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PA and Secretarial Training courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Minute Taking Training Course Outline

This Minute Taking course covers the following topics:

The Role of a Minute Taker

  • What is a Minute Taker?
  • Problems and Solutions
  • The Skills of a Minute Taker
  • Meeting Agreements

Minutes Styles

  • Choosing a Style
  • Formal Minutes
  • Action Minutes
  • Informal Minutes
  • Recording Motions and Resolutions
  • What to Record

Techniques for Preparing Minutes

  • Writing Minutes
  • Editing Minutes

Interactive Meetings

  • Taking Minutes in an Interactive Meeting
  • The Role of the Facilitator in an Interactive Meeting
  • Members more able to Participate
  • The Role of the Minute Taker at an Interactive Meeting
  • The Minute Book

Developing your Minute Taking Skills

  • Appearances
  • A Personal Action Plan

Listening Skills

  • Active Listening
  • Repercussions of Poor Listening
  • Non-verbal Communication Skills
  • Paralinguistic
  • Background Interference
  • Surrounding Interferences
  • Misunderstandings, Misconceptions and Poor Judgement
  • Judgemental Interference
  • Avoid Misunderstanding

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Who should attend this Minute Taking Training Course?

This course is suited to any individual who is required to take notes or minutes at meetings. There are a variety of people who may benefit from attending Minute Taking training. Specific professional roles may include:

  • Secretaries
  • PAs
  • Administrative Assistants

Prerequisites

There are no pre-requisites for this course.

Minute Taking Course Training Overview

This course educates candidates on the responsibilities of a minute taker and to recognise the importance of taking factually accurate minutes.

It is possible for a number of issues to arise when taking minutes, hence, this course covers how to overcome any problems. Furthermore, this course will help candidates develop their own minute style that is congruent and adaptable to a variety of situations.

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What's included in this Minute Taking Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Perfect Executive Personal Assistant Training Outline

The course covers the following topics:

  • The Role of the Executive Personal Assistant
  • Maintaining your Focus
  • Working with Senior Management
  • Work Styles and Productivity
  • Communicating Effectively with your Manger
  • Representing your Manager
  • Organising Meetings and Setting Out An Agenda
  • Interpersonal Communication with Colleagues
  • A Guide to Appraisals
  • Networking Skills

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Who should attend this Personal Assistant Course?

The course is intended for anybody wishing to learn the skills needed to be an Executive Personal Assistant. This could be anybody looking to enter the profession, or those currently in the profession who wish to improve their effectiveness.

Prerequisites

There are no formal prerequisites, so anyone can attend. 

 

Perfect Executive Personal Assistant Training Overview

This 1-day course provides an understanding of how to carry out this demanding role effectively. Today’s Executive Personal Assistant must understand business strategy, keep an ear open for wider business issues and know how to operate effectively and efficiently. This 1-day course provides skills for planning, prioritising, problem solving and other activities an executive personal assistant would be expected to carry out in their day to day role.

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What's included in this Personal Assistant Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Touch Typing Outline

You will cover the main aspects of Touch Typing Training including:

  • Developing keyboard skills
  • Memorising where numbers and letters are on the keyboard
  • Increasing typing speed
  • Touch typing tests
  • How to touch type accurately

Touch Typing Learning Outcome

  • Learn how touch typing skills can benefit you
  • Learn how to have confidence using the system and understand Touch Typing
  • Learn how to use the information about the course

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Who should attend this Touch Typing Training?

This course is designed for individuals looking to enhance their touch typing skills.

Prerequisites

There are no qualification-based or experiential prerequisites prior to undertaking this course.

Touch Typing Course Overview

This Touch Typing course is designed to elevate an individual’s ability to type accurately and quickly - a skill that is sought-after in the workplace and is becoming more and more of a presumed possession of all employees. This course delineates different methods of memorising the position of numbers, letters, and symbols to ensure that individuals are able to type efficiently and more productively.

The course will enable candidates to develop their words per minute (WPM) rate - a figure that is often required on job applications as a test of proficiency, consequentially enhancing employability prospects within writing and administration roles.

