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This one-day intensive masterclass shall cover a range of topics within Salesforce and shall focus on the most important and necessary aspects. The modules covered are as follows:
Security and Authorization, and Authentication
Working with Salesforce Data
Force.com REST APIs
Force.com Bulk API
Force.com Streaming API
Data Loader in Architecture
Apex, Data Loader and Integrations
Declarative Integration Features
Visualforce, Portals, Sites, Site.com, and Ideas Integration
Integrating with Force.com is ideal for independent software vendors (ISVs), customer developers, and system integrators wanting to learn how to design and build integrations with Force.com cloud platform applications.
There are no firm prerequisites for this course; however, we do recommend that participants be familiar with the Force.com platform and proficient in an object-oriented programming language such as Java or C#.
Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud-based meaning that expensive hardware and software set up is redundant.
This one-day course is precise and eliminates the unnecessary jargon that often accompanies longer, drawn out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises.
This training course includes the following:
Learning the Basics
Sales and Marketing
Master Data for Sales and Purchase Processes
Process Sales and Purchases
This course is for those who are working in specific roles that require Microsoft Dynamics CRM and are responsible for using this tool. Job roles include:
Before starting this course, it is recommended that delegates have a general understanding of Microsoft Windows, Microsoft Office, and Customer Relationship Management solution processes and practices.
Attendance at this Microsoft Dynamics CRM Masterclass will give delegates a complete overview of this Customer Relationship Management (CRM) software package. It is designed to help those working in Sales, Marketing, and Financial Service sectors to easily manage and maintain customer relationships, track sales, and deliver significant, serviceable data. Explore basic functionalities, including generating reports and using analytics; sorting, searching, and filtering information; and setting up master data for sales and purchase processes. By enhancing understanding of using this integrated CRM solution, delegates will be capable of enhancing business intelligence, identifying growth opportunities, and increasing profitability. This course covers all versions of Microsoft Dynamics CRM and helps delegates realise how they can improve customer satisfaction through the automation of business processes.
We provide you with:
The Oracle CRM Masterclass course has been designed to help delegates learn the fundamental concepts of the application and how to implement it to a business. Delegates will also learn the role of the administrator and how to setup tasks and templates.
The subjects that are taught during this Oracle course include:
This Oracle training course has been intended for:
There are no prerequisites for the Oracle CRM Masterclass course.
Oracle CRM (customer relationship management) is a variety of applications that show you vital information within a business. This information could be driven sales, revenue, marketing, and other important sources of data. The Oracle CRM has been created on an open based architecture to improve data quality and business processes which allows you to share this information with other employees.
By using this tool to measure campaigns, you will be able to distribute this information to small teams in remote locations. There are over 50 Oracle CRM specific tools to use so that you can collect and present accurate information.
This course covers the following topics:
The course is aimed at any users of Dynamics AX looking to improve their understanding of the main Dynamics modules.
As this course is aimed at everybody, there are no prerequisites.
This 1-day masterclass in Microsoft Dynamics AX provides a comprehensive understanding of how to use this complete enterprise resource planning solution. Starting from the basics, the course focuses on the knowledge needed to use Dynamics AX, including how to effectively navigate the interface, finding and sorting data, and typical tasks that may be carried out during day-to-day usage of the program.
This course is customisable according to the version of Dynamics AX for which you require training.
At The Knowledge Academy, we include the following with this course:
Module 1: Salesforce Overview
Module 2: Quote Templates
Module 3: Data Types, Field Types, and Components
Module 4: Custom Buttons and Links
Module 5: Process Builder
Module 6: Validation Rule Considerations
Module 7: Controlling Access Using Hierarchies
Module 8: Salesforce Data Security Model
Module 9: Profiles
Module 10: Reports and Dashboards
Module 11: Manage Salesforce Data
Module 12: AppExchange
Module 13: Deploy a Change Set
There are no formal prerequisites for attending this Salesforce Admin Training course.
This course is intended for those who wish to explore their field of expertise in the salesforce department. It is well suited for
Salesforce administrators collaborate with stakeholders to design processes and personalise the Salesforce Platform. They support their company's users in getting the most out of Salesforce by making the platform responsive to individual users' needs. They bring innovation to the table by developing reports and dashboards, automating business processes, staying current on platform improvements, and training users on salesforce. This training enables learners to collaborate with stakeholders, gain value from the platform, maintain communication, and increase productivity with enterprise partners and customers. Pursuing this training will help individuals acquire the skills and techniques they need to improve their career prospects as well as upgrade their earnings.
In this 4-day Salesforce Admin Training course, delegates will learn all of the core concepts, responsibilities, and roles of a Salesforce administrator. Delegates will learn to override standard buttons and tab home pages. They will also learn how to control access to data using point-and-click security tools. Our highly professional trainer with years of experience in teaching such courses will conduct this training and help delegates gain a comprehensive understanding of this course.
At the end of this course, delegates will be able to modify default functionality and produce unique pages, components, and apps. They will also be able to manage data structures with fields, relationships, and objects.
Module 1: Salesforce Overview
Module 2: Introduction Metadata API
Module 3: Data Model
Module 4: Add Business Logic
Module 5: Apex
Module 6: Data Types, Field Types, and Components
Module 7: Salesforce Object Search Language (SOSL)
Module 8: Salesforce Apex Triggers
Module 9: Exception Handling
Module 10: Testing Apex
Module 11: Ant Migration Tool
Module 12: Standard List Controllers
Module 13: Lightning Web Components
Module 14: Options for Deploying Salesforce Changes
Module 15: Debug and Run Diagnostics
There are no formal prerequisites for attending this Software Developer Training course.
