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Compliance Training

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

PCI DSS Implementer Course Outline

The PCI DSS Implementer course is split into 9 in-depth modules, which are covered over two days. The module outline is as follows: 

  • Security Breaches Overview
  • PCI-DSS and AIS
  • Compliance Validation
  • Payment Applications
  • The PCI PIN Transaction Security Program
  • PCI-DSS Applicability, Scoping, and, Network Segmentation
  • Compensating Controls
  • New Standards and Emerging Technologies
  • New Wireless Guidelines
  • Tokenisation
  • Security Management
  • System Configuration Standards
  • Encryption Patch Management and Software Development Controls
  • Maintaining Information Security Policies
  • Incident Response Planning
  • Cloud Computing
  • Vulnerability Scans and Penetration Testing

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Who should attend this PCI DSS Training Course?

As PCI DSS is applicable to all those involved in processing, storing, or transmitting cardholder data, it is essential that the appropriate personnel, who ensure that their organisation is fully compliant to the business and technical aspects of the PCI DSS, are well trained and fully aware.

Furthermore, this course may also be beneficial to consultants who wish to provide advice on how to implement PCI DSS advice to their clients.

Prerequisites

There are no prerequisites needed for this course. However, there is a PCI DSS Foundation course that may be a suitable introduction to this PCI DSS Implementer course. 

PCI DSS Implementer Course Overview

The PCI DSS (Payment Card Industry Data Security Standard) has been created by the PCI SCC (Security Standards Council) purposefully to enhance security of cardholder data, whilst enabling a consistent global standard of data security.

PCI DSS is applicable to every entity involved in processing, storing, or transmitting cardholder data such as merchants, acquires, issuers, processors, and service providers.

Therefore, any organisation/enterprise involved in the processing, storing, or transmitting of cardholder data are required to be PCI DSS compliant. Adherence to the PCI DSS standards is enforced and regulated by payment brands.

This PCI DSS Implementation course is an intense and practical course that aims to give delegates an in depth understanding of PCI DSS. Furthermore, it shall allow delegates to implement these changes within their organisations to ensure that they are PCI DSS compliant. If you require an introductory course, then our PCI DSS Foundation course may be suitable. 

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What’s Included in this PCI DSS Training Course?

During our PCI DSS Implementer course, we provide you with:

  • The Knowledge Academy PCI DSS - Implementer Courseware
  • Experienced PCI DSS Training Instructor
  • Completion Certificate
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

PCI DSS Foundation Course Outline

This is a one-day course that shall introduce delegates to PCI DSS. The following outlines the structure of the day:

An introduction to PCI DSS

  • An introduction to PCI DSS
  • The purpose of PCI DSS
  • Protecting stored data
  • PCI DSS objectives and intent

PCI standards and compliance

  • Related PCI standards and programmes
  • How compliance with PCI DSS is enforced by payment brands  
  • Compliance requirements for merchants and service providers
  • Understand how compliance to the standard must be reported by merchants and service providers

Standard Requirements and Emerging Technology

  • Overview of the 12 standard requirements
  • New Standards and Emerging Technologies

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Who should attend this PCI DSS Training Course?

As PCI DSS is applicable to all those involved in processing, storing, or transmitting cardholder data, it is essential that the appropriate personnel, who ensure that their organisation is fully compliant to the business and technical aspects of the PCI DSS, are well trained and fully aware.

Furthermore, this course is beneficial to anybody who requires an introduction to PCI DSS and would like to expand their knowledge of the basic terminology.

Prerequisites

There are no prerequisites needed for this course.

PCI DSS Foundation Course Overview

This one-day PCI DSS Foundation course serves to introduce the basic terminology and theoretical application of PCI DSS principles, whilst ensuring that projects run smoothly, to schedule, and are economical.

The PCI DSS (Payment Card Industry Data Security Standard) has been created by the PCI SCC (Security Standards Council) purposefully to enhance the security of cardholder data, whilst enabling a consistent global standard of data security.