Given the practical nature of the activity itself, this touch typing course is very proactive to ensure that candidates learn how to apply their acquired knowledge and skills.

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What's included in this Touch Typing Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Shorthand Training Outline

Shorthand Training will cover the following content:

  • Application of Principles and Rules
  • Numbers
  • Use of Each Letter of the Alphabet & Word Beginnings/Endings
  • Days of the Week, Months of the Year
  • Brief Form Abbreviations & Blends
  • Gerund, Plural Forms, and Punctuation 
  • Special Outlines, Distinguishing Outlines, and Grouping
  • Transcription Practice

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Who should attend this Shorthand Training Course?

This course is designed for individuals who have little or no experience with Shorthand and would like to develop their Shorthand speed. This course would be especially useful for secretaries and office administrators.

Prerequisites

There are no prerequisites for enrolling on this Shorthand Training course.

Shorthand Training Overview

This 1 day Shorthand Training course aims to provide new and existing Shorthand users who would like to increase their speed in order to record information accurately and quickly. This course will focus on specific and different types of abbreviations, word beginnings and endings, and putting abbreviations into sentences and paragraphs. Delegates will also have the opportunity to practise these skills throughout the training course.

This training comes under the topic of PA and Secretarial Training, which encompasses a range of specific courses that provide delegates with the necessary skills and understanding.

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What's included in this Shorthand Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Reception Skills Training Outline

Reception Skills will cover the following topics:

  • Dealing With and Recognising Different Types of Callers
  • Understanding the Role of a Receptionist
  • The Importance of First Impressions
  • Projecting a Professional Image
  • Successful Questioning Techniques (Extracting the Right Information)
  • Maintaining a Positive Attitude
  • Building Rapport Techniques
  • Effective Listening Skills
  • Dealing with Cold Callers
  • Tone, Pitch, and Pace
  • Dealing with Difficult Callers, Remaining Calm and Professional

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Who should attend this Reception Skills course?

Reception Skills training is recommended for Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Team Managers, and Senior Managers.

Prerequisites

There are no prerequisites for this Reception Skills training course, hence anyone can attend. 

Reception Skills Training Overview

This Reception Skills training course explores what makes a good reception service. The reception is important because it is responsible for providing the first impression of a business, and is the point of contact with clients. As receptionists are the friendly faces that deal with customers, they must conduct themselves professionally at all times. Delegates will learn techniques that will enable them to remain calm under pressure, and how to handle challenging situations with confidence. They will also develop fundamental communication skills, telephone operation skills, and customer service skills. The importance of their role within public relations will be emphasised, and they will gain an understanding of how to enhance their existing skills to make them better reception workers. 

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What's included in this Reception Skills Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Administrative Assistant Masterclass Course Outline

Module 1: Introduction

  • Introduction to Administrative Assistant
  • Personal Best and Professional Best
  • Improving Your Assertiveness
  • Self-Management
  • Time Management and To-Do Lists
  • Telephone Etiquette
  • Working Along with Difficult People
  • Listening and Asking Questions
  • Learning to Say No
  • Taking Care of Company Property
  • Good Organisational System
  • Set up a Filing System and Virtual Environment
  • Setting and Managing Information
  • Eisenhower Principle
  • Create Routines and Stopping Procrastination

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools

Module 3: Business Etiquette

  • Fear of Embarrassment
  • The Handshake
  • Business Card Etiquette
  • The Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining
  • Telephone and Meetings Etiquette
  • Netiquette: Do not Send and Offend

Module 4: Management of time in a smart way

  • Plan Your Day Right
  • Outline Your Day
  • Your High and Your Low
  • The Truth About Multitasking
  • Time Management Tools
  • Pomodoro Technique
  • Automate Your Tasks, Email and Social

