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Business Process Mapping

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Duration: 1 Days*

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Course Information

Business Process Mapping Overview

This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance.


Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.


Business Process Mapping Outline

The following modules will be covered during this Business Analysis Course:


Understanding The Terms

  • What is a process?

  • Key terms in business process mapping


The Stages of Business Process Mapping

  • The key stages in effective process mapping

  • 'As is' and 'to be' processes


Mapping a Business Activity

  • Defining the start, end and purpose of a business activity

  • Defining the key elements – tasks, decisions, inputs and outputs

  • Business activity definition forms

  • Case study part 1

  • Mapping methods – brown paper analysis

  • Case study part 2

  • Using the mapping symbols

  • Case study part 3


The Detail Behind the Processes

  • Workshop facilitation skills

  • Titles and numbering

  • Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies

  • Process definition forms

  • Case study part 4


Assigning Control and Responsibilities

  • Working out who does what

  • Using swim lanes in process maps

  • Case study part 5


Process Analysis

  • Identifying problems, bottlenecks and inefficiencies

  • Case study part 6


Creating ‘to be’ Processes

  • Reasons for change

  • Changing processes

  • Case study part 7

Who should attend this course?

This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes



Delegates will be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.

Business Analysis is all about identifying business objectives, achieving such objectives, and finding solutions to business problems. To find out more, visit our Business Analysis training topic page.
Please arrive at the venue for 08:45am.
This course is 1 days.
This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes.

What’s Included

  • The Knowledge Academy’s Business Process Mapping Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments

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Key points about this course

Duration: 1 Days*

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Business Analyst Training

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell