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Course information

Creating Effective Stakeholder Engagement Course Outline

During this course, you will be able to learn the following topics:

Stakeholders

  • Introduction to Stakeholder Analysis
  • Stakeholder Management Lifecycle
  • Stakeholder Groups
  • Identify Stakeholders
  • Stakeholder Management
  • Grid Categories
  • Stakeholder Analysis Techniques and Prioritisation
  • Stakeholder Management Plan

Communication

  • Communication Process
  • Barriers to Communication
  • Semantic Barrier, Physical, and Psychological
  • Introduction to Active Listening

Working with Stakeholder Groups

  • Groups vs Teams
  • Types of Team
  • Team Roles at Work
  • Based on Adair’s Three Circle Model
  • The Learning Cycle and Styles

Facilitated Workshops

  • Facilitated Workshops
  • Examples of Facilitated Events
  • Roles in a Facilitated Workshop
  • Structure of a Facilitated Workshop
  • Aspects for Successful Facilitation
  • Facilitation Behaviours
  • Techniques

Rapport

  • The Nature of ‘Rapport’
  • MBTI®
  • Techniques for Creating and Sustaining Rapport
  • Rapport Face-to-Face
  • Building Rapport
  • NLP: Neuro-Linguistic Programming
  • Mirror, Match, and Pace
  • Rapport Over the Phone
  • Rapport via Email
  • How to Avoid Destroying Rapport?

Creative Problem-Solving

  • Introduction to Creative Problem-Solving
  • Barriers to Creativity
  • Creative Problem-Solving Process
  • Understanding the Situation
    • Define the Problem
    • Identify the Actions
    • Six Thinking Hats

Managing Expectations 

  • Why Does Expectation Matter? 
  • Categories of Expectation  
    • Time  
    • Cost 
    • Quality  
  • Sources of Expectations: Controllable and Uncontrollable Expectation Creators
  • Process for Managing Expectations

Negotiating with Stakeholders

  • Definition to Negotiation
  • The Principles of Negotiation
  • Negotiation Outcome
  • Dovetailing
  • Four Stages of Principled Negotiation
  • BATNA
  • Process for Successful Negotiation

Managing Conflict

  • Roots of Conflict: Goals, Judgments, and Values 
  • Options for Conflict Resolution 
  • Thomas-Kilmann Conflict MODE Instrument 

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Who should attend this Business Analysis Training Couse?

This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.

Prerequisites

There are no prerequisites required for this course. 

Creating Effective Stakeholder Engagement Course Overview

Participants of this course will be introduced to the techniques for working with stakeholders in multidimensional capacities. Instructors will teach candidates how to conduct a stakeholder analysis for influence, impact, and attitude and subsequently create a stakeholder engagement strategy.

What is Stakeholder Engagement?

Stakeholder Engagement is the Business method of an organisation including staff who may be affected by the choices it makes or can affect the application of its results. The technique may oppose or support the decisions and be influential within the organisation or community that it operates.

This course objective is to:

  • To effectively communicate with stakeholders.
  • Build a relationship that maximises value and minimise waste for each group.
  • Negotiate under challenging situations to achieve winning outcomes.
  • Ensure there is goal alignment across each stakeholder group for moving ahead in the same direction.
  • To create engagement with stakeholders that produces stronger results from time, cost, and quality perspective.

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What’s Included in this Business Analysis Training?

  • The Knowledge Academy’s Creating Effective Stakeholder Engagement Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

There are many ways to establish your business credibility such as communication with stakeholders, honest, take responsibility, be sincere, knowledgeable, ask for endorsements and promote achievements.
There are no formal prerequisites to attend this Creating Effective Stakeholder Engagement course.
You can manage the relationship with stakeholders by communicating with them and gain their trust. It stays consistent with your messaging, meets up with stakeholders, and use data management systems for summarising essential information help to manage the relationship with stakeholders.
Stakeholders are an essential part of the business, and they are responsible for decision making, management, investing, and also accountable for social and environmental responsibilities.
This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.
The price for Creating Effective Stakeholder Engagement certification in Australia starts from AUD1195
The Knowledge Academy is the Leading global training provider in the world for Creating Effective Stakeholder Engagement.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Business Analyst Training

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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