Module 5: Business Writing and Note-Taking System

  • Why Write?
  • The Three Cs
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • More on Paragraphs
  • Readability
  • Practical Language and Punctuation
  • Writing Business Letters and its parts
  • Managing Specific Requests
  • Reports and Writing Proposals
  • Spelling and Proofreading
  • Referencing
  • Note Taking Methods
  • Asana and Evernote
  • Audio Players
  • Editing and Revising Notes

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Customising the Worksheets
  • Sorting
  • Conditional Formatting
  • Duplicates
  • Extracting the information needed by you
  • Combining and Filtering

Module 7: Dealing with difficult people

  • Reciprocal Relationships
  • The Agreement Frame
  • The Ten Commandments
  • Preventing Problems & Changing Yourself
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Managing Anger
  • De-stress: Options helping you to keep calm

Module 8: The Minute Taker’s Workshop

  • The Role of Minute Taker
  • The Skills of a Minute Taker
  • Meeting Agreements
  • Minutes Styles
  • Techniques for Preparing Minutes
  • Writing and Editing Minutes
  • Taking Minutes in Interactive Meeting
  • The Minute Book

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Prerequisites

In this training, there are no formal prerequisites.

Audience

This Administrative Assistant Training is ideal for:

  • Medical Assistants
  • Executive assistants
  • Administrative Assistants
  • Business Professionals
  • Project Assistants
  • Anyone who is interested in being an Administrative Professional

Administrative Assistant Masterclass​ Course Overview

Administrative assistants are an essential part of daily operations in most of the organisations. Their main aim is to organise files, schedule appointments, prepare documents, and assist other staff. The administrative assistant position helps the delegates to make a career in operations and project management.

Becoming good administrative assistant is gaining trust which begins with showing up reliably, being there to help always when someone needs you, as the primary responsibility of the Administrative Assistant is to control the chaos in the office, and not itself becoming a part of it.

This Administrative Assistant Masterclass course will cover the following topics:

  • To-Do Lists and Time Management
  • Telephone Etiquette
  • Working with Difficult People
  • Listening and Asking Questions
  • Learn to Say No
  • The Skill of Making Small Talk
  • Making that Great First Impression
  • Business Dining
  • Demonstration of Business Dining and many more.

At the end of this training, delegates will also improve their productivity skills as well as time management skills.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Data Entry Masterclass​ Course Outline

Module 1: Introduction to Data Entry

  • Define Data Entry
  • How to Become a Data Entry Professional

Module 2: MS-Word

  • MS- Word Window Elements
  • File Management
  • Using the Interface
  • Editing Text
  • Viewing Options
  • Insertion Options
  • Formatting Document

Module 3: MS-Excel

  • Worksheet Basics
  • File Management
  • Working with Workbooks
  • Menus and Toolbars
  • Editing Data
  • AutoFill
  • Viewing Options
  • Formatting Cells

Module 4: Windows

  • Windows Basics
  • The User Interface
  • Windows Accessories

Module 5: Data Entry Project Examples

  • File Conversion from Image to Excel - Job Example
  • Data Entry - Collect Specified Information from a Website
  • Data Entry from Website

Module 6: Upwork and Freelancing

  • Get Started with Upwork
  • Apply and Don't Apply Project Information
  • How to Become Successful on Freelancing

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Prerequisites

In this training, there are no formal prerequisites. However, a computer with an internet connection is a basic requirement.

Audience

This Data Entry course is ideal for all types of people who are interested in becoming a freelancer and providing Data Entry services to their future clients. But it is much more beneficial for:

  • Individuals who are interested to learn about Data Entry.
  • Individuals who are interested in becoming a Data Entry Professional.

Data Entry Masterclass​ Course Overview

Data Entry can be described as the process of entering data/information into the computer system by using devices like a keyboard, scanner, disk, and voice. In other words, data entry is the work of entering a specific type of data into a computer or any other electronic device using specific software. This work is executed by experienced data entry operators who have complete knowledge regarding data entry.

This 1-day Data Entry course will help you to become a data entry professional and learn about Data Entry project types available on several freelance marketplaces, such as - Upwork, Fiverr, Freelancer.com, Peopleperhour etc. Delegates will learn about Data Entry from a well experienced, successful, top-rated Data Entry Professionals.