PCI DSS is applicable to every entity involved in processing, storing, or transmitting cardholder data such as merchants, acquirers, issuers, processors, and service providers. Therefore, any organisation/enterprise involved in the processing, storing, or transmitting of cardholder data are required to be PCI DSS compliant. Adherence to the PCI DSS standards is enforced and regulated by payment brands.

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What’s Included in this PCI DSS Training Course?

We provide the following:

  • The Knowledge Academy PCI DSS Foundation Courseware
  • Experienced PCI DSS Training Instructor
  • Completion Certificate
  • Refreshments
 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Basel IV Training​ Course Outline

Module 1: Revision of the Standardised Approach for Credit Risk

  • What is Standardised Approach?
  • Provisions in Detail

Module 2: Future of the IRB Approach

  • Basel Committee’s Initiative to Improve the IRB Approach
  • Definition of Default
  • Risk Estimates
  • Treatment of Defaulted Assets

Module 3: New Standardised Approach to Measure Counterparty Credit Risk (SA-CCR)

  • Counterparty Credit Risk
  • Measurement of Counterparty Credit Risk According to SA-CCR
  • Expected Impact on the Banking Industry

Module 4: New Basel Securitisation Framework and Basel IV for Funds

  • Current EU Securitisation Framework
  • Revisions to the Securitisation Framework
  • Assignment to the Trading Book or Banking Book
  • Own Funds Requirements for Funds in the Banking Book

Module 5: New Framework for Market Risks

  • Trading Book Boundary
  • Revised Standardised Approach for Market Price Risks
  • Internal Model Approach for Market Risk (IMA-TB)

Module 6: CVA Risk Capital Charge Framework

  • Credit Valuation Adjustment (CVA)
  • FRTB-CVA Framework
  • Basic CVA Framework
  • Additional Aspects and Expected Effects

Module 7: New Basel Framework for Large Exposures

  • Scope
  • Large Exposure Limits
  • Eligible Capital
  • Counterparties and Connected Counterparties
  • What is Exposure?
  • Assessment Base
  • Recognition of Credit Risk Mitigation
  • Exemptions
  • Look Through of Funds and Securitisations
  • Regulatory Reposting

Module 8: TLAC and MREL

  • Regulations in Detail
  • Operational Impact
  • Recent Developments

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Prerequisites

There are no formal prerequisites to attend this Introduction to Basel IV Training course.

Audience

This Introduction to Basel IV Training course is ideal for anyone who wants to understand Basel IV regulations. However, this will be more beneficial for professionals working as:

  • Regulatory Reporting Staff Members
  • Credit Officers
  • Compliance Officers
  • Advisors of Banks and Financial Institutions
  • Chief Risk Officers
  • Senior Managers

Introduction to Basel IV Training​ Course Overview

Basel IV is a regulatory framework by Basel Committee on Banking Supervision (BCBS) that assists banks in achieving their objectives beyond regulatory compliance. Basel IV aims to harmonise how banks calculate credit risk while determining their capital requirements. Complying with Basel IV assists them in increasing competitiveness, profitability, and growth if they accurately manage their data and organisations. It helps to strengthen the supervision, risk management, and regulations of banks. Studying this Introduction to Basel IV Training will help learners to expand their knowledge about a standardised approach for credit risk. The knowledge of Basel IV regulation will certainly help individuals to gain their desired success and get more career progression opportunities.

This 1-day Introduction to Basel IV Training course covers all the essential topics by which delegates will be fully familiar with Basel IV regulations. During this training, they will learn about the revision of the standardised approach for credit risk. They will also learn about the current EU securitisation framework, revisions to the securitisation framework, assignment to the trading book or banking book, credit valuation adjustment, etc. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help the delegates to get a thorough understanding of approaches and frameworks of Basel IV.

This training will cover various essential topics, such as:  

  • Trading book boundary
  • FRTB-CVA framework
  • Assessment base
  • Treatment of defaulted assets
  • Eligible capital
  • Recent developments

After attending this Introduction to Basel IV Training course, delegates will be able to revise the standardised approach for credit risk. They will also be able to measure the counterparty credit risk according to the Standardised Approach to Measure Counterparty Credit Risk (SA-CCR).

