ITIL® Online Training - ITIL Elearning

ITIL CBT (Computer Based Training)

The Knowledge Academy's ITIL E-Learning Management System

  • Our online elearning computer based ITIL training courses enables you to learn Anywhere at Anytime
  • Free unique Global Live Sessions that are dedicated for you to interact with our experienced tutors online 
  • Free unique Walk-in Clinics to interact face to face with tutors in one of our 45 training centres 
  • Easy to use online interface and navigation tools are available to assist you in every step of your learning experience
  • With in-built functionality like scenarios, glossaries, bookmarks and notes to help enhance your learning experience
  • Follow a built in study schedule guaranteeing success
  • Graded lesson level assessments, practice mock exams and a final exam simulator to help you check your understanding at every step of the way
  • Comprehensive online examination guidance
  • Includes a personal performance dashboard giving you a snapshot of your progress real time
  • E-Tutor tips for revision, email or online technical tutor support and discussion forums with other learners so you are never alone
  • Flexibility to take examinations in one of our 45 centres or online at home.
  • Select an E-Learning package below to start your ITIL course TODAY
  • ITIL Foundation Online Only

    £149.00

  • ITIL Foundation Online with Exam

    £274.00

  • ITIL® Foundation

    • e-learning for ITIL Foundation 
    • Course based on latest ITIL edition
    • Free 18 PMI approved PDUs
    • Free Sample Exam Papers
    • Exam Simulators
    • Global Live Tutor Sessions
    • Free Walk in Clinics
    Book Now:£149.00Enquire about this course
  • ITIL Foundation Online

    • e-learning for ITIL Foundation
    • Course based on latest ITIL edition
    • ITIL Foundation exam
    • Take your exam online from the comfort of your home
    • ITIL Exam Proctor provided Free of Charge
    • Free 18 PMI approved PDUs
    • Free Sample Exam Papers
    • Exam Simulators
    • Global Live Tutor Sessions
    • Free Walk in Clinics
    Book Now:£274.00Enquire about this course

The Knowledge Academy ITIL elearning programmes are unrivalled within the industry. They include features and significant enhancements to the way online learning is achieved. ITIL is a globally recognised qualification which is essential to keep you ahead of the competition, The Knowledge Academy provide you with two unrivalled additional unique opportunities to enhance your learning experience by such as:

  • Participating in Global Live Sessions with ITIL subject matter experts who will support you with examination preparation and guidance (see FAQs for further information)
  • Invitation to attend Free Walk in Clinics in which you are able to meet our subject matter experts face to face to discuss progression (see FAQs for further information)

This way you benefit from the best of both worlds and also included as standard in each online package are:-

ITIL Foundation Online

  • e-learning for ITIL Foundation 
  • Course based on latest ITIL edition
  • Free 18 PMI approved PDUs
  • Free Sample Exam Papers
  • Exam Simulators
  • Global Live Tutor Sessions
  • Free Walk in Clinics

ITIL Foundation Online with Exam

  • e-learning for ITIL Foundation
  • Course based on latest ITIL edition
  • ITIL Foundation exam
  • Take your exam online from the comfort of your home
  • ITIL Exam Proctor provided Free of Charge
  • Free 18 PMI approved PDUs
  • Free Sample Exam Papers
  • Exam Simulators
  • Global Live Tutor Sessions
  • Free Walk in Clinics

Select an E-Learning package above to start your ITIL course TODAY

If your elearning package includes the exam, then this section will help you understand the various ways of booking your examination depending on availability and location. If you have not purchased the exam with the package and wish to do so, please contact us on support@theknowledgeacademy.com.

1. Take Exam at home

You can take up your final certification exams at the comfort of your home using the ProctorU technology that is available 24/7. All what you require is a system that meets the following technical specifications:-

http://www.proctoru.com/tech.php

When you are ready to take the exam, mail us on support@theknowledgeacademy.com and provide us a date and time to book your exam. We just require a 10 days’ notice from the date you plan to take your exam.

2. Take Exam at The Knowledge Academy Training Center

You can take your exam at one of The Knowledge Academy’s 45 UK based training centres by contacting us on support@theknowledgeacademy.com or giving us a call on 01344203999. Unfortunately, this feature is exclusive only to the training centers in UK. Please note we require 7 working days’ notice to schedule your exam for you.

PLEASE NOTE - All examinations are valid for 12 months from date of purchase.   

Remotely Proctored Exams

Remote Proctor technology gives you the freedom to take your web-based exam at a time and location convenient to you. It saves you the hassle of travelling to exam centers and gives you the opportunity to fit your exam to your own time schedule. With the Knowledge Academy, the costs for remote exams are included when you purchase an online training package with exams. Remote Proctor exams are conducted and monitored directly by BCS and are offered through a live proctoring service called ProctorU.

To be successfully proctored by ProctorU, you will need the following:-

 

Minimum

Recommended

Web Camera

640 x 480 resolution

1280 x 720 resolution

Microphone

Yes, a functional one

N/A

PC Users

Windows XP

Windows 7

Mac Users

Mac OS X or higher

Mac OS X 10.7 Lion

Internet Download Speed

0.768 Mbps

1.5 Mbps

Internet Upload Speed

0.348 Mbps

1.5 Mbps

RAM

1024 MB

2 GB

Once you are ready to take the exam, mail us a date and time on support@theknowledgeacademy.com leaving a minimum of 10 working days from the date you wish to take the exam. The Knowledge Academy would book your online exam with BCS following which you will receive a mail from BCS carrying your login credentials for the exam, instructions on how to set up your system for the exam and contact details for technical support.

PLEASE NOTE - All examinations are valid for 12 months from date of purchase including those that are included within an e-learning package.