It will also allow delegates to get a clear understanding of:

  • The types of Data Entry jobs available in freelance marketplaces.
  • Basics required for Data Entry
  • How to get success on Upwork and Freelancing?

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Office Manager Masterclass​​ Course Outline

Module 1: Become an Office Manager

  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Course
  • Ten Commandments of Positive Relationships
  • Self-Awareness affects Your Self-Image
  • Communication and Barriers
  • Asking Good Questions
  • Listening Skills
  • Body Language and Frame of Reference
  • Johari Windows
  • Five Approaches to Relationship
  • Self-attitude and Persuasion
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Tools to Fight Procrastination
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation
  • Discipline is the Key to Stay Organised

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation
  • Steps to Delegation
  • When, How and What to Delegate?
  • Choosing the Right Person
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

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Prerequisites

In this training, there are no formal prerequisites.

Audience

This Office Manager course is ideal for everyone, and it is much more beneficial for:

  • Clerks, Admin Assistants, PAs
  • Secretaries, Customer Support

Office Manager Masterclass​​ Course Overview

An office manager is a person who is responsible for organising all of the administrative activities that helps in the smooth working of an office. They need to be skilled at supervising other staff fairly and consistently. An office manager acts as the supervisor for administrative support staff.

This 1-day Office Manager course allows delegates to become office managers who are employed across the board in the public, private, and charity sectors. In brief, they are employed by any organisation that runs an office, from small businesses to public bodies and multinational corporations.

At the end of this training, delegates will be able to work with different personalities and improve their time management skills. Also, they will be able to understand their responsibilities.

Responsibilities typically include:

  • Typing and dealing with correspondence, complaints and queries
  • Preparing letters, presentations, and reports
  • Supervising and monitoring the work of secretarial, clerical and administrative staff
  • Organising induction programmes for new employees
  • Ensuring that health and safety policies are up to date
  • Attending meetings with senior management

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Office Skills Masterclass Course Outline

Module 1: Introduction

  • Some Basic Elements and Definitions
  • Basic Computer Literacy

Module 2: Front Desk and Other Skills

  • Reception Manning
  • EPABX Skills
  • Office Stationery and Supplies
  • Critical Thinking Skills
  • Quick-Learning Skills

Module 3: Office Automation Skills

  • EPABX
  • Fax Machine
  • Photocopiers
  • Computers
  • Scanners
  • Printers
  • Equipment Repairs and Maintenance

Module 4: Basic Administration Skills

  • Organising Meetings
  • Strategic Planning and Scheduling Skills
  • Time-Management Skills
  • Verbal and Written Communication Skills

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Prerequisites

In this training, there are no formal prerequisites.

Audience

This Office Skills courseware is suitable for anyone who is looking for their first job and wants to work in an office environment.

Office Skills Masterclass​ Course Overview

Office skills can be considered as the basic administrative skills that assist an office to operate smoothly. Employers usually expect from administrators to have experience or knowledge of necessary office skills before they recruit them. So, they can have abilities that allow them to schedule appointments, greet customers, make sure the proper functioning of the office and facilitate employees with office resources.

With the help of these skills, office administrators can be good at meeting and anticipating supervisor or employee needs. They can also make any visitors feel welcomed by providing a friendly presence and keeping a well-maintained office.

This office skills course covers a wide variety of topics that will help delegates to perform effectively as an office worker, manager or supervisor. This course has been developed to assist delegates to gain essential skills for working in an office. Also, it is flexible courseware that is designed to assist them in gaining work-ready office skills.

This 1-day course aims at those who are new to work in an office. The training is extremely thorough and should generate rapid improvement in productivity for everyone. This Office Skills Masterclass basically focuses on the following areas:

  • Basic computer literacy skills
  • Organisational skills
  • Strategic planning and scheduling skills
  • Time-management skills
  • Verbal and written communication skills
  • Critical thinking skills
  • Quick-learning skills
  • Detail-oriented
  • Developing effective communication skills

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Secretarial Masterclass​ Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • The Changing Role of the Secretary

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Correct Use of Situations
  • Business Correspondence Skills
  • English and Writing
  • IT Tips and Tricks
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates and Your Manager

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Prerequisites

In this Secretarial Masterclass training, there are no formal prerequisites.