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Security Governance and Compliance Training Course Outline

Module 1: Introduction to Security Governance

  • Introduction
  • Approaches to Security Governance
  • Governance Processes
  • Implementation

Module 2: Aspect of Cyber Security Governance

  • Strategic Integration
  • Allied Disciplines
  • Cyber Risk Mitigation Approach
  • Adaptability and Agility
  • Senior Engagement
  • Cyber Risk Analytics

Module 3: Assessing an Organisation’s Cyber Security Governance

  • Cyber Prep
    • Level 1
    • Level 2
    • Level 3
    • Level 4
    • Level 5

Module 4: Compliance Management

  • Essentials of Successful Compliance Program
  • Significance of Compliance
  • Devising Proper Systems to Ensure Compliance
  • Ensuring Adequacy and Effectiveness of Compliance System
  • Internal Compliance Reporting Mechanisms
  • Use of Technology for Compliance Management

Module 5: Internal Control

  • Introduction
  • Nature, Scope, and Elements
  • Components
  • Techniques of Internal Control System
  • Steps for Internal Control
  • Coso’s Internal Control Framework
  • Role And Responsibilities with Regard to Internal Control

Module 6: Reporting

  • Introduction
  • Financial Reporting
  • Non-Financial Reporting
  • Board Reporting
  • Corporate Social Responsibility Report
  • Corporate Sustainability Reporting
  • Global Reporting Initiative
  • Sustainability Reporting Framework
  • Challenges in Mainstreaming Sustainability Reporting
  • Integrated Reporting
  • Relation Between Integrated Reporting and Sustainability Reporting

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Prerequisites

There are no formal prerequisites to attend this Security Governance and Compliance Training course.

Audience

This training course is suitable for everyone who wants to learn how to protect their organisations from cyber security risks. However, it would be more beneficial for the Security Managers.

Security Governance and Compliance Training​ Course Overview

Security governance is the method to overlook cybersecurity teams who are taking account to tackle business risks. Security compliance management is the way to assess and monitor the systems, networks, and devices to make sure that they conform to industry standards, regulatory requirements, and local cybersecurity standards. It helps businesses to avoid fines and penalties, build customer trust and brand reputation, enhance data management, etc. Studying this training will help learners to get familiar with the adequacy and effectiveness of security governance and compliance systems. Organisations need security governance as it turns data into valuable business information, reduces the cost of discovery and litigation, improves compliance, and reduces risk. Pursuing this training will help individuals to enhance their knowledge about security and become skilled which will help them to upgrade their earnings and highly reputed jobs.

In this 1-day Security Governance and Compliance Training course, delegates will gain a thorough understanding of the core concept of security governance and compliance management. During this training, delegates will learn about various techniques of the internal control system and how to master them. They will also learn about the governance process, senior engagement, cyber risk analytics, financial reporting, integrated reporting, and many more essential topics. Our highly professional instructor with years of teaching experience will conduct this course and help delegates to become mindful of providing security.

It also accommodates delegates with various essential topics, such as:

  • Cyber risk mitigation approach
  • Approaches to security governance
  • Essentials of a successful compliance program
  • Devising proper systems to ensure compliance
  • Challenges in mainstreaming sustainability reporting

After completing this Security Governance and Compliance Training course, delegates will be able to create security strategies and able to apply foundational cyber security terminology. They will also be able to manage compliance and generate reports efficiently.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Effective Compliance Training Course Outline

Module 1: Introduction to Effective Compliance

  • Compliance Overview
  • Compliance Sources
  • Core Elements of a Compliance Program
  • Compliance Effectiveness
  • Effectiveness Measures
  • True Value of an Effective Compliance Program
  • Compliance Dynamics

Module 2: Effectiveness of a Two-Dimensional Evaluation

  • Effort Defined
  • Definition of Outcome
  • Outcome Assessment

Module 3: Measuring Effectiveness Compliance Program Indicators

  • Policies and Procedures
  • Ongoing Education and Training
  • Open Lines of Communication
  • Ongoing Monitoring and Auditing
  • Enforcement and Discipline
  • Investigation, Response, and Prevention

