Creating Effective Stakeholder Engagement Training Overview

Creating Effective Stakeholder Engagement Course Outline

Module 1: Stakeholders

  • Introduction to Stakeholder Analysis
  • Stakeholder Management Lifecycle
  • Stakeholders Engagement
  • Stakeholders
  • Stakeholder Groups
  • Identify Stakeholders
  • Stakeholder Management
  • Grid Categories
  • Stakeholder Analysis Techniques and Prioritisation
  • Why is Stakeholder Management Important?
  • Stakeholder Management Plan

Module 2: Communication

  • Communication Process
  • Barriers to Communication
  • Semantic Barrier, Physical, and Psychological
  • Introduction to Active Listening

Module 3: Working with Stakeholder Groups

  • Groups Vs Teams
  • Types of Teams
  • Team Roles at Work
  • Based on Adair’s Three Circle Model
  • Learning Cycle and Styles

Module 4: Facilitated Workshops

  • Introduction to Facilitated Workshops
  • Examples of Facilitated Events
  • Roles in a Facilitated Workshop
  • Structure of a Facilitated Workshop
  • Aspects for Successful Facilitation
  • Facilitation Behaviours
  • Techniques

Module 5: Rapport

  • Nature of ‘Rapport’
  • MBTI®
  • Techniques for Creating and Sustaining Rapport
  • Rapport Face-to-Face
  • Building Rapport
  • NLP: Neuro-Linguistic Programming
  • Mirror, Match, and Pace
  • Rapport Over the Phone
  • Rapport via Email
  • How to Avoid Destroying Rapport?

Module 6: Creative Problem-Solving

  • Introduction to Creative Problem-Solving
  • Barriers to Creativity
  • Creative Problem-Solving Process
  • Understanding the Situation

Module 7: Managing Expectations

  • Why Does Expectation Matter?
  • Categories of Expectation
  • Sources of Expectations: Controllable and Uncontrollable Expectation Creators
  • Process for Managing Expectations

Module 8: Negotiating with Stakeholders

  • Definition to Negotiation
  • Principles of Negotiation
  • Negotiation Outcome
  • Dovetailing
  • Four Stages of Principled Negotiation
  • BATNA
  • Process for Successful Negotiation

Module 9: Managing Conflict

  • Roots of Conflict: Goals, Judgments, and Values
  • Options for Conflict Resolution
  • Conflicting Objectives of Stakeholders and Balancing Conflicts
  • Thomas-Kilmann Conflict MODE Instrument

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Who should attend this Creating Effective Stakeholder Engagement Training?

This Creating Effective Stakeholder Engagement Training Course is ideal for those who want to learn how to effectively engage with stakeholders to achieve project goals. The following professionals can benefit from attending this course:

  • Project Managers
  • Business Analysts
  • Communication Specialists
  • Department Heads
  • Corporate Strategy Executives
  • Public Relations Professionals
  • Corporate Social Responsibility (CSR) Professionals

Prerequisites of the Creating Effective Stakeholder Engagement Training Course

There are no formal prerequisites for this Creating Effective Stakeholder Engagement Training Course. 

Creating Effective Stakeholder Engagement Training Course Overview

Stakeholder engagement involves the active participation and collaboration of stakeholders in decision-making processes and initiatives. It is crucial as it ensures that diverse perspectives are considered, leading to informed decisions, increased buy-in, and stronger relationships. This training equips organisations with the skills to navigate complex stakeholder landscapes, fostering better collaboration, mitigating risks, and enhancing overall organisational reputation and trust. By pursuing this training course, individuals will gain invaluable skills in communication, negotiation, and conflict resolution, fostering personal growth and enhancing their ability to navigate complex professional environments. This training course opens doors to leadership roles, as individual’s adept at managing relationships and aligning diverse interests is highly sought after in various industries.

During this 1-day training course, delegates will acquire a profound understanding of stakeholder engagement, from its conceptual foundation to implementation. They will learn to identify and analyse stakeholders, manage diverse stakeholder groups, and craft effective stakeholder management plans. Delegates will also explore team dynamics, facilitation methods, and rapport-building techniques crucial for fostering meaningful relationships with stakeholders. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To develop stakeholder management plans and engagement strategies
  • To overcome communication barriers and practice active listening techniques
  • To differentiate between teams and groups in stakeholder interactions
  • To establish rapport using diverse techniques in various communication modes
  • To implement creative problem-solving methods in stakeholder engagements
  • To manage and align expectations effectively among diverse stakeholders

After attending this training course, delegates will be able to identify and analyse stakeholders, craft robust stakeholder management plans, and implement strategies to engage and collaborate with diverse stakeholder groups. They will also be able to effectively manage expectations and deftly navigate conflicts, ensuring an alignment of stakeholder objectives for optimal project outcomes.

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What’s included in this Creating Effective Stakeholder Engagement Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Creating Effective Stakeholder Engagement Certificate
  • Digital Delegate Pack  

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Creating Effective Stakeholder Engagement Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Creating Effective Stakeholder Engagement Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Creating Effective Stakeholder Engagement Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Creating Effective Stakeholder Engagement Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Creating Effective Stakeholder Engagement Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Creating Effective Stakeholder Engagement Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Creating Effective Stakeholder Engagement Training FAQs

Stakeholder engagement is the process of involving and collaborating with individuals or groups who have an interest in a project, decision, or initiative. It aims to gather their perspectives, address concerns, and incorporate their input into decision-making. Effective engagement leads to better outcomes, trust, and shared value.
A multi-stakeholder initiative is a collaborative effort involving stakeholders from different sectors, working together to address an issue or achieve a common goal. It promotes inclusivity, transparency, and accountability in decision-making, leveraging diverse expertise and resources to find effective solutions.
Companies involve stakeholders in their operations to enhance decision-making, gain trust and credibility, manage risks and conflicts, drive innovation and performance, meet societal expectations, enhance competitiveness, create shared value, and comply with regulations and requirements.
The fundamentals of effective Stakeholder Engagement include active communication, building relationships, identifying stakeholders' interests and concerns, involving them in decision-making, and fostering transparency and trust to achieve mutual understanding and successful outcomes.
Effective methods for involving stakeholders include stakeholder mapping, clear communication channels, consultation and feedback mechanisms, collaboration and co-creation, partnerships and alliances, capacity-building and education, regular updates and reporting, conflict resolution and mediation, continuous engagement, and recognition and appreciation.
Skills required for meaningful Stakeholder Engagement include active listening, effective communication, empathy and diplomacy, collaboration and facilitation, negotiation and consensus-building, problem-solving, relationship-building, adaptability and flexibility, cultural sensitivity, and stakeholder analysis.
Stakeholder Engagements can exhibit unbalanced power structures due to differences in resources, influence, and decision-making authority among stakeholders. Efforts should be made to address and mitigate these imbalances for fair and equitable engagement.
There are many ways to establish your business credibility such as communication with stakeholders, honest, take responsibility, be sincere, knowledgeable, ask for endorsements and promote achievements.
There are no formal prerequisites to attend this Creating Effective Stakeholder Engagement course.
You can manage the relationship with stakeholders by communicating with them and gain their trust. It stays consistent with your messaging, meets up with stakeholders, and use data management systems for summarising essential information help to manage the relationship with stakeholders.
Stakeholder engagement Training offers several advantages, including improved decision-making, enhanced project outcomes, increased trust and reputation, reduced conflicts, heightened innovation, and the creation of shared value.
Engaging stakeholders can be challenging due to diverse interests, communication barriers, power dynamics, time and resource constraints, resistance to change, managing conflicts, ensuring representation, and sustaining engagement.
To address difficulties associated with obtaining Stakeholder Engagement certification, consider understanding the requirements, assessing current practices, developing a strategy, engaging stakeholders consistently, enhancing communication channels, documenting engagement activities, pursuing continuous improvement, seeking external guidance, collaborating with stakeholders, and learning from feedback and experiences of others.
Stakeholders are an essential part of the business, and they are responsible for decision making, management, investing, and accountable for social and environmental responsibilities.
This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.
The price for Creating Effective Stakeholder Engagement Training certification in Australia starts from AUD1895
The Knowledge Academy is the Leading global training provider for Creating Effective Stakeholder Engagement Training.
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Business Analyst Training

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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