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Introduction to Microsoft Dynamics 365 55250A Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Introduction to Microsoft Dynamics 365 55250A Training Course Outline

Module 1: Introduction

  • What is Dynamics 365?
  • Benefits of Dynamics 365
  • Sales Apps and Hubs
  • Customer Service Apps and Hubs
  • Marketing App
  • Dynamics 365 and PowerApps
  • Web Interface
  • Outlook Interface
  • Lists and Grids
  • Forms
  • Look ups and Related Records
  • Where to get Help
  • Further reading and resources
  • Lab: Setting up your lab environment
  • Lab: Dynamics 365 Orientation

Module 2: Records, Activities and Personal Options

  • Records and Relationships
  • Activities
  • Timeline Control
  • Relationship Assistant
  • Connections
  • Setting your Personal Options
  • Lab: Set Personal Options
  • Lab: Working with Activities

Module 3: Performing Work in Dynamics 365

  • Working with data and records
  • Security considerations
  • System Views and Personal Views
  • Creating a Record
  • Editing an existing Record
  • Deleting a Record
  • Related Records
  • Reassigning a Record to a new Owner
  • Sharing a record with another User or Team
  • Performing operations on multiple Records
  • Lab: Managing Records
  • Lab: Create a Personal View

Module 4: Searching in Dynamics 365

  • Introduction to searching in Dynamics 365
  • Global Search
  • Quick Find
  • Advanced Find
  • Lab: Using Global Find
  • Lab: Using Quick Find
  • Lab: Using Advanced Find

Module 5: Reports, Charts and Dashboards

  • Introduction to Reports, Charts and Dashboards
  • Default Reports
  • Reporting Wizard
  • Working with Charts
  • Working with Dashboards
  • Lab: Create a custom Report
  • Lab: Explore the Charts
  • Lab: Explore the Dashboards
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Who should attend this Introduction to Microsoft Dynamics 365 55250A Training?

The Introduction to Microsoft Dynamics 365 55250A Training is ideal for professionals who wish to enhance their understanding and proficiency in using Microsoft Dynamics 365. This training is suitable for:

  • Business Analysts
  • IT Managers
  • CRM Administrators
  • Sales Managers
  • Marketing Professionals
  • Customer Service Representatives
  • IT Support Specialists

Prerequisites of the Introduction to Microsoft Dynamics 365 55250A Training

To register in the Introduction to Microsoft Dynamics 365 55250A Training, participants are required to possess some proficiency in using Microsoft Office, including Microsoft Excel and Microsoft Outlook.

Introduction to Microsoft Dynamics 365 55250A Training Course Overview

Dynamics 365 is pivotal for professionals navigating the expansive realm of digital business solutions. This course introduces Microsoft Dynamics 365, a suite designed to enhance business operations through integrated cloud-based applications, demonstrating its relevance in today’s technology-driven marketplace.

Grasping the fundamentals of Microsoft Dynamics 365 is essential for IT professionals, Business Analysts, and Project Managers focused on optimising business processes. This Dynamics 365 Course lays the foundation for understanding how integrated solutions can drive efficiency and transformation across various business functions.

This 1-day training provided by the Knowledge Academy offers a comprehensive introduction to Microsoft Dynamics 365. Delegates will gain critical insights into the functionalities and applications of Dynamics 365, setting the stage for further Dynamics 365 Certification and successful implementation within their organisations.

Course Objectives

  • To introduce the basics of Microsoft Dynamics 365
  • To explore the key functionalities and benefits of Dynamics 365 Courses
  • To prepare delegates for advanced Microsoft Dynamics 365 subjects
  • To demonstrate real-world application of Dynamics 365 tools
  • To lay the groundwork for future Dynamics 365 Certification

Upon completion, delegates will understand the core components and capabilities of Microsoft Dynamics 365. They will be equipped with the foundational knowledge necessary for advancing towards Microsoft Dynamics 365 Certification, ultimately enhancing their skills in deploying and managing digital solutions in a corporate environment.