Module 4: Psychology of Compliance

  • What is Compliance?
  • Techniques Used
    • Door in the Face Technique
    • Foot in the Door Technique
    • Lowball Technique
    • Ingratiation
  • Research
  • Factors Influence Compliance

Module 5: Effective Compliance Training Methods

  • Delivering Effective Programs
    • Facilitated Training
    • Web-Based Training
    • PowerPoint Lecture Approach
    • Talking Head Videos
    • Written Self-Study
  • Methods of Evidencing Training Effectiveness

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Prerequisites

In this Effective Compliance training, there are no formal prerequisites.

Audience

This Effective Compliance training course is ideal for anyone who wants to get a better understanding of the concept of Effective Compliance.

Effective Compliance Training Course Overview

An effective compliance program creates the implementation of written policies and procedures that meet high ethical and professional standards for an organisation to operate in accordance with applicable laws and regulations. The main aims of an effective compliance program are to develop effective lines of communication, conduct effective training, respond to detected problems, and take corrective action. It enables an individual to prevent and detect unethical conduct, and establish credibility among peers and employees quickly and effectively. This training course will help the delegates manage their organisation to improve communication, cooperation, and information processing with compliance standards. This training will immensely increase the confidence of individuals to introduce themselves to global companies and grab numerous high-earning job opportunities.

In this 1-day Effective Compliance Training course, delegates will learn about the true value of an effective compliance program. They will also learn about various essential topics such as core elements of a compliance program, psychology of compliance, policies, and procedures of measuring the effectiveness of a compliance program, etc. This training course is designed by our experts to enhance delegates and explores how to measure effectiveness compliance program indicators, investigate and prevent compliance program, techniques used in the psychology of compliance, and methods that describe a ways to delivering effective compliance training programs. Our expert and the highly skilled trainer will conduct this training, who has years of experience in teaching Effective Compliance.

Other than the above concepts, delegates will also learn:

  • Compliance sources
  • True value of an effective compliance program
  • Ongoing education and training
  • Factors that influence compliance
  • Enforcement and discipline
  • Compliance effectiveness

At the end of this Effective Compliance Training course, delegates will be able to understand compliance and the factors that influence the psychology of compliance. They will also get more detailed information about how to measure, monitor, and effective compliance program indicators.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Medical Compliance Training Course Outline

Module 1: Healthcare Compliance

  • What is Healthcare Compliance?
  • Core Elements of Compliance
  • Laws Related to Compliance
  • CERT and OIG Work Plan as Compliance Tools
  • Choosing a Compliance Point of Contact

Module 2: Healthcare Compliance Officer

  • Accreditation Compliance
  • Who’s Responsible for Healthcare Compliance?
  • Responsibilities of Healthcare Compliance Officer
  • Challenges for Healthcare Compliance Officers

Module 3: Medication Compliance

  • Causes of Medication Noncompliance
  • Medication Compliance Vs Medication Adherence
  • Strategies to Improve Patient Compliance with Medication

Module 4: Regulatory Compliance

  • Introduction to Regulatory Compliance
  • Regulatory Requirements for Healthcare Organisations
  • Healthcare Compliance Regulations
    • Safeguarding Privacy and Ensuring Quality Care
    • Fighting Fraud and Abuse
    • Protecting Healthcare Workers and the Public

Module 5: Medicare Fraud and Abuse Laws

  • Federal Civil False Claims Act (FCA)
  • Anti-Kickback Statute (AKS)
  • Physician Self-Referral Law (Stark Law)
  • Criminal Health Care Fraud Statute
  • Exclusion Statute
  • Civil Monetary Penalties Law (CMPL)

Module 6: Medicare Anti-Fraud and Abuse Partnerships and Agencies

  • Health Care Fraud Prevention Partnership (HFPP)
  • Centres for Medicare and Medicaid Services (CMS)
  • Office of the Inspector General (OIG)
  • Health Care Fraud Prevention and Enforcement Action Team (HEAT)
  • General Services Administration (GSA)

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Prerequisites

There are no formal prerequisites for attending this Medical Compliance Training course.