System Requirements
This section will help you understand if your computer and internet are compatible to run the online training course (on our eLearning platform) and get your final certification exam proctored with ProctorU.

 

Minimum

Recommended

Web Camera

640 x 480 resolution

1280 x 720 resolution

Microphone

Yes, a functional one

N/A

PC Users

Windows XP

Windows 7

Mac Users

Mac OS X or higher

Mac OS X 10.7 Lion

Internet Download Speed

0.768 Mbps

1.5 Mbps

Internet Upload Speed

0.348 Mbps

1.5 Mbps

RAM

1024 MB

2 GB

Screen Resolution

1280 X 768 resolution

1280 X 768 resolution

Browser

Internet Explorer 9.0 onwards

 

Google Chrome

 

Mozilla Firefox

Google Chrome

Safari

Adobe Player

 

Adobe Flash
Adobe Shockwave

 

 

  • Are your ITIL online elearning courses accredited?
    Yes, our ITIL online elearning courses are fully accredited by APMG, the examning body.

    Who are The Knowledge Academy?
    We are the number one Globally Accredited Training Organisation (ATO) for ITIL and is internationally recognised project management methodology. More candidates have passed ITIL exams with The Knowledge Academy than any other training provider globally*

    Are examinations included?
    Yes if you purchase the ITIL Foundation Online with Exam package. If you purchase the ITIL Foundtion Online Only package only then you will have to source the ITIL Foundation Exam additionally

    How soon do I receive my confirmation details?
    Once payment has been made you will receive two emails
    1) Confirmation of payment 
    2) A welcome mail which includes your login details and all the other essential details you need to know before logging into The Knowledge Academy's Learning Management System (LMS). You could learning within minutes.

    What is a Global Live Session?
    The primary purpose of the GLS (Global Live Session) is to bridge the gap between classroom training and online self-learning.  It aims to provide you with an opportunity to interact with the tutors through an online webinar platform. The live sessions would be conducted for about an hour and would be divided into two sessions of about half an hour each. In the first session, the tutor would cover important elements in the syllabus and provide references to the manual and examination tips. The second session is allocated for you to ask any questions related to the syllabus and examination.

    What is the Walk in Clinic?
    The Free Walk in Clinic provides you an opportunity to meet our highly qualified trainers, face to face, at one of our training centres. You can put together all your questions related to the subject and use this session to discuss them with the tutor. Due to high demand and volumes, the Walk-in Clinic sessions are required to be booked in advance. Please contact us on 01344 203999 to book your session if based within the United Kingdom or +61 1800 150644 if based within Australia . For schedules and location, check the Events Calendar on your eLearning platformp>

    Where are your Walk in Clinics located?
    Currently the Walk in Clinics are based in the United Kingdom and Australia

    Am I able to extend the validity period duration?
    Extensions can be granted upon request so please contact enquiries@theknowledgeacademy.com  to obtain an extension quotation

    What is your course based on?
    The ITIL elearning programme is an interactive course built around a case study which is to help you understand the core objectives of the ITIL methodology.

    How do I book my exam?
    After you have confirmed your elearning course, contact The Knowledge Academy at support@theknowledgeacademy.com to book your exam which can be taken at:

    • One of The Knowledge Academy’s 45 UK based training venues
    • At a location convenient to you if you are outside of the UK
    • Within the comfort of your own home via ProctorU

    What countries can I take my exam in?
    The examination can be taken globally. Please contact The Knowledge Academy at support@theknowledgeacademy.com to discuss the most convenient location for you

    How long is the exam valid for?
    All e-learning examinations are valid for 12 months from date of purchase.

    Are sample examination papers included?
    Yes, we include sample examination papers for all of our elearning courses?

    Can I access the material anywhere in the world?
    Yes. Once you have made payment you will be sent an email containing your login details. 

    Can I take the course via CD or DVD?
    There is no requirement to take the course via CD or DVD as the Learning Management System provides you with content that is constantly updated and has significantly more features which are updated in real time.

    What is the access period for my elearning course?
    The delegate is given a standard access duration of 90 days from the first day of login

    What is duration of my elearning course?
    Total Learning Hours (12.5). Full time studies (5 days) Part time studies (5 weeks)

    What are the elearning system requirements?
    We strongly recommend you to use Mozilla Firefox browser for the best learning experience
    Minimum machine requirements 512 MB 2.1 Ghz
    Internet speed 256 Kbps
    Best viewed in 1280 x 768 resolution

    What are the ITIL exam Proctor system requirements?

    1. Operating Systems

    • Windows 2000
    • Windows XP
    • Windows Server 2003
    • Windows Vista
    • Windows 7

    2. Minimum Hardware

    • Pentium 233 MHz (Recommended: Pentium 500MHz or greater)
    • 64 MB RAM (Recommended: 128 MB RAM or greater)

    3. Browser

    • Internet Explorer - Versions 6, 7, 8 and 9
    • FireFox - All Versions
    • Safari - All Versions
    • Google Chrome - All Versions
    • Opera - All Versions
    • Mozilla - All Versions.

    4. Webcam and microphone in a working condition

    5. Latest version of Adobe PDF Reader

    6. A minimum internet speed of 2 Mbps (we strongly recommend a wired internet connection for a better performance)

    Is VAT included?
    No. VAT is in addition to the advertised cost

    *source - APMG. ITIL Examination statistics June 2011 to December 2011

  • “With a busy schedule and no opportunity to attend a classroom course, I opted for this online course and it was extremely comprehensive and the tutors were superb” 
  • “The Knowledge Academy’s Online ITIL course was easy to use and with the regular tutor interactions thrown in, it was extremely effective.” 
  • “I would recommend this online course to anyone looking to gain the ITIL qualification quickly with expert support through the walk-in clinics it a perfect combination”