Audience

This courseware is mainly designed for:

  • Senior Secretaries
  • Executive Secretaries
  • Personal Assistants to Top-Level Management

Secretarial Masterclass​ Course Overview

A secretary is an integral part of a management team and demands skills similar to the senior staff of an organisation. A secretary can be the person who is in charge of the company and often the first point of contact for business. So, they need to show a professional image in front of the visitors.

This Secretarial Masterclass course is designed to develop the skills of the Office Secretary. This outline is up to date as well as pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area.

This training will prepare delegates for roles in small or large organisations in all industry sectors and provides essential skills required for being an office secretary such as excellent office skills, accurate filing, dealing with people, communication skills and many more.

This training will also cover various concepts, such as:

  • Event planning and management
  • Personal effectiveness and time management
  • Management appreciation
  • Presentations: preparation and impactful delivery
  • IT tips and tricks
  • Presentations using PowerPoint

At the end of this training, delegates will understand the basic concepts of office organisation, Business Correspondence Skills, Personal effectiveness and time management. Delegates will gain knowledge of different IT tips and tricks.

The Knowledge Academy’s Secretarial Masterclass course will provide an understanding of necessary office procedures and will help in developing the required skills to be a professional secretary.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Teeline Shorthand Masterclass​ Course Outline

Module 1: Introduction

  • Overview of Teeline Shorthand
  • Teeline Shorthand Theory

Module 2: Teeline Alphabets

  • Alphabet from A to M
  • Alphabet from N to Z

Module 3: Teeline Letters

  • Join Letters
  • T, D and F
  • Punctuation Marks
  • Joining S
  • Soft C

Module 4: Teeline Words

  • Downward and Upward Short L
  • Use of L
  • Common Word Outlines
  • Writing Outlines for Words Beginning WH
  • Words Ending with –TION

Module 5: Teeline Grammar

  • Use of Vowels
  • Vocabulary Using Vowels
  • Simple Word Groupings
  • Outlines to Represent Double Vowels
  • Vowel Indicators for Word Endings

Module 6: Teeline Timing

  • Teeline Outlines for Figures and Dates
  • Days of The Week
  • Months of The Year

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Prerequisites

In this Teeline Shorthand Masterclass training, there are no formal prerequisites.

Audience

This Teeline Shorthand Masterclass training is designed for those who wish to become a personal assistant or secretary in an organisation. This course is also beneficial for journalists.

Teeline Shorthand Masterclass​ Course Overview

Shorthand is a method to take notes quickly by hand. Teeline is the simplest and easiest shorthand system to study. This shorthand method provides the basics and the theory through which delegates can increase their writing speed up to 120wpm, by practice. In areas of administration and journalism, Shorthand remains an essential and necessary skill, and Teeline is the easiest shorthand system to learn.

In this 1-day training, delegates will gain knowledge of how to write words, letters and sentences with the speed of 120wpm, through practice. Delegates will also understand the basic concepts of Teeline Shorthand theory.

This training will cover various concepts, such as:

  • Working with Teeline alphabet
  • How to utilise the shortcuts and techniques of speed building?
  • Form words and sentences, groupings and outlines
  • Working with Teeline grammar

At the end of this training, delegates will also understand the basic concepts of writing all the alphabets. Delegates will attain knowledge of how to write different types of words such as downward and upward short L, punctuation marks and outlines to represent double vowels.

The Knowledge Academy’s Teeline Shorthand Masterclass course provides an understanding of Teeline outlines for figures and dates such as days of a week and months of a year.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 646-687-6780 or Inquire.

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Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
The Knowledge Academy is the Leading global training provider in the world for PA and Secretarial Training.
The price for PA and Secretarial Training certification in the United States starts from $595.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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