Audience

This training is intended for those who wish to gain knowledge of preventing administrative violence and skills to oversee compliance with sufficient resources. 

Medical Compliance Training Course Overview

Medication compliance is the practice of taking medications as prescribed and on schedule. Compliance encourages employees in the healthcare organisation to work toward preventing, identifying, and resolving activities that could result in fraud, waste, or abuse. This training aims to equip learners with the required skills for improving the medical compliance posture and trading laws for the medical materials used in manufacturing and delivering pharmaceuticals. Individuals with excellent compliance skills will get high profile designations in globally recognised organisations and expand their professional network within a short period of time.

The Knowledge Academy’s 1-day Medical Compliance Training course, delegates will gain a comprehensive knowledge of administering changes to the quality control standards. During this training, delegates will learn about the responsibilities of healthcare compliance officers for protection under federal programs. They will also learn about regulatory compliance, which supports an organisation's adherence to laws and regulations. Our highly skilled and professional instructor, who has years of teaching experience, will conduct this training and provide delegates with validation and regulatory filings.

Course Objectives

  • To articulate the organisation’s commitment to comply with federal standards
  • To set a positive tone for organisation about compliance and act ethically
  • To detect the development and violations of corrective action initiatives
  • To achieve compliance with standards using auditing and monitoring
  • To develop regulations protecting the security of health information
  • To design the programme that prevents administrative violation

After completing this training, delegates will be able to support internal auditing and monitoring of the compliance programme to rectify weaknesses and gauge its effectiveness. They will also be able to promptly identify infractions, react to them correctly, and take any necessary remedial action. 

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Consumer Protection Masterclass Course Outline

Module 1: Consumer Protection - An Overview

  • Rationale for Consumer Protection
  • Who is the Consumer and What is Consumer Interest?
  • Who is Responsible for Consumer Protection?
  • A Framework for Consumer Protection

Module 2: The United Nations Guidelines for Consumer Protection

  • International Instruments and Consumer Protection
  • United Nations Guidelines for Consumer Protection
  • Objectives, Scope of Application and General Principles
  • Principles for Good Business Practices
  • International Cooperation
  • International Institutional Machinery

Module 3: Consumer Law

  • Consumer Law in the United Nations Guidelines for Consumer Protection
  • Constitutional Provisions on Consumer Protection
  • Framework Consumer Protection Laws
  • Interface Between Consumer Laws and Other Laws
  • Sectoral Laws
  • Professional Service Legislation
  • Intellectual Property
  • International Trade Law

Module 4: Consumer Protection Agencies

  • Consumer Protection Agencies in the United Nations Guidelines for Consumer Protection
  • Functions of Consumer Protection Agencies
  • Organisational Models for Consumer Protection Agencies
  • Examples of Government Agencies Within Ministries
  • Consultation Mechanisms
  • Operational Autonomy
  • Link with Competition
  • Non-Statutory Public Bodies
  • Changing Scope of Consumer Protection

Module 5: Business Conduct

  • Business Conduct in the United Nations Guidelines for Consumer Protection
  • Corporate Social Responsibility
  • European Union Definitions of Corporate Social Responsibility
  • ISO 26000 Guidance on Corporate Social Responsibility
  • OECD Guidelines for Multi-National Enterprises
  • Is Corporate Social Responsibility Making Progress?
  • Is it Possible to do Well by Doing Good?
  • Self-Regulation
  • Cross-Border Codes
  • Criteria for Self-Regulation
  • Does Collaboration Work?

