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This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance.
Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.
The following modules will be covered during this Business Analysis Course:
Understanding The Terms
What is a process?
Key terms in business process mapping
The Stages of Business Process Mapping
The key stages in effective process mapping
'As is' and 'to be' processes
Mapping a Business Activity
Defining the start, end and purpose of a business activity
Defining the key elements – tasks, decisions, inputs and outputs
Business activity definition forms
Case study part 1
Mapping methods – brown paper analysis
Case study part 2
Using the mapping symbols
Case study part 3
The Detail Behind the Processes
Workshop facilitation skills
Titles and numbering
Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies
Process definition forms
Case study part 4
Assigning Control and Responsibilities
Working out who does what
Using swim lanes in process maps
Case study part 5
Identifying problems, bottlenecks and inefficiencies
Case study part 6
Creating ‘to be’ Processes
Reasons for change
Case study part 7
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes
Delegates will be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.
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Business Analyst Training
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Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell