ITIL® 4 Specialist: High Velocity IT Certification Course - United States

ITIL® 4 Specialist Certification: High Velocity IT Training Course Outline

Module 1: High-Velocity Nature of the Digital Enterprise & IT Demand

• Understand the Following Terms:

• Digital Organisation
• High-Velocity IT
• Digital Transformation
• IT Transformation
• Digital Product
• Digital Technology

• When the Transformation to High-Velocity IT Is Desirable and Feasible
• Five Objectives Associated with Digital Products to Achieve:

• Valuable Investments - Strategically Innovative and Effective Application of IT
• Fast Development - Quick Realisation and Delivery of IT Services and IT-Related Products
• Resilient Operations - Highly Resilient IT Services and IT-Related Products
• Co-Created Value - Effective Interactions Between Service Provider and Consumer
• Assured Conformance - to Governance, Risk and Compliance (GRC) Requirements

Module 2: Digital Product Lifecycle in Terms of the ITIL 'Operating Model'

• How High-Velocity IT Relates To:

• Four Dimensions of Service Management
• ITIL Service Value System
• Service Value Chain
• Digital Product Lifecycle

Module 3: ITIL Guiding Principles for High-Velocity IT

• Following Principles, Models, and Concepts:

• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• How to Use the Following Principles, Models, and Concepts:

• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• To Contribute To:

• Help Get Customers' Jobs Done
• Trust and Be Trusted
• Continually Raise the Bar
• Accept Ambiguity and Uncertainty
• Commit to Continual Learning

Module 4: How to Contribute to Achieving Value with Digital Products

• How the Service Provider Ensures Valuable Investments Are Achieved.
• How to Use the Following Practices to Contribute to Achieving Valuable Investments:

• Portfolio Management
• Relationship Management

• How the Service Provider Ensures Fast Development Is Achieved
• How to Use the Following Practices to Contribute to Achieving Fast Development:

• Architecture Management
• Business Analysis
• Deployment Management
• Service Validation and Testing
• Software Development and Management

• How the Service Provider Ensures Resilient Operations Are Achieved
• How to Use the Following Practices to Contribute to Achieving Resilient Operations:

• Availability Management
• Capacity and Performance Management
• Monitoring and Event Management
• Problem Management
• Service Continuity Management
• Infrastructure and Platform Management

• How the Service Provider Ensures Co-Created Value Is Achieved
• How to Use the Following Practices to Contribute to Achieving Co-Created Value:

• Relationship Management
• Service Design
• Service Desk

• How the Service Provider Ensures Assured Conformance Is Achieved
• How to Use the Following Practices to Contribute to Achieving Assured Conformance:

• Information Security Management
• Risk Management

Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals working within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

• IT Project Managers
• IT Programme Managers
• Service Managers
• Quality Assurance (QA) Managers
• Business Relationship Managers
• Business Analysts
• DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

Board yourself on a transformative journey with ITIL® 4 Specialist High Velocity IT Certification and exlore,  the ever-changing domain of high-speed IT service delivery. This course, offered by The Knowledge Academy, explores the relevance of high velocity IT in the context of ITIL® 4, fostering a deep understanding of contemporary service management practices.

This ITIL® 4 Specialist High Velocity IT Certification is designed for professionals navigating the fast-paced IT landscape, this training is essential for those aspiring to secure the ITIL® 4 Specialist High Velocity IT Certification. Aimed at IT service managers, practitioners, and leaders, it equips individuals with the skills required to master the intricacies of high-speed IT service delivery.

The Knowledge Academy 2- day ITIL® 4 Specialist: High Velocity IT Certification in the United States provides comprehensive insights into High Velocity IT, ensuring delegates acquire the expertise needed for effective implementation. This concise yet intensive course enhances decision-making, organizational agility, and overall project success in the rapidly evolving IT landscape.

ITIL® 4 Specialist: High Velocity IT Training Course Objectives

• Understand the concepts and principles of High Velocity IT
• Explore the role of ITIL® 4 Specialist in high-speed service delivery
• Learn to create a high-velocity IT organization
• Gain insights into digital transformation and its impact on IT service management
• Prepare for completion of the ITIL® 4 Specialist High Velocity IT Certification

Upon completion, delegates emerge as proficient IT service professionals, equipped to navigate the challenges of high-speed IT service delivery. The course not only enriches their skill set but also positions them as valuable contributors to organizational success in the dynamic digital landscape.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

• ITIL® 4 Specialist: High-Velocity IT Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Specialist: High-Velocity IT Certificate
• Digital Delegate Pack

Official PeopleCert ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book