ITIL® 4 Foundation Certification in Raleigh

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ITIL® 4 Foundation Certification Course

Raleigh

Through the ITIL® 4 Foundation Certification Course in Raleigh, learners discover how modern service management works within the Service Value System and core ITIL practices. The course explains guiding principles, value chains, and digital delivery essentials. Build a solid foundation for IT service support with this course.

Elevate your IT service management proficiency
Gain essential skills to align IT services with business needs
Master the latest in IT service management with the ITIL 4 Foundation Certification

Dates & Prices

ITIL® 4 Foundation Certification Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Foundation Certification Course Outline

Module 1: Introduction

What is ITIL®?
ITIL® 4 Certification Journey
Course Objectives
About the Course

Module 2: Key Concepts of Service Management

Concept of Value
- What Do We Mean by Value?
- Definition of Value
- What is an Organization?
- How is Value Created Between Organizations?
- Service Relationships
- Providers and Consumers Co-Create Value
Stakeholder and Service Consumer Roles
- Stakeholders
- Service Provider Organizations
- Service Consumer Organizations
- Other Stakeholders
- How is Value Created?
- Service Consumer Roles
- Activity
Service Offerings
- What is a Product?
- What is a Service?
- What is a Service Offering?
Creating Value with Services
- Value Co-Creation
- Service Provider
- What are Service Consumers?
- What are Products and Services?
- Definitions
- What are Service Relationships?
- What is the Meaning of Service Provision?
- What is Service Consumption?
- Service Relationship Management
- How Organizations Co-Create Value?
- Service Relationship Model
- Value, Outcomes, Costs, and Risk
- Definitions
- What Can Be Described as Utility and Warranty?
- Review and Reflect
- Quiz

Module 3: Key Concepts of ITIL® 4

Four Dimensions of Service Management
- Holistic Approach to Service Management
- Four Dimensions of Service Management
- Organizations and People
- What the Dimension Includes?
- What is Culture, and Why is it Needed?
- What a Supportive Culture Requires?
- What to Pay Attention to?
- Organizational Complexities
- Information and Technology
- Things to Consider
- Partners and Suppliers
- Organizations and their Partners and Suppliers
- Forms of Cooperation
- What Goes into Supplier Strategy?
- What is a Value Stream?
- Value Streams and Processes
- Questions to create, deliver and improve
Activity
ITIL® Service Value System
- ITIL® SVS
- ITIL® SVS Inputs
- Governance
- Challenges of Silos
- Need for Continual Improvement
- Applying the SVS
Service Value Chain
- Introduction to the ITIL® Service Value Chain
- Opportunity Vs Demand
- Converting Inputs into Outputs
- Service Value Chain, its Practices, and Value Streams
- Activities
- Review and Reflect Quiz

Module 4: Guiding Principles

Introduction to the Guiding Principles
- What is a Guiding Principle?
- Focus on Value
- How Value is Perceived?
- CX and UX
- How Would You Apply this Principle?
- Start Where You Are
- Assess Where You Are
- Role of Measurement
- Applying the Principle
- Progress Iteratively with Feedback
- Role of Feedback
- Use of Feedback Loops
- Iteration and Feedback Together
- Collaborate and Promote Visibility
- Communication and Visibility
- Key Collaboration Pairs
- Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Judging What to Keep
- Conflicting Objectives
- Applying the Principle
- Optimize and Automate
- Road to Optimization
- Using Automation
- Applying the Principle
- Activity: Case Studies
Using the Guiding Principles
- Guiding Principles in Context
- Guiding Principles Your Examples
- Principle Interaction
- Applying the Guiding Principles
- Guiding Principles: Task
- Principle Interaction
- Review and Reflect Quiz
- Extension Activity 2

