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ITIL® 4 Foundation

Key points about this course


Duration: 2 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

PDU's Awarded: 18

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  • Fast Track Route to a career in IT Service Management 
  • ITIL® 4 Foundation Training includes official course materials & ITIL® exam.
  • Our ITIL® 4 Foundation course is accredited by PeopleCert on behalf of AXELOS

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Course Information

ITIL® 4 Foundation Training Course Overview

ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management and offers a renewed focus on value-driven practices and the optimisation of IT Services. This course is designed as an introduction that will enable delegates to address new service management challenges and utilise the potential of modern technology. By undertaking this course, you will gain the knowledge to navigate your way through the constant changes in the current technological era, which is affecting businesses across all industries. Due to the speed of these developments, ITIL® is becoming more and more valuable and desirable as a best-practice, and is vital to support faster quality and value-driven delivery. With a wide-ranging understanding of the framework, you will be able to better manage resources and optimise product or service delivery in your role.

This ITIL® 4 Foundation training course is suitable for anyone involved in provision, support, or delivery of IT services and there are no required pre-requisites to take this course.  Our ITIL® 4 foundation course will ensure you are fully equipped to pass the exam and provides a more general view of establishing an IT Service Management System and aligning it to business strategy.  You will be taught from courseware that has been accredited by PeopleCert on behalf of Axelos through practical exercises, aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain. Towards the end of the course, Service Management Practices are a focus, giving guidance on the end-to-end process of applying ITIL® practices to all areas of management.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation Training Course Outline

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The modules covered on this course and the topics they will include:

Introduction

  • The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
  • The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
  • An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

  • The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
  • The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups
  • The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

  • An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
  • Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations

The ITIL® Service Value System

  • An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
  • The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
  • A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL® Guiding Principles

  • The seven core principles that determine how ITIL® operates
  • An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

  • An operating model for service creation, delivery, and continual improvement
  • The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
  • The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

  • Management practices are organisational resources designed to accomplish specific objectives
  • An overview of the four categories of organisational resources
  • Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

  • An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
  • Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
  • The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

  • Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
  • Infrastructure and Platform Management enables the further monitoring of technology solutions
  • Software Development and Management ensures that applications meet internal and external stakeholder needs

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL® 4 Foundation Training Course?

This ITIL® 4 Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  

ITIL® 4 Foundation Prerequisites

There are no formal prerequisites for ITIL® 4 Foundation, therefore anyone can attend. 

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes 2-3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and an Official ITIL® 4 Foundation Exam.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.

What's included in this ITIL® 4 Foundation Training Course?

The following is included in this ITIL® 4 Foundation Training Course:

  • The ITIL® 4 Foundation Examination
  • Exam Pass Guarantee
  • The Knowledge Academy ITIL® 4 Foundation Manual
  • 18 PDUs
  • Certificate
  • Experienced ITIL® instructor
  • Refreshments 

ITIL® 4 Foundation Exam

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • 40 questions
  • Multiple choice 
  • Duration of 60 minutes
  • Pass mark of 65% or 26/40
  • Closed book

*After completing 2 days of classroom training, the exam is flexible and to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

 

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Key points about this course


Duration: 2 Days*

Pre-course Reading: 2-5 Hours

Accredited: Yes

PDU's Awarded: 18


Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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