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What's Included in this Introduction to Microsoft Dynamics 365 55250A Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Looking for Introduction to Microsoft Dynamics 365 55250A Training in-house or onsite training in Canberra? We specialise in corporate group training and bulk bookings for organisations of all sizes in Canberra. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Canberra venue

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Canberra is the capital city of Australia and largest inland city. The population of Canberra is around 380,000 and is located 170 miles south-west of Sydney in the Northern end of the Australian Capital Territory. Canberra was elected as the nation’s capital in 1908 against the two rivals Melbourne and Sydney. There are two main universities in Canberra the Australian National University which has over 10,000 full-time students and the University of Canberra with over 8,000 students attending. St. Mark’s Theological College is a part of the Charles Sturt University. As of 2004 there were a total of 140 schools in Canberra with 96 of them being government run and 44 being private. During the 2006-2008 period some schools were closed and others were merged together. There is a high percentage of non-government run schools in Canberra that make up almost 41% of ACT enrolments. There are a number of military schools in Canberra including the Australian Defence Force Academy and the Royal Military College.

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Ways to take Introduction to Microsoft Dynamics 365 55250A Training in Canberra

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 18 Dec 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

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Package deals for Introduction to Microsoft Dynamics 365 55250A Training in Canberra

Our training experts have compiled a range of course packages on a variety of categories in Introduction to Microsoft Dynamics 365 55250A Training, to boost your career. The packages consist of the best possible qualifications with Introduction to Microsoft Dynamics 365 55250A Training, and allows you to purchase multiple courses at a discounted rate.

Microsoft Dynamics 365 Training | Introduction To Microsoft Dynamics 365 55250A Training in Canberra FAQs

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud-based business applications platform that combines Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) components, productivity apps, and artificial intelligence tools.

What are the pre-requisites?

To attend this Introduction to Microsoft Dynamics 365 55250A Training course, such as delegates must have: • A working knowledge of Microsoft Office, Microsoft Excel, and Microsoft Outlook.

Who should attend this course?

This Introduction to Microsoft Dynamics 365 55250A Training course is ideal for anyone who wants to gain knowledge and skills of Microsoft Dynamics 365 Customer Engagement.

What is the difference between Microsoft 365 and Dynamics 365?

Dynamics 365 is a cloud-based solution that combines CRM and ERP into a single package, whereas Office 365 is a subscription service that provides access to office applications such as Word, Outlook, and Excel.

What is Microsoft Dynamics ERP?

Microsoft Dynamics is a robust enterprise resource planning (ERP) software solution for finance and operations. It assists global enterprises in organising, automating, and optimising their processes, whether on-premises, in the cloud, or via hybrid deployment.

What is the duration of this course?

This course is [ 1 ] day(s)

Why should I use Microsoft Dynamics 365?

Microsoft's Dynamic 365 is versatile and composed of services needed to strengthen your business resilience by providing solutions related to your needs. It brings together Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to help with project service automation, tracking organisational activity like checking usage, activity and quality of services, HR activities, and many more.

What will I learn in this Introduction to Microsoft Dynamics 365 55250A Training course?

During this training course, you learn how to work with records, create personal views, reassign records to a different owner, and share views and charts with other users. You'll also learn how to search for and find information in Microsoft Dynamics customer engagement.

What is the cost/training fees for Introduction to Microsoft Dynamics 365 55250A Training in Canberra?

The training fees for Introduction to Microsoft Dynamics 365 55250A Training in Canberra starts from AUD2695

Which is the best training institute/provider of Introduction to Microsoft Dynamics 365 55250A Training in Canberra?

The Knowledge Academy is one of the Leading global training provider for Introduction to Microsoft Dynamics 365 55250A Training.

What are the best Microsoft Dynamics 365 Training courses in Canberra?

Please see our Microsoft Dynamics 365 Training courses available in Canberra

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