Module 5: ITIL® 4 Management Practices

Purpose of the ITIL® Practices
- Management Practices
- 34 ITIL® Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Overview of Eight ITIL® Practices
- Eight Practices
- Information Security Management
- Contribution of Information Security Management to SVC
- Relationship Management
- Supplier Management
- Evaluating and Selecting Suppliers
- Contribution of Supplier Management to SVC
- IT Asset Management
- Contribution of IT Asset Management to SVC
- Service Configuration Management
- Contribution of Service Configuration Management to SVC
- Monitoring and Event Management
- Contribution of Monitoring and Event Management to SVC
- Deployment Management
- Approaches for Deployment
- Contribution of Deployment Management to SVC
- Release Management
- Contribution of Release Management to SVC
Key Management Practices – Part 1
- What is an Incident?
- Incident Management Guidance
- Incident Management Tools
- Incident Updates
- Types of Incidents
- Collaboration
- Swarming
- Third-Party Products and Services
- Incident Management Contribution to SVC
- Service Request Management
- What is a Service Request?
- Steps for Request Fulfilment
- Request Processes and Procedures
- Service Request Management Contribution to the SVC
- Methods of Fulfilling Requests
- Service Desk
- Automation
- Task: Service Desk ‘Pitch’
- Service Desk Provisions
- Service Desk Support
- Service Desk Skills
- Service Desk Contribution to the SVC
Key Management Practices – Part 2
- Problem Management
- Phases of Problem Management
- Identifying a Problem
- Problem Control
- Workaround
- Error Control
- Links to Other Practices
- Interfaces
- Problem Management Contribution to the SVC
- Continual Improvement
- Applying Continual Improvement
- Continual Improvement Model
- What is the Vision?
- Where are We Now?
- Where do We Want to Be?
- CSFs and KPIs
- How do We get There?
- Take Action
- Did we Get There?
- How do We Keep the Momentum?
- Methods to Continually Improve
- Continual Improvement Activity
- Tracking
- CI Responsibility
- Continual Improvement Contribution to the SVC
Key Management Practices – Part 3
- Service Level Management
- Activity
- Service Level Agreements
- Key requirements for SLAs
- Watermelon SLA Effect
- Customer Engagement
- Customer Feedback
- Metrics
- Service Level Management Contribution to the SVC
- Change Enablement
- Define Change
- Scope of Change Enablement
- Change Authority
- Types of Change
- Scheduling
- Change Enablement Contribution to the SVC
Review and Reflect
- Quiz
- Activities
- Course Review
- What’s Next?

Who should attend this ITIL® 4 Foundation Certification Training?

The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry in Raleigh. This ITIL® 4 Certification Training is particularly valuable for:

IT Service Desk Staff
IT Managers
IT Operations Managers
IT Project Managers
Business Analysts in IT
Service Delivery Managers
IT Architects
Quality Assurance Managers in IT
IT Service Management (ITSM) Managers

Prerequisites of the ITIL® 4 Foundation Certification

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

ITIL® 4 Foundation Certification Training Overview

The ITIL® 4 Foundation Course in Raleigh introduces the latest iteration of IT Infrastructure Library (ITIL) standards, a critical framework for managing and optimizing IT services in Raleigh. Its relevance in today’s technology-driven world is paramount, as it aligns IT service operations with broader business strategies, enhancing efficiency and productivity.

Understanding the principles of the ITIL® 4 Foundation Course is vital for IT professionals in Raleigh seeking to adapt to evolving business needs. It's particularly essential for project managers, IT service managers, and support staff. Mastering this subject ensures that IT operations contribute effectively to overall business success, enhancing customer satisfaction and business growth.

The Knowledge Academy's 2-day ITIL® 4 Foundation Course in Raleigh offers a comprehensive overview of this framework, ensuring delegates quickly grasp its key concepts and practices. This efficient training approach is designed to expedite the certification process, providing delegates in Raleigh with the skills needed to implement ITIL® standards effectively in their organizations.

Course Objectives

To introduce the core concepts and principles of the ITIL® 4 framework
To equip delegates with the skills to effectively manage IT services aligning with business goals
To prepare attendees for the ITIL® 4 Foundation Certification exam
To demonstrate the integration of ITIL® 4 with modern digital technologies
To enhance practical understanding through real-world examples and case studies

Upon completion of the ITIL® 4 Foundation Course in Raleigh, delegates will have a thorough understanding of ITIL® principles and their application in the real world. They will be well-prepared for the certification exam and possess the skills necessary to improve IT service management within their organizations, ensuring alignment with business objectives and enhancing overall efficiency.

What's included in this ITIL® 4 Foundation Certification Course?

The ITIL® 4 Foundation Examination
World-Class Training from Experienced ITIL® Instructors
ITIL® 4 Foundation Certificate
Digital Delegate Pack

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% or 26/40 Marks
Duration: 60 minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® 4 Foundation Certification Course in-house or onsite training in Raleigh? We specialise in corporate group training and bulk bookings for organisations of all sizes in Raleigh. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Raleigh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Raleigh is the capital of North Carolina, USA. It is located in Wake County and is the second largest city in the whole of the state of North Carolina. It is known as “The City of Oaks” because of how many oak trees are growing in the city. The Wake County Public School System operates most schools in Raleigh. The high schools include Leesville Road High School and Athens Drive High School. There are also magnet schools who offer International Baccalaureate programs and also a few alternative schools. Private religious schools also operate such as the An Noor Quran Academy, Jewish Academy of Wake County and Neuse Baptist Christian School. There are a large number of further education facilities in Raleigh or in close proximity. These public universities include North Carolina State University and Wake Technical Community College. There are also private universities such as Shaw University and Skema Business Schools as well as The Medical Arts School. The unemployment rate in Raleigh is at 5%. This has generally stayed the same throughout the years.

