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Course information

macOS Mojave Troubleshooting and Support Training​ Course Outline

Installation and Configuration

  • macOS Requirements
  • Installing macOS Mojave
  • Recovery in macOS Mojave
  • Installing Software Updates

Manage Users

  • Overview of User Accounts
  • Add and Remove User Accounts
  • Recovering User Name/Account Name
  • Changing the User Password
  • Reset User Password
  • Using Home Folders

Security

  • New Security Features in macOS Mojave
  • Exploring the Keychain
  • Using the Keychain
  • Reset and Change User Passwords

Introduction to File Systems

  • Hard Disks, Partitions, and Volumes
  • The APFS File System and Disk Management
  • Partitioning and Erasing with Disk Utility
  • Data Migration in Target Disk Mode
  • Data Encryption with FileVault
  • macOS Permissions Models
  • Modification of Permissions

Data Management

  • Archiving Files and Folders
  • Revealing Hidden Files and Folders
  • Navigating the File System
  • Exploring and Navigating the Library Folders
  • Understanding Metadata
  • Using Siri and Spotlight
  • The Time Machine Solution
  • Backing up and Restoring Data
  • Storing Data with the Time Machine

Applications and Processes

  • Installing and Uninstalling Applications
  • Troubleshoot Application Issues
  • Launching Services
  • Quicklook
  • Saving Documents with iCloud Drive
  • Continuity and Universal Clipboard
  • Optimising Storage with macOS Mojave

Network Configuration

  • Configuring Basic Network Settings
  • Configuring Proxy Servers
  • Configuring VPN Settings
  • Troubleshooting Network Issues

Network Issues

  • Mail Services
  • Using Exchange
  • Accessing Network File Servers
  • Screen Sharing Services
  • Using and Navigating the Firewall

Managing the Boot Process

  • macOS Recovery Tools
  • macOS Recovery Utilities
  • Troubleshooting with Console and Terminal
  • Firmware with the Boot Process
  • Start-up for the Troubleshooting of the Boot Process

Binding macOS to Active Directory

  • macOS in the Microsoft Windows Active Directory Environment
  • Configuring the Network
  • Active Directory Domain
  • Binding a Mac to the Domain

Troubleshooting Integration Issues

  • Troubleshooting macOS
  • Troubleshooting in the Microsoft Windows Active Directory Environment
  • Troubleshooting Issues

Deployment

  • Create macOS Images in a Corporate Network
  • Maintain macOS Images in a Corporate Network
  • Deploy macOS Images in a Corporate Network

Remote Management

  • Apple Remote Desktop
  • Remotely Manage macOS
  • Generating Detailed Reports
  • Deploying Software
  • Remote Assistance

Mobile Device Management

  • MDM Management of macOS

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Prerequisites

There are no prerequisites for attending this course. However, basic knowledge of macOS would be beneficial.

Audience

Anyone interested in managing computer networks or labs running macOS can attend this course.

macOS Mojave Troubleshooting and Support Training​ Course Overview

macOS Mojave is the major release of macOS, Apple's desktop OS for its lineup of computer devices. Apple continues to derive its core OS from Unix while adding new features to expand the existing framework of services. This macOS Mojave Troubleshooting and Support course is designed to provide knowledge of comprehensive and extensive knowledge of macOS to participants.

In this course, delegates will learn about keychain, hard disks, partitions, and volumes. Delegates will get an understanding of macOS permissions models, APFS file system, and disk management. In addition, delegates will also learn how to configure the network, proxy, and VPN settings.

During this 3-day course, delegates will be introduced to macOS recovery tools and utilities. Delegates will gain comprehensive knowledge of how to create, maintain, and deploy macOS images in a corporate network. Furthermore, they will learn how to troubleshoot in the Microsoft Windows Active Directory Environment. Post completion of this course, delegates will be able to manage macOS remotely.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
There are no prerequisites for attending this course. However, basic knowledge of macOS would be beneficial.
Anyone interested in managing computer networks or labs running macOS can attend this course.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 3 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for macOS Mojave Troubleshooting and Support Training certification in Australia starts from AUD2795
The Knowledge Academy is the Leading global training provider in the world for macOS Mojave Troubleshooting and Support Training.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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