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By the end of the course, you will be able to:
The course covers the following topics:
Module: Introduction to IP Telephony
Describing Deployment Models
Understanding Advanced Multisite Features
Module: Defining the Basic Configuration
Examining Basic Server Configuration
Describing Multilevel Administration
Configuring DRS Backup and Restore Procedures
Module: User Administration
Using the User Web Pages
Module: Exploring Phone Registration and Cisco Unified IP Phones
Supporting Cisco Unified IP Phones
Exploring Phone Registration and IP Phone Communications
Utilizing the Bulk Administration Tool (BAT)
Module: Basic Route Plan Configuration
Creating Route Plans
Module: Route Filters and Digit Manipulation
Implementing Digit Manipulation
Module: Class of Control
Using Class of Control Features
Module: Understanding Media Resources
Exploring Media Resource Management
Module: Features and Services
Exploring Hunt Groups
The course is mainly aimed at those who will be working in Level 1 and Level 2 support roles involving Cisco Unified Communication Manager. Possible job roles include:
Before attending, you should meet the following prerequisites:
This 3-day entry-level course provides system administrators and networking professionals with an understanding of Cisco Unified Communications Manager 8.0. Beginning with the concepts of IP telephony, including its function, features and configuration, it then looks at a wide range of supporting system concepts, such as clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features.
Note that the course focuses on the administration of Cisco Unified Communications Manager and not a deployment or underlying network issues.
There is no exam with this course.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell