Are your ITIL online elearning courses accredited?
Yes, our ITIL online elearning courses are fully accredited by APMG, the examning body.
Who are The Knowledge Academy?
We are the number one Globally Accredited Training Organisation (ATO) for ITIL and is internationally recognised project management methodology. More candidates have passed ITIL exams with The Knowledge Academy than any other training provider globally*
Are examinations included?
Yes if you purchase the ITIL Foundation Online with Exam package. If you purchase the ITIL Foundtion Online Only package only then you will have to source the ITIL Foundation Exam additionally
How soon do I receive my confirmation details?
Once payment has been made you will receive two emails
1) Confirmation of payment
2) A welcome mail which includes your login details and all the other essential details you need to know before logging into The Knowledge Academy's Learning Management System (LMS). You could learning within minutes.
What is a Global Live Session?
The primary purpose of the GLS (Global Live Session) is to bridge the gap between classroom training and online self-learning. It aims to provide you with an opportunity to interact with the tutors through an online webinar platform. The live sessions would be conducted for about an hour and would be divided into two sessions of about half an hour each. In the first session, the tutor would cover important elements in the syllabus and provide references to the manual and examination tips. The second session is allocated for you to ask any questions related to the syllabus and examination.
What is the Walk in Clinic?
The Free Walk in Clinic provides you an opportunity to meet our highly qualified trainers, face to face, at one of our training centres. You can put together all your questions related to the subject and use this session to discuss them with the tutor. Due to high demand and volumes, the Walk-in Clinic sessions are required to be booked in advance. Please contact us on 01344 203999 to book your session if based within the United Kingdom or +61 1800 150644 if based within Australia . For schedules and location, check the Events Calendar on your eLearning platformp>
Where are your Walk in Clinics located?
Currently the Walk in Clinics are based in the United Kingdom and Australia
Am I able to extend the validity period duration?
Extensions can be granted upon request so please contact email@example.com to obtain an extension quotation
What is your course based on?
The ITIL elearning programme is an interactive course built around a case study which is to help you understand the core objectives of the ITIL methodology.
How do I book my exam?
After you have confirmed your elearning course, contact The Knowledge Academy at firstname.lastname@example.org to book your exam which can be taken at:
One of The Knowledge Academy’s 45 UK based training venues
At a location convenient to you if you are outside of the UK
Within the comfort of your own home via ProctorU
What countries can I take my exam in?
The examination can be taken globally. Please contact The Knowledge Academy at email@example.com to discuss the most convenient location for you
How long is the exam valid for?
All e-learning examinations are valid for 12 months from date of purchase.
Are sample examination papers included?
Yes, we include sample examination papers for all of our elearning courses?
Can I access the material anywhere in the world?
Yes. Once you have made payment you will be sent an email containing your login details.
Can I take the course via CD or DVD?
There is no requirement to take the course via CD or DVD as the Learning Management System provides you with content that is constantly updated and has significantly more features which are updated in real time.
What is the access period for my elearning course?
All e-learning examinations are valid for 90 days from the date of purchase
What is duration of my elearning course?
Total Learning Hours (12.5). Full time studies (5 days) Part time studies (5 weeks)
What are the elearning system requirements?
We strongly recommend you to use Mozilla Firefox browser for the best learning experience
Minimum machine requirements 512 MB 2.1 Ghz
Internet speed 256 Kbps
Best viewed in 1280 x 768 resolution
What are the ITIL exam Proctor system requirements?
1. Operating Systems
Windows Server 2003
2. Minimum Hardware
Pentium 233 MHz (Recommended: Pentium 500MHz or greater)
64 MB RAM (Recommended: 128 MB RAM or greater)
Internet Explorer - Versions 6, 7, 8 and 9
FireFox - All Versions
Safari - All Versions
Google Chrome - All Versions
Opera - All Versions
Mozilla - All Versions.
4. Webcam and microphone in a working condition
5. Latest version of Adobe PDF Reader
6. A minimum internet speed of 2 Mbps (we strongly recommend a wired internet connection for a better performance)
Is VAT included?
No. VAT is in addition to the advertised cost
When am I eligible to apply for extra time for my exam?
Candidates can apply for extra time directly with BCS if:-
· They have a permanent or temporary disability, or
· English is not their first language.
For additional time due to a permanent or temporary adjustment, download and fill the Reasonable Adjustment Request Form [Click to Download] and mail it to firstname.lastname@example.org. The standard time extension for BCS examinations is 25% upon submission of a suitable medical certificate confirming your disability.
If English in not your first language download and fill Extra Time Request Form [Click to Download] and mail it to email@example.com. BCS reserves the right to contact you and request evidence for English not being your first language.
Candidates are advised to apply for additional time at least 3 to 5 days prior to their exam date.