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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IIn-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
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CRM Training - Australia

Our CRM courses equip you with the skills to use a range of CRM systems, including Salesforce, Oracle, Microsoft and more.

CRM Training Information

About CRM Training

CRM (Customer Relationship Management) Systems are everywhere in modern business, with organisations worldwide using them to store customer data, track leads and support business partner relationships. Our range of CRM training courses provides you with the skills and knowledge to use some of the world’s popular CRM systems, including Microsoft Dynamics CRM, Salesforce and Oracle.

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Please see our courses available in Australia
The Knowledge Academy is the Leading global training provider in the world for .
The price for certification in Australia starts from $1599.

Salesforce Masterclass Outline

Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include the Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud-based meaning that expensive hardware and software set up is redundant. This one day course is precise and eliminates the unnecessary jargon that often accompanies longer drawn-out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises.


Microsoft Dynamics CRM Masterclass Overview

Attendance at this Microsoft Dynamics CRM Masterclass will give delegates a complete overview of this Customer Relationship Management (CRM) software package. It is designed to help those working in Sales, Marketing, and Financial Service sectors to easily manage and maintain customer relationships, track sales, and deliver significant, serviceable data. Explore basic functionalities, including generating reports and using analytics; sorting, searching, and filtering information; and setting up master data for sales and purchase processes. By enhancing understanding of using this integrated CRM solution, delegates will be capable of enhancing business intelligence, identifying growth opportunities, and increasing profitability. This course covers all versions of Microsoft Dynamics CRM and helps delegates realise how they can improve customer satisfaction through the automation of business processes.


Oracle Sales CRM Masterclass Overview

Oracle CRM (customer relationship management) is a variety of applications that show you vital information within a business. This information could be driven sales, revenue, marketing and other important sources of data. The Oracle CRM has been created on an open based architecture to improve data quality and business processes which allows you to share this information with other employees. By using this tool to measure campaigns, you will be able to distribute this information to small teams in remote locations. There are over 50 Oracle CRM specific tools to use so that you can collect and present accurate information.


Microsoft Dynamics AX Masterclass Overview

This 1-day masterclass in Microsoft Dynamics AX provides a comprehensive understanding of how to use this complete enterprise resource planning solution. Starting from the basics, the course focuses on the knowledge needed to use Dynamics AX, including how to effectively navigate the interface, finding and sorting data, and typical tasks that may be carried out during day to day usage of the program. This course is customisable according to the version of Dynamics AX for which you require training.

CRM Training Benefits for Individuals

  • Grow your sales or marketing career

  • Learn about how to get the most out of CRM systems

  • Demonstrate to employers you are ready to fill vital roles

  • A range of courses depending on the skills you wish to develop


CRM Training Benefits for Businesses

  • Prepare your staff with the skills they need for their roles

  • Training employees on CRM help them to carry out their work more efficiently

  • A range of courses depending on training needs

  • Short courses limit time away from work

Reasons to choose
CRM Training

  • CRM systems are used by thousands of businesses worldwide

  • Prepare for roles in sales and marketing

  • CRMs allow you to improve the efficiency of vital business processes

  • Multiple employees across departments can collaborate easily

  • Collect and analyse some of the most valuable business data

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

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Sydney
Fri 20th Sep 2019
Places available
$1895
VirtualLive Virtual
Fri 4th Oct 2019
Places available
$1495
VirtualLive Virtual
Fri 1st Nov 2019
Places available
$1495
Melbourne
Fri 15th Nov 2019
Places available
$1895
Sydney
Fri 15th Nov 2019
Places available
$1895
Canberra
Fri 15th Nov 2019
Places available
$1895
Adelaide
Fri 15th Nov 2019
Places available
$2395
Brisbane
Fri 15th Nov 2019
Places available
$3095
Perth
Fri 15th Nov 2019
Places available
$2395
VirtualLive Virtual
Fri 6th Dec 2019
Places available
$1495

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Duration: 1 days*

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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