Module 6: Competition Law, Consumer Interest and International Cooperation

  • Nature and Characteristics of Competition Law and Policy
  • Concepts of Competition Law
  • Abuse of Dominance
  • Cartels and Collusive Behaviour
  • Mergers and Acquisitions
  • Institutional Architecture for Competition
  • A Challenge for Competition Policy Coherence: Consumer Resistance to Switching
  • International Cooperation in the United Nations Guidelines for Consumer Protection
  • Applicable Law and Jurisdiction
  • Practical International Cooperation
  • International Institutional Machinery

Module 7: Consumer Protection in the Marketplace

  • Product Safety and Liability
  • Consumer Information and Education
  • Consumer Dispute Resolution and Redress
  • Electronic Commerce
  • Privacy and Data Protection

Module 8: Consumer Protection and Basic Goods and Services

  • Financial Services
  • Consumer Protection in the Provision of Utilities
  • Food for All
  • Consumer Protection in the Health Care Protection
  • Sustainable Consumption

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Prerequisites

In this Consumer Protection Masterclass, there are no formal prerequisites.

Audience

This training course is ideal for anyone who wants to know about the importance and implementation of Consumer Protection Laws.

Consumer Protection Masterclass Course Overview

Consumer protection laws exist to prohibit unsafe or unethical commercial activities, such as misleading advertising or defective products. The Consumer Protection Act establishes Consumer Rights to protect customers from fraud or other unfair activities. Individuals will know that these Consumer Protection rights ensure that customers make more informed purchasing decisions and receive assistance with concerns. Consumer Protection rights ensure the substitution of hazardous items with safe products. In collaboration with the appropriate government agencies, investigate methods and means of eliminating hazardous products from the market.

In this 1-day Consumer Protection Masterclass, delegates will enlighten their expertise by learning the significance and role of Consumer Protection along with the Consumer Protection laws. Delegates will gain information to advocate and safeguard customers' interests against flaws and faults in goods or services. Our highly expert trainer with many years of experience will teach the delegates all the categories under the Consumer Protection Law to prohibit firms from gaining an unfair advantage over competitors by deceptive and unethical activities.

It also accommodates the delegates with various concepts to gain more information, such as:

  • Sectoral laws
  • Professional service legislation
  • Intellectual property
  • Self-regulation
  • Cross-border codes

At the end of this masterclass, delegates will gain elaborated information about the framework of consumer protection laws. They will also get familiar with the objectives, scope of application and general principles of Consumer Protection. 

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  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Basel III Course Outline

The following subjects will be taught during this course:

  • Introduction to Basel III
  • Overview of Basel III
  • Overview of the Financial Markets
  • Overview of Repo and inter-bank market changes
  • Overview of Regulatory Responses
  • Overview of Capital adequacy
  • Overview of Gross leverage
  • Overview of Trading Book capital charges
  • Overview of Asset-Backed Securitisations
  • Overview of Value at Risk
  • Overview of Ring-fencing

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Prerequisites

No pre-requisites are required for this course.

Who should attend this Basel Training Course?

This course has been designed for:

  • Regulatory reporting staff
  • Senior managers
  • Credit officers
  • Compliance officers
  • Advisors of banks and financial institutions

Introduction to Basel III Course Overview

This course is an introduction to Basel III. In this course, delegates will gain a detailed understanding of the changes in capital adequacy and reporting requirements being enacted or currently proposed by regulatory authorities.

Delegates will also be able to learn how to identify the inter-bank market changes and regulatory responses to the financial crisis.

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What’s Included in this Basel Training Course?

Our delegates are provided with the following on this course:

  • The Knowledge Academy Basel III Summary Course Manual
  • An Experienced Instructor
  • Certificate
  • Refreshments

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +61 272026926 or Enquire.

Compliance Training FAQs

FAQ's

The Knowledge Academy offers Compliance Training in a range of locations across the UK and around the world, making it easy to find a training venue near you.
Each of the course will begin at 9 am and finish by 5 pm. We ask that delegates arrive at the training venue by 8:45 to ensure that the course can begin promptly at 9 am.
Yes, The Knowledge Academy provide all delegates with support before, during, and after the course has finished, ensuring that candidates get the most out of their training.
We provide delegates with a comprehensive course workbook, a pre-course handout, certificates, and refreshments.
The Knowledge Academy is the Leading global training provider for Compliance Training.
The price for Compliance Training certification in Australia starts from AUD.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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