This training course is beneficial for those who wish to expand their knowledge in the salesforce department. This course would be beneficial for:
Salesforce Developers are the backbone of every business that manages the company's old and new records. A Salesforce developer’s job is to analyse company processes, design CRM workflows in Salesforce, and deliver bespoke solutions for unique business requirements. They are a significant part of an organisation as they enable user-friendly applications, strategic development of marketing and sales teams, enhanced collaboration, better customer relations, easier predictions and analysis, diverse app development, mobile business processes, and facilitative better integrations. This training helps learners gain the skills to use Salesforce developers’ tools like Visualforce and Apex, as well as frameworks like Lightning Component, in order to develop apps. Holding the skills and knowledge of a Salesforce developer will surely help you climb the ladder of success in terms of value and career opportunities.
This 4-day Salesforce Developer Training course is designed to provide delegates with extensive knowledge of Salesforce, its uses, and various platform services. Delegates will learn how to gain permission to modify metadata through metadata API functions and development platforms. They will also equip expertise about Apex, the features of the Apex programming language, data types in Apex, and Apex access specifier. Our highly skilled trainer with years of teaching experience will conduct this training and enable the delegates with a practical grasp of developing business apps using Salesforce programming.
At the end of this training, delegates will be able to identify business logic, build specific data models, design user interfaces, and ensure security for customised applications. They will also be able to use Salesforce Object Search Language (SOSL), which would be beneficial for performing text searches in the records.
Module one. Introduction to HubSpot CRM
Module two. Create Contacts, Companies and Deals
Module three. Track and Report
HubSpot is a powerful CRM that is designed to work seamlessly with the HubSpot sales, customer service, and marketing tools. It can help you sell better, market better, and gain more powerful insights from customer interactions.
This 1-day HubSpot CRM training provides the delegates with the sales tools and strategy to help your sales team focus on the best prospects in your funnel, dives into the basics of using HubSpot CRM, and examines how to streamline the sales process with the management and automation tools.
Also, in this course, delegates will gain understanding of connecting HubSpot CRM to your email, create new contacts and deals, and use the full-featured dashboards and reports to understand the performance of your pipeline.
Module 1: Introduction to Salesforce CRM
Module 2: What is Programming Language
Module 3: Data Types and Operators in Apex
Module 4: Decision Control Statements If-else Statements in Apex
Module 5: Switch Statement in Apex
Module 6: Loops in Apex
Module 7: Object Oriented Concepts in Apex
In this Salesforce Apex Programming Language course, there are no formal prerequisites.
Anyone can attend this Salesforce Apex Programming Language course.
Apex is a proprietary and most powerful object-oriented programming language which is developed by Salesforce.com. It is used to execute flow and transaction control statements on the Force.com platform server in conjunction with calls to the application program interface. During this 2-day Salesforce Apex Programming Language training delegates will understand the fundamentals of Apex language and how to build software as service (SaaS) applications on Salesforce.com. This training will cover both basic and advance concepts:
Throughout this course, delegates will also understand the Apex language such as Java and work as database stored techniques, which allows developers to add business logic to system events with button clicks and visual force pages.
Module 1: Introduction to Salesforce
Module 2: Data Modelling and Management
Module 3: Security
Module 4: Social
Module 5: User Interface
Module 6: Reporting
Module 7: Mobile
Module 8: App Development
In this Salesforce Platform App builder course, there are no formal prerequisites.
This Salesforce Platform App builder course is ideal for anyone who wants to gain knowledge about how to build the app on Salesforce Platform.
Salesforce Platform is an enterprise platform which specialises in customer relationship management (CRM). SP is used for cloud technology to enhance connection with the partners and potential customers. During this 2-days Salesforce Platform app builder training delegates will learn how to build a custom homepage for lighting experience with cover both basic and advanced concepts:
Throughout this training, delegates will also learn about how to design, build, and implement custom applications with the help of using declarative customisation capabilities of the Force.com platform.
Module 1 - Navigating Salesforce
Module 2 - Managing Leads
Module 3 - Working with Contacts & Accounts
Module 4 - Tracking Opportunities (Pipeline Management)
Module 5 - Managing Campaigns
Module 6 - Working with Cases
Module 7 - Collaborating with Chatter
Module 8 - Reports & Dashboards
In this Salesforce Lightning Masterclass, there are no formal prerequisites.
This Salesforce Lightning Masterclass is ideal for anyone who wants to gain more knowledge about Salesforce Lightning.
Salesforce Lightning is an advanced feature of Salesforce. It is a component-based framework for app development which is used to improve the virtual interface of Salesforce apps in mobiles, smartphones, laptops, and desktops from anywhere in the world. During this 2-day Salesforce Lightning Masterclass delegates will understand, how to develop custom applications running in Lightning experiences. This training will cover both basic and advanced concepts such as:
Throughout this training, delegates will also understand the how to customise the record page and home page of salesforce Lightning. This training will be taught by our industry experienced instructor who is friendly and highly knowledgeable in Salesforce Lightning.
Module one. Introduction to Salesforce Service Cloud
Module two. Salesforce Objects
Module three. Data Security
Module four. Process Builder
Module five. Visualforce
There are no formal prerequisites to attend this course.
This course is designed for those who want to learn about Salesforce.
The service Cloud part of Salesforce platform provides support and assistance to the customers. This helps to retain the customers and enhances their satisfaction and trust. The important thing to note is that it facilitates faster service as compared to traditional methods, giving attention to each customer’s needs individually and taking a proactive approach towards the issues of the customer. Consequently, it enhances the experience of the customers and hence loyalty which in turn creates a good influence on sales.
This 1-day Salesforce Service Cloud training course is delivered by our industry experienced instructors who provide the knowledge from basic to advance of Service Cloud. By attending this course, delegates will gain understanding of Architecture and Environment of the Service cloud, Salesforce Objects, data security and process builder.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +61 272026926 or Enquire.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water