certification Training ITIL® 5 Transformation Certification ITIL® Version 5 Foundation Bridge Training ITIL® 5 Product Certification ITIL® 5 Service Certification Certified IT Service Manager (CITSM) Certification

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