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ITIL Training - ITIL Foundation - ITIL Certification

  • ITIL is a Globally Recognised qualification for effective IT Service Management
  • Understand the Key ITIL Principles, Models & Terminology
  • The training course is fully accredited by BCS and based on latest version of ITIL
  • ITIL Training OFFICIAL 3 DAY course in luxury nationwide venues
  • Includes OFFICIAL 3 DAY training course material, exams and certificates
  • Courses delivered by Experienced World Class ITIL Training instructors
  • Earning potential with ITIL qualification  between $50kk to $90k *
  • Book Online or Call + 1-866 272 8822 to speak to an ITIL Training advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
ITIL® Foundation 02/08/2016 Philadelphia
2 days $1995$1175 Book nowEnquire
ITIL® Foundation 02/08/2016 3 places left New York
2 days $1995$949 Book nowEnquire
ITIL® Foundation 02/08/2016 San Francisco
2 days $1995$1175 Book nowEnquire
ITIL® Foundation 02/08/2016 Denver
2 days $1995$1275 Book nowEnquire
ITIL® Foundation 02/08/2016 San Diego
2 days $1695$1175 Book nowEnquire
ITIL® Foundation 02/16/2016 3 places left Chicago
2 days $1995$1175 Book nowEnquire
ITIL® Foundation 02/16/2016 Colorado Springs
2 days $1995$1449 Book nowEnquire
ITIL® Foundation 02/16/2016 Detroit
2 days $1695$1175 Book nowEnquire
ITIL® Foundation 02/16/2016 Los Angeles
2 days $1249$995 Book nowEnquire
ITIL® Foundation 02/18/2016 Sacramento
2 days $1995$1779 Book nowEnquire
ITIL® Foundation 02/18/2016 Austin
2 days $1995$1089 Book nowEnquire
ITIL® Foundation 02/22/2016 San Jose
2 days $1995$1089 Book nowEnquire
ITIL® Foundation 02/22/2016 Phoenix
2 days $1995$1089 Book nowEnquire
ITIL® Foundation 02/22/2016 Bellevue
2 days $1995 Book nowEnquire
ITIL® Foundation 02/22/2016 Seattle
2 days $1695$1175 Book nowEnquire
ITIL® Foundation 02/22/2016 3 places left Dallas
2 days $1695$1175 Book nowEnquire
ITIL® Foundation 02/22/2016 3 places left Washington D.C.
2 days $1995$995 Book nowEnquire
ITIL® Foundation 02/29/2016 San Antonio
2 days $1995$1899 Book nowEnquire
ITIL® Foundation 02/29/2016 Sacramento
2 days $1995$1779 Book nowEnquire
ITIL® Foundation 02/29/2016 Portland
2 days $1995$1179 Book nowEnquire

Course Information (Top) | View Dates & Pricing


The Knowledge Academy


This ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.


This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL
  • The exam is on the last day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day-to-day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you  comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community you can get involved and do your bit to make IT good for society.

  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

What's Included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

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Happy Customers

I would recommend this course to anyone who wants to succeed in their career.
The trainer prepared us well for the ITIL exam and taught us how to use the methodology in the workplace well.
The ITIL Certification was hard work but worth every minute. It changed my career.
I found the course well prepared and designed. The workbook had everything I needed in it and it made it easy to take the necessary materials around with me. Our course leader knew his subject well and I thought he did the best job possible of making a very dry subject interesting.
Attending training courses is never an easy decision, particularly for a demanding course, but the open and friendly atmosphere at The Knowledge Academy led to a good experience.
The coach was a clear expert in his field- we had lots of live examples to demonstrate the concepts that were taught.
I thought the course was great. Professionally ran and the tutor was brilliant. Very patient and really knew his stuff.
I found the training and the trainer excellent. It was an intensive course with a lot to take in, but they way the trainer taught, you really understood the principles and themes etc. I would definitely recommend them and would not hesitate to sit another course through them.
Well organised, useful, affordable
Excellent trainer, able to explain process in simple terms concentrating not only on what's important for exam but how it can be applied to real world.
Great training
Intense but thoroughly interesting and well worth the time and money.
I really enjoyed taking the ITIL Foundation training course due to the structure and organisation of the course, along with the interesting course materials.
Really positive experience; I would recommend anyone to use The Knowledge Academy.

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