Ways to take ITIL® 4 Foundation Certification Course in Raleigh

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Certification Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 4 Foundation Certification Course in Raleigh delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 4 Foundation Certification Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Foundation Certification Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 4 Foundation Certification Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 4 Foundation Certification Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 4 Foundation Certification Course in Raleigh from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 4 Foundation Certification Course that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 4 Foundation Certification Course Schedule in Raleigh

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for ITIL® 4 Foundation Certification Course in Raleigh

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Foundation Certification Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Foundation Certification Course, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Foundation Certification in Raleigh FAQs

What is ITIL® 4?

ITIL® 4 is the latest IT Infrastructure Library framework iteration, offering a comprehensive guide for managing IT services and aligning them with business needs through adaptable practices and principles.

Why ITIL® 4 is Important?

ITIL® 4 provides a flexible, holistic framework for IT service management, aligning IT services with business needs, fostering innovation, enhancing customer satisfaction, and optimizing resource use for business value.

How is ITIL V3 different from ITIL V4?

ITIL V4 introduces a holistic approach to service management, integrating concepts from Agile, DevOps, and Lean. It focuses on value co-creation and a more flexible, adaptable framework than ITIL V3.

What are the benefits of taking this ITIL 4 Foundation Training?

The ITIL 4 Foundation Certification offers a deep understanding of IT service management frameworks, enhancing service delivery, boosting productivity, improving customer satisfaction, and providing valuable certification for IT professionals.

Are there any prerequisites for taking this ITIL 4 Foundation Certification Course?

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

What is included in this course?

In this ITIL 4 Foundation Certification Course, delegates will have a 2-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this ITIL 4 Foundation Certification?

The duration of this ITIL 4 Foundation Certification Course is 2 days.

Will I receive a certification upon completing this ITIL 4 Foundation Course?

Yes, you will receive certification upon completing this ITIL 4 Foundation Course.

What are the career opportunities available after completing this ITIL 4 Foundation Training Course?

After completing the ITIL 4 Foundation Training Course, you can pursue roles like IT Service Manager, ITIL Strategist, ITIL Specialist, and IT Operations Manager, enhancing your IT service management career prospects.

Why choose The Knowledge Academy in Raleigh over others?

The Knowledge Academy in Raleigh stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Foundation Certification.

What is the cost/training fees for ITIL® 4 Foundation Certification Course in Raleigh?

The training fees for ITIL® 4 Foundation Certification Course in Raleigh starts from $2995

Which is the best training institute/provider of ITIL® 4 Foundation Certification Course in Raleigh?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Foundation Certification Course.

What are the best ITIL® Certification Training courses in Raleigh?

Please see our ITIL® Certification Training courses available in Raleigh

Customers Reviews

Jude Jakolo

IT Operations Associate World Food Programme

The ITIL Foundation training was insightful and practical. The instructor explained concepts clearly with real-world examples, making the learning engaging. I would definitely recommend The Knowledge Academy for its excellent training quality and knowledgeable instructors.

Paul Scholz

Manager IT Government of Yukon

The trainer was excellent and made the concepts easy to understand. I now have a much better understanding of ITIL and would recommend The Knowledge Academy for its clear and well-delivered training.

Armoghan Shah

Infrastructure Manager (Problem Management) CVS Health

The training was very good and made me more knowledgeable about the process. I passed the ITIL Foundation exam and what I learned has really improved how I approach tasks and solve problems at work.

Tanya Finney

Digital Transformation Program Manager IRS

The two-day training was excellent. The instructor was engaging, made the content interesting, and helped keep me fully involved throughout. The flexibility of the course format made my learning smooth, and I would definitely recommend The Knowledge Academy for the experience.

Lynette Holden

IT Support Technician

The training was professional, easy to follow, and delivered by a knowledgeable instructor. The process was seamless, and I successfully achieved my ITIL Foundation certification. It helped me stand out more in job applications and gave me the confidence to secure a new role.

Ryan Cleverly

Geospatial Specialist Toitū Te Whenua Land Information New Zealand

The ITIL training was excellent and exceeded my expectations. The trainer was engaging, and the materials were presented clearly, which helped me feel fully prepared. I successfully achieved my ITIL Foundation certification and gained a solid foundation in service management concepts. Overall, the course offered great value for money.

Syed Furquan Alam

Data Center Operations Manager Stealth Startup

The Knowledge Academy truly stands out for its professionalism and customer focus. The trainer exceeded expectations with her interactive approach and clear explanations. This course not only helped me refresh my ITIL knowledge but also prepared me to apply these principles effectively in my work.

Ana Croitor

Very professional and very interactive.

Polonia Yanna

Considering all the concepts and the vast materials in place, he did a great job delivering it.

Klassen Craig

Knows his stuff, and is able to field questions from personal experience.

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Flexible delivery methods are available depending on your learning style.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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