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Microsoft Outlook Training | Microsoft Outlook Courses in Melbourne

Key points about this course

Duration: 1 Days *

Rating: Excellent

Language: English

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  • Includes the Outlook Masterclass course manual and completion certificate.
  • Learn a range of Microsoft Outlook tips and tricks in this one day course.
  • Our Microsoft Office Masterclasses are delivered by experienced trainers.

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Fri 6th Mar 2020
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Key points about this course

Duration: 1 Days

Support: 24/7

Course Information

Microsoft Outlook Masterclass Overview

This 1 day Microsoft Outlook Masterclass training course aims to teach delegates specific tips and tricks to help them use Microsoft Outlook more effectively. All versions of Microsoft will be covered within this interactive, trainer-led course.

This Microsoft Outlook Masterclass training course falls under the topic of Microsoft. The Knowledge Academy also offers Masterclass training for Word, Excel, PowerPoint, SharePoint, Access, Project, and Visio.

For the most part, Outlook is used as an email application. However, officially, Microsoft Outlook is a personal information manager. Therefore, it features a calendar, task manager, note-taking, web browsing, journal, and contact manager, as well as email settings. By the completion of the course, candidates will then have the ability to use all of the Outlook applications and understand their functions.

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:

Module 1 - Email Model:

  • How email works
  • Email addresses
  • Benefits of email
  • Email etiquette
  • Email and viruses
  • Digital signatures

Module 2 - Getting Started with Outlook

  • Common Outlook screen elements
  • Using the Ribbon and Ribbon key tips
  • Showing and collapsing the Ribbon
  • Understanding the backstage view and quick access toolbar (QAT)
  • Adding commands to the QAT
  • Navigating Outlook features
  • Folder pane and the to do bar
  • Composing an email
  • The message window and creating a new message
  • Adding an attachment to a message
  • Adding importance
  • Requesting message receipts
  • Creating, using, and removing an AutoSignature
  • Sending a courtesy copy and a blind copy
  • Navigating and replying to messages in the conversation
  • Adding comments to replies
  • Forwarding messages
  • Finding related messages

Module 3 - Working with Attachments

  • Understanding File Attachments
  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Module 4 - Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message with a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Module 5 - Junk Email

  • Spamming and Junk Email
  • Phishing and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Module 6 - Working with the Calendar

  • Accessing the Calendar
  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second-Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working with Multiple Calendars
  • Deleting a Calendar
  • Sharing Calendars
  • Understanding the Weather Bar

Module 7 - People

  • Understanding People View
  • Understanding the Contact Form
  • Viewing Your Contacts
  • Creating a New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting a Contact Picture
  • Adding Contacts to an Existing Company
  • Printing Contact Details
  • Deleting an Unwanted Contact
  • Recovering a Deleted Contact
  • Adding a Contact from an Email
  • Pinning a Contact to Favourites
  • Contacting a Contact
  • Contacting a Contact from the People Peek
  •  Forwarding Contacts
  • Creating a Contact Group
  • Using a Contact Group
  • Using a Partial Contact Group
  • Deleting Members from a Contact Group
  • Linking Contacts

Module 8 - Tasks

  • Tasks and the To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working with Tasks
  • Deleting Tasks
  • Printing a Task List

Module 9 - Working with Rules

  • About Rules
  • Creating a New Rule from a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Module 10 - Scheduling Meetings

  • Adding a Contact from an Email
  • Pinning a Contact to Favourites
  • Contacting a Contact
  • Contacting a Contact from the People Peek
  • Forwarding Contacts
  • Creating a Contact Group
  • Using a Contact Group
  • Using a Partial Contact Group
  • Deleting Members from a Contact Group
  • Linking Contacts

Who should attend this Outlook Training Course?

This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.


There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass. However, candidates will need to have the skills to use a computer and Windows 10 in order to fully understand the content of the course.

Microsoft Outlook is a personal information manager that is primarily used as an email application. In addition to emails, Microsoft Outlook provides users with a calendar, task manager, note taking, web browsing, journal, and contact manager.
Microsoft Outlook Masterclass is for new and existing Outlook users who would like to develop their skills with Microsoft Outlook.
There are no formal prerequisites, however delegates must be able to use a computer and Windows 10 in order to understand the content of the course fully.
We provide Masterclass courses for Word, Excel, PowerPoint, SharePoint, Access, Outlook, and Visio.
Microsoft Outlook is mainly used to send and receive emails. It can also manage various types of personal data, including calendar, tasks, contacts, notes, and appointments etc.
To create a desktop icon of Outlook, do the following: 1. Click on start. 2. Select all programs. 3. Browse Microsoft Office. 4. Right-click Outlook. 5. Select send to, desktop (create shortcut).
Gmail and Outlook both are different applications. Gmail is an email provider. The outlook is a software application that allows you to manage any email address you wish to arrange. Outlook comes with many integrated features that are part of the suite of tools that make up Microsoft Office.
There are many advantages of Microsoft Outlook, such as: The search function which allows you to find whatever you are looking for quickly. Security features. Easy organisation. Connect with others easily. Enhanced connectivity.
To delete a task go to: 1) Tasks > Delete 2) Alternatively, Tasks > Remove from list 3) To print a task list – 4) Go to tasks and select the folder which contains the task list you wish to print 5) Click file > Print
The price for Microsoft Outlook Masterclass certification in Melbourne starts from $1599
The Knowledge Academy is the Leading global training provider in the world for Microsoft Outlook Masterclass.

What's included in this Outlook Training Course?

The following is included with this Microsoft training course: 

  • The Knowledge Academy's Microsoft Outlook Masterclass Manual 
  • A Completion Certificate
  • Experienced Instructor
  • Refreshments

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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